Case Study: Hurstville Medical Practice - MyNetFone studies/Case Study...Case Study: Hurstville...

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Case Study: Hurstville Medical Practice SNAPSHOT Client: Hurstville Medical Practice Location: Hurstville Staff: 15 MyNetFone Products: Virtual PBX (VPBX) Business-grade SHDSL internet connection Router with Quality of Service for Voice New digital phone handsets and power adaptors Block of 10 DID’s Number Porting Hurstville Medical Practice left their traditional PBX in the past, and instead got everything they needed with MyNetFone’s Virtual PBX - an easy-to-use system, with the flexibility to easily expand and accommodate company growth, as well as significant savings on call CHALLENGE As they considered moving to a new location, Hurstville Medical Practice were faced with exorbitant costs of relocating and setting-up their bulky traditional PBX, with even more costs looming in the future for PBX maintenance and PSTN call costs. In addition to the high costs, the traditional PBX also constrained the Practice’s daily management and growth, as it required technicians to be called in every time a change had to be made. Hurstville Medical Practice recognised they needed a new-generation solution to give them the flexibility and reduced costs that would allow the business to grow. And so they turned to MyNetFone! SOLUTION MyNetFone provides everything Hurstville Medical Practice needs: a flexible, easy-to-manage Virtual PBX system, low call-rates and great voice quality, all without the high maintenance fees and constraints of traditional PBXs. The solution includes two aspects: Service MyNetFone provides a 4 Trunk Virtual PBX solution, delivered over a Business Grade SHDSL internet connection with Quality of Service (QoS). This means voice traffic is prioritised, so the Medical Practice can be assured of crystal-clear communications, regardless of high intense their internet usage gets! 10 direct in-dial (DID) numbers ensure all key staff have a direct line so patients can easily reach them! In fact, the 10 DIDs come free with the Practice’s 4 Trunk Virtual PBX Plan. costs and maintenance. Plus, voice quality is assured through a Business-grade SHDSL connection. The Practice’s main numbers have been ported over to the MyNetFone service to ensure past patients can still reach them, and marketing materials don’t need to be updated. Products Hurstville Medical Practice ordered 16 SPA922 and 2 SPA942 VoIP-enabled Linksys handsets to run over the Virtual PBX service. Multiple lines and caller ID made call management across the Practice easy. Cisco 871 Router provides exceptionally secure internet access, with Quality of Service (QoS) prioritisation for voice traffic to ensure consistently clear sound in communications. Linksys SPA3102 was purchased for connecting the company’s existing fax over VoIP . s s s

Transcript of Case Study: Hurstville Medical Practice - MyNetFone studies/Case Study...Case Study: Hurstville...

Page 1: Case Study: Hurstville Medical Practice - MyNetFone studies/Case Study...Case Study: Hurstville Medical Practice SNAPSHOT Client: Hurstville Medical Practice Location: Hurstville Staff:

Case Study: Hurstville Medical Practice

SNAPSHOT

Client: Hurstville Medical Practice

Location: Hurstville

Staff: 15

MyNetFone Products:

• Virtual PBX (VPBX)

• Business-grade SHDSL internet connection

• Router with Quality of Service for Voice

• New digital phone handsets and power

adaptors

• Block of 10 DID’s

• Number Porting

Hurstville Medical Practice left their traditional PBX in

the past, and instead got everything they needed

with MyNetFone’s Virtual PBX - an easy-to-use system,

with the flexibility to easily expand and accommodate

company growth, as well as significant savings on call

CHALLENGE

As they considered moving to a new location, Hurstville

Medical Practice were faced with exorbitant costs of

relocating and setting-up their bulky traditional PBX,

with even more costs looming in the future for PBX

maintenance and PSTN call costs.

In addition to the high costs, the traditional PBX also

constrained the Practice’s daily management and

growth, as it required technicians to be called in every

time a change had to be made.

Hurstville Medical Practice recognised they needed a

new-generation solution to give them the flexibility and

reduced costs that would allow the business to grow.

And so they turned to MyNetFone!

SOLUTION

MyNetFone provides everything Hurstville Medical

Practice needs: a flexible, easy-to-manage Virtual PBX

system, low call-rates and great voice quality, all

without the high maintenance fees and constraints of

traditional PBXs.

The solution includes two aspects:

ServiceMyNetFone provides a 4 Trunk Virtual PBX solution,

delivered over a Business Grade SHDSL internet

connection with Quality of Service (QoS). This means

voice traffic is prioritised, so the Medical Practice can

be assured of crystal-clear communications,

regardless of high intense their internet usage gets!

10 direct in-dial (DID) numbers ensure all key staff have

a direct line so patients can easily reach them! In fact,

the 10 DIDs come free with the Practice’s 4 Trunk

Virtual PBX Plan.

costs and maintenance. Plus, voice quality is assured

through a Business-grade SHDSL connection.

The Practice’s main numbers have been ported over

to the MyNetFone service to ensure past patients can

still reach them, and marketing materials don’t need to

be updated.

ProductsHurstville Medical Practice

ordered 16 SPA922 and 2

SPA942 VoIP-enabled Linksys

handsets to run over the

Virtual PBX service. Multiple lines and caller ID made

call management across the Practice easy.

Cisco 871 Router provides

exceptionally secure internet

access, with Quality of Service

(QoS) prioritisation for voice traffic to ensure consistently

clear sound in communications.

Linksys SPA3102 was purchased for

connecting the company’s existing

fax over VoIP.

sss

Page 2: Case Study: Hurstville Medical Practice - MyNetFone studies/Case Study...Case Study: Hurstville Medical Practice SNAPSHOT Client: Hurstville Medical Practice Location: Hurstville Staff:

My Net Fone LimitedLevel 2, 10 - 14 Waterloo Street, Surry Hills NSW 2010

Tel: 1300 733 995 • Fax: 02 8008 8008

Flexibility for company expansion - simply requires

upgrading the Virtual PBX plan online to more

‘phone trunks’, and ordering extra handsets. No

other equipment or maintenance required!

Easy phone system management and no

telephony maintenance costs, as now all changes

and even system expansion can be self-managed

through the easy-to-use Virtual PBX Online Portal

within minutes!

No need to pay multiple line rental fees, as the 4

Virtual PBX lines are run over the SHDSL connection.

Reduced phone bills, with 500 free local and

national calls included with the Virtual PBX plan, as

well as low mobile call rates.

Access to a wide range of Virtual PBX features,

including voicemail to email, call transfer (great for

after-hours), auto-attendant and more. Plus

automatic access to new features as they are

released by MyNetFone!

MyNetFone Sydney-based Support Centre only a

call away to help out with questions, requests or

changes.

“MyNetFone provides a great, cost-effective solution to all our

telecommunication needs – I can make any system changes

we need within minutes through the Online Portal, and when

we need to expand the system it will be just as easy!

RESULTS

FAX

Internet

MyNetFone

Business-gradeSHDSL

Internet Connection

Linksys SPA942x 2

Linksys SPA922x 16

Linksys SPA3102

Computerx 12+

BYO Switch (Voice) BYO Switch (Data)CISCO Router 871

SHDSLModem