Cbm training catalogue 2014

The pinnacle of CBM Trainings’ Management Programmes, Managing with Intent is presented by management guru, Ian Mann.

Based on Ian’s book by the same name, this advanced management course will provide you with deeper insight into what drives the people within your team and how you can get the most out of them, while keeping them happy and motivated.

This is your opportunity to master the skills you need to gain cooperation, motivation and buy-in from your staff, team members, colleagues and superiors by expanding your knowledge of what makes people “tick”.

Forget everything you have previously learned about managing people. This is the new way to do it!

Ian Mann’s – Managing with IntentPrice: R2, 950 plus Vat R413 = R3, 363

Key learning areas covered include:•The differing approaches of professional and

amateur managers•Exploring the different ways a manager exerts his

control over the behaviour of others•Ensuring that your staff understand what is

expected from them, allowing them to complete their jobs successfully

•Discovering how to take active steps to improve levels of commitment in your workplace

• Increasing staff performance by understanding what a person must “give up” to get the job done

•Realising that self image can become a limiting factor that prevents employees from performing at their peak – and how to address this

•Using positive feedback to deal with negative behaviour directly

1 DayJHB – 6 June 2014

This intensive 5 day course will guide new and aspiring managers through the various challenges that they face when managing people for the first time. We will show how to use technology and proven management techniques to consistently achieve success with the added responsibility that comes with a management position.

While the focus of this intensive course is on preparing “new” managers to tackle the challenges inherent in achieving success with and through others, this course is also highly relevant to existing managers who will identify development areas in their management styles and fine tune their skills.

The 5 Day Management Programme: with an iPad HD for every delegate*Price: R 16, 950 plus Vat R 2, 373 = R 19, 323 (16gb iPad) (Available in 32gb & 64gb iPads at an additional cost)

Key learning areas covered include:•How to successfully make the transition from

employee to manager •Key people management skills that you can use

every day to motivate and control your team •How to use an Apple iPad as a key business tool to

save time and make you more efficient •Everything a manager needs to know about finance,

accounts and budgets •Practical business etiquette, cultural diversity and

networking skills for managers

5 DaysJHB – 10 - 14 March 2014

Successful Team Leadership using Emotional Intelligence Price: R3, 450 plus Vat R483 = R3, 933

Key learning areas covered include:•Understanding Emotional Intelligence (EQ) and its

relationship to managing and motivating people•Discovering the 6 EQ cornerstones and assessing

your current level of emotional competence •Assessing the positive impact of EQ on conflict

management, communication, performance & generation / culture gap management

•See how teams managed with a high level of EQ are outperforming others at delivering great customer service

•Practical ways to use EQ to motivate and drive a team or an organisation’s performance

1 DayJHB – 10 April 2014

As the saying goes, “Staff don’t quit their jobs, they quit their Bosses.”

When you analyze what all successful teams have in common, you discover that they have great leaders and they are happy. Creating a happy working environment in this climate of job swapping, reduced loyalty and increased financial pressure, can go a long way to ensuring that you keep your star performers, and become a respected leader.

Emotional Intelligence is the key to becoming a great leader. It is vital when building strong staff relationships, open communication and ensuring that your team stays motivated and productive.

EQ is a critical success factor in high-performing teams and by mastering it, you are ensuring your team’s ongoing success and well-being.

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The intensive 8 month programme blends both Operational skills and Strategic focus to develop delegates’ core management capability, building the skills required to become well-rounded managers.

The programme can either be attended as a public event or organisations with 8-16 eligible managers can arrange to have the programme customised and delivered to their management team as an Onsite programme.

The CBM MDP has a longer term focus and is aimed at delivering practical skills essential to develop a clear and sustainable “management competence”

Delegates completing the programme can apply to undertake an RPL assessment process, at an additional cost, to gain the SAQA Qualification - National Certificate: Generic Management, NQF Level 5, I.D. 59201 LP 60269.

These days managers need to be exposed to an extremely wide range of skills in order to be fully competent in their positions. These skills range from leadership and management to commercial nous, self-management knowledge and team growth and

development. CBM Training has commissioned an International Learnership Specialist to research the South African managerial market and develop the ideal Management Development Programme, basing this on South African managers’ real needs,

not on an academic or unit-standard driven syllabus.

The result is our flagship, comprehensive 8 month PIVOTAL training programme with a two-day module per month that will provide managers with skills, tools, techniques and core competencies to effectively manage & lead a department or division to success

in the current pressurised business environment.

Optional SAQA Accreditation availableRPL assessment process to gain the SAQA Qualification - National Certificate: Generic Management, NQF Level 5,

SAQA I.D. 59201 LP 60269. The cost of this complete assessment process will be R12,450 Excluding Vat per person Alternatively, delegates can get SAQA credits for this programme without completing the full RPL assessments by

arranging to attend a 40-60 min Assessment Interview against SAQA US 9533, NQF level 3, 3 credits at an additional cost of R1,800 Excluding Vat.

Management Development ProgrammePrice: R26, 250 plus Vat R3, 675 = R29, 925

16 Days – 8 - 12 Months13 Core topics, 8 Modules and 6 specialist lecturers make up

this complete Management Development Programme

Key Programme Topics Covered:

•Management & Leadership Essentials•Commercial Environments, Finance & Budgets•Diversity Management, Business Etiquette Ethics•Coaching for Results & Effective Delegation•Resolving Conflict & Managing Change•Management & Organisational Communication•Leading Team Collaboration•Personal Effectiveness for Managers•Managing Performance, Appraisals & PDP’s•The South African Labour Law•Business Negotiation Skills•Successful Decision Making & Problem Solving•Recruitment, Interviewing & Selection skills

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PUBLIC PROGRAMME

The first Public MDP programme will start on the 13 March 2014 and run until November 2014.

A maximum of 16 delegates will be taken onto this course on a strictly first come-first served basis.

13-14 March Management and Leadership Skills10-11 April Financial and Commercial Skills15-16 May Personal Effectiveness - Decision Making 5-6 June Managing Performance & Coaching Skills19-20 June SA Labour Law & Recruitment Techniques24-25 July Handling Conflict & Managing Diversity21 Aug Management Communication 22 Aug Business Negotiation Techniques18-19 Sept Presentation Skills and Programme Wrap Up

R26, 250 per delegate plus Vat R3, 675 = R29, 925

16 Days – 8 - 12 Months

Enquire for July 14 start date on 011 454 5505

ON-SITE PROGRAMME

If your company has 8 to 16 managers that would benefit from this programme, then it can be

delivered On-site at your company. This will give the additional benefits:

•Customisation of content to match your industry and specific company needs

•Dates and venue to suite your company•Lift skills of entire management team, with the same core

values and skills•Motivation for your management team, and the

improvement of informal communication•Implementation of learning metrics to evaluate and

quantify learning achieved •Inclusion of relevant projects between the modules to

reinforce learning achieved•Selection of additional add-on modules for specific needs•Addition of one-on-one coaching sessions between

modules to reinforce skills covered

R23, 625 per delegate plus Vat R3, 307.50 = R26, 932.50

(Minimum 8 delegates)

16 Days – 8 - 12 Months

Effective negotiation is a vital skill. Mastering it enables you to be successful in the business world today. Closing deals, hiring staff, purchasing goods, agreeing contracts and defusing conflicts all require negotiating experience and skill. Negotiating often occurs without us even being aware of it, and is often done at an instinctive level with limited success.

How much better could you do in your negotiations if you understood the key rules, techniques and underlying concepts behind successful negotiating?

Perfecting this critical business skill of tactical business negotiation should form part of every person’s continual development plan, as it refines this essential talent to better place managers to continually achieve both their individual and organisational goals.

