C A S E S T U D Y :

How Accenture manages 2500

unique real-estate processes in

Pipefy

Benefits

• Have complete transparency and control of

processes for reduced operational risks.

• Scale workflow processes without relying on IT

development or implementation.

• Ensure quality follow-ups for every regulation

process with advanced SLA tracking.

The Solution

Pipefy’s platform enables Rafael’s teams at Accenture

to easily build custom and scalable processes without

IT or infrastructure.

Finding the right tool to manage complex real-estate

processes and timely follow-up management.

The Challenge

“The main difference of

Pipefy is that it’s self-

programming, self-

formatting. You, as the user,

do not depend on IT to

develop and implement

what you need.”

Rafael Malvão,

Coordinator

www.pipefy.com twitter.com/pipefy sales@pipefy.com| | customer case study

Learn how Accenture improves process control without IT or code, boosts productivity, and ensures quality

customer interactions by using Pipefy’s platform.

How Accenture manages 2500 unique real-estate

processes in Pipefy

As part of the company’s outsourcing services, Accenture offers real-estate property regulation. The real-estate

regulation process can take anywhere from roughly 8 months to 8 years. Currently, the company manages

nearly 2500 unique real-estates processes and communications with six different company contractors that

support those processes.

According to Rafael Malvão, a Coordinator at Accenture, real-estate management was compiled into “a

spreadsheet with more than 2000 rows and 150 columns.”

Information was regularly altered, lost, or “available only to one user… [Our team] had no control, and had to

hope that the person who received the information would pass it on effectively so that we could to proceed

with the process.”

Accenture, a Fortune Global 500 company, is one of the largest consulting firms in the world. Currently, the

company serves customers in over 120 countries and has made 14 consecutive appearances in Fortune’s

“World’s Most Admired Companies” list.

Rafael and his team were on the lookout for a software or management tool that could control these complex

real-estate processes and reduce operational risks.

www.pipefy.com twitter.com/pipefy sales@pipefy.com| | customer case study

“The moment we were presented Pipefy, it was clear how easy it was to customize each pipe

the way we needed. That capacity was critical and essential to why we chose Pipefy.”

Mastering complex processes with a scalable platform

Using Pipefy, Rafael’s team is able to create, control, and customize complex processes. Rafael describes,

“Today we have an organization with over 28 pipes. Property regulation is a very complex process especially

because it must consider municipal and state legislation.”

www.pipefy.com twitter.com/pipefy sales@pipefy.com| | customer case study

No IT involvement is needed because the user is the programmer. Users can easily create and run processes

on Pipefy’s intuitive platform, no matter how complex. Pipefy’s no-code platform is what enabled Rafael to

build several unique processes in a timely manner and without relying on IT.

When you have an online tool that is capable of managing these complex processes,

information is easily accessible [and]… Management becomes much more transparent.

Rafael and his team can easily access shared information, reducing operational risks and ending the use of

inaccurate or outdated data. Processes can run smoothly, and users and clients can rely on the information

given to them.

Rafael expresses that Pipefy’s no-code set-up, ease

of use, and effortless customization is what

differentiates the product from the rest.

Within about two training sessions of 2-3 hours

total, Rafael and his team understood the Pipefy

methodology and Rafael was able to “develop and

create the 28 pipes in [the] organization.”

To Rafael, it was clear that Pipefy’s effortless

customization is what made it viable for

Accenture’s complex process management needs.

He expresses that “the tool is self-taught…once

you start using it, you understand how it works.”

You are ‘the programer of the tool.’ You can request the information you want or need

without having to open-up an IT request and wait for a service SLA.

Easily build custom processes without IT

involvement

With Pipefy, the company can create unique process pipes to manage various real-estate regulation processes.

The property regulation team can better keep track of and control complex processes with greater efficiency

and transparency than their previous spreadsheet management methods.

Saving time and boosting productivity with SLA tracking

High-quality follow-ups and frequent status updates are essential parts of Accenture’s real-estate regulation

process.

www.pipefy.com twitter.com/pipefy sales@pipefy.com| | customer case study

No IT involvement is needed because the user is

Rafael expresses that by using Pipefy they have

“made major improvements in productivity.”

Clients no longer need to call-in and request a

status update. They can access the platform and

view the status on their own. With Pipefy, Rafael’s

team was able to boost overall productivity, ensure

quality follow-ups, and save time on status update

requests.

Although processes can take up to eight years to

complete, Rafael and his team ensure that quality

follow-ups are made by measuring response times

in Pipefy.

“Being able to measure follow-up response times

and keep track of company contractors was a huge

benefit for us. With Pipefy, we can measure and

analyze each team’s productivity…and [allow our

customer to] view each property’s regulation status

without having to get in touch with us for a status

update.”

In conclusion, the real-estate regulation team at Accenture was able to easily build scalable processes

without IT, reduce operational risks with universally accessible data, and improve overall productivity.

Rafael’s team can provide better quality follow-ups and clients can take advantage of being able to view

status updates on their own.

Our processes are not all the same and each property takes a different amount of time. The

time from the initial protocol to the actual regulation of a property can take 8 months or it

can take 8 years. Our goal is not to measure the total elapsed time but keep track of the

follow-up response time and analyze how long the activity stood idle.