CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training...
Transcript of CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training...
![Page 1: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/1.jpg)
1
CEdMA
10 March 2010
Successful partnerships –
The sales agenda
![Page 2: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/2.jpg)
2
Introductions
• Stuart Martin – Group Sales Director
• Nathan Lowis – Oracle Sales Manager
![Page 3: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/3.jpg)
3
Sharing our thinking
How can we
improve?
Do we feel
aligned?
What makes us
choose
products/vendors
for our portfolio?
What do vendors
not offer that we
would like ?
What 3 things make a
successful partnership?
What matters most
– higher
commission or
higher volume?
What frustrates you
most about the partner
Community?
![Page 4: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/4.jpg)
4
Shared Success
![Page 5: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/5.jpg)
5
QA at a glance
Private Equity backed
QA is 100% focused on training and
learning services
FY 2009 revenues - 86M GBP
Deloitte “buyout track” 2010
Largest IT training company in Europe
Circa 650 employees
240 instructors
220 sales and customer support
190 operations and back office
![Page 6: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/6.jpg)
6
QA at a glance
Delivery
140,000 delegate days in 2009
19000 training events
Training supply management
17M GBP channelled through
partners and third parties throughout
the world
Quality
More than 96% of delegates rated
their experience as good to excellent
Less than 3% of delegates
experienced a cancellation
![Page 7: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/7.jpg)
7
QA Portfolio (TTM) to Oct 2009
* Total QA revenue (TTM) to Oct 2009: 68.7M
![Page 8: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/8.jpg)
8
QA Portfolio (TTM)
![Page 9: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/9.jpg)
9
![Page 10: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/10.jpg)
10
Territory RegionTraining centres
in region
1London &
South East
London x 4, Reading,
Slough, Milton Keynes
2 South West Bournemouth, Exeter,
Bristol, Cheltenham,
Swindon
3 Central Birmingham, Hinckley
4 North WestManchester,
Stockport, Altrincham
5 North Leeds x 2, Washington
6 ScotlandAberdeen, Edinburgh,
Glasgow
![Page 11: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/11.jpg)
11
Customer Relationship
Customer Relationship
‘Trusted partner at the heart of the
client’s business’
![Page 12: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/12.jpg)
12
Customer Relationship
Customer Relationship
‘Trusted partner at the heart of the
client’s business’
![Page 13: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/13.jpg)
13
Sales Vision
Customer Relationship
‘Trusted partner at the heart of the
client’s business’
Sales
‘Trusted Advisors’
![Page 14: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/14.jpg)
14
Sales Vision
Customer Relationship
‘Trusted partner at the heart of the
client’s business’
Sales
‘Trusted Advisors’
Knowledgeable and Well-
Informed
Consultative and Customer-
Focused
Commercially Mature
Confident
![Page 15: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/15.jpg)
15
Sales Vision
Customer Relationship
‘Trusted partner at the heart of the
client’s business’
Sales
‘Trusted Advisors’
![Page 16: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/16.jpg)
17
Set direction / strategy
Manage performance
Develop Capability
Coach
Influence
Leadership vision
Customer Relationship
‘Trusted partner at the heart of the
client’s business’
Sales
‘Trusted Advisors’
Sa
Leadership
‘’Driving Success’
![Page 17: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/17.jpg)
18
Sales Development priorities
Motivate
Our People
Develop
capability
CreateBest Practise
ShareKnowledge
![Page 18: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/18.jpg)
19
Sales Capability FrameworkP
ers
on
al Organisation &
Effectiveness
Teamwork
Communication
Presentation
Influencing
Stakeholder management
Change Management
Coaching
People
Management
Sa
les Planning
Prospecting
Preparation
Relationship -building
Questioning
Establishing needs
Aligning Solutions
Making Proposals
Dealing with objections
Gaining commitment
Closing
Cu
sto
me
r Customer-focus
Business Understanding
Consulting
Industry knowledge
Understanding of QA proposition
Co
mm
erc
ial Financial
Awareness
Forecasting
Qualification
![Page 19: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/19.jpg)
20
Threats and barriers to success
•Inertia
•Focus
![Page 20: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/20.jpg)
21
Partnership maturity
Scheduling
and LogisticsMarketing and
comms
Facilities
Management
Full
partnership
integration
Operational and
resource costs
Business
opportunity and
profit
Reduce cost and increase opportunity
Sales
Alignment
Content
Innovation
![Page 21: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/21.jpg)
22
Effective Vendor Engagements
• Creating and enabling demand
• QA enabled VMware to double delivery volumes in 18 months
• QA market share has grown to approx 50% in 20 months
• Partner enablement and Readiness
• Trusted by Microsoft to train partners in EMEA
• 1 in every 10 delegates worldwide trains with QA
• 87% market share (UK) training attachment to s/w licences
• Integrating Sales and Delivery
• Exclusive UK delivery partner
• QA Sales framework now responsible for 70% of Mass market
• QA Sales aligned to Oracle Licence and Consulting teams
![Page 22: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/22.jpg)
23
What makes a good partnership
• Transparency and Openness
• Shared Success
• Commitment and Consistency
![Page 23: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/23.jpg)
24
Microsoft Partnership
• Partner readiness
• Customer readiness
• Making the right business decisions using Microsoft SQL
and SharePoint Servers
• Save time and get organised using Microsoft Exchange and
SharePoint Server
• Reduce IT Costs and Risks using Microsoft Windows,
Security and Management technologies
![Page 24: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/24.jpg)
25
Oracle Partnership
•Oracle approached QA pre FY10
•Contraction within Oracle University
•Decrease in training locations
•Decrease in trainers
•Decrease in Sales Staff
![Page 25: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/25.jpg)
26
Oracle Partnership – QA’s Response
Question:
How to partner so that the impact to
Oracle and QA’s clients was minimal, but
still grow in a recession?
Answer:
Focus and Specialise
![Page 26: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/26.jpg)
27
Oracle Partnership – QA’s Response
Utilise QA Sales and Locations
June ’09
Team of two working Oracle Mass Market Accounts
Oracle Salesperson permanently onsite
Dec ‘09
Specialist Oracle team created
5 people
Oracle Salesperson permanently onsite
Support of two Oracle Channel Managers
![Page 27: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/27.jpg)
28
Oracle Partnership – Benefits
Closer working relationships
Flexibility
More comprehensive delivery
‘Right course, right place, right time’
![Page 28: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/28.jpg)
29
Oracle Partnership – Results to date
Q3 - 180% increase in revenue and delivery
Average Sale increased within Mass Market
Inclusion in new product launches
Engaged throughout Oracle’s Business
Training programmes delivered across stack
![Page 29: CEdMA 10 March 2010 Successful partnerships The sales agenda WS 1003 QA - Sales... · Training supply management 17M GBP channelled through partners and third parties throughout the](https://reader034.fdocuments.net/reader034/viewer/2022042223/5ec9b6654a6d1006b9248be7/html5/thumbnails/29.jpg)
30
Discussion
How can we
improve?
Do we feel
aligned?
What makes us
choose
products/vendors
for our portfolio?
What do vendors
not offer that we
would like ?
What 3 things make a
successful partnership?
What matters most
– higher
commission or
higher volume?
What frustrates you
most about the partner
Community?