Master the Art of Negotiation to Win & Close DealsPrice: R4, 950 plus Vat R693 = R5, 643

Key learning areas covered include:•Plan your negotiation strategy thoroughly to gain a

competitive edge before you start•Set a positive tone for the meeting with some

tested ‘ice breakers’•Make an opening offer that gains you the best

possible starting position•Using a knowledge of ‘negotiation power’ to get

and keep the upper hand•Developing key communication skills • Identifying and protecting yourself against the most

commonly used dirty tricks•Using practical techniques to break a deadlock•Avoiding common mistakes that are frequently

made at the end of a negotiation

2 DaysJHB – 26 - 27 February 2014JHB – 22 - 23 May 2014

DBN – 27 - 28 May 2014

CT – 18 - 19 March 2014

Self-confidence and assertiveness skills are the pillars to personal success in a demanding and unforgiving business environment. Successful business people and managers in South Africa have all discovered the vast benefits of being assertive at work as opposed to aggressive; and being polite and professional without being submissive.

This 2 day course will highlight your current level of assertiveness and guide you through a number of practical exercises that will teach you how to boost your confidence levels and implement assertiveness techniques in the workplace.

Grasp this opportunity to discover how small changes in your communication techniques and behaviour will ultimately result in increased productivity, motivation and success.

Practical Self Confidence & Assertiveness SkillsPrice: R4, 950 plus Vat R693 = R5, 643

Key learning areas covered include:•Understanding self-confidence and how this dictates

your interactions with others at work • Introducing the 6 practical techniques that you can

use to enhance your self confidence•Differentiating between assertive, aggressive &

submissive behaviours and why an assertive approach is a far better style in business

•A proven 4-step plan to becoming more assertive at work and home – with exercises to practice each step

•Using assertiveness skills to defuse difficult situations and resolve conflict situations that you may encounter daily at work

•Applying assertive behaviour to your communication and how this will reduce ambiguity and uncertainty

•Learning to stand up for yourself and your team without upsetting people, allowing people to take you more seriously whilst reducing your stress levels

2 DaysJHB – 17 - 18 March 2014JHB – 23 - 24 June 2014

DBN – 13 - 14 March 2014

CT – 10 - 11 April 2014

Presenting to Any Audience with Power & ConfidencePrice: R4, 950 plus Vat R693 = R5, 643

Key learning areas covered include:•Understand the make-up of a ‘great’ presentation•Channel pre-presentation nerves into dynamic

presentation energy•Follow a series of simple steps to develop a

memorable presentation•Key presentation skills that seize attention and

WOW the audience•Eliminate bad habits and mannerisms that may

detract from your style•Make the best use of visual aids and slides to

add impact•Manage, interact with and involve the audience•Things that can go wrong – skills for keeping

control during adversity

2 DaysJHB – 23 - 24 April 2014

DBN – 8 - 9 May 2014

CT – 14 - 15 May 2014

Presenting in front of an audience isn’t for everyone. We all wish we could emulate our colleagues who thrive on the challenge and relish a captive audience!

Fortunately, our presentations expert has spent many years coaching delegates to perform in front of audiences. Attend this course and be guided through the many techniques professional presenters use to remain calm, unflustered, focused and professional.

This intensive 2 day course will introduce you to a variety of presentation skills ranging from your preparation methods, techniques for grabbing the audiences’ attention, how and where to stand, what tone of voice to use, working with AV material and dealing with audience interaction.

This is your opportunity to become a confident and relaxed presentations guru!

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Whether it’s dealing with an irate client, coping with a troublesome colleague, managing a challenging staff member or resolving a misunderstanding with your boss – chances are that you are currently dealing with difficult situations or people in one form or another.

CBM Training has developed this one day training course to give you an ‘arsenal’ of practical techniques for identifying and dealing with difficult people, and defusing volatile situations. By using interactive case studies, this programme will show you how to prevent difficult people from affecting your work performance, knocking your self-confidence or causing you unnecessary stress.

Anyone who may have to deal with difficult people - either face to face or telephonically - will benefit enormously from this course.

Dealing with Difficult PeoplePrice: R2, 950 plus Vat R413 = R3, 363

Key learning areas covered include:•Why people are difficult and the common types of

difficult situations we run across at work•How to maintain your own composure in the face of

difficult situations and some practical tools you can use to defuse a situation

•Handling the range of emotions typically present during a difficult situation or encounter

• Identifying four main types of difficult people and a proven approach for dealing with each type

•Techniques to overcome the challenge of dealing with an angry or difficult person over the telephone

•Proven methods for effortlessly handling customer complaints – move them from ‘irate’ to ‘satisfied’

• Identifying how cultural differences may play a part in discontent, and how to handle these situations

1 Day

JHB – 17 February 2014JHB – 21 May 2014

DBN – 6 February 2014DBN – 12 June 2014

CT – 23 May 2014

Business Etiquette is about building relationships with people in the business world in a way that maximises your business potential. When you can interact with confidence and ease, you put others at ease as well, and honest and open communication follows. With improved communication comes trust and it is these trust relationships that make customers, managers, colleagues and team members want to do business with you.

Culturally, South Africa is a vast melting pot. What one culture perceives as respect, another perceives as a slight. By understanding the “default” etiquette of the various cultures you come across in a business environment, you will discover that behaviours that astound you are in fact not an etiquette issue – but an understanding one. By skilling up in this area, employees become more effective, more influential, and certainly for sales people, more successful.

Business Etiquette & Cultural DiversityPrice: R2, 950 plus Vat R413 = R3, 363

Key learning areas covered include:•Professionally greet, meet and converse with people

from diverse backgrounds in a business setting•Communicate professionally on the telephone, face

to face and electronically•Network professionally and appropriately with

potential business contacts•Participate professionally and respectfully

during meetings•Use discretion and judgement to avoid being

culturally insensitive•Dress to impress by understanding the nuances of

appropriate business attire•Learn why discretion is so important when talking to

colleagues, clients and supervisors•Remain cool and calm during a crisis to guide your

team’s effort

1 DayJHB – 12 March 2014

Raising Productivity through Self & Staff Stress ManagementPrice: R2, 950 plus Vat R413 = R3, 363

Key learning areas covered include:• Increasing your personal productivity and improving

your ability to make decisions when the pressure is on• Improving your resilience and ability to bounce back

from adversity•Recognising the symptoms of stress – both yours

and your staff’s - and taking the necessary action to prevent burn-out

•Discovering new methods for managing your stress and discarding ineffective old habits

•Understanding how and why some people are able to manage stress more effectively than others – and using this information to effectively manage your team

•Looking creatively at stressful situations that you can’t change and finding new more effective ways of dealing with them

•Rational thinking: what is it and how can you use it to manage everyone’s stress levels


Did you know that 80% of all illnesses paid for by Medical Aids are stress related?

Stress is unfortunately an inescapable reality. The stress that you and your staff experience is intricately linked and should be carefully managed to ensure that productivity isn’t compromised.

Unmanaged stress at work results in reduced productivity, increased management pressures, and higher absenteeism rates. Employers therefore need to strive towards providing a relatively stress-free work environment, recognise when stress is becoming a problem for staff and take action to reduce it.

As a manager your ability to manage and control your own stress levels will greatly enhance your ability to assist your staff. This comprehensive 1 day training course will teach you how to actively reduce your own stress, as well as that of your staff.

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Poorly written communication can be a source of constant irritation. No one wants bad writing of ANY kind to go out of their department as it leads to confusion and misunderstandings. Unfortunately, great speaking skills do not necessarily mean good writing skills.

This practical course with a highly experienced course facilitator will focus on sensible ways to address common writing issues.

Delegates will obtain easy to apply techniques that will assist them in planning their writing, improving the way they phrase things, clarifying the way they emphasise points and help to check for clarity to improve the professionalism of everything they write.

Writing Better Business DocumentsPrice: R4, 950 plus Vat R693 = R5, 643

Key learning areas covered include:•How to pre-plan your writing, before you hit

the keyboard, to ensure it flows in a clear, logical manner

•How to grab and keep a reader’s interest early on when writing

•Using practical tools to focus a reader’s attention•Organising your ideas and conclusions coherently

and logically to build up your point•Avoiding ambiguity by implementing some proven

tools and techniques to check for clarity•How to avoid some common punctuation errors

and mistakes that a spellcheck won’t spot•Accurately summarising complicated documents

and concepts

2 DaysJHB – 24 - 25 February 2014JHB – 11 - 12 June 2014

DBN – 25 - 26 March 2014

Managing a successful project is not as difficult as many people believe. It is a defined process that requires a number of carefully controlled steps to be followed, and if they are, project success usually follows. It is sensible therefore to give yourself the best chance of success by applying some proven project management techniques.

