CEI SESSIONS 5 & 6 BASIC COUNSELLING SKILLS-II. ACTIVE LISTENING Practice Exercises S - Sit facing...
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Transcript of CEI SESSIONS 5 & 6 BASIC COUNSELLING SKILLS-II. ACTIVE LISTENING Practice Exercises S - Sit facing...
CEISESSIONS 5 & 6
BASIC COUNSELLING SKILLS-II
ACTIVE LISTENINGPractice Exercises
S- Sit facing the client Squarely. This assures the client that s/he has your attention.
O- Be Open in your posture. Do not close yourself off by rigidly crossing arms and legs.
L- Lean slightly towards the client in an attitude of interest. E- Establish Eye contact with the client, but avoid staring. R- Relax and don’t fidget. Try to adopt a natural posture in
relation to the client.
(Egan, 1994)
HEAD NODDING
1. Take turns as ‘Talker’ and ‘Listener’
2. ‘Talker’ talks for 5 minutes
3. ‘Listener’ experiments with nodding head through these combinations: Almost continual head nodding No head nodding at all Occasional but exaggerated head nodding ‘Normal’ head nodding
FACIAL EXPRESSIONS
1. Hold a conversation in pairs for 10 minutes (switch earlier roles)
2. Experiment with facial expressions through: Maintaining a ‘blank’ expression Exaggerate facial expression while listening Increase amount of blinking Hold head to one side Change the position of your head Maintain a ‘normal’/ ‘neutral’ facial expression
Silence Pair off Sit in complete silence for 5 minutes and experiment with:
1. Maintaining full eye contact
2. Making no eye contact at all
3. Changing facial expressions During this, notice:
1. What feels comfortable about the silence
2. What feels uncomfortable
3. What behaviors seem to make the silence more uncomfortable
4. Point at which you feel compelled to look away from partner
What should you listen for?
Identify experiences, thoughts, behaviors emotions and strengths.
“Toward the end of the day my boss yelled at me in front of some of my colleagues for not landing an order from a new customer. I lost my temper and yelled right back at him. He blew up and fired me on the spot. I really think that he’s a jerk and the company should not tolerate people like him in supervisory positions And now I feel awful and am trying to find out if I really have been fired and, if so, if I can get my job back. I have every intention to fight this; it’s unjust.”
Verbal Communication Skills
Reflection Paraphrasing Questioning & Probing Summarizing Small rewards
Paraphrasing & Reflecting Skills
Client : I feel terrible.
Counsellor : You feel terrible.
Client : I feel really terrible.
Counsellor : You feel really terrible.
Client : For two cents I would jump out of that window there.
Counsellor : For two cents you would jump out of that window there.
Client : Here I go.
Counsellor : There you go.
Client :[Lands on the pavement below with a thud.]
Counsellor : Thud!
Reflection Skills CONTENT
Focuses on fact(s)of what is said.
Rewording/ rephrasing speakers’ verbal utterances.
Needs a good memory & vocabulary
First step in learning to respond to their combined vocal, body and verbal messages.
FEELING
The ability to pick up and play back the emotional content of what is said.
Closely related to empathy. Needs a feeling or emotion
‘vocabulary’
“Paraphrasing”
“Reflecting”
Practice: Paraphrasing Skills
Try rephrasing the following statements without significantly altering their meaning:
Student: I can’t keep up with the amount of work. I’ve got behind with my assignment. I’ll never pass the exams.
Colleague: I keep having these stomach upsets. I don’t think it’s anything I’ve eaten. I worry because of the redundancies.
Elderly Person: It’s not like it was when I was young. Things have really changed, and not always for the better. Sometimes, I feel as if I’m living on another planet.
Nurse: Some patients really seem ungrateful. No matter what you do for them they just moan.
Practice: Reflecting Skills
Reflect back the feeling(s) which seem to be present in the following statements: Trainee: It’s all very well. You told me to go on that course, and it
was rubbish. I learned nothing and I’ve wasted all that money. Colleague: It’s no good. I’d really like to tell him how I feel, but I just
haven’t got the confidence. I’m just not assertive. Friend: I don’t quite know how to express my reaction to finding a
job at last … possibly pleased … a weight off my mind … unsure of myself …
Elderly Person: I’m sorry, but I think you’re just too young to understand. Nice of you to try dear but it just won’t work.
Subordinate: “I’m happy, but scared at what is involved in getting promoted.”
Reflection Practice: Using Paraphrasing & Reflection in tandem
“Divya, when you were talking about your difficulties in settling in here (paraphrasing) you sounded almost wistful (reflecting) as if perhaps you’d like to feel settled, but don’t quite see how to achieve it.” Both act as a ‘mirror’
Assures speaker of your listening
Makes speaker feels heard & understood
Help client clarify thoughts and identify feelings
Help ease client’s self- consciousness
Useful in responding to silence
Should be tentative
Questioning & Probing Skills
Closed questions• “Is your relationship good or bad?”• “Is she a nice person?”
Leading questions• “Your relationship is quite stressful/ bad/ horrible, isn’t it?”• “She’s a great person, isn’t she?”
Open ended questions• “How do you feel about your relationship?”• “What do you think about her?”
Beginning with…
What Why How
Could When Where
Practice: Turn these closed questions into open ones
Have you told your parents about this? Have you been feeling sad for long? Are you very upset about this? Do you always stamp your feet when you’re angry? Do you always just go quiet like this?
Small Rewards
Uh-hmm Sure And … So … Really Oh? Right Then … Yes
Please continue Tell me more Go on I see… I hear you…. Repeat the last word a
client has said:
Client : I’m feeling anxious.
Counsellor : Anxious.
Practice: Using small rewards, reflection, paraphrasing and open-ended questions
Work with a partner. Choose ‘Talker’ and ‘Listener roles’. The ‘Talker’ spends a few minutes to identify a concern. During
this focusing period, attend to emerging feelings as well as emerging thoughts.
As a ‘Listener’, start interviewing your partner by using mainly small rewards, reflection, paraphrasing and open-ended questions to help her/him to share her/his concern.
Allow your partner responsibility and control over what material she or he presents.
Switch roles
Summarizing Skills“A summary is not the mechanical pulling together of a number of
facts.”(Egan, 1992)
Utilises paraphrasing and reflecting, but in a rather condensed way
Feeds back overall picture to the speaker, not a response to each individual point
Invites client to choose focus of discussion
“Of all the things you’ve mentioned (and we’ll come back to each one if you need to), which one would it be most helpful to talk about first?’
‘Figure and ground’
“Of all the things you’ve told me about, the one that seemed to matter most was losing your independence. If I’m right, would it be helpful to discuss that
first and then come back to the other issues?’
Johari Window Self AssessmentAN EXERCISE FOR SELF AWARENESS AND FEEDBACK
Joseph Luft & Harry Ingham
Learning Journal Assignment
Reflect on who you worked with during skill training today:
Did you feel that he/ she responded with empathy to the situation(s) you presented?
What was your overall assessment of this person’s skill? (0- 10)
What did she/ he do well w.r.t the task assigned?
What could he/ she have done better? Or
What skills should he/ she work to improve?