1. Client Brief BFSI The client is an internationally renowned securities services firm. The Indian partner of this joint venture is one of the largest retail financial services players in India, with assets exceeding Rs. 8,400 crores, and theforeignpartneristheworld'shighestratedcustodybank. The client is dedicated to providing a full range of securities services including fund accounting and transfer agency services in India. This fund services joint-venture brings together global expertise and technologyinthefinancialservicesspace. HCL Streamlines IT Operations of A Renowned Securities Services Firm

2. ClientRequirements The client wanted to deliver consistent services across its growing business in India. They were looking for a strategic IT partner who could help them establish a standardized IT environment and service- based delivery to meet business outcomes such as speed to market, enhanced productivity, and increased customer responsiveness. SolutionsOffered HCL provided an end-to-end infrastructure managed services, spanning the Data Centre, DR Site and edge compute across PAN India. . The scope of IT infrastructure management services included the following- Comprehensive Service Desk - HCL simplified the entire operations support by centralizing incident management, service request management and reportingfunctions ITIL V3.0 aligned delivery model and SLA based delivery - HCL adopted the best global practices leading to process driven delivery model. The ITIL V3.0 based delivery model was well aligned to the requirement of the client. It was on a hybrid on-site plus a Remote Infrastructure Management model from the client's Chennai centre. This solution helped the client reduce repeat calls for complaints leading to higher user satisfaction End User Computing Management Services Network Administration and Management Services - HCL helped the client meet the ever increasing need for network availability, optimized network bandwidth utilization and performance, by 24x7 network monitoring through network device support and IMAC services Server and Virtualization Management Services-TheHCLteamensuredthatthe server assets were utilized to the maximum advantage. The team meticulously planned, designed and built the data centre virtualization, 24X7 incident and problem managements functions Information Security Management Services - HCL effectively managed the information security of the client through its security model which was based on industry best practices and ISO standards DataCenterManagementServices- The services included proactive monitoring and management of the Datacenter, Server Management (Middleware and web server), Storage Management, ApplicationManagementandsoon Disaster Recovery Management Services - HCL ensured that the client was fully protected in the event of unforeseen disaster and business down time EMS Tools - HCL deployed a complete stack of EMC tools for Asset Management, Inventory Management, Edge Compute Sustenance (patch, 3. BusinessBenefits Maintenance and optimization of existingITlandscape SLAbased consistent servicedelivery Robustvendormanagement On demand capacity (ramp up / ramp down) Reduced people dependency on operations Improved audit readiness (security, regulatoryandstatutory) Reductionpointsoffailure Robusthelpdeskanddesksidesupport update, upgrade & remote control), Proactive Monitoring and Management of Network, Security, Compute, Storage, Database and Applications. This deployment helped the IT team of the client in anticipating problems before it occurred and also helped in identifying 'RootCause'behindtheproblemensuring higheruptimeoftheITassets End-to-end IT sustenance - HCL is the single point of contact for the client for all their IT infrastructure services except application management leading to lower vendormanagement 4. About HCL Infosystems HCLInfosystemsLtd.withrevenue(LTM)ofUS$1.9billion(Rs10,486crores)isIndia'sPremierTechnologyCompanyandoffers a wide spectrum of IT Services and Products ranging from Cloud to Learning Solutions. As a complete IT solutions provider the company offers comprehensive offerings in Enterprise Application Services, IT Infrastructure Managed Services, System Integration, Office Automation Products and Services, Distribution and Support Services. The company operates in both the Consumer and the Enterprise space offering the latest mobility products and operating in verticals like BFSI, Telecom, and Healthcarerespectively. HCL Care, the support and service division of the company has one of the largest and most extensive service networks across the country and provides end to end support services for various IT, Telecom and Consumer Electronics products.HCL Infosystems has one of the largest distribution network of digital lifestyle global brands and an unparalleled robust service network in the country including Tier 2 and 3 cities. Digilife Distribution and Marketing Services (DDMS), a 100% subsidiary of HCL Infosystems focuses on multi brand distribution and offers value added distribution for its partners including strategic consulting services, last mile connect and support in marketing and promotions. HCL Learning a division of the company covers the entire spectrum of education and training requirements across schools, colleges, individuals and enterprises and offers rich learning solutions across these segments. HCL Infosystems MEA (Middle East and Africa), a fully owned subsidiary of HCL Infosystems is part of the emerging markets outreach of the company and focuses on expanding the business in the Middle East and African geographies and provides comprehensive IT solutions to customers across verticals in the region. The company also has robust operations in Singapore with its subsidiary HCL Insys Pte. Ltd gaining traction in the region with its EnterprisesolutionsincludingastrongofferinginInfrastructureManagedServices. Formoreinformationpleasevisitusatwww.hclinfosystems.com Copyright @ HCL Infosystems Ltd. All Rights Reserved. Reproduction of this publication in any form without prior permission is prohibited. The names of the actual companies and products mentioned herein may be the trademarks of their respective owners. All content/information present here is the exclusive property of HCL Infosystems Ltd. The content/information contained here is believed to be accurate ate the time of publishing. HCL shall not be liable for damage of any kind use of this information, which is subjecttochangewithoutnotice. For more details, please contact us at salesedge@hcl.com www.hclinfosystems.comor visit us at