This course has been designed for new or non-professional project managers and covers the practical application of basic concepts of effective project management and can be applied to a wide range of projects.

Don’t rely on “luck’ to complete your project – attend this 1 day programme and gain the framework and structure that successful project managers have been depending on for years to bring their project to a successful conclusion!

Introduction to Project Management for Non-Project Managers Price: R2, 950 plus Vat R413 = R3, 363

Key learning areas covered include:•Discovering tried &tested planning methodologies

to ensure project success, every time•Managing the different stages of the project life cycle

by breaking the project into different phases and ascertaining what needs to be done in each phase

• Identifying where things can go wrong or cause delays by developing a critical path

•Understanding the basic workings of MS Project and how it can simplify the project management process

•Avoiding overspends by managing, monitoring & controlling costs using project budgeting techniques

•Avoiding and controlling project “Scope Creep”, ensuring that your project achieves its original objective

•Learning to “think on your feet” when things beyond your control interfere with your project

•Establishing who your project stakeholders are

1 DayJHB – 24 January 2014JHB – 19 May 2014

DBN – 6 May 2014

CT – 17 March 2014

Practical Business & Technical Report WritingPrice: R4, 950 plus Vat R693 = R5, 643

Key learning areas covered include:•Understanding the true purpose and key principles

of effective report writing•Organising and structuring a report

logically and presenting different types of information appropriately

•Planning and organising your report to ensure it is logical and sequential

•Overcoming writers block and structuring your writing coherently

•Adopting fool-proof editing, proof-reading and checking disciplines to ensure your report is flawless

•Applying a readability index to ensure your report aligns with your original purpose and intent and will be easily read by your intended audience

•Perfecting your report and applying winning final touches!


The point of producing a report is not to simply sit behind your PC and regurgitate reams of information and statistical data. A report is supposed to be a tool that decision makers can use to make informed operational and strategic decisions. It should be clear, accurate, structured, readable and above all else, useful!

Report writing is a skill that needs to be learnt and practiced. In order to write a report that will actually be used, you need to fine-tune some key competencies.

This 2 day course will introduce you to the optimum technical and business report structure, how to incorporate technical data in a user-friendly manner, how to limit ambiguity and finally produce a report that decision makers can not only trust, but actively use to drive key business decisions.

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The role of Human Resource professionals has been steadily evolving for many years. Moving from the outdated “personnel” department to “human resources” has helped companies to shift how they view the human element of running a business

Driven by more stringent employment laws, improved working conditions and severe economic challenges, these changes have forced HR professionals across all industries to re-evaluate their position, and offer a strategic value added, measurable service to their organisations.

This practical 2 day course will provide those new to the HR profession and existing HR professionals with a fresh look at the challenges and responsibilities facing HR professionals in business in South Africa today.

Strategic Human Resource ManagementPrice: R4, 950 plus Vat R693 = R5, 643

2 Days

JHB – 6 - 7 March 2014

DBN – 18 - 19 June 2014

CT – 21 - 22 May 2014

South African labour law is incredibly detailed and is enforced rigorously. When dealing with staff, simply doing what you have always done or following others’ advice may land you in very hot water indeed!

This intensive one day course with a South African legal specialist will provide you with the most essential information that you need to keep in mind when hiring, managing, disciplining, dismissing or retrenching staff. Attend this intensive 1 day course and discover a wealth of legal & practical staff management guidelines.

An additional, optional half day workshop on preparing for the CCMA will give you invaluable information on what to expect and prepare when you have to go to the CCMA, ensuring that you are not caught unawares, and have all the information you need to defend your organisation’s position successfully.

Practical South African Labour Law & Preparing to Defend a Claim at the CCMA Price: R2, 950 plus Vat R413 = R3, 363 & Price: R1, 950 plus Vat R273 = R2, 223

Key learning areas covered include:•Outlining the rights all employees have and how they

can be easily and unconsciously infringed •Examining the legal “do’s and don’ts” when interviewing,

reference checking and hiring new employees•Understanding the procedures to follow when dismissing

an employee who is incompetent or underperforming•Understanding policy implementation procedures such

as company smoking and alcohol policy•Defining the forms of harassment & discrimination & how

you as a company must handle complaints•Looking at written or verbal warnings and when and how

these should be issued•Understanding your rights & obligations if you are

summoned for a hearing at the CCMA•Key time provisions in terms of when the CCMA can hear

a case, and when a case is no longer valid•Understanding the process of a CCMA hearing and

current trends in CCMA rulings

1 Day & ½ DayJHB – 18 - 19 March 2014

Planning a Successful Employee Induction ProgrammePrice: R2, 950 plus Vat R413 = R3, 363

Key learning areas covered include:•Discovering the benefits to your organisation

of an effective induction programme including: reduced start-up costs, employee turnover and time wastage

•Defining the goal that you want to achieve with your induction programme

•Deciding on the main elements of the induction programme

•Setting up a practical, effective time frame for the induction programme, and ensuring all stakeholders are involved at minimum disruption to daily activities

• Implementing on-going support such as a “Buddy” system or regular reviews with the manager to guide performance and behaviour

•Reviewing the effectiveness of your induction programme and “tweaking” it where necessary

1 DayJHB – 5 May 2014

Employees are an organisation’s most valuable resource. We’ve heard this before and spend large amounts of time and money finding just the right person to join the company. With all this effort, why is it then that many new employees end up changing jobs in the first 8 months?

Many organisations are so busy with operational imperatives that new employees are given a cursory introduction to staff and systems, supplied with stationary and forms to complete, shown where the bathrooms are and then left to their own devices. This often results in the new-comer feeling overwhelmed (or worse underwhelmed!), bored or even feeling that they have chosen the wrong job!

This 1 day workshop will help to reduce unnecessary staff turnover by showing you how to give your new employees the best start they can get with your organisation.

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Key learning areas covered include:•Unpacking your key responsibilities to: management,

staff, your department & to the organisation as a whole•Becoming accountable and responsible for

cost reductions •Linking change to the strategic needs of the

organisation to minimise employee dissatisfaction & resistance

•Offering strategic support to management in key personnel areas, from: hiring & employee assistance programs to efficient employee complaint handling & problem solving

•Discovering your role in talent management and how it is linked to business strategy and organisational success

• Implementing a system of HR Metrics to measure the viability and value added to the organisation for all HR programmes and processes

•Your role in establishing an organisational climate that drives employee competency and commitment

SPECIAL OFFERAttend both Labour Law & CCMA for R4, 100 plus

vat R574 = R4, 674

Bidding for tenders is a tough game but well worth playing! To ensure success you need to create tenders that are competitive, complete and compelling.

There are many expert techniques that can be used to give your bid the extra edge when its evaluated. For example, are you aware that some suppliers never award to the cheapest bid? Have you tried implementing a value-for-money policy with purchasers to ensure you become a preferred supplier? Are you aware of the simple amendments you can make to your tenders that will instantly set you apart from your competitors?

This practical 1 day course lead by a sought-after procurement, supply chain and tendering specialist, will provide vital information and practical guidelines for completing and submitting any tender, in a way that gives you the best chance to outbid your competitors and win new contracts.

