Catherine Day, VP Workforce Enablement, Global Technology & Operations, MetLife - CLO USA 2017
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Transcript of Catherine Day, VP Workforce Enablement, Global Technology & Operations, MetLife - CLO USA 2017
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Harnessing the Power of Digitalto Enable Today’s Workforce
Kate Day, Vice PresidentWorkforce Enablement Services (WES)Metlife Global Technology & Operations (GTO) March 7, 2017
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YESTERDAY–Access Anytime,Anywhere
Today’s employee is more concerned about the experience
83%
Which is helping to drive increased investment in training
56%
Forbes, “10 Workplace Trends You’ll See in 2017”
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Today, it’s all about DIGITAL!Digital is disrupting business models and is radically changing the workplace. Innovative companies are figuring out how to simplify and improve the work experience .
Employees are demanding continuous learning opportunities through innovative platforms tailored to individual needs.
2016 Deloitte Global Human Capital Trends
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Digital technology powers our lives
5
Digital is top of mind for the CIO
Deloitte 2016-2017 CIO Survey
66
19%
15%
14%
11%
10%
9%
11%
5%
Statista Work Place Study, Social Media Blocked at Work, 2016
The Digital disconnect# of companies that block social media
Work related question inside org
Work related question outside org
Build relationships at work
Learn about someone they work with
Solve a work problem
Make/support professional network
Connect with family and friends
Take a mental break from work
12%
12%
17%
17%
20%
24%
27%
34%
Pew Research Center “Social Media in the Workplace” Survey 2014
Social media use at work
77
Less training via ILT, vILT,
and eLearning
More learning via on-the-job experiences
More learning via social
interaction
More learning via on-
demand resources
-20% +29% +13% +90%
Bersin by Deloitte 2015 Corporate Learning Factbook, 6/2015
What the workforce wants
88
Where do I look?
• 3200 SharePoint sites• Non-standardized content
• Fragmented user experience
Standardsdriven
• Central repository and governance
• Curated relevant content
• User centered design
Who do I ask?
• Hidden expertise• Pockets of knowledge• Inconsistent knowledge share
SystemicExchange
• Communities of experts• Workforce as content developers
• Focus on “findable” versus searchable
Enabling GTO’s workforce2015 2016 and beyond
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Digital “consumerization” best practices
Stop trying to control the details
1Curation: the key to learning design
2Know your
people
3Invest in the right
technology
4 5Build a (new)
culture of learning
Udemy, The Consumerization of Learning:Why intuitive, consumer–first technology wins (2016)
1010
Consumer inspirations for Workforce Enablement
Content Curation
Context appropriateJob relevantMulti-modal
Expert Community
SME ownershipDiscussion groupsVoting and rating
Path Optimization
Predictive analytics
Adaptive pathwaysReal-time
intelligence
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Course completion data from Brightspace to HCM
using Data Exports or API’s
User & Enrollment data from HCM to Brightspace
using Standard HRIS
System ofRecord
System of Engagement D2L Brightspace for Enterprise
HCM Systems
MetLife Content
LTI Link
AuthoringTools
SCORM Pkg.
ContentProviders
LTI Link
ProductivitySuites
0365 Widget
VirtualClassroom
V-Classroom LinkVideo Link
Video Platform
Future Functionality
Future Functionality
…
Integration
Learning Ecosystem
GTO Workforce Enablement architecture
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GTO Workforce Enablement Journey
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2014 2015 2016 2017 2018
Intern and New College Graduate
Experiential Programs2 Programs
66 Participants
Digital platform developed
7 Programs & 3 Business Initiatives
275 Program Participants300 Project Participants
International Rotation for mid-level managers
added3 Programs
147 Participants
Curriculum 80% virtualized
Advanced AnalyticsPredictive Learning
Paths8 Programs
8 Business Projects2,000+ Participants
?
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