CAS is featured in Information Week as "Masters of Technology"

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THE BUSINESS VALUE OF TECHNOLOGY SEPT. 13, 2010 THE BUSINESS VALUE OF TECHNOLOGY Our 22nd Annual Ranking A UBM TechWeb Publication® CAN $5.95, US $4.95 informationweek.com Business technology innovation is back—and these companies are leading the charge Copyright 2010 United Business Media LLC. Important Note: This PDF is provided solely as a reader service. It is not intended for reproduction or public distribution. For article reprints, e-prints and permissions please contact: Wright’s Reprints, 1-877-652-5295 / [email protected]

Transcript of CAS is featured in Information Week as "Masters of Technology"

Page 1: CAS is featured in Information Week as "Masters of Technology"

THE BUSINESS VALUE OF TECHNOLOGY SEPT. 13, 2010THE BUSINESS VALUE OF TECHNOLOGY

Our 22nd Annual Ranking

A UBM TechWeb Publication® CAN $5.95, US $4.95

informationweek.com

Business technology innovation is back—and these companies

are leading the charge

Copyright 2010 United Business Media LLC. Important Note: This PDF is provided solely as a reader service. It is not intended for reproduction or public distribution. For article reprints, e-prints and permissions please contact: Wright’s Reprints, 1-877-652-5295 / [email protected]

Page 2: CAS is featured in Information Week as "Masters of Technology"

informationweek.com Sept. 13, 2010 5

Sept. 13, 2010 Issue 1,278

CONTENTSTHE BUSINESS VALUE OF TECHNOLOGY

30 Vanguard’s Innovation PlanEmployees volunteer to work on cutting-edge projects

33 Search, Mobility, BI Are KeyInterContinental Hotels Groupfocuses on customer loyalty

38 Colgate Is Data DrivenInitiative shifts more than $100million toward growth areas

50 Apps For Your HealthMerck banks on smartphones to empower patients

56 UPMC Looks OutwardMedical center commercializestechnology it has developed to solve its own problems

TOP FIVE COMPANIES

Vanguard’sHeller looksfor wow factor

<<

41 Top 250Ranked list of businesstechnologyleaders

59 All 500Complete alphabetized list of this year’s InformationWeek 500 winners

25 The Growth ImperativeThe pressure is on to driverevenue, increasecollaboration, and sharpenuse of analytics

71 20 Great Ideas To StealLearn from InformationWeek 500companies taking newapproaches to data visualization,social media, and more

Cov

er il

lust

rati

on

by

Rya

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tter

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6 Sept. 13, 2010 informationweek.com

[CONTENTS]

INFORMATIONWEEK (ISSN 8750-6874) is published 24 times a year (once in January,July,August,and December;twice in February,March,April,and November;and three times in May,June,September,and October) by United Business Media LLC,600 Com-

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8 LinksResearch And ConnectReports from InformationWeek Analytics, events, and more

12 Global CIOBy Bob EvansA fly on the wall listens in on Larry Ellison and Mark Hurd

14 Secret CIOBy John McGreavyAll IT projects must have a financial assessment—so why isn’tthe financial department complying?

16 QuickTakesSalesforce’s Chatter Goes MobileApp will bring CRM-centriccollaboration to smartphones

Hewlett-Packard Sues OracleHP’s suit over ex-CEO Mark Hurdthreatens partnerships with Oracle

18 Watchdogs Blast Fed IT ExecutionThe criticism aims at the federal government’s execution of theOpen Government Directive

20 Firewall For Virtual MachinesCisco’s Virtual Security Gateway aims to extend security moredeeply into virtual infrastructures

Lessons Learned From Cloud ImplementationLabor Department CFO James Taylor talks about the hardknocks of moving its financial systems to an online service

22 Oracle Throws More Muscle At Big DataIntegration of its GoldenGate acquisition will improve datacapture and real-time integration

88 Down To BusinessBy Rob PrestonEven first-class corporate cultures must adapt and evolve

10 Editorial Contacts 10 Advertising Index

Find more at

informationweek.com/500

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: View interviews with CIOs of the top companies