Submitting Winning Tenders Price: R2, 950 plus Vat R413 = R3, 363

Key learning areas covered include:•Real guidelines on what and how you must

complete the tender documents•Be responsive to the tender eligibility

and understand what makes your tender non-responsive

•Critical information available at briefing sessions – the importance of sending qualified personnel

•Become familiar with the revised BBBEE Recognitions levels and amended generic scorecard and the impact it will have on your tender

•Ensuring your organisation benefits in terms of preference points by being BBBEE compliant

•“Non-Priced” criteria that may be the difference between winning or losing the tender

•Practical examples of the many risks involved when tendering for big business / government tenders

•Understand the rules of “Post-Bid” negotiation and “Post-Bid” submissions & making these work for you

1 DayJHB – 14 March 2014JHB – 15 April 2014JHB – 18 June 2014

DBN – 24 April 2014

CT – 19 February 2014

In recent times the purchasing function has come under scrutiny. Organisations are evaluating whether their purchasing and supply chain management processes really “add value” to the company. More proactive companies are recognising that the supply function plays a role that is becoming of vital importance to the company’s success. This intensive course has been designed to provide those responsible for doing purchasing for their companies with a set of principles that will significantly help in the formation of effective purchasing practices and methods to help deal with on-going change and new methodologies and technologies.

Professional Purchasing and Supply Chain Management Skills & Practices Price: R4, 950 plus Vat R693 = R5, 643

Key learning areas covered include:•Using purchasing and supply chain management to

add value to your business and its bottom line•Formulating the framework of an effective purchasing

and supply chain management system• Implementing leading purchasing practices including

consignment stock, contracts and single sourcing, outsourcing and benchmarking

•Considering all aspects needed for the successful implementation of a sustainable BEE Procurement Policy

•Applying the latest thinking with regards to managing supplier relationships

•The legal impacts of purchasing and use these insights to draft suitable supplier agreements

•Appropriate policies for dealing with: purchasing fraud, confidentiality, fair trade practices, and gratuities

• Investigate strategies for developing global procurement as an alternative source of supply

2 DaysJHB – 2 - 3 April 2014JHB – 23 - 24 June 2014

DBN – 7 - 8 May 2014

CT – 4 - 5 June 2014

Client Skills for the Audit Team Price: R3, 250 plus Vat R455 = R3, 705

Key learning areas covered include:•The role of the audit team member in building and

maintaining strong client relationships while on an audit•Sophisticated first impression skills to ensure the best

possible start to the audit team’s relationship with the client’s staff

•Professional communication skills to ensure clients are not inadvertently upset by something either said or done during their audit questioning

•People influencing and management skills that will result in the staff at the client not only cooperating, but genuinely being happy to help

•Methods of projecting confidence and assertiveness to help to be taken “more seriously” when asking for information during the audit process

•Proven conflict management skills that a successful audit team can use to overcome any obstructive


Many organisations dread being audited. It is an administration-intensive exercise that many owners and managers begrudge – however necessary. Often Audit Clerks and team members make the problem worse by appearing unapproachable, aloof or downright “scary” – which can lead to audit clerks dealing with uncooperative or even worse nervous employees.

However, if the audit team is given some fundamental people management tools and emotional intelligence techniques they can rapidly become seen as part of the team helping the company. The entire audit can then take place in an atmosphere of helpfulness and good humour, which ultimately is much more pleasant for ALL the parties involved.

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*Bring a calculator

*Bring a calculator

The current economy means that organisations have to scrutinise where money is being spent and where they are making money. As a result, managers have to submit and work to tighter budgets, reduce costs, minimise expenditure, and come up with ideas for improving profits.

Most managers are promoted through skills in their own field – which unfortunately may not have included much financial exposure.

This 1 day seminar will introduce managers the language of finance & accounts and allow them to apply this knowledge to reading and understanding financial reports, creating better budgets, setting financial goals and monitoring their department’s financial performance.

An Introduction to Finance for Non-Financial ManagersPrice: R2, 950 plus Vat R413 = R3, 363

Key learning areas covered include:•Gaining a better understanding of financial principles

and terminology•Being able to read and understand financial reports

and what they are telling you about your business or division

• Identifying how to spot cost trends and overspending so that these can be focussed on and controlled

•Calculating the estimated profit that will be added by a Sale, Promotion, Marketing Plan or Divisional Initiative.

•Conducting your own Break Even Analysis to be able to set your own targets and budgets

•Understand the actual effect of discounts and price increases

•Using an easy to use framework to prepare your budgets, and justify them so that they are quickly approved

• Implement budgetary control systems such as variance reports and future projections to highlight budget problems as early as possible

1 Day

JHB – 21 January 2014JHB – 13 March 2014

DBN – 11 March 2014

CT – 12 March 2014

This executive 2 day programme has been designed for senior mangers and directors who would like to expand their financial analyses capabilities and ground their executive decision making processes in sound financial evaluation and insight.

By becoming confident in your ability to accurately analyse and interpret your organisation’s financial performance, including ratios, trends and comparisons , you will be able to quickly identify problems and take advantage of opportunities.

This intensive course will be case study and exercise driven to ensure that every concept, from shareholder value analysis to calculating project risk, is completely understood and entrenched by the time you return to the office.

Finance for Directors and Senior ManagersPrice: R6, 950 plus Vat R973 = R7, 923

Key learning areas covered include:•An in-depth look into common balance sheet complexities•Drawing conclusions from company and group

income statements & relating these to current & future performance

• Interpreting cash flow data & predicting its future impact•Conducting simple and more complex financial trend

analysis to project your organisation’s future financial health

•Looking at the Balanced Scorecard approach to performance management as a way of controlling and understanding your business performance

•Managing your capital expenditure options wisely by making sound financial investment choices

•Developing and aligning individual and consolidated budgets to your organisation’s strategic intent and forecasts

•Assessing the benefits that Value Based Management & Shareholder Added Value can deliver to your organisation


CT – 23 - 24 June 2014

Working with Finance, Accounts and Budgets for Non-Financial ManagersPrice: R4, 950 plus Vat R693 = R5, 643

Key learning areas covered include:•Comprehensive introduction to financial terms,

accounting methods and the jargon and language of accounting

•Understanding Balance Sheets, Income and other Financial Statements and learning to draw conclusions, identify trends and highlight problems

•Becoming familiar with the make-up of Costs and Costings, allowing a better level of control over them

•Analysing the effect of Pricing on Profitability and looking into the effects of Pricing Strategies

•Reading and understanding Cashflow Statements, and the importance of Working Capital on the success of a business

•Discovering how to Prepare, Manage and Monitor Accurate Budgets and Forecasts

•Using your increased financial knowledge to improve the quality of your business decisions


DBN – 17 - 18 February 2014DBN – 13 - 14 May 2014

CT – 12 - 13 February 2014CT – 19 - 20 May 2014

In many organisations, operational managers are being made more financially responsible for their own departments or areas. To do this effectively, they need to not only be able to read financial statements, but also to analyse them effectively and make sound, financially based business decisions within their area of responsibility. This highly intensive 2 day course goes into financial statements in much more detail than our one-day seminar, as each element is explained using case studies and exercises aimed at providing delegates with a sound base of practical financial knowledge that is necessary to function optimally in their roles.

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Managing a project is a technical task, and can best be achieved through the use of “best practice” Project Management techniques. This intensive 2 day course will cover the core proven Project Management Principles and how to apply them intelligently to run a efficient project that completes on time and on budget.

The course leader, an experienced Project Manager, will demonstrate, in a highly practical and hands-on manner, how to apply major Project Management skills to ANY project in business.

This will help delegates to gain a better sense of control over their activities, set clear objectives and assist with becoming more proactive in solving problems before they become an issue.

Practical Project Management Price: R4, 950 plus Vat R693 = R5, 643

Key learning areas covered include:•The elements of successful project management and

structuring a project with realistic goals & milestones •A step-by-step approach to project planning, using

project scheduling techniques •Working effectively with the resources and team you

have available, including identifying their roles and responsibilities and allocating tasks & deadlines

• Implementing a system of checks and controls to help you keep “on-top” of your project, and provide early warnings of problems or delays

•Managing, monitoring and motivating a project team, and how management skills in a project environment need to differ from traditional line management

•Managing your risk during the project, and identifying high risk tasks &preparing contingency plans

•Managing the project through its life cycle, including monitoring budgets and deadlines, to ensure successfully project completion, on target and on time

2 Days

JHB – 24 - 25 February 2014

JHB – 3 - 4 June 2014

Many companies today are running projects ranging from massive construction projects to small but vital business projects. Regardless of the size they all have one thing in common – the importance of getting everything done correctly and within strict deadlines and budget.

