Burroughs

COMPANY

Burroughs Payment Systems was looking for a solution to support worldwide sales of Burroughs image-processing technology through their network of resellers.

The new ordering process needed to be cost effective, easy to administer and use, and allow non-IT staff to manage products and purchasing rules.

Burroughs also needed the system to automatically recognize and apply unique pricing, purchasing and merchandising rules based on which reseller was viewing the catalog.

The solution needed to process orders for registered and walk-in customers, notify users of order status, and accept multiple payment methods. It also needed to integrate with other systems that managed accounting, manufacturing supply chain and inventory - while allowing for process scalability and failover.

Four51 created an OrderCloud solution for Burroughs delivering a web store containing more than 2,000 products that allowed for:

• Easy product management from multiple admin roles• Automatic ordering to provide discounts for recurring shipments• Cross Sell/Up Sell• Specialized pricing based on buyer sign on• Customized site messages based on buyer sign on

The OrderCloud platform was integrated with Burroughs middleware to reduce order processing costs and prevent administrative errors. Sales orders are now fed automatically from OrderCloud into the Burroughs ERP system. Shipment notifications from OrderCloud are also captured in real time and the back-end system is updated with applicable data. The project needed to be completed in less than a month and required the following integration components from the OrderCloud platform to deliver and receive information:

• SOAP Web Services• HTTP Request/Response Model Services• HTTP listener that would allow Four51 the ability to send real time orders• Web Services Administrator Interface to view and resend XML messages• Custom Message Processors to modify the XML to meet Burrough’s system

requirements

BUSINESS CHALLENGE

SOLUTION

BURROUGHS PAYMENT SYSTEMS SAVES HUNDREDS OF THOUSANDS BY SIMPLIFYING ORDER PROCESSING

The OrderCloud solution dramatically reduced costs and provided an interface that multiple roles within the organization could quickly become comfortable with using. Burroughs’ migration to Four51 OrderCloud provided the opportunity to streamline business processes making the commerce system more efficient.

With OrderCloud, Burroughs is able to easily manage their products, inventory and ordering, saving them time, money and resources. Burroughs is also able to create custom buying experiences, provide real-time integration, and save hundreds of thousands of dollars per year through more efficient ordering processes.

Founded in 1886, Burroughs is a Plymouth, Mich. based global provider of document and payment processing image technology, cash-automation solutions and services to financial institutions and retailers. Its products provide banks and commercial customers with safe, secure and prompt document and cash processing that improves operational efficiencies and payment security. With more than 100 years of history, Burroughs is recognized as the industry leader in image-processing technology from web-enabled branch and merchant capture devices to high-speed reader/sorters in some of the largest payment-processing centers worldwide.

ABOUT BURROUGHS

Four51 | 400 1st Avenue North, Suite 200 | Minneapolis, MN 55401 | www.four51.com

About Four51 OrderCloud is an enterprise B2B commerce platform giving you the power to manage your B2B commerce, content, and customer experience across every channel and on any device. It’s built with an API-First approach that enables limitless customization and extensibility.

photo courtesy of wikimedia.

RESULTS