: Download our 2010 InformationWeek 500Analytics Report

: Apply for next year’s InformationWeek 500

78 Government InnovatorsFederal, state, and local agenciesapply IT in powerful ways

83 From Academia To ActionWhat IW 500 data reveals aboutoutsourcing, risk, and more

78

16

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8 Sept. 13, 2010 informationweek.com

New Plan For UnixIBM and others aim to give midrange Unix systems a big-ger role in the data center by rolling out new platforms.

informationweek.com/analytics/unix_plan

Security Wake-Up CallWe’ve weathered years of stagnant budgets. Maybe re-cent hacking efforts will finally open management’s eyesto what it will take to protect our data.

informationweek.com/analytics/security2010

Get Ready For I/O VirtualizationVendors are offering products to consolidate hostcommunications into a single channel. Get the lowdownon the various options before diving in.

informationweek.com/analytics/virtualio

WAN Stress BustersConverged services, distributed workforces, privateclouds, and data center consolidation are stressing manyWANs. Optimization appliances could be the answer.

informationweek.com/analytics/wan2010

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Hear what the ITexecutives at ourtop-ranked compa-nies have to say,including VanguardGroup’s Paul Heller.Videos will beposted Wednesdaymorning, Sept. 15.informationweek.com/500

So Much More To Find OutGo online to discover more about the InformationWeek500, including videos, industry profiles, and more. informationweek.com/500

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Data Deduplication’s Expanding ProfileThere are many technologies that vendors say will help usget a handle on our storage. In this report, we’ll examinewhether deduplication makes sense for your company.

informationweek.com/analytics/dedupe

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informationweek.com10 Sept. 13, 2010

Print, Online, Newsletters, Events, Research

Bob Evans Senior VP and Global CIO Dir., [email protected] 412-661-3091

Rob Preston VP and Editor In Chief, [email protected] 516-562-5692

John Foley Editor, [email protected] 516-562-7189

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[ ]American Power Conversion www.apc.com . 13

Autonomy www.autonomy.com . . . . . . . . .C2, 1

Brosix www.brosix.com . . . . . . . . . . . . . . . . . . . 86

CA www.ca.com . . . . . . . . . . . . . . . . . . . 40, 42, 47

CenturyLink www.centurylink.com . . . . . . . . . 58

Citrix www.citrix.com . . . . . . . . . . . . . . . . . . . . . 32

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Hilton www.homewoodsuites.com . . . . . . . . . 29

IBM www.ibm.com . . . . . . . . . . . . . . . . . . 7, 17, 19

iDashboards www.idashboards.com . . . . . . . . 87

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InterSystems www.intersystems.com . . . . . . . 15

iRise www.irise.com . . . . . . . . . . . . . . . . . . . . . . 70

ITWatchDogs www.itwatchdogs.com . . . . . . . 68

Kingston Technology www.kingston.com . . . 22

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Quantum www.quantum.com . . . . . . . . . . . . . 61

Qwest www.qwest.com . . . . . . . . . . . . . . . . . . . 11

SAP www.sap.com . . . . . . . . . . . . . . . . . . . . 54, 55

Samsung www.samsung.com . . . . . . . . . . . . . . C3

SAS Institute www.sas.com . . . . . . . . . . . . . . . C4

SMS Memory Module Assembly . . . . . . . . . . . .

www.smsassembly.com . . . . . . . . . . . . . . . . . . . 68

Sprint www.sprint.com . . . . . . . . . . . . . . . . . . . 21

3M www.3m.com . . . . . . . . . . . . . . . . . . . . . . . . . 51

Time Warner Cable* . . . . . . . . . . . . . . . . . . . . . . . .

www.timewarnercable.com . . . . . . . . . . . . . . . . 69

VeriSign www.verisign.com . . . . . . . . . . . . . . . 53

Verizon Wireless www.verizonwireless.com . . . 4

Vidyo www.vidyo.com . . . . . . . . . . . . . . . . . . . . 65

VMware www.vmware.com . . . . . . . . . . . . 36, 37

*Regional/demographic

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Page 6: CAS is featured in Information Week as "Masters of Technology"

G

L O B A L C I OG

L O B A L C I OY’know, Larry, you’re the only one I’d

admit this to, but the stock price thingalmost drove me nuts! Our revenue

was higher, our growth rate was higher, ourproduct line was bigger—heck, those sissiescan’t even make PCs anymore—but I stillcouldn’t get our stock price within spittingdistance of IBM’s. At this point in my career, Itry not to let emotion cloud my judgment,but I hate IBM.”