An effective Project Assistant can take a significant load off their project manager on any project. To do this, they need to understand project terminology, the critical paths that need to be monitored and the dynamics within a project team. They need to have a super-efficient system in place for monitoring project deadlines, keeping their admin up to date and preparing project meetings for maximum effectiveness.

This 2 day training course will give delegates the knowledge and tools to become an invaluable part of the project team.

The Effective Project Assistant Price: R4, 150 plus Vat R581 = R4, 731

Key learning areas covered include:•Understanding Project Principles & priorities and

what can be delegated to a good project assistant•Recognising where the Project Assistant fits into the

project team and adds value to the Project Manager•Dealing with Project team members, facilitating

communication, defusing conflict and assisting in reducing team members’ stress

•Ensuring you are taken seriously by team members and managing conflicting demands on your time

•Setting up a good system for monitoring project deadlines and keeping on top of your admin

•Scheduling project meetings, collating agendas and sending out clear action minutes


Managing Projects with MS Project Price: R4, 950 plus Vat R693 = R5, 643

Key learning areas covered include:•Quickly and accurately setting up a Project in the MS

Project environment, ensuring it is correct and reflects the exact needs and specific scope of your project

•Preparing a comprehensive Task Schedule to define essential activities and milestones that will provide time frames for when each activity needs to be completed

•Establishing your project’s “Critical Path”, allowing you to constantly monitor and re-assign resources to vital tasks which could otherwise delay the entire project

•Using customised, graphically illustrated reports drawn from MS Project as vital communication tools to ensure all team members are kept up to date

•Monitoring, controlling and tracking the progress of the project, stage by stage, by comparing Baseline Estimates with Actual Costs

•Making the most of the “shortcuts” MS Project has to offer, saving you valuable time while improving the overall structure and management of your project


The MS Project Program is one of the best Project Management Support tools that allows Project Managers to prioritise, monitor and control a complex project.

HOWEVER – if used incorrectly MS Project can actually become an incredible time waster - essentially making a project manager’s job more difficult, not easier.

This 2 day “Hands-On” course will practically demonstrate, using a step-by-step approach, how to efficiently set up any project in MS Project. Delegates will learn to automate many routine tasks, organise and track resources and generate a range of status reports to monitor the project through its life-cycle, helping to keep the project on time and within budget.

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In any business, the timeous settlement of debt has an immense impact on cashflow and is critical to business success. It is surprising therefore that the team tasked with collecting debt often does so without the benefit of formal training on “collection best practices”.

Collecting debt over the telephone can be, at best, hugely frustrating. Debtors cut you off, ignore your calls or become angry and abusive. The role of collector is a difficult one - but if successful, it can be a very rewarding one.

By implementing new strategies, techniques and systems, the debtor team can maximise collections, and even turn around slow or delinquent debtors. This intensive 1 day course with a collections specialist will teach the latest strategies to achieve collections targets while maintaining a good future relationship the customer.

Powerful Telephone Debt Collecting TechniquesPrice: R2, 950 plus Vat R413 = R3, 363

Key learning areas covered include:•Polite, successful ways to approach the subject of

receiving payment•Handling the most common non-payment excuses•Making that first contact - developing rapport• Identifying the type of person you are dealing with

and using different approaches to different types of people

•Climbing the proven collections “Ladder of Success”

•Collections techniques that have been specifically developed to use over the telephone

•Knowing what you can and can’t say during a collections call under the latest legislation

•Key techniques for defusing negative emotion•Creative methods of securing overdue payments

1 Day

JHB – 19 February 2014JHB – 12 May 2014


CT – 14 March 2014

The legal framework that today’s credit departments have to work under has, in many cases, made collecting money more difficult for companies. Many corporate debtors are using these changes to avoid or delay their financial payment obligations.

This intensive 1 day course, with a legal debt expert, will cover the key legal aspects and legal process of collecting debt from drafting a sound credit application to preparing for debt enforcement and possible litigation. Issues such as fees, interest and other charges, debt enforcement in courts, dealing with liquidators or outsourcing difficult collections will also be comprehensively addressed.

You will cover issues arising from the New Companies Act, National Credit Act, Consumer Protection Act and the Protection of Private Information Act (POPI).

The Latest Legal Aspects of Collecting Debt Price: R2, 950 plus Vat R413 = R3, 363

Key learning areas covered include:•Reviewing the current status of legislation and legal

process of collecting debt•Easy ways to strengthen your legal position using

your credit application and sales agreement•Key compliance issues as a controller when making

a collections call.• Investigating various options for securing your debt• Identifying the several methods and loopholes

unscrupulous debtors are currently utilising•Discovering when and how to implement legal

proceedings, what to expect from your legal team•Your rights in relation to insolvency and liquidations•Looking into “Business Rescue” (Chapter 6) and

how this impacts your collection efforts - and how it may not have to


Advanced Debt Collection Tactics & StrategiesPrice: R2, 950 plus Vat R413 = R3, 363

Key learning areas covered include:•Understanding the developing role of Receivables

in the total business process•Working within your company’s credit policy and

how to make it work with you•Using proactive collection planning and debtor

prioritisation to drive collections success•Collecting particularly difficult debt using proven

negotiation and conflict resolution techniques•Setting collection targets & tracking performance• Implementing “Innovative” collection timing

strategies to ensure your debt is paid first•Red Flags and Danger signs that point to a criminal

debtor or a company that may not be able to meet their obligations

1 DayJHB – 27 January 2014JHB – 18 June 2014

CT – 9 April 2014

This practical, case study driven, 1-day training course with an industry expert that will provide delegates with the key competencies they need to significantly improve their collections performance.

The collections area is an on-going challenge. To keep on top of the game and to keep your collections strategies “fresh” and productive, you need to continually update and refresh your knowledge.

This 1 day course will give more experienced collectors an objective view of their work, and give them a much needed refresher, providing insight into how other companies are successfully increasing their collections.

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The National Credit Act, impacts severely all on credit providers, specifically how credit is extended, administered, reported on and controlled in SA.

Since inception, precedent-setting judgments have impacted the credit industry and the way in which the NCA is interpreted. This 1 day workshop will give you an in depth view of this complex Act. You will discover how the Act is currently being enforced, ensuring that you have all the information to comply in 2014!

Arno Bosch, this workshop’s facilitator, is arguably the forleading authority on the NCA in this country. Until November 2012, Arno headed up investigations and legal opinion at the National Credit Regulator. He is a practising attorney and offers delegates previously unknown information on the NCA, up to the minute changes that currently affect you and will

Inside the National Credit Act Price: R2, 950 plus Vat R413 = R3, 363

Key learning areas covered include:•Understanding why the NCA is a particularly difficult

piece of legislation for South African business to comply with

•Assessing the key differences between the NCA of 2006 and the NCA of 2014

•Key sections of the act that provide credit providers with the greatest challenges

•Case law that will directly affect the way you extend credit and collect debt

•The vital importance of understanding the business application of the NCA – not simply understanding the legislation

•Guidelines on how to continue to operate successfully within the confines of the act

1 Day

JHB – 8 April 2014

MS Excel is used in many financial departments, but most people only use a fraction of the many ways that Excel can be used to perform complex financial analysis. This intensive course has been developed by an experienced Financial Manager and Consultant, to introduce financial people to advanced ways that Excel can be used as a support tool for the financial function.

The course focuses on the practical financial applications of MS Excel, and even the most advanced Excel user will be amazed at the extra functionality that they will get out of Excel with the least additional effort.

NOTE: At least 3 years experience in the financial function and working with Excel is a pre-requisite for this course.

