CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “...
Transcript of CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “...
![Page 1: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/1.jpg)
CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS
Presented by:
• Ashiya Abdool Satar
&
• Melusi Mntungwa
![Page 2: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/2.jpg)
Live broadcasts: tentative schedule
1) Module overview and assignment guidelines
Wednesday - 14 February 2018
(10h30 – 12h30)
2) Discussion of content – all chapters
Thursday -1 March 2018
(9h00 – 12h00) – this broadcast
3) Examination guidelines
Tentative date – 9 May 2018 (to be confirmed)
![Page 3: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/3.jpg)
THE CBC1501 TEAM● Mrs Ashiya Abdool Satar
Module Coordinator
(012) 429 4203
• Mr. Melusi Mtungwa
Lecturer
(012) 429 3508
● All other enquiries: refer to Tutorial Letter 101
![Page 4: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/4.jpg)
THIS
presentation
Uploaded
on
myUnisa
You can click on the
link provided to this
session to view this
session again at a
later time
http://portal.joininvideo.
com#/player/04cc31f5-
1107-481a-9cff-
e296869d567d/853
![Page 5: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/5.jpg)
CONTENTS OF THIS PRESENTATION
o Welcome
o Language aspects
o Communication aspects
o Your feedback
o Questions
![Page 6: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/6.jpg)
MODULE OVERVIEW:
LANGUAGE SECTIONS
2: The reading process
3: English grammartoolkit
4: Format
5: The writing process
6: Persuasive writing
![Page 7: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/7.jpg)
THE READING PROCESS
CHAPTER 2
![Page 8: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/8.jpg)
Reading at word level and recognition of
words
• Recognise spelling of words
• Understanding the meanings of words within
the sentence
• Build a vocabulary
• Use a dictionary and a thesaurus
• Aim to avoid semantic barriers
• Read more to improve word recognition
![Page 9: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/9.jpg)
Reading at word level and recognition of words
![Page 10: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/10.jpg)
Homophones• Words that are pronounced the same/ sound the same but
have different meanings and spellings
![Page 11: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/11.jpg)
Homophones
![Page 12: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/12.jpg)
Homophones
![Page 13: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/13.jpg)
Homophones
![Page 14: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/14.jpg)
Connotation and implication
• Dictionary meanings are straightforward –
called denotation
• Connotation has implied meanings
• Words affect emotions, influence opinions,
and interactions
• Double meanings can be encountered
![Page 15: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/15.jpg)
Connotation and implication
![Page 16: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/16.jpg)
Connotation and implication
![Page 17: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/17.jpg)
Sentence types
• Reading at sentence level
• Directive – an instruction/order/command
• Statement – declaration/states a point of view/
articulates a thought/opinion
• Question – begins with a questioning word to
elicit responses/make you think about a topic
• Exclamation – usually minor sentences –
many of them do not have a verb – used to
express emotion!
![Page 18: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/18.jpg)
Linking words• Link one idea/sentence/paragraph to the next logically.
![Page 19: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/19.jpg)
ENGLISH GRAMMAR TOOLKIT
CHAPTER 3
![Page 20: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/20.jpg)
Words
• Recognise base words
• E.g. profit
(profits/profitable/profited/unprofitable)
• Plurals – know how to change a word to its
plural form
• Suffixes (airtime, ) and prefixes (unhappy,
antibody, non-profit
![Page 21: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/21.jpg)
Words
![Page 22: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/22.jpg)
Words
![Page 23: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/23.jpg)
Words
• Possessive nouns (Helen’s, its, hers, his,
mine, theirs)
• Negative (contracted) - (cannot/can’t, will
not/won’t)
• Objective pronoun (your/their)
![Page 24: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/24.jpg)
Passive and active voice
• I am reading a book (Subject is at the
beginning)
The book was read (subject is implied).
The society for readers awarded the girl the
Booker prize (who awarded the prize?)
The girl was awarded the Booker Prize
(implied subject)
![Page 25: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/25.jpg)
FORMAT
CHAPTER 4
![Page 26: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/26.jpg)
• Memo format
• Business letters (UK and US block format
• Report (long and abridged forms)
• SOPs
• References and appendices
![Page 27: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/27.jpg)
THE WRITING PROCESS
CHAPTER 5
![Page 28: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/28.jpg)
• Task analysis
• Target audience
• Key words: Advise/suggest, explain/clarify,
identify, examine/critically review/interpret,
summarise
• Collect ideas (research/brainstorm)
• Draw a paragraph plan (the main idea/topic
sentence in each paragraph)
![Page 29: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/29.jpg)
Topic sentences
![Page 30: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/30.jpg)
• Body
• Conclusion – summary
• Editing
• Final draft
![Page 31: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/31.jpg)
PERSUASIVE WRITING
CHAPTER 6
![Page 32: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/32.jpg)
• Thesis statement
• Avoid flaws in reasoning
• Substantiate viewpoints fairly and without bias
• Build an argument
• Appeal to reason
/ethos (reputation – be sincere/honest/credible)
/emotion
• Avoid ambiguity (double meaning) and illogical
statements (think of the context and purpose of your
writing over and above grammatical coherence)
![Page 33: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/33.jpg)
MODULE OVERVIEW:
COMMUNICATION SECTIONS
1: Introduction tocommunication
7: Nonverbalcommunication andlistening
8: Interpersonal communication inthe workplace
9: Communication ingroups and teams
10: Oral presentations
![Page 34: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/34.jpg)
INTRODUCTION
TO
COMMUNICATION
CHAPTER 1
![Page 35: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/35.jpg)
Defining Communication
“Communication is the two-way transmission of information and
meaning from one person to another.”