“Well, well, imagine that—and the medialike to portray me as Captain Ahab. I’ll ad-mit, Mark, that hate can be a useful asset, butif and only if it’s channeled properly. I thinkthat when you were at HP, you let IBMget under your skin, when youshould have been making sureyou got under theirs.”

“Not really my style, I guess.”“Can you make it your style?

Otherwise, this could be a shortconversation.”

“C’mon, Larry, you wouldn’t even behaving this conversation with me if you did-n’t think I fit the Oracle style. Because I hadto spend a lot of my time at HP fixing things,I didn’t have as much of a chance as I wouldhave liked to play the marketplace predator,but trust me—I can be the most competitiveSOB you ever saw.

“And while I didn’t enjoy your critique ofmy strategy at HP with my ‘infrastructurecompany’ stuff, I see your larger point. Larry,let me say, this is hard for me. I’m not used toanybody telling me what to do or how to doit. So I want you to know I’m trying, but if itwere anybody but you talking to me like youhave, I’d tell that other person to KMA.”

“I understand, Mark. Change is hard. But itis me. So go on.”

“Right. (Sigh.) So IBM’s had this MigrationFactory business for several years, and its solepurpose is to identify competitive installations

where IBM could make a compelling case torip and replace, and then call in the salesSWAT team to make the case, and then work itthrough for the customers. It’s been very suc-cessful—believe me, I know—so I’m gonnatake your advice and recommend we start theCloud Transformation Business grou—”

“—I like this!—”“—p that we can apply across various axes:

private clouds, industry-specific solutions,SMBs with our channel partners, and eveninto middleware with things like the Integra-tion Cloud.”

“That’s what I need to hear because yourmistake at HP, Mark, was that you at-

tempted to trivialize IBM. It’s manythings, but trivial certainly isn’t oneof them. Your idea about a line ofcloud products is good, particu-larly if you use it to leapfrog IBM’s

Migration Factory idea. And just soyou know, I don’t plan to go off on

any more of my cloud rants.” “That’s good to hear, Larry—and I admire

your self-restraint.”“Your job will be like few others in the

world, and you can have a blast doing it, butbear in mind that this is my company—notours, but mine. I’ll give you tons of autonomy,and I expect you to challenge me wheneveryou feel you should. But when I make a deci-sion, it’s final. Can you handle that?”

“No question.”“Excellent. So during my keynote at Ora-

cle OpenWorld on Sept. 19, how about wedo a duet?”

“As long as you lead. See you then.”

Bob Evans is senior VP and director ofInformationWeek’s Global CIO unit. Formore Global CIO perspectives, check outinformationweek.com/blog/globalcio, or writeto Bob at [email protected].

Larry Ellison And Mark Hurd: The Job Interview

A fly on the wall

overhears the final

stages of the chat

between Ellison and

Hurd, who becomes

one of two presidents

at Oracle

globalCIOB O B E VA N S

12 Sept. 13, 2010 informationweek.com

Page 7: CAS is featured in Information Week as "Masters of Technology"

Ron is our VP of finance. He joined ourmidsize manufacturing company sev-eral months ago, coming from a simi-

lar position at a larger company in the insur-ance industry.

Our business doesn’t generally follow someof the more rigorous processes that largercompanies embrace, and this has been achallenge for Ron. One area of friction is ourprocess for justifying IT investments. Whilewe set an IT budget every year based uponspecific project assumptions, we leave a greatdeal of room for adjustment. I often approvework that isn’t in the budget, if I think it’s theright thing to do.

Ron, a stern advocate of fully quantified fi-nancial assessments for any investment, istaking issue with our more flexible approach.I have no issue with ensuring that we putmore meat on some of the bones of our ITprojects, but the five-page Excel worksheetmodel he prepared seems to intimidate allbut the graduates of accounting programs.

