Case ThyssenKrupp Elevators

Digitizing The Service Business

Dr. Damon J. Knight, Head of Microsoft Practice, CGI

CGI and Microsoft Partners on Internet of Things

• CGI has partnered with Microsoft to bring the

Azure Services for IoT to market. We were the

first Global SI in the world to have

implemented a real enterprise client solution

using the service for transport and

manufacturing companies on the Azure stack.

• CGI has embedded Azure Components

including the Service Bus into CGI IoT Platform

which provides for the rapid development and

deployment of services to enable enterprise

customers to benefit from the new business

insights and services that Internet of Things

can deliver to organisations

What I did last Summer…

• Accepted Project from Satya Nadella

• Created the worlds first Business Driven Solution on the Azure

Services for IoT (ISS)

• Successfully deployed a Proof of Concept

• Won ISS Partner of the Year Award at WPC

• TKE are now in Phase 1 deployment 1/12/14

What he said...

“We wanted to go beyond the industry standard of preventative

maintenance to offer predictive and even pre-emptive maintenance,

thereby guaranteeing a higher uptime percentage on our elevators.”

Andreas Schierenbeck, CEO

ThyssenKrupp Elevator AG

TKE -What, Why, Who, How, Where, When?

• 1.2 Million Elevators worldwide

• Proactive, Predictive and Pre-emptive

• Remote Monitoring, Quicker Resolution times

• Engineer has more options, accessibility

• CGI built a cloud monitoring system

• Used Azure Intelligent System Service, ML, HD Insight

• Built upon a Industrial Framework called IEF

THYSSENKRUPP VIDEO

ThyssenKrupp Demo

TKE Management Portal

Complex maybe, but very profitable…

Device > Monitor > Agent > Gateway > Azure IoT (ISS)

Service Bus > Stream Processor > Event Hub

Alert > APIs Sets > Portals > UI/UX > Visualisation

Data Lake >Active Directory > Streaming Analytics

Hadoop > SQL Clustered > Egress Points

Interfaces to SAP, Oracle, JD Edwards, PeopleSoft

Reason over Data, Overlap Business Insight > = Profit!

Vehicle Tracking Device

Cameras Power Meter Load Meter Smoke Fire Alarms Humidity Sensor Flow Meter Occupancy SensorTemperature

SensorINTELLIGENT DEVICES

Aggregation | Local AnalysisMulti-Wireless Protocol

Machine Controller

Vehicle Tracking

Smart Grid

General Equipment Retail Kiosk Fire Detection HealthcareSmart Building

AutomationDigital Advertising

Smart Home Automation

Automotive Retail Industrial Healthcare Security & Surveillance Energy Smart Home Smart Cities

Monitoring

Data collection and alerts

Asset tracking & Geo-fencing

Preventive maintenance

Usage based billing

Remote Access

Securely log into remote devices and products to diagnose issues

Remote servicing -diagnose, and repair problems

Content Distribution

Automate software deployment to assets

Distribute files to devices.Content includes asset-specific files, doc, ads

Azure Services for Internet of Things (ISS)

Configuration Management

Store and access asset configurations

Compliance Management

Telematics

M2M Gateway

NETWORK

Microsoft’s view of the Internet of things

APIs

CGI Intelligent Enterprise Framework (IEF) Portals

Service Enablement LayerTableStore

Stream Processor

Device Connection Management

ISS Front Door

Analytics and Data Warehouse Tools

Serv

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Man

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Application Services

Secu

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Managed Service Offer from CGI:- Intelligent Enterprise Framework

Microsoft Azure IOT (ISS) and CSP Components

Fixed, GSM, CDMA, WiFi, Sat etc

Device & Connectivity Layer – Telco

Status and Reporting SIM Provisioning

Bearer Management

Connectivity Management

OTA/OMA

Agent/Gateway

GSM/CDMA handled by CSP

Azure IoT

CGIUI and Visualisations

End Node

Agent/Gateway

End Node

Internet

Billing

Device and connectivity management

DynamicsCRM/ERP

Big Data

DevicesMobility

Visualisation

CGI Intelligent Enterprise Framework

Sharepoint

SQL SQL reporting

serverHDInsight

AzureMLData

warehouse Blobstore

Social Listening

AX ERP

Dynamics for Retail

CRM

Office 365

Dat

a fe

ed

inte

grat

ion

Portals

ISS

IoT Services CGI’s Intelligent Enterprise Framework

Phone Apps

DynamicsCRM/ERP

Big Data

DevicesMobility

Visualisations

CGI Intelligent Enterprise Framework

Qlikview

SQL SQLSRSS

HDInsight

PythonMLData

warehouse Blobstore

Social Listening

SAP ERP

Dynamics for Retail

CRM

Office 365

Dat

a Fe

ed

Inte

grat

ion

Portals

Azure Services for IoT

Illustrative Hybrid - Applications

We have beendesigning ourIntelligent EnterpriseFramework model tointegrate with manyexisting solutions,whether you have aSAP, Oracle orMicrosoft stack in yourbusiness today!

Phone Apps

Delivered on Hybrid Cloud

DynamicsCRM/ERP

Big Data

DevicesMobility

Visualisation

CGI Intelligent Enterprise Framework

SharePoint

SQL SQL reporting

serverHDInsight

AzureMLData Lake

Blobstore

Social Listening

AX ERP

Dynamics for Retail

CRM

Office 365

Dat

a fe

ed

inte

grat

ion

Portals

ISS

We can deliver ourFramework with amixture of On-Premise,Private and PublicCloud solutions,including SecureNetwork Extension.And also integrate DataFeeds from anyhistorical data sourceyou define.

Cloud Provider XAZURE AMAZON

How to tame the Data Swamp ‘Monster’!

Data Swamp

RT

(device)

Near RT

CEP

Daily analytics

Monthly/

quarterly

Manual

Tune CEP rules

MaintenanceDue Report

Tune model forDaily analytics

BusinessReports

MachineLearningAccuracy

Alarms and Alerts

Alarms

What YOU need to do next Summer!

• Start with what you already have, your current assets maybe hidden?

• IoT is not really about control/real time. It’s termed ‘near enough’

• Open standards are needed to progress the future of IoT

• New embedded Windows 10 releases will have local gateway functionality ‘baked in’

• ‘Smart Edge’ is very important, sending dirt to the cloud is pointless

• Data is not free, did I say that DATA IS NOT FREE?

• Event Handling carefully is key to a successful implementation

• Use the building blocks from MS

• Hybrid cloud strategies are good, offer insights

Key Takeaways…

• START Small and then build up slowly, but DO START

• Don’t get sucked in by ‘shiny object syndrome’

• Businesses don’t buy IoT, they buy increased profit margin and in some cases cost reduction, sometimes both

• Legacy is where the money is to be made (Brownfield)

• Home automation and fitness are good for press, not for revenue

• The value is in the insights – selling an outcome!

• Did I say…. You need a business case, use IoT as enabler

• Get a good partner with deep M2M and IoT experience

Question Time ??