O&R’S EMPLOYEE NEWSLETTER | MARCH 9, 2020 | VOL. 26 | #4

Forty-four of our colleagues were recognized for outstanding work to advance safety, operational excellence and customer experience during the 14th Annual YOURBest Breakfast. Pictured here is YOURBest Facilitator Siobhan Keane-Revie, Homes for Heroes’ founder and the event’s featured speaker John Murphy, O&R VP of

Customer Service Christina Ho and O&R President and CEO Bob Sanchez.

Celebrating Our Best!

YOURBest AwardsECC SUPPORT – FILE MONITORING PROJECT (pic #3)

This team of ECC Support Services employees exceeded their normal job duties by volunteering to create a new user interface as well as an automated script to pull all significant EMS log files for monitoring. Their time and effort have resulted in a more efficient, cost effective and operationally sound Emergency Management System.

THE TEAM: Akram Ghaly and John Witte

MIDDLETOWN OPERATING CENTERPOLLINATOR HABITAT PROJECT (pic #5)

In an effort to serve both the environment and our Veterans, this team converted one-half acre of lawn at the Middletown Operating Center to a Native Pollinator Habitat. This became the “Veterans Memorial Pollinator Garden,” O&R’s first green space and a vital protector of butterflies, bees, beetles, hummingbirds and other native pollinators.

THE TEAM: Casey Tompkins, Charles Haas, Todd MacLeod,Denis Smalley, Patrick McNamara, Paul Smith, Jonathan Zanger and Joanna Greenberg

SAFETY WALL ART (pic #1)

This team reinforced O&R’s dedication to zero harm through the creation of bold, eye-catching safety wall art featuring a wide variety of employees and displayed across company locations. The team’s dedication to safety continues to create active and engaging dialogues among our workforce.

THE TEAM: Darlene Beck, Shawn Clark, Rich Feger, Charlie Haas, Jennifer Hall, Courtney Herrmann, Jeffrey Jackson Sr.,Angel Maysonet, Vera Ellen McRae, Bianca Merine, Phillip Nappo, Kevin Pfeil, Michael Pinto, Kelly Rolo, Sophia Salis,Jeremy Scott, Diana Sefcik, Paul Smith, Kenneth Stewart, Sean Sullivan, Allan Vermette, Lauren Warren and Jonathan Zanger

CUSTOMER STORM SIGNAGE (pic #4)

By re-creating our customer storm signage this team equipped our customer base with a more accurate sense of the dangers of downed wires during storms. Their work is a reminder of our company’s commitment to keeping the public safe.

THE TEAM: Barbara McInerney, Jamie Gallagher, Guillermo Colon, Nicholas Leslie, Shawn Clark and Jennifer Hall

WORKSITE WELLNESS SPECIALIST

Employee Wellness’ Barbara Cassano raised the bar in wellness in 2019 and became a certified Worksite Wellness Specialist. This certification allows her to assist the department in iden-tifying the components of a comprehensive worksite wellness program and ensure it is a sound and sustainable program plan based on our population’s health model.

RUNNERS CLUB

Despite not being asked to create or manage a company club, Kelly Rolo rose to the challenge and formalized the O&R Runners Club. Kelly’s initiative has helped to create a healthier workforce and, through local races and events, allowed for numerous part-nerships to form between O&R and the community.

Safety Wall Art TeamVist Conor for more photos.

Celebrating Our Best!Here’s a look at the winning efforts recognized during the 14th annual YOURBest Award Breakfast.

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PHONE SCAM

Shoko Saito went above and beyond her job responsibilities and duties by prevent-ing a customer from being tricked into a phone scam. Shoko demonstrated how a simple act of caring can make a real difference in the lives of our customers.

Distinguished Peer AwardsKen Sullivan (pic #2) and Dan Callaghan were honored for embodying the 2019 Distinguished Peer Award theme of “Leading The Way.” Ken and Dan exemplify leadership, collaboration and exemplary work ethic in how they approach the job each day.

“Always Ready” Attitude

“What does operational excellence mean to you?”

That’s what Joe Paris, a renowned guest speaker with over 30 years of experience in international business and operations asked well over 100 Gas Operations employees who gathered in the Spring Valley auditorium in late January.

The purpose of the day was twofold: (1), to celebrate the past year’s achievements and (2), to ensure that success in opera-tional excellence continues by adopting an “Always Ready” attitude. Gas Operations is expected to receive 20 basis points of positive revenue adjustment for surpassing NYS PSC gas safety metrics in emergency response time, leak backlog, damage pre-vention and leak prone pipe replacement.

“We know gas. We know how to investigate a leak. We know how to repair a leak. What we do need to get better at is understand-ing how to always be ready on our jobs. That’s what we’re here for,” said Section Manager - Gas ConstructionMike Casale.

That’s where Joe Paris comes in. Joe, whose mission is to help companies become high-performance organizations, has travelled the world reinforcing that nothing is routine and sharing the tools required to achieve optimal success. In his words, “Operational excellence is a state of readiness attained as the efforts throughout the enterprise reach a state of alignment for pursuing its strategies.”

Jackie Winter, Gas Operations’ Sr. Planning Analyst and co-coordinator of the event along with Mike, summed up the impact the day had for Gas employees. “We heard from many of the employees who attend-ed, they certainly had a sense of pride and accomplishment for their hard work and they enjoyed the keynote speaker.”

M� e News Your support is important. Watch eBoards, Conor and Currents for new YOURBest and Distinguished Peer Awards submission dates.

WELCOME NEW VOLUNTEER MEMBERS: Steven Altieri,Fabian Estrada and Marco Martinez!

Thank You

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Joe Paris demonstrates the importance of activelistening skills while on the job.

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Blooming Grove Auditorium / 4:30 PM - 6:30 PMTuesday , March 24 & Tuesday, March 31.

Offer valid 2/10 - 4/10/20 or when available funds are exhausted.

orutilfcu.org / 845-774-0831

Locations Stop Days Of The Week Time

Blooming Grove R920 Monday, Wednesday, Friday 10:15 AM

Blue Hill R910 Monday, Tuesday, Wednesday, Thursday, Friday 8:30 AM & 2:00 PM

Credit Union Monday, Wednesday, Friday 10:00 AM

Goshen Training Center R950 Monday, Wednesday, Friday 10:30 AM

Mahwah R300 Monday, Wednesday, Friday 9:30 AM

Middletown R930 Monday, Wednesday, Friday 11:00 AM

Port Jervis (Pike, Jersey Ave) R970 Monday, Wednesday, Friday 11:30 AM

SVDC R902 Monday, Tuesday, Wednesday, Thursday, Friday 1:00 PM

SVOC R900 Monday, Tuesday, Wednesday, Thursday, Friday 11:00 AM & 3:00 PM

SV Garage R901 Monday, Tuesday, Wednesday, Thursday, Friday 1:15 PM

Union Hall Monday, Wednesday, Friday 10:45 AM

West Nyack R940 Monday, Wednesday, Friday 9:00 AM

3/17Middletown Large conference room / 8 AM

3/18Spring Valley (three sessions) Auditorium / 8, 9 & 10 AM

3/18Blooming Grove Auditorium / 2 PM

3/19Blue Hill Conference room 405 / 8 AM

3/19West Nyack Lunchroom / 2 PM

Join Employee Wellness toLearn About CoronavirusRSVP Barbara Cassano:cassanob@oru.com