Catchpoint Presents at Under the Radar 2013
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Transcript of Catchpoint Presents at Under the Radar 2013
CATCHPOINT SYSTEMS Monitoring as a Service Platform
EXPECTATION
REALITY
AROUND THE CORNER!
Discover performance problems before customers are impacted.
POOR PERFORMANCE = CUSTOMER LOSS
After 2 seconds 40% of online shoppers will leave
POOR PERFORMANCE = CUSTOMER LOSS
75% will never come back
POOR PERFORMANCE = CUSTOMER LOSS
2% complain on social media
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 14
HOW CAN WE ASSURE PERFORMANCE TODAY?
IT spends 46 Hours per Month on average in “War Room” Troubleshooting Sessions
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 15
CHALLENGE TO THE PERFORMANCE PROBLEM
Hardware
Database(s)
Application
Code
Ads
Widgets
CDNs
DNS
Network Datacenter ISPs
Internet Peering
Browsers
Public DNS
End User Experience
Social
Clouds Latency Routers
Load Balancers
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 16
WHAT WE NEED
Catch problems before customer impact
Optimize to be faster
Lower IT operation costs
1 2 3
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 17
OUR APPROACH: 3 STEPS
Measure
Analyze Optimize
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 18
HOW
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MEASURE
MEASURE
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MEASURE
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MEASURE
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ANALYZE
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 24
ANALYZE
DNS FAILURES
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 25
ANALYZE
PROBLEM SOLVED
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OPTIMIZE
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OPTIMIZE
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JUDGING THE JUDGES
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 29
WHAT THEY ARE SAYING
“ Triages & troubleshoots in minutes ”
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 30
WHAT THEY ARE SAYING
“ 99% of problems identified & solved before their customers are impacted ”
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 31
WHAT THEY ARE SAYING
“ Identified major release problem in
90 seconds ”
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 32
OUR EXECUTIVE TEAM
VP - DoubleClick – Google
10+ years in performance monitoring
Mehdi CEO
Chief Architect DoubleClick
Built our own No/SQL – In Memory DB
Scotte CTO
Lead Engineer for DoubleClick.
Veronica Chief Engineer
Product development lead for DoubleClick
Dritan CPO
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 33
WHO CAN BENEFIT FROM CATCHPOINT
Stakeholders
More traction
Sales triggers
• Ad Serving
• Media
• Healthcare
• Travel
• Virtualization
• New providers
• New application roll-outs
• Geo-targeted campaigns
• New business expansion
C-level, IT Operations, Application Owners, Line of Business,
Marketing, Web Development, User Experience teams, Architects…
• eCommerce
• Technology
• Cloud migration
• Datacenter consolidation
• New technology
• Mobile
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 34
BUSINESS MODEL
• Subscription model
• Virtual currency: Points
• Points spent towards usage
5/21/13 CATCHPOINT SYSTEMS . CONFIDENTIAL . © 2013 . ALL RIGHTS RESERVED 35
THANK YOU
Mehdi Daoudi, CEO [email protected]
@catchpoint
@mdaoudi
Check our blog about Performance & Monitoring: http://blog.catchpoint.com