Case Study: The Learning Hub - University of Adelaide · Case Study: The Learning Hub Transforming...

Life Impact | The University of Adelaide

Case Study: The Learning Hub Transforming Student Experience through co-creation

Prof. Pascale Quester, Kendra Backstrom, Raff Piccolo


HUGHES PLAZA

Hughes Plaza then...

Centre of Campus


Co-creation, why now?


Transforming the Student Experience

Life Impact | The University of Adelaide Co-Creation and Innovation in Learning Space Design

Where we were...


Student perspective


LHECG Membership: V-P, Services & Resources (Chair) Director, Infrastructure, Property & Tech. Exec Dean, Professions DVCA Representative Pro V-C (Learning & Quality) General Manager Student Services Program Director

Role: •Resolve issues which cannot be resolved below •Make decision on critical issues •Recommend and provide advice to MPSC on budget and programme issues •Maintain strategic direction

CONSTRUCTION PCG

LHPMT Membership: Program Director (Chair) Business Development (HR) Technology Design & Delivery Campus Services Retail & Commercial MPM Communications & Engagement

PCG Role: •Delivery of project to budget, time and scope

CAMPUS SERVICES AND OPERATIONS

Dale Washington

TECHNOLOGY Anne Primus

TRANSFORMING STUDENT EXPERIENCE COMMITTEE

PCG Membership: Director, Infrastructure, Property & Tech. (Chair) Program Director Construction Manager Cost Manager MPM Design and Delivery TSE Chair General Manager, Student Services & Admin

RETAIL AND COMMERCIAL Stephen Payn

•IT/AV equipment •Systems Solutions •Infrastructure •Service Delivery

•Event bookings •Service Provider Contracts (existing and new) •Parks and Grounds •Maintenance •Security Service Delivery

•Tendering/ •Procurement •Lease negotiation •Commercial Contracts/Leases •Commercial viability of retail •North Terrace Retail Strategy

LEARNING HUB PROJECT MANAGEMENT TEAM

TSE Membership: Exec Dean Professions (Chair) Program Director Pro V-C(Learning & Quality) Associate Director, IT Architecture Academic Staff Rep. Professional Staff Rep PG Student Rep UG Student Reps x 2

TSEC Role: •Ensure student voice (App.Cons. Plan) •Promote Transforming Student Experience •Recommend types of services to be provided •Recommend Business Deliverables to ECG

LEARNING HUB EXECUTIVE CONTROL GROUP

Role: •Provide recommendations and advice through Vice President, Services and Resources to the Vice Chancellor & President , the University Council, and other University Committees as appropriate •Receive, review and provide feedback on reports and deliverables from Project Management Team members •Receive, review and comment on Project/Scope, Plans, Timetable and Budgets •Receive, review and provide feedback on Reports from the University/s Project Directorate •The Vice President, Services and Resources has the authority to make decisions should a key milestone require an urgent decision

DESIGN AND DELIVERY Simon Fenwick

•Design •Delivery •Relocations •Contracts •Governance •Property •Reporting •OH&S •Risk

MAJOR PROJECTS STEERING COMMITTEE

PROGRAM DIRECTOR Kendra Backstrom

BUSINESS DEVELOPMENT Lynette Swift

• Learning experience development • Service experience development •Community development •Hub One Team Process monitoring • Operational Strategy •Link with Portal and Service Delivery

COMMUNICATIONS AND ENGAGEMENT

Slavka Kovacevic

•Student Reference Group •Learning & Teaching Reference Group •Library Reference Group •Services for Students Reference Group •International Student Reference Group

Organisational Structure


Student Reference Group


Student Intern... Facebook...Blog...Twitter...Website


The “What?” Consultation Wall


Co-creation as a change mechanism


Where are we now...

Positive 83%

Neutral 5%

Negative 11%

Unsure 1%

What do you think about the Hub NOW?

Positive 64%

Neutral 12%

Negative 20%

Unsure 4%

What did you think about the Hub as a student space BEFORE it opened?


Where are we now...


Some Statistics……

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All levels - Space Occupancy Weekdays/Month by time (Afternoon)

Week Days only from first day of month

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All levels - Space Occupancy Weekdays/Month by time (Midnight)


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All levels - Space Occupancy Weekdays/Month by time (4 am)


Case Study: The Learning Hub - University of Adelaide · Case Study: The Learning Hub Transforming...

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