Nonetheless, most of our company’s de-partments have adopted Ron’s model, at leastin part because everyone likes to have the fi-nance chief’s support when seeking to spendmoney. However, I’ve noticed that every ITinitiative that comes from the finance teamdoesn’t seem to require a business case.Should we assume that, if finance suggestedit, the case must be so darned obvious as tonot require a rigorous assessment?

A Tempting TargetIT is one of the largest administrative costs

at our company, and it makes for a temptingtarget when Ron is looking to trim thebudget. Sometimes, I have to creatively cam-ouflage certain IT projects—hide them in thebushes. Sales, marketing, and manufacturingalso have to dust off the PowerPoints fromtime to time to withstand the additional fi-

nancial scrutiny. Finance projects, however,are generally safe.

Ron, Sam (our CEO), and I recently dis-cussed one of the major finance projects un-der way in our IT organization. We’re work-ing with one of our key financial suppliersto build linkages between our systems, andRon is convinced that our supplier will re-duce our fees once the new connections arein place. I have my doubts. The design ishighly customized, requiring many specificrules programmed into the code. The an-nual maintenance costs may easily erodeany savings from fee reductions, if they evenmaterialize. It wouldn’t surprise me if ourfees increase, as the supplier adds a “con-venience charge” to cover its system imple-mentation costs.

In our meeting with Sam, Ron was push-ing to expand the project’s scope, and I waspushing back. I suggested to Ron that maybea business case would help us resolve the im-passe. His reply: “We can’t afford not to dothis. A business case won’t change that.”

Of course, I was tempted to point outRon’s “do as I say, not as I do” mentality. Butgetting in the face of the new exec is rarelyan effective team-building strategy. Best totake a positive attitude and see the brightside: I do have a VP of finance who supportsIT projects—even if they’re mostly for the fi-nance department.

With three major IT-driven finance proj-ects on the go, so far I’m batting zero: threebusiness cases requested, none received. Ineed suggestions on how to get the cops toabide by the law they established.

The author, the real-life CIO of a billion-dollar-plus company, shares his experiencesunder the pseudonym John McGreavy. Got a story of your own to share? [email protected].

When The Finance Chief Flouts His Own Rules

All IT projects must

undergo a rigorous

financial assessment,

says Ron, our new VP

of finance—except

those involving the

finance department

CIOSecret

14 Sept. 13, 2010 informationweek.com

J O H N M CG R E AV Y

Page 8: CAS is featured in Information Week as "Masters of Technology"

16 Sept. 13, 2010 informationweek.com

Are companies ready forSalesforce.com’s latest

Facebook-meets-the-enter-prise thing, now that it’s tak-ing its Chatter collaborationplatform to mobile devices?

The free smartphone appwill bring CRM-centric, so-cial-networking-style collab-oration to iPhones, the iPad,and BlackBerry devices byyear’s end. A Google An-droid app is promised forearly next year. “Why can’t Icollaborate when I’m in lineat Starbucks or on the trainon my way to work?” says AlFalcione, Salesforce’s prod-uct marketing director.“That’s how people expect towork today.”

Chatter, which is free witha Salesforce CRM subscrip-tion, lets users subscribe toand follow feeds related tocolleagues, sales opportuni-ties, top accounts, serviceproblems, reports, andmore, just as they would aFacebook friend.

One possible frustrationfor Salesforce customers isthat Chatter Mobile is en-tirely separate from Sales-force’s existing mobile ap-plications. Its Mobile CRMapp offers access to calen-dars, to-do lists, alerts,mapping, and more. A freeMobile Lite client supportsviewing and editing of con-tacts and service records.

So which mobile app

should customers choose?Each has its advantages anddisadvantages. Falcionesays the Mobile CRM appli-cation lets you drill intoopportunities in greaterdepth, but it doesn’t exposenew comments and devel-opments the way ChatterMobile does, unless you ac-tively search.

