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  • Organisational Behaviour

    FOURTH EDITION

    9780077129989_a01.indd i9780077129989_a01.indd i 2/24/11 4:00:51 PM2/24/11 4:00:51 PM

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  • London Boston Burr Ridge, IL Dubuque, IA Madison, WI New York San Francisco St. Louis Bangkok Bogot Caracas Kuala Lumpur Lisbon Madrid Mexico City Milan Montreal New Delhi Santiago Seoul Singapore Sydney Taipei Toronto

    Organisational Behaviour

    Fourth Edition

    Marc BuelensKnud Sinding

    Christian Waldstrm Robert Kreitner and Angelo Kinicki

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  • Organisational Behaviour, Fourth EditionMarc Buelens, Knud Sinding, Christian Waldstrm, Robert Kreitner and Angelo KinickiISBN-13 9780077129989ISBN-10 0077129989

    Published by McGraw-Hill EducationShoppenhangers RoadMaidenheadBerkshireSL6 2QLTelephone: 44 (0) 1628 502 500Fax: 44 (0) 1628 770 224Website: www.mcgraw-hill.co.uk

    British Library Cataloguing in Publication DataA catalogue record for this book is available from the British Library

    Library of Congress Cataloguing in Publication DataThe Library of Congress data for this book has been applied for from the Library of Congress

    Commissioning Editor: Leiah BatchelorDevelopment Editor: Karen HarlowSenior Production Editor: James BishopMarketing Director: Alice Duijser

    Cover design by Adam RenvoizePrinted and bound in Great Britain by Ashford Colour Press

    Published by McGraw-Hill Education (UK) Limited an imprint of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY 10020. Copyright 2011 by McGraw-Hill Education (UK) Limited. All rights reserved. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw-Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning.

    Fictitious names of companies, products, people, characters and/or data that may be used herein (in case studies or in examples) are not intended to represent any real individual, company, product or event.

    ISBN-13 9780077129989ISBN-10 0077129989 2011. Exclusive rights by The McGraw-Hill Companies, Inc. for manufacture and export. This book cannot be re-exported from the country to which it is sold by McGraw-Hill.

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  • Dedication

    For Paul Christian and Martin Andreas, and for Julie and Jonathan our kids

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  • vi

    Cases xi Preface xiii Guided tour xvi Technology to enhance learning and teaching xviii Make the grade! xx Custom Publishing Solutions: Let us help make our content your solution xxi Acknowledgements xxii

    PART 1: THE WORLD OF ORGANISATIONAL BEHAVIOUR 1 1 Foundations of organisational behaviour 3

    PART 2: INDIVIDUAL PROCESSES 45 2 Personality dynamics 47 3 Values, attitudes and emotions 102 4 Perception and communication 142 5 Content motivation theories 204 6 Process motivation theories 240

    PART 3: GROUP AND SOCIAL PROCESSES 291 7 Group dynamics 293 8 Teams and teamwork 325 9 Organisational climate: con ict, diversity and stress 370

    PART 4: ORGANISATIONAL PROCESSES 42910 Organisation structure and types 43111 Organisational design: structure, technology and effectiveness 46612 Organisational and international culture 50313 Decision-making 54514 Power, politics and con ict 58015 Leadership 61116 Change, learning and knowledge management 64617 Corporate social responsibility and ethics 694

    Glossary of key terms 722 Index 735

    Brief Table of Contents

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  • vii

    Cases xi Preface xiii Guided tour xvi Technology to enhance learning

    and teaching xviii Make the grade! xx Custom Publishing Solutions: Let us

    help make our content your solution xxi Acknowledgements xxii

    PART 1: THE WORLD OF ORGANISATIONAL BEHAVIOUR 1

    1 Foundations of organisational behaviour 3Opening Case Study: Christmas snow in the Channel Tunnel 41.1 The history of OB 51.2 A rational-system view of

    organisations 101.3 The human relations movement 171.4 Alternative views on

    organisation studies 211.5 Organisational metaphors and

    modern organisation theory 231.6 Learning about OB from theory,

    evidence and practice 291.7 Research methods in

    organisational behaviour 341.8 Reading a scienti c journal article 36Learning outcomes: Summary of key terms 37Review questions 39Personal awareness and growth exercise 39Group exercise 40

