Case study: Leading legal services firm deploys Applications Manager across multiple data centers
-
Upload
manageengine-zoho-corporation -
Category
Software
-
view
400 -
download
0
Transcript of Case study: Leading legal services firm deploys Applications Manager across multiple data centers
![Page 1: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/1.jpg)
Leading Legal Services Consulting Firm uses Applications Manager
Monitors 1000s of applications & services across multiple data centers
![Page 2: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/2.jpg)
Industry Legal Services ConsultingServices Offered eDiscovery, document review, discovery
consulting, litigation management, law department management services to legal departments of MNCs worldwide.
Offices Across Americas, Europe, and APAC.
Data Centers Multiple locations in US, Europe, and APAC.
About the Customer
![Page 3: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/3.jpg)
The company’s IT team is responsible for
Providing operational services that help the company deliver service excellence to their global clientele.
![Page 4: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/4.jpg)
LOB applications such as CRMS and document repository service are crucial for the company’s revenue.
![Page 5: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/5.jpg)
These apps are accessed by users from multiple devices.
![Page 6: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/6.jpg)
The IT team needs to ensure there is no service disruption.
Bad user experience can impact revenue and credibility of the company.
![Page 7: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/7.jpg)
This used to be a real challenge for the IT folks
Because the applications and the underlying IT infrastructure were complex and kept evolving all the time.
![Page 8: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/8.jpg)
The company’s IT infrastructure was spread across different geographical locations
![Page 9: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/9.jpg)
Too often the IT team heard users complain
I can’t login..
My session got disconnected by itself..
It takes too long to load!
My screen refreshes like forever!
My app crashed!!
![Page 10: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/10.jpg)
But they wouldn’t know where to start troubleshooting
Is it the network? Or the server? Or the DB? The code perhaps. Should I look at the logs?
![Page 11: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/11.jpg)
Other monitoring solutions didn’t work out the way they wanted
Too expensiveLot of work to
get started
Require community
plugins
Need to deploy agents and connectors
Integrate multiple products
No data correlation
Alarm storms False alarmsRequires
programming knowledge
Training required Gap in visibility
![Page 12: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/12.jpg)
Then, they discovered Applications Manager
![Page 13: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/13.jpg)
Applications Manager worked out of the box
• Easy to set up and use• Flexible month-long evaluation period• Forward compatibility with new enterprise apps• Fantastic tech support• Integration with other ManageEngine products
![Page 14: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/14.jpg)
Applications Manager helped the IT team overcome their management challenges and stay on top of things.
![Page 15: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/15.jpg)
The company now has Applications Manager running in their data centers in multiple geographical locations.
![Page 16: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/16.jpg)
Apps monitored with Applications Manager
Java Web ApplicationsJBoss app servers
WebLogic app serversJMX applications
Oracle 11.g databasesMicrosoft SQL
IBM DB2
WindowsLinux
Solaris VMware ESX/ESXiMicrosoft Hyper-V
Citrix XenServer
Microsoft IISActive Directory
Apache HTTP urls
HTTP url sequenceFile systems
SSL certificates
![Page 17: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/17.jpg)
How Applications Manager helps
![Page 18: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/18.jpg)
Understand performance from the context of business
![Page 19: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/19.jpg)
Track user experience of customer-facing applications
![Page 20: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/20.jpg)
Get code-level diagnostics
![Page 21: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/21.jpg)
Instant notifications that help with root cause analysis
![Page 22: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/22.jpg)
Resolve performance problems faster
![Page 23: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/23.jpg)
Allow access to multiple levels of users
![Page 24: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/24.jpg)
View powerful and customizable dashboards
![Page 25: Case study: Leading legal services firm deploys Applications Manager across multiple data centers](https://reader035.fdocuments.net/reader035/viewer/2022070514/587c5ad31a28ab633c8b480f/html5/thumbnails/25.jpg)
Configure workflows for repetitive tasks
• Execute corrective scripts• Raise a help desk ticket• Take a Java heap dump/thread dump• Trigger garbage collection• Send SNMP traps• Execute an MBean operation