Case Study: Hurstville Medical Practice - MyNetFone studies/Case Study...Case Study: Hurstville...
Transcript of Case Study: Hurstville Medical Practice - MyNetFone studies/Case Study...Case Study: Hurstville...
Case Study: Hurstville Medical Practice
SNAPSHOT
Client: Hurstville Medical Practice
Location: Hurstville
Staff: 15
MyNetFone Products:
• Virtual PBX (VPBX)
• Business-grade SHDSL internet connection
• Router with Quality of Service for Voice
• New digital phone handsets and power
adaptors
• Block of 10 DID’s
• Number Porting
Hurstville Medical Practice left their traditional PBX in
the past, and instead got everything they needed
with MyNetFone’s Virtual PBX - an easy-to-use system,
with the flexibility to easily expand and accommodate
company growth, as well as significant savings on call
CHALLENGE
As they considered moving to a new location, Hurstville
Medical Practice were faced with exorbitant costs of
relocating and setting-up their bulky traditional PBX,
with even more costs looming in the future for PBX
maintenance and PSTN call costs.
In addition to the high costs, the traditional PBX also
constrained the Practice’s daily management and
growth, as it required technicians to be called in every
time a change had to be made.
Hurstville Medical Practice recognised they needed a
new-generation solution to give them the flexibility and
reduced costs that would allow the business to grow.
And so they turned to MyNetFone!
SOLUTION
MyNetFone provides everything Hurstville Medical
Practice needs: a flexible, easy-to-manage Virtual PBX
system, low call-rates and great voice quality, all
without the high maintenance fees and constraints of
traditional PBXs.
The solution includes two aspects:
ServiceMyNetFone provides a 4 Trunk Virtual PBX solution,
delivered over a Business Grade SHDSL internet
connection with Quality of Service (QoS). This means
voice traffic is prioritised, so the Medical Practice can
be assured of crystal-clear communications,
regardless of high intense their internet usage gets!
10 direct in-dial (DID) numbers ensure all key staff have
a direct line so patients can easily reach them! In fact,
the 10 DIDs come free with the Practice’s 4 Trunk
Virtual PBX Plan.
costs and maintenance. Plus, voice quality is assured
through a Business-grade SHDSL connection.
The Practice’s main numbers have been ported over
to the MyNetFone service to ensure past patients can
still reach them, and marketing materials don’t need to
be updated.
ProductsHurstville Medical Practice
ordered 16 SPA922 and 2
SPA942 VoIP-enabled Linksys
handsets to run over the
Virtual PBX service. Multiple lines and caller ID made
call management across the Practice easy.
Cisco 871 Router provides
exceptionally secure internet
access, with Quality of Service
(QoS) prioritisation for voice traffic to ensure consistently
clear sound in communications.
Linksys SPA3102 was purchased for
connecting the company’s existing
fax over VoIP.
sss
My Net Fone LimitedLevel 2, 10 - 14 Waterloo Street, Surry Hills NSW 2010
Tel: 1300 733 995 • Fax: 02 8008 8008
Flexibility for company expansion - simply requires
upgrading the Virtual PBX plan online to more
‘phone trunks’, and ordering extra handsets. No
other equipment or maintenance required!
Easy phone system management and no
telephony maintenance costs, as now all changes
and even system expansion can be self-managed
through the easy-to-use Virtual PBX Online Portal
within minutes!
No need to pay multiple line rental fees, as the 4
Virtual PBX lines are run over the SHDSL connection.
Reduced phone bills, with 500 free local and
national calls included with the Virtual PBX plan, as
well as low mobile call rates.
Access to a wide range of Virtual PBX features,
including voicemail to email, call transfer (great for
after-hours), auto-attendant and more. Plus
automatic access to new features as they are
released by MyNetFone!
MyNetFone Sydney-based Support Centre only a
call away to help out with questions, requests or
changes.
“MyNetFone provides a great, cost-effective solution to all our
telecommunication needs – I can make any system changes
we need within minutes through the Online Portal, and when
we need to expand the system it will be just as easy!
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RESULTS
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FAX
Internet
MyNetFone
Business-gradeSHDSL
Internet Connection
Linksys SPA942x 2
Linksys SPA922x 16
Linksys SPA3102
Computerx 12+
BYO Switch (Voice) BYO Switch (Data)CISCO Router 871
SHDSLModem
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