Chatter also lets peopleadd Twitter and Facebookfeeds, which can be used totrack comments about thecompany or clients—or tokeep up with friends. Tightsecurity controls are meant tokeep internal Chatter feedsfrom becoming fodder onFacebook or Twitter. But pro-ductivity-minded employersmust question when work-oriented collaboration crossesthe line into time-wastinggossip and friend following.

Legit business collabora-tion alone could lead to infooverload. Salesforce’s themethis year has been, “Whycan’t enterprise apps bemore like Facebook?” Ifworkers find themselves fol-lowing too many leads, ser-vice problems, customers,and co-workers (not to men-tion tweets and Facebookfriends), employers and em-ployees just might ask, “Whycan’t my enterprise app bemore like ... an enterpriseapp?” —Doug Henschen

([email protected])

Casual observers arequite enjoying the spec-

tacle of Hewlett-Packardand Oracle brawling it outin public. If you’re a big cus-tomer of the two close part-ners, not so much.

After Oracle last weekhired former HP CEO MarkHurd, HP sued, claiming heis bound by confidentialityagreements that prohibithim from working at Oracle.

A nasty legal battle couldimpact a broad range ofjoint products, services, andmarketing operations. Ora-cle CEO Larry Ellison him-self called the partnershipinto question, labeling HP’ssuit “vindictive.”

“Oracle has long viewedHP as an important partner,”Ellison said in a statement.But with the lawsuit, “the HPboard is making it virtuallyimpossible for Oracle and HPto cooperate and work to-gether in the IT marketplace.”

Ellison hired Hurd aspresident, overseeing sales

and field operations for bothsystems and software.Meantime, Charles Phillipsresigned his position as Ora-cle president. Safra Catz re-mains a co-president.

Hurd left HP’s top job inAugust amid expense reportirregularities, after an inter-nal investigation clearedhim of a sexual harassmentcharge. At Oracle, Hurdwould be in line for an an-nual salary of $950,000 anda bonus of $10 million.

HP and Oracle partner onmany fronts, including atechnology center where Or-acle database software is opti-mized for HP-UX servers. HPsays it’s the leading Oracle ap-plications infrastructure part-ner. It certifies Oracle’s So-laris, Enterprise Linux, andVM on HP x86 systems.

Joint customers includethe state of Kentucky, forwhich Oracle and HP de-ployed a new tax system lastyear. —Paul McDougall

([email protected])

COLLABORATION

Salesforce’s FacebookEnvy Goes Mobile

MARK HURD HIRING

HP Sues Oracle, PuttingPartnership In Question

Hurd: Sworn to silence?[

[QUICKTAKES]

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18 Sept. 13, 2010 informationweek.com

RIM BUYS APPS VENDORResearch In Motion has pur-chased the assets of DataViz, adeveloper of mobile productiv-ity apps, and hired a majority ofits employees. RIM alreadyloads the company’s Docu-ments To Go on many Black-Berry models.With the acquisi-tion, RIM’s forthcoming Black-Pad tablet can hit the marketwith a strong set of Office-com-patible productivity apps.

VMWARE NAMES PARTNERSVMware has named five part-ners through which it will offerdata center services, providingvSphere 4-compatible environ-ments and potentially a simpli-fied way of moving ESX serversinto the cloud.Three of thecompanies—Verizon Business,Terremark, and BlueLock—arebased in the U.S.The others areColt, which operates data cen-ters in Europe, and Singtel, theSingapore telephone company

NOKIA’S NEWPHONESNokia’s N8 smart-

phone, expectedlater this month, will test

whether Nokia has caught upto Apple and RIM in the criticalhigh-end phone market. N8 willcome with a 12-megapixel cam-era, HD video, social networking,and GPS. Nokia will unveil sev-eral other models this month,including the Symbian-basedE7, with a large touch screen.

SYMANTEC DEDUPE PLANSymantec has two new prod-ucts, Enterprise Vault 9.0 andthe NetBackup 5000 appliance,aimed at helping companiesstore less data yet still findwhat they need. EnterpriseVault archives e-mails, files, andIMs for e-discovery. An add-onprovides deduplication for e-discovery search results, so anattorney doesn’t have to see asender’s outgoing messageand the receiver’s identical e-mail. NetBackup 5000 is adeduplication appliance.

