Celerant Consulting Business Game

-Team Hermès

29/01/10 - Arts & Métiers ParisTech

Summary

• Objectives• Global analysis• Activities analysis• Files delay in the design department• Final suggestions

Objectives

• Find the malfunctioning origins of the Supply Chain• Give scenarios to improve it

• On average among all the late files :– 3 days to create a file– 2 days to go from the HQ to the « Cellule

entrée »– 3 days to arrive with the computer data to

the factory

• About the “pontage”– Data errorOr– Process error (the file is passed to the factory

before the computer map)

• 3.5 days to complete the design study

Récep-tion

com-mande

Dossier créé

Sortie "Cellule Entrée"

Sortie BE

Dossier ponté

Arrivée atelier

0.0

2.0

4.0

6.0

8.0

10.0

12.0

14.0

0.0

3.2

5.2

8.7

11.711.3

Ave

rage

cum

ulati

ve ti

me

betw

een

mile

ston

esGlobal analysis

Création/O

uvertu

re dossi

er

Traite

ment Cellu

le entrée

Bureau d'étude

Fabric

ation (esti

mée)

Temps de M

AD (esti

mée)0%

5%

10%

15%

20%

25%

19%

12%

21%22%

10%

Time spent in each department • Too much time spent in the 2 first tasks

• Time spent in the design department and the factory is only about 43% of the total time

Global analysis

Suggestions

• Reduce the stages before the design department– Too many people involved (4 departments)– Too long (5 days, 31%)– Could help to reduce misunderstandings

• 3 days to set the plans on the computers– Could it be reduced?

« BE-Chiffrage » Activities Analysis

• The major part of the time is lost (47%)

• Unjustified modification:– Errors in design– No Reference on drawings– Unclear Needs

From 9:00 to 12:00

Time distribution of the nomenclature department technician

« Chargé d'Affaires » Activities Analysis

• One fifth of the time is lost (21%)

• Lost time due to :– Information missing– Components missing– Calls to correct erroneous

information

Time distribution of the business manager

From 8:33 to 12:00

Suggestions

• Improve the quality of the information exchange with the design department– No error in the drawings– Less missing information or components

Files delays in the design department

• The more files to process in a day the higher the delay– 10 files ≈ 15% files are late– 30 files ≈ 45% files are late

• Quotes are more often late than orders– 40% of the quotes are late– Vs 15% for the orders

• 30% of the files are at least one day late

Day Number of files

On time quotes

On time orders

On time files

Thursday 8 80% 100% 86%

Friday 31 38% 80% 54%

Monday 14 86% 100% 92%

Tuesday 7 100% 80% 86%

60 60% 86% 71%

• Lack of quality in transmitting information affects differently the departments, on average:– Every file in the nomenclature department is delayed by 53 min– Every file in the Setting-up department is delayed by 117 min

• Top 4 causes of delays is also changed accordingly to the department

Part of the fileMissing

information occurrence

Erroneous information occurrence

Expected delay per file

Chiffrage42 files

av. Time :193 min

Clarté de l'expression du besoin 5% 7% 19 min 36%

Couleur - Traitement de surface 10% 2% 14 min 27%

Plan de coupe 7% 12% 11 min 21%

Dimensions équipement 12% 5% 2 min 3%

Total 53 min

Implantation23 files

av. Time :784 min

Plan d'implantation informatique (transmis) 13% 4% 42 min 36%

Spécifique identifié 13% 4% 38 min 32%

Clarté de l'expression du besoin 35% 0% 27 min 23%

Couleur - Traitement de surface 13% 9% 6 min 5%

Total 117 min

Files delays within the design department

Final suggestions (1/2)

• Reduce the delay of the files in the design department– Every file is delayed by 53 min or 117 min depending on the dep.

• What could be the main causes to tackle in the design department?– The clarity of the need expression (19 min & 27 min)– The surface treatment & color (14 min & 6 min)– Drawings on computer (42 min)

Final suggestions (2/2)

• Reduce the stages number before the design department– 4 departments involved, 5 days long

• Reduce the time needed to get the drawings on the computer– 3 days long

• Improve the quality of the information exchange with the design department– 47% of the technician time & 21% of the business manager time is “lost”

Thank you for your attention

Do you have any question ?