Using Excel for Financial Managers Price: R 7, 350 plus Vat R 1, 029 = R 8, 379

Key learning areas covered include:•Set up Excel databases and create pivot tables to

effectively use the same data for different purposes •Develop projection and trend analysis spreadsheets

to assist with management decision making and managing external factor risk

• Import data directly from a range of other applications, making a wider range of data and information available for use and analysis

•Set up profit and cost variations, sensitivity and margin analysis spreadsheets to help highlight problem areas before they occur

•Create complex spreadsheets to reliably estimate ROI, cash flow and liquidity into the future, to assist in investment decision making

•Utilise simple macros and advanced functions to manipulate data and automate the production of a range of management reports and charts


DBN – 20 - 21 February 2014

CT – 18 - 19 February 2014CT – 12 - 13 June 2014

The Effective Accounts Assistant Price: R4, 150 plus Vat R581 = R4, 731

Key learning areas covered include:•Learning proven, easy to implement techniques to

increase accuracy and cut down extra work•Helping to spot fraudulent / invalid invoices by

knowing what ‘red flags’ to look out for•Decreasing wasted time by implementing a proven

step-by-step approach for dealing with bank reconciliations, debtors or creditors

•Providing “Smart Support” by keeping the objectives of your manager in mind when preparing information

•Adding value by learning how to solve first line problems and dealing confidently with routine queries in your manager’s absence

2 DaysJHB – 22 - 23 January 2014JHB – 15 - 16 April 2014

DBN – 12 - 13 March 2014

CT – 8 - 9 May 2014

The financial department is the heart of any business. In order for an organisation to remain healthy, this department needs to function effectively. A key member of this department is the Accounts Assistant. It is their job to provide administrative support and base data to their managers, enabling them to spend more time using that data to make informed and sometimes complex decisions.

This intensive 2 day programme will provide Accounts Assistants with a range of tools that will enable them to add massive value to their departments as they become more and more responsible, independent, precise, and business minded.

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The decision to expand cross borders is a significant one. Expanding into Africa will not bring overnight payback. You need to be in it for the long haul. While the regulations and business rules differ from country to country, there are some inalienable truths that you need to learn – and stick to.

Dave Hendrie has 42 years of business experience with multinationals SAB, GlaxoSmithKline, Kimberly-Clark and Simba-Pepsico. He has held main board directorship positions for 24 years and had profit and sales management responsibility for for 33 countries in Africa. These countries covered the sub-Saharan landscape from the African East to West coasts. Through trial and error, Dave and his team discovered how to overcome the numerous challenges involved in building supply chains and growing markets in Africa.

If you are currently considering Africa as a growth option, then this course is definitely for you.

Key learning areas covered include:•What no-one tells you about Africa – assessing

buy-in, value conflicts, registration costs •Where to go in Africa – identify “early wins”, supply

chain considerations & contingency plans•The Africa Business Plan – what are your options to

develop a local market for your product? •Getting hold of critical data – where do you find

reliable, accurate data you can trust? •Does your offering suit the selected market? – what

are you going with & why it may not work •Regulatory issues – a synopsis of the various

regulations you must be aware of•Sales support on the ground – experience on

managing the team from afar• Internal export systems – is your organisation

prepared for issues around invoicing, credit control, monetary regulations, FOREX and supply planning requirements?


Adam Fidler is one of Europe’s most experienced Board-Level Personal Assistants and is the PR Officer for EUMA -The “European Management Assistants Association”.

Adam has developed a 2 day “Masterclass” which is delivered to secretaries and PAs Internationally.

This course takes PAs and senior secretaries, who want to be the best in their field, to the top of the tree in terms of delivering the highest level of support to Senior Managers, Directors, CEO’s and Chairmen.

CBM Training is delighted to announce that this course is now licensed to us, has been adapted to South Africa & is delivered by top SA trainers.

The Ultimate Personal Assistant with Adam Fidler Price: R4, 950 plus Vat R693 = R5, 643

Expanding Your Sales in Africa with Dave Hendrie Price: R3, 250 plus Vat R455 = R3, 705

Key learning areas covered include:•What the core role of a PA/ MA should be -

perfectionism versus pragmatism•Keeping everyone organised under pressure -

advanced diary management•The PA as a manager – making the step up and

taking more responsibility•Changing others’ perceptions of the role – visibility,

status and profile•Executive behaviour for PA’s - managing your

emotions at work• IT versus paper systems – making IT work for you•Recognising the PA as a “total” meeting manager•Discovering advanced boss management

2 DaysJHB – 20 - 21 February 2014

DBN – 27 - 28 February 2014

CT – 24 - 25 February 2014

Corporate Governance Update 2014 with Prof. Mervyn KingPrice: R4, 250 plus Vat R595 = R4, 845

Key learning areas covered include:•A practical framework for implementing

successful Governance in South Africa today•Understanding the actual application of the

“Apply or Explain” governance framework•Directors duties, classifications and accountability•Changes in international Governance trends

that are effecting South African companies•Current issues that are still arising from the

practical application of key principles of King III•Governance, strategy & sustainability interlinked• IT Governance - Specific risks to be targeted• Infrastructure & reporting implications• Interactive question and answer session

1 DayJHB – 23 May 2014

Professor Mervyn King is the undisputed Father of Corporate Governance worldwide, the Author of the three King Reports, the Chairman of the Global Reporting Initiative and the Chairman of the United Nations Committee on Governance.

Passionate about making a difference, Professor King’s contributions to business have changed the corporate landscape indelibly. He regularly consults internationally to organisations, governments and chambers of business on issues of Corporate Governance, and Integrated reporting and thinking. Prof King will discuss the current and future direction of Corporate Governance in South Africa, the latest developments in implementing sound governance practices and everything directors need to know to ensure good Corporate Governance in the business.

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The Secretary’s role in business today is extremely complex, with secretaries now asked to do far more for their managers and departments. Schools and secretarial colleges do not fully prepare a secretary for the challenges of succeeding in business today.

This practical 1 day seminar has been carefully researched to provide secretaries with practical solutions to everyday problems. Issues that we have identified include running out of time, allowing filing to get out of hand, working under intense pressure and ways to improve your writing. Many of the ideas you hear will significantly improve your daily work, helping you to do better in your role & be more productive for the company.

This is a “Must Attend” course for any secretary in South Africa today.

Key Skills for Effective Secretaries Price: R2, 350 plus Vat R329 = R2, 679

Key learning areas covered include:•Ways to interact and communicate professionally

with managers, directors, staff and customers, even in stressful situations

•Professional diary management to organise both your and your boss’s day and workload

•Using a logical, easy-to-maintain filing system, so you can find what you need, when you need it!

•Arranging meetings, making sure everyone arrives and sending out action minutes afterwards

•Writing professional and to-the-point emails that convey your message clearly and concisely

•Proven stress and time management techniques to help you to remain calm and focused during pressure times

•Ways to manage difficult people and everyday interruptions that can prevent you from getting your work done

•Looking the part – key image tips look professional

1 DayJHB – 12 February 2014

JHB – 17 June 2014

PTA – 11 April 2014


CT – 5 February 2014

Executive-level secretaries are expected to fulfil multiple responsibilities, including the administration surrounding meetings. Due to the public nature of meetings, a secretary’s role surrounding meetings is placed under the spotlight - one where criticism or compliments can abound.

This intensive 1 day course will demonstrate the best way to arrange a meeting, from making physical arrangements and preparing the agenda, to confirming attendees and moving in late-comers. You will undertake practical exercises on taking comprehensive notes in the meeting and discuss techniques for turning these notes into clear, concise and accurate minutes that clearly identify actions and responsibilities.

