8/3/2019 Case Study: World’s Largest Fast Food Chain

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World’s biggest fast-food retailer 

THE CHALLENGE

CASE STUDY

SOLUTIONS DELIVERED

 

The customer is the world’s biggest fast-food

retailer with more than 33,000 restaurants

serving more than 64 million people in 119

countries each day. More than 80 percent of its

restaurants worldwide are owned and operated

by independent local men and women.

In 1974 the retailer opened its rst location in

the UK - in southeast London. Today, there are

almost 1,200 restaurants in the UK in a variety of 

locations such as traditional high streets;

shopping centres; retail parks; roadside

locations; leisure centres; railway and airport

terminals and motorway service areas.

ISG technology provided a full end-to-end service

for the successful implementation of this project

including logistics, on-site services and remote

reporting.

ISG technology took shipments of all IT hardware

for the project to a centralised location, where a

Hot Stage process was initiated, whereby all IT

hardware was built, congured and veried

before being shipped out to regional branches, to

then be taken to designated sites by ISG

technology’s engineering teams.

ISG technology’s engineers installed structured

cabling and outlets for the new equipment, wall

brackets for the equipment to be mounted on,

congured IT equipment on site, upgraded

existing equipment and thoroughly tested and

demonstrated working units to the designated

restaurant sta member before gaining their

sign-o on the install.

By utilising their Project Support Services team

in Bulgaria, ISG technology’s engineers were able

to report in real-time on the progress of each

install as well as uploading photographs from

the completed job site to the dedicated

SharePoint site, which the customer was able to

access in real-time.

As part of their ongoing commitment to

education, the retailer wanted to provide each of 

their restaurants throughout the UK with a

second computer or laptop to be used by the

restaurant sta for training purposes. The

installations were due to take place in a

ve-month window from May 2011 to October

2011, and needed to be completed before

customer’s Annual General Meeting at the

beginning of October 2011.

Alongside the installation of the new equipment,

this fast-food chain also required the existing

computer in each location to be health checked

and re-imaged to the newly installed machine

standard.

As they has a variety of restaurant formats, a

number of sites were visited out of hours in order

to minimise impact to both the restaurant

sta and customers.

ISG technology’s team was responsible for the

creation of the schedule of install works, which

had to be done whilst overcoming certain

restrictions, such as choosing a laptop or All in

One computer, in hours or out of hours, unknown

restaurant format or cable routes over multiple

oors.

ISG technology’s team was also required to

provide photographic evidence and real-timereporting on the status of the installations.