Catalog fire team

TABLE OF CONTENTSFirefighter - FireTEAM™......................................... 5Entry Level Test ............................................................... 6Supervisory Exams .......................................................... 8Assessment Centers ........................................................ 10Tactical and Command Training & Testing ................ 11Performance Evaluation System .................................... 12Training ............................................................................... 13

Law Enforcement -FrontLine National™ ................................................ 15Entry Level Test ............................................................... 16Supervisory Exams ........................................................... 18Assessment Centers ....................................................... 19Performance Evaluation System ................................... 20

Emergency Communications - ECOMM™...... 21Entry Level Test ................................................................ 22

Adult Corrections - REACT™............................... 25Entry Level Test ............................................................... 26Supervisory Exam ............................................................ 28Training ............................................................................... 29

Juvenile Corrections - IMPACT™........................ 31Entry Level Test ............................................................... 32Supervisory Exams ........................................................... 34Training ............................................................................... 35

Transit - START™....................................................... 37Entry Level Test ................................................................ 38Supervisory Exams ........................................................... 40Training ............................................................................... 42

Customer Service - Diplomat Series™ ........... 43Entry Level Test ............................................................... 44Office Skills Test ............................................................... 46Supervisory Exams .......................................................... 47

ExamHQ ......................................................................... 48

National Testing Network ....................................... 49

Consulting Services .................................................... 50

About ErgometricsErgometrics & Applied Personnel Research, Inc., is a human resource management firm specializing in personnel selection and training. Established over 30 years ago, Ergometrics has designed the most comprehensive, award winning, video testing and job simulation testing programs in the nation. We have provided personnel testing services for thousands of clients in the US and Canada. Most large cities and state governments in the US use our products, as do hundreds of local entities and smaller organizations.

Ergometrics’ tests have been given to millions of applicants.Our tests are extensively and professionally validated, using both content and criterion validation. We provide complete documentation that conforms to all legal and professional standards for validation. Regardless of the size of the organization, Ergometrics provides a comprehensive set of personnel selection tools that are highly predictive of on the job performance.

Ergometrics’ owners Carl Swander, Ph.D., Oscar Spurlin, Ph.D. and Carla Swander are all dedicated testing professionals, nationally recognized for the development of video-based and simulation testing. The Ergometrics team is comprised of professionals with backgrounds in psychology, testing, video and computer technology. This complete range of skills makes it possible for Ergometrics to develop the most sophisticated testing tools available.

National AwardsThe City of Long Beach, CA, won the IPMAAC Innovation in Assessment Award using Ergometrics FireTEAM™ Testing System. One of our owners, Carla Swander, recently won the prestigious Stephen E. Bemis award for lifetime achievement in testing.

ERGOMETRICS& Applied PersonnelResearch, Inc.

1 Phone: (425) 774-5700 • e-mail: [email protected] • www.ergometrics.org

Service PhilosophyAt Ergometrics, we strive to give our clients the highest level of service. We develop tests and systems with the client in mind. To simplify the testing process, we make our proctor instructions easy to follow and most candidate instructions are built right into the videos. We also offer guaranteed two day scoring and only charge for actual tests used.

Customer Service

At Ergometrics, we go far beyond traditional service to make sure our clients are satisfied. We provide unlimited phone consultation to clients and work closely on details specific to our clients’ needs.

Making Administration Simple

Ergometrics’ simulation tests are easy to administer -- as simple as playing a video or DVD. Answer sheets and all administration instructions are provided. Ergometrics’ tests are designed for the whole range of testing venues, from thousands of candidates in one administration to small, single candidate administrations.

Quick Scoring

Ergometrics provides scoring results within two business days of receipt of answer sheets. Services include: scoring of all answer sheets, transmission of test results, maintenance of a database of all previous testing and consultation regarding scoring and passing points.

Flexible Pricing

Ergometrics offers standard per applicant pricing and annual licenses. Per applicant pricing is a good choice for organizations with low volume or infrequent testing. Organizations that test more frequently or have large numbers of applicants may prefer annual licenses with reduced per applicant fees. This catalog shows pricing options for each product so you can make the best choice for your organization.

2Phone: (425) 774-5700 • e-mail: [email protected] • www.ergometrics.org

Testing PhilosophyErgometrics’ testing philosophy is centered on providing our clients with the most effective and job related selection tools in the industry. We believe that, of all the decisions managers make, hiring decisions have the largest impact on their organizations. Therefore, we take the approach that test design and development should not be limited solely to traditional methods. Our team includes experts in many professional and technical fields collaborating to create tests that predict job performance.