A Secretary’s Guide to Arranging Meetings, Taking Notes & Producing Minutes Price: R2, 650 plus Vat R371 = R3, 021

Key learning areas covered include:•Understanding various types of meetings and the roles

and objectives of the people who attend them •Differentiating between your activities at a formal vs. an

informal meeting•A checklist of the key things to arrange before, during

and after a meeting•Appreciating the objectives of the “Notice of a

Meeting”, writing an effective Notice and outline and a guidelines for distributing Notices of Meetings

•Understanding how to prepare a meeting agenda and guidelines for compiling & distributing effective agendas

•Practicing the preparation of various types of minutes and effective minute taking skills,

•Displaying more advanced minute taking skills using an unstructured role-play exercise

•Understanding the most commonly used meeting terminology and jargon


DBN – 19 February 2014

CT – 14 April 2014

Telephone Etiquette & Frontline Reception Skills Price: R2, 350 plus Vat R329 = R2, 679

Key learning areas covered include:•Creating the best first Impression!•Developing a professional telephone voice by using

a simple 5 step process•Analysing your current telephone style to identify and

eliminate any habits that may irritate or annoy callers•Learning how to turn a negative situation or response

into an extremely positive experience •Delivering great customer service over the telephone

that will set your company apart from the rest•Handling multiple calls and dealing with impatient

people without becoming stressed or rude•Understanding common “Telephone Tyrants” and

how to deal with them quickly and professionally•Applying some practical tips that really help when

putting callers on hold or screening calls•Ending your conversations with courtesy and

with professionalism

1 DayJHB – 17 January 2014JHB – 13 March 2014JHB – 14 May 2014

PTA – 18 February 2014PTA – 25 June 2014


CT – 11 March 2014

Not everyone is born with a perfect speaking manner, pitch or tone, but these are skills that can be easily acquired with the right training.

A friendly and professional Receptionist can immediately create an impression in the caller’s mind of an efficient, customer service oriented and professional company.

This essential 1 day Telephone Etiquette workshop, which also addresses image, dress and deportment, is the perfect training tool for those companies who value their corporate image, and recognise that a future client or customer’s first impression of a company starts with the Receptionist or person who answers the telephone.

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As a professional secretary, you are the gatekeeper of communication both to and from your manager. It is your responsibility to ensure that all written communication being sent out sets the right tone, is professional and above all – is totally flawless.

“Put it before them briefly so they will read it, clearly so they will appreciate it, picturesquely so they will remember it, and, above all, accurately so they will be guided by its light.” Joseph Pulitzer This 2 day course will help improve the quality of every single business document that you produce, ensuring you generate writing that is clear, concise, powerful, correct and always of the highest standard.

Business Writing for Secretaries Price: R4, 150 plus Vat R581 = R4, 731

Key learning areas covered include:•Keys to keeping your writing simple, professional

and readable•Recommendations for enhancing the readability of your

boss’s documents•Clear, essential rules to follow in all your

email communication•Mind mapping tools to use when starting a document

from scratch•Easy to remember formats for different types

of correspondence•Using punctuation to increase the clarity of

your message•Creative methods for catching and keeping your

reader’s attention•Suggestions on how to best incorporate graphs &

tables into technical reports•Ways to avoid common writing mistakes that make you

look less professional•Using a “fog index” to check the clarity of your writing


CT – 5 - 6 June 2014

MS PowerPoint is an extremely powerful package, but most people just scratch the surface of what it can do.

Add value to your manager by learning how to take the basic information for a presentation, and turn this into an eye-catching, dynamic PowerPoint slide show that will actively work to compliment the your manager’s presentation.

This 2 day master-class will teach you how to produce a powerful presentation, alive with colour and images. This course will demonstrate step-by-step how to create presentations from start to finish including the setting up of charts, slides, graphs and effects using advanced features all the way through to producing attractive hand-outs for the speaker.

Practical PowerPoint for the Office Professional Price: R4, 150 plus Vat R581 = R4, 731

Key learning areas covered include:•Transforming an average presentation into a winner!•Getting more done using basic to advanced PowerPoint

features to customise your presentation•Creating a visual impact by inserting graphs, images, tables

and figures to compliment the facts•Grabbing the attention of your audience by adding special

effects that create an impression that lasts•Personalizing your presentation by honing in on your

creative skills using the drawing tools•Controlling the layout of your presentations by knowing how

to apply various structural templates•Saving time by using customised shortcuts and toolbars•Maintaining the consistency of your presentation by

understanding its key elements and how they interlink with other MS Office applications

•Stimulating interest by starting with a “presentation hook”•Attracting attention with sound, images and animation


PTA – 25 - 26 March 2014

DBN – 22 - 23 May 2014

CT – 19 - 20 June 2014

Mastering Excel for the Office Professional Price: R4, 150 plus Vat R581 = R4, 731

Key learning areas covered include:•Getting to grips with the latest tips and techniques

to upgrade and refine your Excel skills•Becoming a whiz with Auto-filling, Auto-summing

and other time saving functions to increase efficiency •Using and manipulating Excel functions to your

advantage, cutting out unnecessary stress & confusion •Setting up your own Shortcuts and learn how to create

multiple linked Auto-updating worksheets to make your office day simpler and more structured than ever

•Using Advanced Power Tools to manipulate data more accurately at a quicker pace

•Understanding the ins and outs of Sorting, Subtotaling, Pivot tables and Filtering

• Interlinking your data with Word, PowerPoint and other applications to speed up and share data without re-typing Unlocking the secret to successful reporting using Macros that utilise your time effectively

•Complimenting by drawing up charts and graphs with creative flair and professionalism


DBN – 8 - 9 April 2014

CT – 6 - 7 May 2014

CBM Training has developed this hands-on training course to provide office professionals with a way to refine their spreadsheet skills and get the most out of MS Excel. This allows them to quickly and efficiently create and automate spreadsheets – which in turn, provides key information for themselves and their managers.

Eliminate wasted time and frustration by taking your MS Excel expertise to a new level!

This 2 day course will show, step-by-step, how to format spreadsheets, sort data, insert tables and design macro’s and much more - all of which will save you time while increasing the quality and usability of the information you are preparing.

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Arranging any event – from a Christmas party to a major conference may seem simple, but there are many pitfalls for the unwary along the way. To make the difference between success and failure, a lot of thought and planning needs to be put into the project.

This intensive 2 day course will guide you, step-by-step, through the process of organising any function in the most professional way – ultimately delivering an event that is memorable for all the right reasons.

You will learn the ins and outs of successful event management, with loads of practical examples and case studies, giving you the confidence to professionally organise any event that comes your way!

Event Management for Office ProfessionalsPrice: R2, 350 plus Vat R329 = R2, 679

Key learning areas covered include:•Learning the key elements of event management to

ensure you run your function successfully every time•Understanding your responsibilities to ensure that

you operate effectively whilst gaining respect from your team

• Implementing effective planning to guarantee the smooth-running of your event with few or no hiccups

•Making your event more creative so that it is never forgotten and enjoyed by all who were involved

•Applying the fundamentals of project management to your function to manage deadlines effectively and ensure all tasks are completed professionally

•Mastering the art of negotiation to source quality suppliers and venues at the best price every time

•Learning the basics of budgeting to ensure that you never lose control over costs and expenses

•Managing unexpected crises by learning how to create & implement a Plan B as a back-up to any crisis

1 DayJHB – 26 February 2014JHB – 27 May 2014


CT – 26 March 2014

Excellent Executive Secretaries make their jobs seem simple. They make their manager’s job easier as they manage schedules with confidence and fully understand their boss’ objectives while working actively to support them. They communicate exceptionally well, and take on and handle projects on their boss’ behalf. They are always seen to be professional, competent and in control.

This intensive 2 day course will take you beyond the basic requirements of the average secretary and show you value-adding skills needed to leverage the greatest advantage out the Executive Secretary role.

Increase your effectiveness ten-fold by applying the tools, advanced skills & techniques on this course and become a dynamic executive Secretary or PA.

