Centene Response to Civil Unrest Glen Woita Director of Business Continuity & Security...
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Transcript of Centene Response to Civil Unrest Glen Woita Director of Business Continuity & Security...
Centene Response to Civil UnrestGlen Woita
Director of Business Continuity & Security Administration
1Confidential and Proprietary Information
Overview
• Overview• Why prepare?• Pre-event Planning• During Event Actions• Post-event Action• What we do?• Lessons Learned
2Confidential and Proprietary Information
CENTENE OVERVIEW
Confidential and Proprietary Information 3
Medicaid(19 states)
Exchanges(9 States)
MA D-SNP(6 States)
Correctional(3 States)
Employs approximately
10,500 individualsProvider networks include over 215,000 physicians and 2,000 hospitals
Established in 1984 in Milwaukee, WI and
Headquartered in St. Louis, MO
A Fortune 500 company (#251), Centene Corporation (NYSE: CNC) expects revenues of $15.0
to $15.5 billion for 2014 and currently has $2.4 billion in cash and investments.
Serves government sponsored healthcare
programs in 21 states
Why Prepare?
4Confidential and Proprietary Information
• Headquartered in downtown Clayton• 1,000+ Centene employees that work in Clayton• Protestors explicitly targeted this area with the
goal of disrupting business• Two Main Priorities:
– Life Safety– Business Operations
Pre-event
5Confidential and Proprietary Information
• Updated and tested emergency notification system
• Moved key 24/7 IT operations functions to contingency location
• Upgraded Capacity and tested Remote Access• Partnered with local law enforcement • Monitored information security threats to
Centene systems• Gathered intel
During Event
6Confidential and Proprietary Information
• Key decision-makers closed the Clayton campus on Tuesday, November 25th
• Employees notified the night before• Increased Physical security presence monitored
the campus with video system• Other physical security measures the lawyers
prefer we not discuss• No physical or IT breaches
Post Event
7Confidential and Proprietary Information
• Continued monitoring of events• Reviewed run books for office closure events• Moved key 24/7 IT operations functions back to
Clayton• Performed lessons-learned review with key
decision makers• Reviewed connectivity and availability metrics
for remote access to systems
Lessons Learned
8Confidential and Proprietary Information
• Civil Unrest impact comes in many flavors• Communication at all levels is vital
– Bridge Calls– Prescribed emergency notification scripts– Enforce communication protocols
Questions?