Public advocacy groupslast week took the fed-

eral government to task forfailing to execute on Presi-dent Obama’s Open Gov-ernment Directive and forits continued mishandlingof major IT projects.

At the Gov 2.0 Summit inWashington, co-producedby O’Reilly Media and UBMTechWeb, Sunlight Founda-tion executive director EllenMiller described govern-ment spending data on theUSAspending.gov site as be-ing “almost entirely use-less.” Using its own onlinetool, Clearspending.org,Sunlight Foundation con-cluded that nearly $1.4 tril-l ion in annual federalspending was misreportedby the government’s onlinedatabases.

Miller was critical of a re-design of the Data.govsite—calling it a “mediocre”data repository—and of Re-covery.gov, which providesdata on Recovery Act spend-ing. She called on the publicto be more active in moni-toring the government’stransparency initiatives.

Carl Malamud, presidentof Public.Resource.org, saidthat while the White House’scommitment to open gov-ernment is a good start, fed-eral IT implementation isfundamentally flawed. “Ourfederal government spends$81.9 billion a year on IT,”Malamud said. “Much ofthat is a wasted effort. Webuild systems so badly, it’scrippling the infrastructureof government.”

Malamud pointed to theNational Archives andRecords Administration’sElectronic Records Archivessystem as a project that hasbeen poorly managed andover budget. The govern-ment has spent $250 mil-lion on the system and proj-ects it will cost $500 million

to finish. Malamud predictsthe total cost will be closerto $1 billion.

Malamud offered severalproposals for improving Un-cle Sam’s IT performance.He said the governmentshould consider rebuildingIT systems using opensource software and avoidrelying on “overdesignedcustom systems.”

Public.Resource puts gov-ernment information on theWeb. In keeping with thatmission, Malamud sug-gested a “national scanninginitiative” as a way to movepaper records to the digitalpublic domain.

“Prior efforts at digitiza-tion have been halfhearted,”

Malamud said. He proposedthat the government spend$250 million annually overthe next 10 years to convertreams of public documentsinto an electronic format.

Federal CIO Vivek Kun-dra, also speaking at theGov 2.0 Summit, agreedthat the feds must “democ-

ratize data faster.” One goalis to get more “third parties”involved in making govern-ment data available to thepublic in new ways, he said.

Kundra defended theObama administration’sprogress in overhauling fed-eral IT practices and per-formance. He pointed to theOffice of Management andBudget’s decision to evaluate30 financial system up-grades and 24 other majorIT projects—worth a com-bined $50 billion—as evi-dence of reform.

“We’ve halted” some proj-ects, Kundra said, and“turned around” others.

—Elizabeth Montalbano([email protected])

‘USELESS’ DATA

Watchdogs Blast Fed IT Execution

[QUICKTAKES]

Malamud calls for a nationalscanning initiative[

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informationweek.com

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20 Sept. 13, 2010

Department of LaborCFO James Taylor has

advice for federal agencies—and anyone else—wantingto move their financial sys-tems to the cloud: Do exten-sive planning.

In January, the agencyshifted from a 20-year-old,poorly integrated on-prem-ises system to a shared ser-vice managed by GlobalComputer Enterprises. Im-plementation took 18months, including a three-month delay at the end of2009, said Taylor, speakingat the Gov 2.0 Summit inWashington, produced byO’Reilly Media and UBMTechWeb. While shorterthan the typical deployment

cycle for a major financialsystem, it was longer than atypical cloud deploymentbecause of the changes thatthe system forced on theagency’s business processes.

The cloud means the La-bor Department no longerhas to handle the operationand maintenance of its fi-nancial system, and thatadds up to long-term costsavings, Taylor said. Usingthe GCE service also is let-ting the department dra-

matically streamline andstandardize its businessprocesses.

But the change has posednumerous challenges. “Wereally didn’t see ahead interms of requirements andhow big the change wouldbe,” Taylor said. What Labordidn’t do well was studyother use cases to see ifother organizations had sim-

ilar issues, to learn how theytackled them, he added.

