Case Studies

For over 2 decades, global enterprises

worldwide have chosen Espire Infolabs as their

IT services and outsourcing partner

CONSISTENTLY CONTRIBUTING TO YOUR

BUSINESS GROWTH

We leverage on the right mix of our

People, Process and Technology

to deliver business solutions for our customers

Espire

Your Technology Partner

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(headquarters)

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Brisbane

Global Presence

Case Study:

Application Development

Espire developed a new bespoke application to track and

monitor the customer feedback for the Global leader in

Document Outsourcing & Communications Services

thereby resulting in high customer satisfaction

Challenge Solutions Tools & Technologies

The new bespoke web based application

needed to be replaced with the client’s current

application, in order to cater the new

technology stack (.NET 4.0) and requirements

of the business.

To meet the client’s objective, Espire

developed a web based application, which runs

in a Windows platform with Oracle as backend,

in order to track and monitor the customer

feedback via complaints and suggestions.

Framework & Database

• .NET Framework 4.0

• C# .NET

• ASP.NET

Database

• Oracle

Reporting Tools

• Oracle Reporting Services

Find out more

Case Study:

Application Testing and QA

Automated Regression Testing of Web

Application for a global engineering

conglomerate

Challenge Solutions Tools & Technologies

The client required expert software QA and

Testing services from an unbiased, third party

expert to perform automated regression

testing of the latest release of its flagship

product.

Espire's team studied the available manual test

cases, set up the test automation framework

and test data, created and executed the

automated test scripts and reported defects in

the product build.

• QTP 9.2

• Windows XP, Microsoft Internet Explorer

Find out more

Case Study:

Web Content Management

Challenge Solution

We have had a long standing engagement with

Espire for over 10 years during which period Espire

has been involved in the design, build,

implementation and support of multiple sites owned

by VisitBritain which are based on the SDL Tridion

platform. We continue to engage with Espire

because they have demonstrated consistency in

quality of work, a high degree of flexibility and

excellent technology and domain expertise in the

WCM and customer experience solutions space.

Ian Takats,

Chief Information Officer, VisitBritain

• The client wanted a Web-based application,

for promoting tourism in England, through a

set of Web Portals.

• The portals aimed to provide information

about tourism in England, hotel availability,

events and attractions.

• Integration of Content Management System

to manage the portals was the primary

challenge.

Espire designed and developed a CMS based

portal which facilitated effective dissemination

of information about England’s tourism, hotel

availability, events and attractions.

Tools & Technologies:

• C# .NET

• VB .NET

• Tridion Content Manager

Find out more

Espire develops a CMS portal for a UK

Government client involved in promoting the UK as

a tourist destination

Case Study:

Web Content Management

Espire contributes towards the development,

implementation and support of the Business Information

System (Portal) for one of Asia’s largest Sports Hubs

Challenge Solution Tools & Technologies

• The client needed a web portal to be

created that would support multiple

requirements of the organisation.

• It was to serve the purpose of connecting

the client with the customers

Espire helped to develop a SharePoint web

based portal application. The solution allowed

the client to provide easy, anytime and

anywhere access to their customers.

• MS SharePoint 2010

• .NET 4.0

Find out more

Case Study:

Web Content Management

Espire builds website for an English County in

preparation for the London Olympics 2012 with

exemplary user experience and interface

Challenge Solutions

St. Albans required an IT services provider with

specialisation in web content management with

proven expertise on the SDL Tridion platform. We

chose Espire for this project because they

successfully demonstrated their domain knowledge

in Web Content Management with specialisation in

SDL Tridion platform. We appreciate that the

project was delivered with value for money, and the

Espire team contributed with very useful

recommendations to enhance the visitor experience

of our site.

Suzanne Peleg, Web and E-Communications

Development Officer, St. Albans City Council

The client required an expert IT services

provider for creating a website for London

Olympics so that the constituency could be

promoted and showcased as a top visitor

destination.

Espire created a website for the organisation

using Tridion Web Content Management

System. Testing was also carried out to ensure

smooth running of operations.

Tools & Technologies:

• Tridion Web content Management

Find out more

Case Study:

Web Content Management

Espire develops website on open source CMS platform,

Drupal for a leading media Organisation to manage

business services with custom web parts, which are easy

to build and manage.

Challenge Solutions

We decided to migrate our website to the Drupal

open platform in order for us to update the website

with greater ease. For this project we engaged

Espire, who had proven expertise in the design and

development of websites using various CMS

platforms. The Espire team demonstrated excellent

knowledge and expertise in Drupal, the chosen

open platform CMS. They understood our

requirements and ensured that the project was

completed within a tight deadline. We are very

impressed with their quality of work, attention to

detail and domain expertise.

Jerry Siah, Head – Customer Service/Learning

& Innovation, Singapore Press Holdings Ltd.

• The client wished to update and change the

content of its website as it was currently

unable to send out relevant information to

potential customers at the right time.

Espire carried out the implementation of the

CMS platform Drupal for the client to bring

crucial customer value and support to the

business.

Tools & Technologies:

• WCM: Drupal

Find out more

Case Study:

Business Intelligence

Espire optimizes Data warehouse for resolution

of data overload issues of a global engineering

conglomerate

Challenge Solutions Tools & Technologies

The existing BI Data warehouse (DWH) of the

client involved multiple scheduled ETL data

loads from source systems such as PRS and

Workbooks. The main objective of DWH

Queue optimization was as follows:

• Optimise the DWH loads to be more

efficient and reduce the performance impact

globally.

• Make the DWH data more readily available

and improve the process for business users

by providing load prioritisation to complete

their reporting on time.

The existing solution offered only one

processing queue that received requests

sequentially.

A total of four queues were implemented, each

for a dedicated set of business processes: PRS

and Workbook loads, Operating Model Loads,

GL and Budget Uploads, and a fourth queue

that can be used for all other purposes (static

refresh, cube process, CRM upload and any

other new processes that may be

implemented).

• Software/Technologies: SQL Server

Integration Services, SQL Server Analysis

Services, SAP BO, Microsoft DTS and

Analysis Services 2000.

• Reporting: SAP BO

Find out more

Case Study:

Customer Communication

Management

HP Exstream 8.0 Upgrade Assistance for a global

corporate information solutions provider

Challenge Solutions Tools & Technologies

The client wanted to take advantage of the

latest features and functions of HP Exstream

Version 8, which would make them more

competitive and efficient.

Considering the client’s needs and challenges,

Espire recognized the need for a

comprehensive software solution to manage

and deliver the document applications.

Considering the client’s needs and challenges,

Espire recognized the need for a

comprehensive software solution to manage

and deliver the document applications.

• HP Exstream V8.0.312

Find out more

Case Study:

Application Management

Challenge Solutions Tools & Technologies

In the client’s current IT environment, the

various software are deployed on the user

workstations through the System Center

Configuration Manager (SCCM) tool. Due to

their intended upgrade from Windows XP to

Window 7 platform, the client needed to get all

their business applications ready to roll out on

the Windows 7 platform

Considering the client’s requirement, Espire

set about developing the packages with focus

on ensuring rapid response requirement

management.

• System Centre Configuration Manager 2007

• InstallShield 2010

• Packaging Document Generator

Find out more

Espire simplifies and streamlines the deployment

of the Application Packaging services for an

automobile services company

Thank you

For more information, please visit www.espire.com