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Hotelogix helped eliminate manual processes and streamlined the

operations

Regency Grand Suites is situated in Manila, Philippines and it serves as a home

right at the heart of Manila’s vibrant lifestyle capital. The hotel offers

satisfyingly designed and affordable rooms, well-appointed amenities,

accessibility to leisure spots and transport hubs; all tailored to heighten

comfort and convenience.

The Challenges:

Regency Grand Suites, being a new hotel faced multiple problems in handling

their operations. In spite of using various freeware software, they had to

deploy extra human resources that resulted in high risk of errors. The hotel

had a different platform for housekeeping management, had to manage the

OTAs separately and had a lot of manual processes daily that were time

consuming and getting difficult for the staff to handle. The hotel staff couldn’t

spend enough time with their guests due to this and they were going through a

rough phase as they could not handle their operations well.

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The Selection Process:

The owner, Amin Jamal, was clear about what he was looking for in a

new PMS- a user-friendly interface to streamline their operations, one

platform to manage OTAs, housekeeping etc., cutting down dependencies on

people and freeing the staff of manual processes.

After taking a trial, they found Hotelogix to be the best fit.

“We had been using a Freeware legacy PMS before deciding on Hotelogix. We

wanted to move on to a cloud based, simple and agile solution with round the

clock support system to get easy access to our business data anytime, from

anywhere, and save on our IT infrastructure costs. We wanted a PMS with real-

time unified distribution system integrated with SiteMinder channel manager

and powerful interface of GDS [which covers services from Galileo, Worldspan,

Sabre and Amadeus]. In this context we found only Hotelogix to be perfect. We

started screening them with a very long list of options available on cloud based

systems in the market and found Hotelogix PMS with Unified Distribution

bundle to be just the best and most optimal solution that we were looking for –

and they offered us a very great price as well! Also Hotelogix PMS has a great

good will in Philippines which drove me mostly to go with them.”

Mr. Amin Jamal, Owner, Regency Grand Suites

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Why Hotelogix?

Hotelogix has a good presence in the Philippines market and the local

implementation partner, Enable Hospitality Inc., which had previously

introduced hotels like Hotel Centro and Azalea Residences to Hotelogix, are

successful examples of properties that have been using Hotelogix’s PMS

services and have greatly benefited from them.

(Read: Hotelogix: The preferred PMS for Enable Hospitality Inc.)

Regency Suites witnessed the presence of Hotelogix in the Philippines market

and the local implementation partner also recommended Hotelogix’s services

to the hotel.

Regency Suites considered multiple PMS service providers before finalizing on

Hotelogix because of its simplicity of use and list of features offered.

The owner felt that Hotelogix’s cloud based solutions increased the sales turn

over to his hotel business, successfully reduced dependencies on manual work

and saved him a fortune on the IT infrastructure. He is now confident that

Hotelogix will give their business a quick ROI and boost their occupancy levels.

He is also impressed with Hotelogix’s PMS that allows him to work from

anywhere and access housekeeping, OTAs, booking engine, POS terminals etc.;

all at the same time and on one platform.

Main Benefits of Hotelogix:

The hotel also experienced benefits like:

Channel Manager helped the hotel in managing online room inventory and

increase in online bookings.

Payment Gateway gave them the flexibility to work with payment gateways of

their choice.

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Housekeeping worked in complete sync with the FrontDesk providing them

with quick maintenance tools and daily task list.

POS terminals helped them keep things organized and increased the sales.

GDS Service is helping them get better connectivity to offline and online OTAs,

with which they aim to increase their hotel's presence globally.

Hotelogix Support

Regency Suites’s owner was very impressed with Hotelogix’s team of

professionals who were available online 24/7. Amin Jamal found the team to

be competent and very supportive. He also appreciates the fact that Hotelogix

works with their customers closely and positively listens to their feedbacks and

suggestions.

To read more information rich articles related to the hospitality industry,

please visit: http://www.hotelogix.com/blog/