case study presentation

10

Click here to load reader

Transcript of case study presentation

Page 1: case study presentation

WOMAN SUES Mc DONALDS OVER

CUP OF ICED‘ ’ CLEANING SOLUTION

Page 2: case study presentation

What happened ?• Caryl Jones ordered an iced tea at the drive-thru of

the McDonald’s.

• But that’s not what she got !!

Page 3: case study presentation

• She took a sip, it burned her mouth and she spit it out.

• What Jones got was another sort of “T”.

Page 4: case study presentation

• Triazinetrione - Dichloro-s-Triazinetrione Dihydrate, to be exact - better known as “McD Sanitizer”.

• A kitchen cleaning chemical !!

Page 5: case study presentation

• Jones then inquired the people on the front-line.

Page 6: case study presentation

Step to court…• The customer then filed a lawsuit.

• In the suit filed, she seeked $100,000 on counts of negligence and breach of warranty.

Page 7: case study presentation

Aftermath• Franchise owner Cynthia Brown declined to

comment on the pending litigation.

• She said: “Nothing is more important to me than the well-being of my customers, we take this matter seriously.”

Page 8: case study presentation

• During investigation it was found that the chemical was a skin irritant and swallowing it could result in mucosal damage.

• Hence, the case was resolved after handling the agreed sum of money to Jones.

Page 9: case study presentation

ANY QUESTIONS

???

Page 10: case study presentation

Thanks !

ZARA ZAHID0911215