Simulation Testing

Observing how people work in the real environment is the most effective way to assess abilities. With tests that are not a simulation of the job, such as paper and pencil tests, candidate job match becomes less clear. Ergometrics’ simulations are designed to narrow that gap between test performance and job performance. Simulations give you a look at not only abilities, but how individuals use those abilities given real work conditions including time pressures, stressful interactions, interruptions and other factors that make jobs difficult. High quality simulations increase test validity and are an essential component of modern management. Ergometrics is the leader in simulation testing.

Use of Video and Technology

Video is a practical medium for job simulations for many occupations. Written and oral tests describe situations for candidates to imagine. Not only is it impossible and impractical to fully describe a situation, the description itself provides clues about what is important. Video scenarios present exactly the same information to everyone, allow for careful staging of the events and the surrounding environment and require applicants to observe and analyze situations for themselves. Advancing the Science

At Ergometrics, we are dedicated to advancing the science of testing. We are continually researching and improving testing methods.


ValidationAll Ergometrics’ simulation tests are professionally validated. Ergometrics uses both content and criterion validation.

Content validation is demonstrated by job analysis and the relationship between test content and job demands. Simulation design, depicting common stressors and problems encountered on the job, provides the most obvious evidence of content validity. During test development, detailed job analyses are developed and data collected from incumbents to further document the strong link between our simulation tests and the actual job.

Ergometrics’ criterion validation consists of comparing the linkage between test scores and job performance. Direct statistical relationship between higher test scores and higher job performance provides strong evidence for test validity. Ergometrics’ simulations consistently show strong correlations with job performance. Other criteria such as turnover, absenteeism and training scores are used to support criterion validation.

Ergometrics can provide detailed technical validation reports upon request. We encourage organizations to review this information and compare it to other tests.

FairnessErgometrics is extremely knowledgeable and experienced in the development of fair and objective screening procedures. Emphasis on video and other techniques for developing simulations is Ergometrics’ cornerstone in the process of creating fair, job related tests. Following are key aspects in our approach to provide systems with the maximum predictive power and fairness:

• Extensive job analysis• Identifying and measuring the full range of critical skills and behaviors• Development of test materials that require no prior training or experience• Extensive subject matter expert input and review• Detailed item analyses• Professional validation studies

Ergometrics’ video tests consistently have lower adverse impact than written tests. They are not dependent on reading ability or prior experience. Because the scenarios are actual job simulations, video tests are the fairest way to assess applicants from diverse backgrounds. Simulations also provide the best measurement of judgment and human interaction skills, which are often critical to job performance and typically have less adverse impact than dimensions generally tested by traditional format tests.

Dimensional ScoringYears of research in simulation testing have advanced our ability to report dimensional scores for most of our tests. These dimensional scores are analyses of candidate response patterns that are pertinent to the job. Dimensional scores help employers understand candidates better and the type of training, coaching and supervision they will need, if hired.

Example dimensional score graph from FireTEAM™ Promote.



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FireTEAM

“ FireTEAM™ Firefighter Entry Level Test • FireTEAM™ Human Relations Video Test • FireTEAM™ Mechanical Reasoning Test • FireTEAM™ Math Test • FireTEAM™ Reading Test • FireTEAM™ Interview

FireTEAM™ Promote • Supervisory Exams • Custom Exams

FireTEAM™ Assessment Centers

FireTEAM™ Tactical and Command Training & Testing FireTEAM™ Performance Evaluation System FireTEAM™Training

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FireTEAM FrontLine National ECOM

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PACT START Diplomat Other Services

FireTEAM™ Firefighter Entry Level Test

FireTEAM™ is a video-based testing system that assesses critical skills needed to be a firefighter and includes often overlooked content areas of teamwork and human relations as well as mechanical aptitude, reading ability and basic math skills.

FireTEAM™ can help identify critical candidate strengths and weaknesses before candidates are hired or even brought into the interview process, savings tens of thousands of dollars in recruitment, training, turnover, management problems and potential liability.