The Effective Executive Secretary Price: R4, 950 plus Vat R693 = R5, 643

Key learning areas covered include:• Identifying the full scope and role of an

Executive Secretary•Working as a team with your manager to get more

done faster & more efficiently•Examining the everyday things that you can do that

will directly contribute to your manager’s success•Managing office time - yours, your manager’s and

both together as a team•Projecting a “Personal PR” image that reflects

positively on both yourself and your manager•Undertaking projects for your boss - using a proven

Project Management Toolbox•Handling the extra stress and pressure that comes

with working as an Executive Secretary/PA


PTA – 22 - 23 May 2014

DBN – 15 - 16 April 2014

CT – 5 - 6 March 2014

The Professional Office Manager Price: R4, 950 plus Vat R693 = R5, 643

Key learning areas covered include:•Securing the best value for money by learning how to

source quality suppliers, negotiate fees and enter into Performance Contracts/ Service Level Agreements

•Contributing to the financial efficiency of your company by learning how to run a lean, cost-effective office

•Writing clear office policies & procedures so that co-workers avoid making time consuming & costly mistakes

•Making a smooth transition from Administrator to Office Manager and excelling in your position by understanding what your company requires of you

•Minimising misunderstandings and unproductive behaviour by learning how to communicate clearly with staff, colleagues and superiors

•Developing a good relationship with your staff and co-workers, enabling you to influence and motivate them to achieve your objectives


DBN – 25 - 26 June 2014

CT – 23 - 24 April 2014

Taking on the role of Office Manager is not for the faint hearted! The professional Office Manager needs to effortlessly combine a diverse range of responsibilities ensuring that office processes and activities are efficiently and smoothly managed.

This practical 2 day training course will deliver “must-have “ information necessary for optimising both your administration and people management skills. The course combines personal development training with some practical techniques for making an office more efficient, reducing costs, keeping suppliers on time and on budget and handling everyday problems that, if not well dealt with, can lead to frustration from all your co-workers.

It is essential that you get professionally equipped with the tools you need to succeed!

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PACSA is at Sun City in 2014!

Following our sell-out residential PACSA conference in the Magaliesberg in 2013, we are taking PACSA on the road again and this year we’ll be hosting it at Sun City!

With a BRAND NEW LINE OF SPEAKERS and ALL NEW TOPICS, this year’s conference will provide you with the latest thinking in administrative support, as well as key personal development tools.

This year we will be exploring various topics, including:•Applying project management to your tasks: and never miss a deadline again•Trouble-shooting common computer problems:

don’t waste valuable time waiting for IT support to eventually get round to helping you!

•Taking charge without the luxury of authority: learn how to exert influence that encourages co-operation

•Building a solid foundation for career excellence: establishing what should you be doing now to ensure your future success?

• Image isn’t everything, but its still important: practical tips on looking and feeling great

•Every day stress-busters for pressured people: let us show you some awesome techniques to de-stress!

•Managing your personal finances: learn ways to get out of debt and limit the

impact financial strain has on your life

An underlying foundation of the National Skills Development Strategy is that anyone that has already acquired the skills for a qualification through work experience should be allowed to receive that qualification provided that they complete an approved Recognition of Prior Learning (RPL) assessment process. CBM Training offers a National Certificate in Business Administration Services (NQF Level 3) as an RPL qualification - (SAQA qualification 67465). This RPL Learnership consists of 6 one day workshops where each of 6 modules will be addressed and RPL assessments will be completed and submitted followed by a one ½ day wrap up session.

The Learnership runs over a 12 month period and is aimed at Receptionists, Secretaries, Administrative Assistants, Administrators, Office Managers and Clerks who have at least Grade 10 Maths and have been working for 12-24 months.

PACSA 2014 - Sun City

7 reasons to attend PACSA 2014: 1. In-depth skills training, away from the

office, to ensure limited interruptions and real skills transfer

2. An all new line up of fantastic speakers ready to impart their unique knowledge

3. Intensive sessions specially tailored for secretaries and PAs , guaranteed to improve your productivity

4. Networking opportunities with your peers to allow best practice transfer

5. Special gala dinner on the second evening with entertainment and prizes - bring your glad rags gals!

6. Special gifts at the end of each day to thank you for joining us..

7. Its at Sun City….need we say more??

To reserve your place, or for more information on the different travel packages available, call us TODAY on (011) 454 5505 or visit www.cbmtraining.co.za

Join us away from the office, in a beautiful setting and benefit from

yet another stimulating secretaries conference from CBM Training.

Venue: Sun City

Date: 26 - 28 October 2014

12 Month Programme consisting of

7 Contact Sessions

2014 Programmes commence in

March

June

August

Residential Secretaries and PAs ConferencePrice: R9 450 plus Vat R1 323 = R10 773

RPL Learnership: Business Administration Services Level 3Price: R15, 250 plus Vat R2, 135 = R17, 385 per learner Or R13, 850 plus Vat R1, 939 = R15, 789 per learner for 3 or more learners

Oth

er C

ours

es

18

Please Note:This is a residential

event. Travel packages (including flights and transport

to and from Sun City) are available – call us

to find out more!

These 6 modules are:1. Team Management

2. Managing Reception

3. Events Management

4. Office Management

5. Business Numeracy

6. Business Communication

Tax Rebate, SDL Claims and Grants for Learnerships:•Learnership allowance of R50,000 per employed

learner claimed as a tax rebate (Section 12H of the Income Tax Act)

•Mandatory and PIVOTAL Grant against their Skills Development Levy of up to the R15,250 per learner

•Possible Discretionary Learnership Grant of up to R25,000 per learner through individual SETAs

•The full amount spent for Black Learners is also admissible for your BBBEE score card audit

Optional MS Excel & Word workshop

for those with no previous formal training.

Price: R950 ex VAT

A Maximum of 20 learners are accepted onto each programme, so book early to

avoid disappointment.

Delegate 1

Course Name: ............................................................................................ Date: ...................................................................................

Venue: (please tick one) JHB PTA DBN CT

Title: .................................. First Name: ..................................................... Surname: ...........................................................................

Job Title: .................................................................................................... Cell Number: ......................................................................

Email: .....................................................................................................................................................................................................

Special Dietary Requirements? Strictly Halaal Strictly Kosher Vegetarian Vegan Allergies: ....................

Please Note: an extra charge of R250 ex. vat per day will be made on all Kosher, Vegan and Halaal meals

Delegate 2

Course Name: ............................................................................................ Date: ...................................................................................




Email: .....................................................................................................................................................................................................



Delegate 3

Course Name: ............................................................................................ Date: ...................................................................................




Email: .....................................................................................................................................................................................................



Company: ..............................................................................................................................................................................................

Postal Address: .......................................................................................... Code: ..................................................................................

Tel: ............................................................................................................. Fax:.....................................................................................

Vat Registration Number: ........................................................................................................................................................................

Email:

(Please Note: This is the email address where you would like the confirmation of booking to be sent)

Send Tax Invoice To:

Mr/Mrs/Ms: ....................... First Name: ..................................................... Surname: ............................................................................

Job Title: .................................................................................................... E-mail Address: ..................................................................

Name of Approving Manager:



Contact Secretary:



How many employees in your company: (please tick one)

0-10 11-30 31-100 101-250 251-1000 1000+

Signature: ................................................................................................... Name: .................................................................................

Reg

istr

atio

n Fo

rm 2

014

Terms and Conditions: If you cannot attend course• Youmaysendasubstitute delegate in your place. (please inform us of the new name for the certificate)• Youmaytransfer once at no charge to another course, provided you do so in writing at least 5 working days before the course. Transfers inside of 5

days will be charged a late transfer fee of 20%• Youmaycancel your registration, in writing, up to 10 working days before the course takes place, however, a 10% cancellation fee will be levied.

Cancellations inside of 10 days will be liable for the full fee.• Unfortunately,no refund or credit can be given to delegates who do not attend without giving prior notice.• Please note, payment, or proof thereof must be received by no later than 09h00 on the first day of the course. Delegates will not be

permitted entry unless payment has been made.• Asapastdelegate,youwillreceivenotificationviaemailofupcomingcoursesthatmaybeofinteresttoyou.Youcanoptoutoftheseemail

notifications at any time quickly and permanently.

To register for all CBM courses, please fill In, scan and email to [email protected] or fax to 086 687 2468

Cbm training catalogue 2014

Documents

Transcript of Cbm training catalogue 2014