Creating a Coaching Culture that Drives Improved Performance ResultsCatharine Wright, Chief Change Catalyst

Coaching Culture / Mindset

• Drive performance using the same methods at all levels

• Openly discuss performance issues • Emphasis on objectivity• Employees feel safe to question• Challenged and inspired by personal 

development, career growth• Coaching not a task 

Why Create Coaching Culture?

• Trends • Mentoring and 

coaching competency • Augments learning• Foundation for change‐

ready organization

Coaching – What is it?

• Two‐way dialogue• Expansion of thinking skills• Accelerated performance 

improvement process• Accountability system• A process that builds employee 

engagement, commitment, productivity and profits

10 Tips and Techniques

1. Goals and metrics 2. Cultural assessment3. Executive coaching4. Coaching capacity 5. Coaching skills development

10 Tips and Techniques

6. Coach approach to skills development 

7. Selection8. Continuous learning9. Accountability10. Measurement and  

feedback

Summary

• Design culture appropriate approach

• Up‐skill managers –everyone

• Build accountability system• Manage transition 

effectively