Benefits include:

• Measuring Cognitive and Teamwork Skills • Identifying Top Candidates in the First Phase of Testing • Easy Administration • Rapid Scoring Services • Dimensional Score Reports • Reduced Cost and Hiring Time • Lower Adverse Impact

FireTEAM™ Human Relations Video Test

• Judgment • Teamwork • Public Relations • Professionalism in Difficult Situations • Chore Initiative • Ability to Live and Work Together • Relations with Management

FireTEAM™ Mechanical Reasoning Test

• Mechanical Reasoning and Aptitude • Understanding Systems • Observation and Analysis

F i r e T EAM™ Te s t i n g Componen t s# ofItems

Length(Minutes)

Human Relations Video Test 76 57Mechanical Reasoning Test 36 43Reading Test 25 15Math Test 31 25

Total 168 2hr. 20min.

FireTEAM™ Math Test

• Addition, Subtraction, Multiplication, Division and Proportions

FireTEAM™ Reading Test

• Firefighter Standard Reading Level

National validation confirms that FireTEAM™ has less adverse impact than traditional written cognitive ability tests, while demonstrating a high level of validity and candidate acceptance.

FireTEAM™ score reports go far beyond standard numerical scores. Dimensional scores provide further information about candidate strengths and weaknesses based on candidate response patterns.

TM “Ergometrics offers critical value to my organization’s selection processes. The tools produced are quality based solutions which assist us in consistently selecting the most qualified candidates. They are job specific and criterion validated. This same quality applies to Ergometrics’ level of customer service and it is a high standard that is practiced by each Ergometrics professional.

Human Resources DirectorMiami Township, Montgomery County - OH

Selection


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Selection

Dimensional scores give added insight into candidate tendencies and may be used to further refine your interview process or customize training efforts.

FireTEAM™ Interview

FireTEAM™ Interview is an entry level interview designed to provide information helpful in understanding how candidates may fit within the station environment. This can be a major problem for some candidates and hard for supervisors to remedy if the candidate is hired. FireTEAM™ Interview is centered around dimensions found in FireTEAM™ Entry Level Test. The dimensional results a department receives from FireTEAM™ can be used as a guide in selecting the most appropriate and informative questions for each candidate. FireTEAM™ Interview provides interviewers with detailed positive and negative behavioral indicators for each dimension, as well as specific questions focused on each dimension. FireTEAM™ Interview consists of over 40 questions.



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FireTEAM™ Promote Supervisory Exams

The future of every department is significantly impacted by the quality of its managers and their ability to lead and manage fire department personnel. FireTEAM™ Promote Supervisory Exams are validated tests designed to specifically measure ability to be an effective supervisor.

FireTEAM™ Promote consists of a video-based employee observation component and a series of written situational judgment questions that directly measure a candidate’s ability to become an effective supervisor and manager. FireTEAM™ Promote Supervisory Exams are available for the following ranks:

• Lieutenant • Captain • Battalion Chief

FireTEAM™ Promote Exam Pricing

There is a minimum price of $500 to use any FireTEAM™ Promote Supervisory Exam. This fee covers testing for 1-10 applicants. For additional candidates beyond the first 10, the cost is $40 per applicant. Candidate preparatory handouts, test booklets, answer sheets and scoring are included.

FireTEAM™ Promote Supervisory Exam Components # ofItems

Length(Minutes)

Video 40 30Written 100 120

Total 140 2hr. 30min.

FireTEAM™ Promote scoring includes both an overall numerical ranking and dimensional scores. Dimensional scores show candidate strengths and weaknesses so candidates can see where they need to improve.

Promotion


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Promotion

FireTEAM™ Promote Book Reference Exams

Ergometrics can supply tests composed of carefully written test items referenced to recognized fire service textbooks. A department may use Ergometrics’ standard exams developed for specific job categories or may obtain a customized test by choosing items from our extensive item bank. We can also create custom test items from other sources, including internal documents such as department SOPs.

