8/6/2019 Case Study Pom

1/9

CASE STUDY: MAUSUMMERY

LAWN EXHIBITIONSSarah Hasan Kazmi

Saniya Sadaqat

Sana Ashraf

Mehek Khalid Rafi

8/6/2019 Case Study Pom

2/9

PHASE:

Trying to improve inefficient billing system at theexhibition

Numerous problems were encountered:

1. Extremely haphazard in terms of selection,collection and payment of clothes.

2. Constricted capacity

3. Few counters that resulted in long periods ofwaiting

4.

Buying decision process was not facilitated bydesigns shown on mannequins

5. Inefficiency lead to fewer transactions and lostrevenue

6. Improper monitoring led to theft and wastage

7. Shortages

8/6/2019 Case Study Pom

3/9

APPLICATION AND GUIDANCE PHASE:

To overcome the issues faced, organizers adopted

the 5 Ps process steps observed by Lean

Methodology.

They are as follows:

1. Sort

2. Set in Order

3. Shine4. Standardization

5. Accomplishments/ Challenges

6. Self Descipline

8/6/2019 Case Study Pom

4/9

SORT

Increase in stock of suits available

Greater capacity and organized sectors for conductingdifferent activities

Presence of sign boards and volunteers

Other necessary items were:

1. Proper pathway2. Mannequins displaying designs

3. Multiple counters

4. Menu showcasing all dresses with respectivecoupons

8/6/2019 Case Study Pom

5/9

SET IN ORDER

All the necessary items were places in an organizedmanner:

1. The hall was divided into three areas; coupons,waiting and payment.

2. Mannequins were placed on a stage for clearvisibility

3. Each counter had railings to prevent hassles

4. Signboards were placed for guidance

5. Coupons were distributed at the start for shorterand better buying decisions

6. Volunteers were placed at all locations

7. The stock was placed behind counters andadditional trucks with suits were available toprevent any shortages.

8/6/2019 Case Study Pom

6/9

ACCOMPLISHMENTS/ CHALLENGES

The second exhibition was a great success

It was more well managed and clean

A considerable increase in profits and revenue was seem

Customer satisfaction in terms of quality, price and eventmanagement

The auditing process played a pivotal role in making thefirst 3 steps effective and the whole process a huge success

The biggest challenge was simultaneously making an arrayof changes in nearly each and every department

8/6/2019 Case Study Pom

7/9

SHINE

Cleanliness was maintained

8/6/2019 Case Study Pom

8/9

STANDARDIZATION

Standard practices should be known to all team

members

It is essential to delegate and assignresponsibilities to all teams

Auditing and continuous checks to ensure

continuous improvement and see that quality ismaintained throughout the process.

8/6/2019 Case Study Pom

9/9

SELF DISCIPLINE

Clear cut aims and objectives helped in

regulating the daily activities and meeting the

laid down targets.