Regal Wholesale boosts customersatisfaction – thanks to Sanderson

responded positively. As aresult, Regal Wholesale isexpecting more customers toorder online, increasing theirsales further.

Chris Hughes, ManagingDirector of RegalWholesale, comments:“I think the Sandersonwebsite ordering systemlooks great and works verywell, and most importantlyour customers agree. It’s abig success! Customers have

said the website is easy to use anddisplays products in a clearer way.Having a user-friendly website isessential for helping us to retaincustomers and grow sales.”

About Regal WholesaleEstablished for over 25 years, RegalWholesale is a leading discountwholesaler of household, toiletries,grocery and paper products. Thecompany supplies the retail andwholesale trade. Regal Wholesale hasalso been serving customers outsideof the UK for over 20 years in over 35countries worldwide.

features include an advanced productsearch facility with category andbrand filtering, updated order screensdisplaying individual product imagesand next available delivery dates anda real-time shopping basket. Theseenhancements further streamline thecustomer ordering process, savingvaluable time. Furthermore, animproved ‘Favourites’ page storesfrequently ordered items forcustomers to include at the click of abutton.

Following the implementation, anamazing 89% of customers have

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Based in The Wirral, multiaward-winning RegalWholesale is a leadingwholesaler and distributor oftoiletries and householdgoods, supplying majordiscount stores, conveniencestores and supermarkets,locally and nationally. Thecompany is a long-standingSanderson customer and userof its wholesale solution,Swords, and continues togain substantial benefitsfrom the solution across itsbusiness.

The very latest web ordering systemhas been implemented at RegalWholesale, enabling the company tostrengthen customer service byoffering a faster, streamlinedordering process with more choiceand control over delivery schedulesand order tracking.

The recently launched web orderingsystem enables Regal Wholesale’s

customers to place orders at theirconvenience, 24 hours a

day. New

Success with IT

Page 3Save time,streamlineoperations &improve cashflow with latest solutions

Page 4Sandersoncustomerssmash previousrecords atToday’sGroupAwards

Page 2ExpressFoodservicemakes cost-effective purchasingdecisions withSwords

CASH & CARRY ANDWHOLESALE NEWS

Issue 13

The latest solutions include VoiceOrder Picking – which reduces costlypicking errors; Mobile CRM – boostingstaff productivity with remote accessto Swords away from the office; andWeb trading – helping wholesalers toboost sales with an additional channel.

More wholesalers are choosingSwords

Foodservice wholesaler Turner-PriceLtd has enhanced its warehouseoperations with the latest Sanderson

RF solution. RF technology recordsstock at goods-in with 100% accuracyby matching deliveries againstpurchase orders, minimisingdisruption and lost sales, andmaximising customer satisfactionwith up-to-date stock information.

Free Trade Beers & Minerals Ltd haschosen the Sanderson wholesalesolution to support business growth.The company selected Swords toimprove stock management andintegrate their financial accounts.

Success with IT

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Sanderson is a publicly owned UK provider of software solutions to the

delivered wholesale and cash & carry industries. Its wholesale IT solution

integrates all business operations, reduces administrative costs, improves

customer service and strengthens operations for future growth.

Incorporating over 20 years ofindustry experience, the Sandersonwholesale distribution system,Swords, is a single integrated system,and is used by more than 150wholesale and cash & carrybusinesses across the UK to manageoperations and reduce costlyefficiencies. Swords providesessential management information tosupport business decisions, improve

efficiencies, save time andenhance customer service

levels.

Based inDerry/Londonderry, fastgrowing frozen foodwholesaler ExpressFoodservice operates abusy cash & carryoperation and offers adelivered servicethroughout Northern Ireland,supplying an extensive productrange. Express Foodservice selectedthe Sanderson wholesale IT solution,Swords, as the best integratedwholesale distribution system for itsrequirements. The solution is helpingthe company to increase sales andimprove efficiencies by streamliningprocesses, such as sales orderprocessing.

The Swords system integrates allareas of the company, providingimproved visibility of informationacross the business. The telesalesteam is benefiting from instant accessto real-time stock and pricinginformation and current promotions,

providing opportunities to up-sell andcross-sell. Furthermore, accuratestock information is helping ExpressFoodservice to make cost-effectivepurchasing decisions, maximising itsuse of available warehouse space.

Additionally the company hasselected Business Intelligence whichoffers powerful reporting toolsallowing Express Foodservice toaccurately measure businessperformance at any time, ensuring animmediate quick response to anypotential issues. The company hasalso implemented Swords RadioFrequency scanners (RF) at goods-in,which instantly matches deliveriesagainst purchase orders and

Express Foodservice achieves swift successwith Sanderson wholesale solution

highlights discrepancies –eliminating costly errorsand ensuring 100% stockaccuracy.

Gerard Lafferty,Managing Director ofExpress Foodservice,

comments:“We have seen real business benefitsfollowing our implementation of theSanderson system. The Swordssystem has streamlined ourprocesses, and with improvedvisibility of stock information we haveboosted our customer service levels.”

About Express FoodserviceExpress Foodservice (NI) was createdwhen Gerard Lafferty purchased asuccessful wholesale business (BapExpress) in Derry/Londonderry in2012. Express Foodservice hasrecently partnered with LandmarkWholesale as a sole distributor ofLandmark products in NorthernIreland.