Company Officer Standard ExamErgometrics’ standard 100 item Company Officer Book Test features questions from IFSTA Fire and Emergency Services Company Officer, 4th edition. The exam is comprehensive and includes items from Parts A and B, Fire Officer Level I and Level II. For departments not converted to the 4th edition, an exam based on IFSTA Fire Department Company Officer, 3rd edition, also is available. These exams cover the full range of subjects within the texts, including:

• Transition to the Role of Company Officer • Leadership and Supervision • Legal Responsibilities and Liabilities • Effective Communications • Community and Government • Administrative Functions and Responsibilities • Inspection and Investigation • Delivery of Emergency Services

Fire Officer Principles and Practice ExamErgometrics offers a 100 question exam based upon the Jones and Bartlett text Fire Officer Principles and Practices, 2nd Edition. This exam includes items from all 18 chapters. This exam covers the full range of subjects within the texts, including, but not limited to:

• Managing Incidents • Training and Coaching • Performance Evaluation • Safety and Risk Management • Fire Officer Communication • Crew Resource Management • Working with the Community

Driver/Operator Standard ExamErgometrics offers a 100 question Standard Driver/Operator Book Test covering the following:

• Types of Apparatus • Apparatus Inspection and Maintenance • Operating Emergency Vehicles • Positioning Apparatus • Flow Rates and Pressure Calculations • Pump Theory and Operations • Apparatus Testing • Incident Command

The exam includes 80 questions from IFSTA Pumping Apparatus Driver/Operator Handbook, cross referenced to both 1st and 2nd edition, (5 of the 80 are hydraulic calculations), 15 questions from the IFSTA Aerial Apparatus Driver/Operator Handbook, and five questions from IFSTA Fire and Emergency Services Company Officer, 4th Edition, specific to incident command.

Semi-Custom and Custom Exams

Some departments wish to include other references in their testing processes. Ergometrics has a test bank of hundreds of questions from fire department educational resources. A semi-custom exam can be created for your department using a combination of questions from any of the references indicated. In addition, Ergometrics will create custom exams by writing new questions from standard fire service texts or references specific to your department, such as SOPs and regulations.

Standard Exam Pricing

There is a minimum price of $500 to use any FireTEAM™ Promote Standard Exam. This fee covers tests and scoring for 1-10 applicants. For additional candidates, beyond the first 10, the cost is $40 each.



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Assessment Centers

FireTEAM™ Custom Assessment Centers

FireTEAM™ Custom Assessment Centers are tailored to your department’s unique promotional needs. Select from a bank of sophisticated exercises and interview questions or request professionally designed custom materials. Ergometrics has experience in developing assessment centers for the ranks of lieutenant through fire chief. FireTEAM™ Custom Assessment Center elements commonly include:

• Interview Questions • Oral Presentations • Role Plays • Video Scenario Questions • Writing Samples • Tactical Exercises

Ergometrics works closely with your department during your promotional process. You will have a dedicated consultant who will head the project and guide you through decisions such as which exercises to use, how to weight components, how to prepare and debrief candidates, professional ways to economize and other details of professional management of a promotional process. Your process will include:

• Assessment Center Planning, Management and Facilitation • Candidate Overviews/Handouts • Scheduling • Rater Training • Role Player Training • Rating Facilitation • Scoring and Dimensional Feedback • Final Report Documenting the Process

Ergometrics can provide other services, including:

• Candidate Orientation Session • Written Test Administration • Raters • Role Players

FireTEAM™ Assessment Center Product Ergometrics’ FireTEAM™ Assessment Center Product is a way for departments to capitalize on the benefits of an assessment center without the costs of a custom promotional process. With the FireTEAM™ Assessment Center Product departments can choose from individual off-the-shelf exercises or a premade arrangement of three exercises. This product has been developed for departments to coordinate and lead the administration of the assessment center without exercise customization and onsite guidance from Ergometrics. Following the completion of the assessment center, Ergometrics will conduct all scoring and compile individual feedback reports for each candidate.

Following are a sample of the exercises that departments can choose from:

• Interview Questions • Oral Presentations • Role Plays • Video Scenario Questions • Writing Samples • Tactical Exercises

The FireTEAM™ Assessment Center Product will also come with the following:

• Candidate Handouts • Administration Guide • Rater Packets • Scoring Sheets • Individual Candidate Feedback Reports

FireTEAM™ Assessment Center Product Pricing

Each promotional setting is unique. Ergometrics provides the most sophisticated materials available at prices comparable to standard methods of assessment that have been in use for decades. Contact us to discuss your needs and get a firm price based on the services you choose. Our goal is to provide you with the best possible product for a competitive price.


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TAC Training & Testing

Tactical and Command Training (TACTraining)

A working structure fire can present a significant challenge to any fire department. However, most fire departments recognize that their members will never get enough fire calls to stay truly proficient at fireground command and tactics.