● Nonlinear process
Involves three components:
● More than one person
● Purpose
● Medium
Interactive Communication Model
![Page 36: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/36.jpg)
Why Business Communication??
![Page 37: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/37.jpg)
Communication Model
Interactive Communication Model - (du Plessis, Dowling & Steinberg)
![Page 38: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/38.jpg)
Organisational Communication
“Umbrella term for all communication processes that
occur in the context of an organisation”
● Intrapersonal Communication
● Dyadic Communication
● Small-group Communication
● Oral Presentations
● Public Communication
● Mass Communication
● Digital Communication
![Page 39: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/39.jpg)
Organisational Communication Contexts
Internal Communication
● Communicate Work Policies
and Procedures
● Progress Reporting
● Product and Service
Development
● Communicate for Change
● Evaluate & Reward Team
External
Communication
● Advertise New Products
and Services
● Communicate with
Important Stakeholders
● Improve Company Image
![Page 40: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/40.jpg)
Internal Organisational Communication Flow
![Page 41: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/41.jpg)
Methods of Business Communication
Formal Channels
● Meetings
● Emails
● Fax
● Telephone
● Teleconferencing
● Video conferencing
● Newsletters
● Memorandums
Informal Channels
● Rumours
● Gossip
● Grapevine
● Informal work policies
![Page 42: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/42.jpg)
Internal Organisational Communication
● Communication Climate in Organisation ○ Positive
○ Negative
● Virtual Teams and Networks ○ Digital Communication
○ E.g. MyUnisa Forums
● Ethical Communication○ Truthfulness
○ Sincerity
○ Honesty
○ Fairness
![Page 43: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/43.jpg)
Personal Communication Skills
Strengthening your personal communication skills
● Listen well
● Keep it short and simple
● Be sensitive to nonverbal communication
● Reinforce your message
● Give and receive feedback
● Be aware of your audience or recipient
● Be sensitive to personal and cultural differences
● Limit or eliminate noise
![Page 44: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/44.jpg)
NONVERBAL COMMUNICATION AND
LISTENING
CHAPTER 7
![Page 45: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/45.jpg)
Introduction to Nonverbal Communication
“ Nonverbal communication describes all the intentional
and unintentional messages that communicate without
words, such as gestures, applause, sirens and flashing
lights”
Important aspects include:
● +70% of meaning is conveyed nonverbally
● Nonverbal communication occurs unintentionally
● We reveal a great deal of ourselves through actions
● Nonverbal signals are believed even when they
contradict the message.
![Page 46: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/46.jpg)
Functions of Nonverbal Communication
![Page 47: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/47.jpg)
Categories of Nonverbal
Communication
![Page 48: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/48.jpg)
Nonverbal Communication in Written Texts
Examples:
● Business letter, Memorandum, Email, Report
Important aspects of Business Written
Texts
● Layout - the way which a document is organised
○ Well organised
○ Maximise meaning of messages● Typeface - font used when designing written texts
○ Used to signify message, importance
and urgency
Content of Business Written Texts
● Tone
● Clarity
© www.freepick.com
![Page 49: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/49.jpg)
Nonverbal Communication in Written Texts
Features of Written Texts
● Layout
● Headings
● White Space
● Bullets
● Typeface
● Graphics
● Size of typeface
● Text features © www.freepik.com
![Page 50: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/50.jpg)
Listening Effective listening is the process of analysing sounds, organising
them into recognisable pattern interpreting the patterns and
understanding the message by inferring the meaning.
Types of Listening
● Listening for content
● Critical Listening
● Empathic listening or Reflective listening
Barriers to Efficient Listening
● External Noise
● Internal Noise
● Cultural Barriers
![Page 51: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/51.jpg)
INTERPERSONAL COMMUNICATION
IN THE WORKPLACE
CHAPTER 8
![Page 52: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/52.jpg)
Interpersonal Communication
Interpersonal communication is important if you want to work
successfully in a team, to do this you will need to develop
interpersonal relationships with colleagues. This helps with
teamwork, problem solving etc.