London based Temple Wines is anestablished cash & carry supplyingspecialist wines, beers and spirits.The company has recentlyexperienced significant growth andrequired a single integrated ITsolution to boost businessefficiencies. The Sanderson wholesaleIT system, Swords, stood out in themarketplace as the best choice forTemple Wines.

The solution integrates all areas ofthe company’s supply chain,providing visibility of informationacross the business and monitors theperformance of key operational areas.Instantly available stock informationenables Temple Wines to makeeffective replenishment decisions,protecting essential cash flow. The

system further benefits the companyby replacing time consuming manualprocesses with an automated system.With fast sales order processing andreal-time stock information, TempleWines delivers a high quality serviceto its valuable customers. Sanderson is a preferred supplier tothe Today’s Group, of which TempleWines is a member, so it also benefits

from group buying power andimproved industry links.

Vimal Kataria, Operations Managerof Temple Wines, comments:“We were confident we made the rightchoice with Sanderson. We learned ofthe efficiencies other membersgained with Sanderson whichreinforced our decision further. TheSanderson solution is central to ouroperations and we’re already seeingthe benefits with better stockvisibility and real-time businessinformation.”

About Temple WinesEstablished in 1977, Temple Winesgrew from a single off-licence to abusy cash & carry, serving Londonand surrounding areas.

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Temple Wines flourishes withSanderson wholesale solution

Purchase Invoice QueryingThis latest solution saves you time by automating the invoice querying process, removing manualpaperwork. You can quickly match invoices to Goods Received Notes (GRNs), identify and processqueries, increasing your operational efficiency.The solution:

• Reduces costs by identifying stock and price queries, ensuring you are notified in advance ofprice discrepancies

• Improves accuracy with EDI invoice matching to GRNs

• Increases operational efficiency with instant redirection of queries back to your buyer, andgeneration of supplier claim letters

Supplier ClaimsThis new solution manages claims and streamlines the processes for claimingsupplier rebates and allowances. The solution:

• Improves cash flow as claims and rebates are completed quickly and efficiently

• Saves time by streamlining administrative processes

• Increases productivity by automating processes and removing manualpaperwork, increasing the number of queries/claims processed per day

“The recording and monitoring of supplier claims has become so simple and easy since we implemented Supplier Claims. Wecan instantly see what retrospective payments are still waiting to be claimed, with their value, which makes it so much easierto account for outstanding claims.”Grace Brown, Director, Dee Bee.

Save time & improve cash flow with latest solutions

Publishing Director: Martin Lovell

Published by WinlovePublications Ltd on behalf of:

SandersonSanderson House, Manor Road,Coventry, CV1 2GF

Tel: 0333 123 1400Fax: 0333 123 1401

Email: info@sanderson.comwww.sanderson.com/swords

J.W. Filshill and Imperial Cash &Carry was Highly Commended.

The award-winning Sandersoncustomers use the Swords IT systemto manage their business operations,from telesales and purchasing towarehouse management and stockcontrol, with fully integrated

The Awards acknowledge thecontribution and overall performanceof the Today’s Group WholesaleMembers. Sanderson customers weretriumphant in a range of awardswhich recognise exceptionalcommitment and hard workundertaken by all the winners.

Regal Wholesale celebrates with twoawards as Winner for Best SupportingWholesaler and Winner of BestMember Award. HT & Co (Drinks)Ltd won the award for Best ITInitiative of the Year, closely followedby Dee Bee Cash & Carry whichdeservedly received the HighlyCommended award. Savage &Whitten won the Best RetailDevelopment Award and ThamesCash & Carry was prized with aHighly Commended award in thesame category. The Best CorporateSocial Responsibility Award went to

More Sanderson customers WIN atToday’s Group AwardsSanderson customers have smashed previous records by winning an outstanding

EIGHT awards for business excellence at the Today’s Group Awards Dinner 2013.

financials. Swords is a modularsystem so customers can extendfunctionality as their businessrequires.

HT & Co (Drinks) Ltd comments:“The Swords software solutionprovides the best platform in terms offunctionality and support for ourlong-term growth. Swords BusinessIntelligence is most useful for us – we can review company performanceat any time and utilise managementreports for effective decision making.”

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“Staff used tohave to gothrough thewarehouse to

check and manually record whichspecific items of stock had been sold.With Swords we have accurate stockvisibility, enabling us to buy moreefficiently.”Dinesh Mody, Director, GhandiOriental Foods

“A hugebenefitfor us isthat, as

a member of Stonehouse and Horecawho are also using Swords, linkinginto its group system is now a simpleprocess. Swords will grow with ourbusiness.”Michael McBride, Director, JohnMcBride Ltd

Members of wholesale buying groups generate efficiencies

with the Sanderson Wholesale solution, Swords:

Success with IT

“Our entire operation is built on a highlyresponsive service which is impossible toprovide without the right information. Thereports from Swords are critical.”

Darren Labbett, Managing Director, Woods Foodservice

Regal Wholesale managing directorChris Hughes and chairman Bill Hughes,with John Schofield and Rodney Hunt of

Today’s Group.

HT & Co (Drinks) managing directorPrakash Thakrar and head of buyingDharmesh Trivedi, with John Schofield

and Rodney Hunt of Today’s Group.