    PART 2: INDIVIDUAL PROCESSES 45

    2 Personality dynamics 47Opening Case Study: Gordon and Tony introvert and extrovert 472.1 Self-concept: the I and me in OB 502.2 Self-esteem: a controversial topic 512.3 Self-ef cacy 532.4 Self-monitoring 562.5 Locus of control: self or

    environment? 59

    2.6 Personality factors 612.7 Personality types 642.8 Psychological tests in the

    workplace 692.9 Abilities and styles 712.10 Cognitive styles 752.11 Learning styles 80Learning outcomes: Summary of key terms 86Review questions 89Personal awareness and growth exercise 89Group exercise 91

    3 Values, attitudes and emotions 102Opening Case Study: Why insensitivity is a vital managerial trait 1023.1 Values 1033.2 Attitudes and behaviour 1103.3 Job satisfaction 1163.4 Flow in the workplace 127Learning outcomes: Summary of key terms 129Review questions 131Personal awareness and growth exercise 132Group exercise 133

    4 Perception and communication 142Opening Case Study: Paradise Hotel, Hells Kitchen or Big Brother or just another day at the of ce? 1434.1 Factors in uencing perception 1454.2 Features of perceived people,

    objects and events 1464.3 A social information-processing

    model of perception 1504.4 Attributions 1564.5 Self-ful lling prophecy 1634.6 Communication: the input to

    perception 1664.7 Interpersonal communication 1714.8 Organisational communication

    patterns 1794.9 Strategic and asymmetric

    information 1844.10 Dynamics of modern

    communication 186

    Detailed Table of Contents

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  • viii DETAILED TABLE OF CONTENTS

    Learning outcomes: Summary of key terms 192Review questions 195Personal awareness and growth exercise 195Group exercise 197

    5 Content motivation theories 204Opening Case Study: Socit Gnrale and the motivation of Jerome Kerviel 2055.1 What does motivation involve? 2065.2 Need theories of motivation 2105.3 Integration of need theories 2255.4 Job characteristics and the

    design of work 226Learning outcomes: Summary of key terms 232Review questions 233Personal awareness and growth exercise 234Group exercise 235

    6 Process motivation theories 240Opening Case Study: Bonuses for bankers 2416.1 Expectancy theory of motivation 2426.2 Equity theory of motivation 2486.3 Motivation through goal setting 2546.4 Understanding feedback 2616.5 Organisational reward systems 2696.6 Putting motivational theories

    to work 276Learning outcomes: Summary of key terms 277Review questions 279Personal awareness and growth exercise 280Group exercise 282

    PART 3: GROUP AND SOCIAL PROCESSES 291

    7 Group dynamics 293Opening Case Study: A retrospective of the Challenger Space Shuttle disaster: was it groupthink? 2937.1 Groups 2967.2 Social networks 2997.3 Tuckmans group development

    and formation process 3007.4 Roles 3047.5 Norms 3067.6 Group size and composition 3097.7 Homogeneous or

    heterogeneous groups? 3107.8 Threats to group effectiveness 311Learning outcomes: Summary of key terms 315

    Review questions 316Personal awareness and growth exercise 317Group exercise 318

    8 Teams and teamwork 325Opening Case Study: Miracle on the Hudson 3258.1 Work teams: types, effectiveness

    and stumbling blocks 3278.2 Individual ability and group

    effectiveness 3278.3 Practical implications 3288.4 Different roles in teams:

    Belbins theory 3298.5 A general typology of work teams 3318.6 Work-team effectiveness:

    an ecological model 3338.7 Effective teamwork through

    co-operation, trust and cohesiveness 338

    8.8 Teams in action: quality circles, virtual teams and self-managed teams 343

    8.9 Self-managed teams 3488.10 Team building 354Learning outcomes: Summary of key terms 357Review questions 358Personal awareness and growth exercise 358Group exercise 360

    9 Organisational climate: con ict, diversity and stress 370Opening Case Study: Real partners simply do not get sick 3719.1 Organisational climate 3729.2 Organisational con ict 3749.3 Stereotypes and diversity 3889.4 Stress and burnout 397Learning outcomes: Summary of key terms 412Review questions 414Personal awareness and growth exercise 415Personal awareness and growth exercise 416Group exercise 418Group exercise 420

    PART 4: ORGANISATIONAL PROCESSES 429

    10 Organisation structure and types 431Opening Case Study: Siemens scandal and restructuring 43210.1 Organisation de ned,

    described and depicted 433

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  • DETAILED TABLE OF CONTENTS ix

    10.2 Elements of organisation structure 435

    10.3 Organisational forms 44010.4 Organisation types 445Learning outcomes: Summary of key terms