One tough part waschanging how the depart-ment handles the invoiceprocess. Instead of walkinginvoices across the depart-ment, the process is nowentirely automated. “Those

types of changes have beenthe hardest in terms of get-ting everything to work,”he said.

Many employees wereunprepared for the changesbecause they doubted thatthe agency could pull offthe upgrade, given a $35million failure several yearsago and the three-monthdelay, Taylor said. There-

fore, at launch, the agencyhad to set up training roomsto show employees how todo things like processvouchers and contracts.“We had a huge effort intrying to catch up,” he said.

—J. Nicholas Hoover([email protected])

FINANCIAL SYSTEM

Avoid These Pitfalls On Road To The Cloud

To ease its Unified Com-puting System users’

concerns about security invirtualized environments,Cisco has introduced theVirtual Security Gateway forNexus 1000V, which ex-tends security more deeplyinto virtual infrastructures.

Nexus 1000V is softwarethat Cisco supplies as a sub-stitute for the virtual switchinside VMware’s ESX hyper-visor. It lets network con-nections to virtual machinesbe set up with governingpolicies.

The Virtual Security Gate-way allows different sets offirewall policies to be at-

tached to various VMs on ahost server. The gateway isconfigured and policies ap-plied through VMware’svCenter management con-sole, letting server, network,and security teams apply in-depth security through a fa-miliar virtual environmentinterface, says Ed Bugnion,Cisco’s CTO and VP ofserver access. The gatewaywas announced at VMworldlast week.

If a virtual machine is mi-grated, while running, toanother physical host, thenthe firewall follows it to itsnew location and applies thesame policies, Bugnion says.

The gateway uses a zoneapproach. Administratorsput a VM in a specific zone,and that determines whichother virtual machines it cantalk to. Zone membership isdetermined by the policiesthat govern individual VMs.

A central security node in-spects a request to connectbetween two VMs and deter-mines whether policies allowthe connection. If they do,then enforcement of the poli-cies shifts off a central secu-rity node and back to theNexus 1000V virtual switch.The distributed responsibilityallows more efficient networkcommunications among

VMs, Bugnion says.The Virtual Security Gate-

way works with other partsof Cisco’s UCS to allow aheavier concentration ofVMs per host server andmore secured environments.

Cisco is making other im-provements to the Nexus1000V and its NX-OS datacenter network operating sys-tem. As Intel and AMD en-hance the chips that runserver motherboards, Bugnionsays, VMware and Cisco soft-ware will increase the amountof work those chips can do viaa set of virtualized servers.

—Charles Babcock([email protected])

VIRTUALIZATION

Cisco Puts Firewall On Virtual Machines

“We really didn’t see ahead in terms of requirements and how big the changewould be.” —James Taylor, CFO of the Department of Labor

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[QUICKTAKES]

Oracle’s new data integra-tion product lineup

combines technologies fromthe acquisitions of Golden-Gate and Sunopsis. The resultis products capable of inte-grating big data loads in het-erogeneous environmentswith real-time perform-ance—a combination in-creasingly in demand.

The two key products areOracle GoldenGate 11g andOracle Data Integrator 11g.The products remain dis-tinct, but this release involvesmore than just a rebranding.

The strength of Golden-

Gate technology is changedata capture (CDC) for real-time updating. In contrast tobatch-oriented techniques,CDC monitors changes insource-system data at the loglevel and instantly applieschanges to the target system.Businesses with real-time in-formation needs, such asphone companies and onlineretailers, use GoldenGate.

But CDC technologiesaren’t well suited to heavy-duty data transformationsteps such as aggregation.That’s where Oracle Data In-tegration 11g comes in. ODI

is distinguished from conven-tional extract, transform, andload (ETL) tools in that it of-fers an extract, load, and

transform (ELT) approach.Conventional ETL handles allthree steps on data integra-tion servers; ELT moves pro-cessing-intensive transforma-tion into the database, whereit’s done much more quickly.