Designed by experienced fireground commanders and delivered by one of Ergometrics’ professional instructors, the TACT program will provide as much realism as possible, while remaining focused on your community and department needs. Following training, students will have increased confidence, skill and efficiency, leading to an improvement of fireground operations.

This training is designed to meet the needs of personnel responsible for managing the operations of one or more companies during structural firefighting operations. The content of the training includes:

• Fireground Communications • Strategy and Tactics • Developing a Proper Span of Control at Escalating Alarms

Participants will receive comprehensive instruction, as well as extensive practice utilizing digital simulation.

Tactical and Command Testing (TACTesting)

Many departments include a tactical testing component in their promotional process in order to assess the fireground command and tactical skills of candidates. Ergometrics offers a tactical assessment exam that utilizes realistic digital simulation to challenge candidates at whatever level your department requires, from basic to more complex scenarios. In the process, the dispatch and response of units unique to your department is choreographed to represent your standard operating procedures. Your radios and communications channels can be used to add more realism to the test. Candidates are evaluated on what matters most, their strategic and tactical development at a simulated fire event.

Contact Ergometrics to discuss your tactical training and testing needs. We take the need for professional, competent emergency response as seriously as you do, and can provide customized tactical training and testing at a reasonable cost.

Tactical Pricing

Pricing for tactical training and testing is based on degree of customization. Each situation is unique, so please call for a price quote.



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FireTEAM™ Performance Evaluation System

The FireTEAM™ Performance Evaluation System ties directly into important job dimensions assessed in the FireTEAM™ entry level and promotional exams. Performance evaluations are available for most ranks.

What makes the FireTEAM™ Performance Evaluation System unique are the detailed behavioral indicators developed for each dimension that tell employees what is expected of them, guide raters through the evaluation process and help raters make their overall rating for each dimension. The behavioral indicators also allow raters to give detailed feedback to employees on the impressions they are making in the organization and how they can improve. Both excellent and unacceptable behaviors are included in the behavioral indicators. To learn more about the FireTEAM™ Performance Evaluation System a performance evaluation product book can be provided upon request. Following are just a few examples of the many performance dimensions that are included in our standard performance evaluations:

• Tactical Problem Solving, Adapting and Improvising • Behavior in Difficult Situations • Teamwork • Drill Performance • Persistence in Learning • Relations with Supervisors and Management • Living Congenially in a Station Environment

Customization and Implementation Services

The FireTEAM™ Performance Evaluation System is ready for immediate implementation in most departments. However, Ergometrics is also ready to assist any department preferring to review and customize any of the performance evaluation forms. We offer implementation advice, assistance with customization and training for supervisors. Please contact us to discuss your specific needs.

FireTEAM™ Performance Evaluation Pricing

Pricing for the FireTEAM™ Performance Evaluation System is based on the degree of customization. Each situation is unique, so please call for a price quote.

FireTEAM™ Performance ReviewPast behavior is the best predictor of future performance. To capture this important information, Ergometrics has developed two performance evaluation components that consist of detailed comparisons of candidate performance in the department to date which can be used as part of your promotional process. Facilitated Evaluation - A group of department supervisors are brought together to compare candidates on a set of standardized dimensions. Our consultants facilitate the entire rating process, assuring accuracy, fairness and professionalism.

Select Group Evaluation - A group of department supervisors, who are familiar with the performance of each candidate, complete evaluations separately and confidentially regarding candidate performance to date. Ergometrics then compiles all performance evaluation scores and provides a score list to the department.


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Training

FireTEAM™ TrainingFireTEAM™ Training is a unique training component that addresses common problem areas that arise in a fire station, with a primary focus on teamwork. The Living and Working Together training program provides standards and expectations for station behavior. Videos, discussions and exercises help both experienced and new firefighters become as competent in team relations as they are in fire fighting methods and procedures. FireTEAM™ Training addresses the following areas:

• Chore Initiative and Making Your Own Reputation • Doing Your Part to Strengthen the Team • Living Together and Being Considerate • Addressing Problems With Each Other • Station Banter: Making Friends Not Enemies

FireTEAM™ Training Pricing

FireTEAM™ Training is $1,000, plus the cost of any additional materials ordered.

FireTEAM™ Training Components Included in$1,000 Purchase Price

AdditionalMaterials

Training Video 1 $75 eachInstructor’s Guide 1 $40 eachFirefighter Booklets 5 $3 eachHandout & Quiz Copy Masters 1 No Charge

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