Interpersonal relationship and communication are closely related
to a person’s Self-Image
Dimensions of Self-image:
● Physical
● Psychological
● Intellectual
● Skills
● Moral
● Sexual
© www.freepik.com
![Page 53: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/53.jpg)
Interpersonal Competence Skills Self-disclosure - our willingness to share ideas, opinions, feelings and beliefs with others
● Open Communicators
● Blind Communicators
● Hidden Communicators
● Closed Communicators
Assertiveness - is the way in which people express themselves, depends on self -esteem
● Passive or Nonassertive Style
● Aggressive Style
● Assertive Style
Developing Assertive Behaviour - it’s the process of training yourself to become assertive,
improves your personal and professional effectiveness
Empathy - is the sharing of feelings from the other person’s point of view not expressing
your own feelings
![Page 54: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/54.jpg)
Types of Interviews
![Page 55: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/55.jpg)
Structure of Business Interview
![Page 56: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/56.jpg)
COMMUNICATION IN GROUPS AND TEAMS
CHAPTER 9
![Page 57: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/57.jpg)
Small Groups and Teams
Any group of three or more members who share a common goal are classified as a team
Characteristics of Teams
● Definite goals
● Three to Twelve people
● Communicate verbally and nonverbally
● Interdependent
● Specific roles
Teams require effective leadership to achieve
their goals.
© www.freepik.com
![Page 58: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/58.jpg)
Advantages and Disadvantages of Teams
Advantages
● Pool resources and information
● Greater commitment
● Different perspectives
● Superior decisions
● Organisational buy-in
Disadvantages
● Lack of commitment
● Domination
● Conflict of goals
● Time-consuming and costly
● Groupthink
● Ineffective for simple tasks
![Page 59: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/59.jpg)
Meetings
Business Meetings vary
in type, purpose and size.
From large formal
gatherings to small
informal meetings
between 2-3 people.
© www.freepik.com
![Page 60: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/60.jpg)
Planning and Conducting Meetings
Planning Sequence
● Establish necessity
● Select participants
● Decide on type of leadership
● Send out notice
● Distribute agenda
● Research agenda items
● Agree on duration
● Secure venue
● Check audio-visual and support equipment
Conducting Sequence
● Ensure punctuality
● Guide and control meeting
● Prevent floor hogging
● Encourage diverse views
● Clarify difficult jargon and acronyms
● Prevent meeting from being side-tracked
● Seek feedback
● Listen actively
● Treat all members equally
● Summarise key decisions
● Thank participants
● Conduct evaluation
● Share minutes
![Page 61: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/61.jpg)
Problem-solving and Decision-making
![Page 62: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/62.jpg)
Group Conflict
Conflict arises when people clash over differences in
opinions, ideas, goals or procedures. Conflict can be
constructive or destructive to a team’s effectiveness.
Ways to prevent escalated conflict in a team:
● Proaction
● Communication
● Openness
● Research
● Flexibility
![Page 63: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/63.jpg)
Conflict Resolution Negotiation is a process of interaction between parties directed at
reaching an agreement based on common interests with the
ultimate purpose to resolve a conflict.
Possible outcomes to conflict:
● Win-lose
● Lose-lose
● Win-win
A conducive environment is required for effective negotiations to
take place. Communication plays a central role in the negotiation
process and is key to the success of the process.
![Page 64: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/64.jpg)
ORAL PRESENTATIONS
CHAPTER 10
![Page 65: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/65.jpg)
Introduction to Oral Presentations
An oral presentation is
simply a talk on a specific
topic given by one person
to a group of people who
need information about the
topic.
Types of Talks
● Informative Talks
● Instructive Talks
● Persuasive Talks
© www.freepick.com
![Page 66: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/66.jpg)
Organising your Presentation
Preparing for your presentation
● Summarise the purpose of your talk
● Define a central idea
● Limit your talk
● Time your talk
● Choose your approach
● Gather the information
● Record your information
![Page 67: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/67.jpg)
Elements of Oral Presentation
● Outline ○ Introduction
○ Body
○ Conclusion
● Visuals○ Attract attention
○ Assist in information absorption and retention
○ Clarifies abstract ideas
○ Maintains focus
○ Professional Image
● Considerations for Accounting Material○ Numbers are consistent
○ Numbers add-up
○ Visible figures
○ Utilise computer technology
![Page 68: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/68.jpg)
Elements of Oral Presentation
● Rehearsing and Delivery○ Verbal and nonverbal behaviour
○ Articulation and range
○ Dealing with questions
○ Manage stage fright
○ Multicultural presentations
○ Monroe’s motivated sequence
■ Attention
■ Need
■ Satisfaction
■ Visualization
■ Action
● Evaluation of Talk ○ Apply evaluation principles
![Page 69: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/69.jpg)
YOUR FEEDBACK
![Page 70: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/70.jpg)
QUESTIONS?
![Page 71: CBC1501 - COMMUNICATION IN BUSINESS CONTEXTS · Introduction to Nonverbal Communication “ Nonverbal communication describes all the intentional and unintentional messages that communicate](https://reader030.fdocuments.net/reader030/viewer/2022040303/5e89d3a643fad413ad2bf667/html5/thumbnails/71.jpg)