By combining CDC andELT approaches, companiescan keep pace with high-vol-ume operational workloadswhile also handling requiredtransformations in near realtime. Oracle says datathroughputs of more than 50GB per hour aren’t uncom-mon. —Doug Henschen

([email protected])

BIG DATA

Oracle Focuses On Real-Time Data Integration Preference

For New Integrations

39% Custom code directly into main system

34% Server-based feed(Oracle XML, MarkLogic, etc.)

12% Appliance

12% Cloud-based portal

4% Other

Data: InformationWeek Analyticssurvey of 281 business technol-ogy professionals,April 2010

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he wiki has left the building.And the fact that it has says a whole lot about the new pressures business technol-

ogy organizations are under. It’s not the cut, cut, cut mind-set of a year ago, accord-ing to our exhaustive InformationWeek 500 research. Budgets have loosened a bit as

companies try to thrash their way out of a moribund economy. As they do, IT organizations arehaving to help employees interact in entirely new ways with the outside world, particularly withcustomers, who themselves are figuring out what kind of social networking they want to do.

Which leads us back to those wikis. A year ago, just 42% of InformationWeek 500 compa-nies used wikis, blogs, or social networking to reach out to customers, suppliers, and part-ners. This year, that figure shot up to 72%, in one of the most dramatic one-year moveswe’ve ever seen in our InformationWeek 500 data. Back in 2008, only around one-third usedwikis and blogs for external collaboration. So in just two years, this kind of collaborationoutside the firewall has gone from the early adopter realm to darn near table stakes.

Analytics is another screaming IT priority. Fifty-three percent of InformationWeek 500companies cite deploying business intelligence tools as a key initiative that improved pro-ductivity, and 36% cite getting BI to more employees more quickly as a key 2010 innovationplan, the third-most-often cited priority.

The best analytics work is happening when business units and IT teams blur, so that the workfocuses on goals that move the sales or profit needle. At one hospital network, Group HealthCooperative of South Central Wisconsin, it was just this kind of effort—headed by the CIO—that led it to analyze its emergency room data to identify ER “frequent fliers.” It found that just92 patients rang up $2.2 million in costs by visiting the ER more than six times a year. Educat-

By Chris Murphy

Rya

nEt

ter

informationweek.com Sept. 13, 2010 25

Inside the InformationWeek 500Vanguard Group, the No. 1 ranked company 30 | IHG, No. 2 33 | Colgate-Palmolive, No. 3 38 | 250 top innovators 41

Merck, No. 4 50 | UPMC, No. 5 56 | The entire InformationWeek 500 59 | 20 great ideas 71

Government innovators 78 | Research analysis 83 | See more online at informationweek.com/500

T

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26 Sept. 13, 2010 informationweek.com

ing those patients on lower-cost op-tions cut those costs 20%.

Mobility might seem like an obvi-ous innovation hot spot, what with 1billion iPhone apps already down-loaded. But only 22% of Information-Week 500 companies cite developingmobile applications as a way they’veimproved productivity this year (upfrom 15% last year). We didn’t ask ifthey’re doing mobile development forother goals—like reaching cus-tomers—but the low level for inter-nal use suggests that mobile develop-ment isn’t yet booming.

Drugmaker Merck’s three highlypractical iPhone apps show how mo-bility can change what companies dofor customers. The apps, which Merckdoesn’t even put its name on, let pa-tients track varying symptoms and vi-tals. IChemoDiary, for example, lets pa-tients record side effects as they feelthem, so that when they meet with adoctor they don’t have to think “Howlong did the nausea last after the lasttreatment?” The other two apps let peo-ple track migraine and diabetes stats.

IT Must Know The CustomerBringing in any new customer-fac-

ing application is tricky, though, re-

quiring business technologists tothread between what’s possible andwhat works. In the area of collabora-tion and social networking, home im-provement retailer McCoy’s built aplace on its Web site for independentcontractors to post their profiles, andit took the gutsy step of letting theminteract directly with McCoy’s cus-tomers. Wet Seal, a retailer of cloth-ing for teenage girls, lets girls buildand rate outfits on its social network-ing site. It learned that customers

look at outfits on the site, but thoseoutfits really go viral only when girlspost them to their Facebook pages.

Then there’s Vanguard Group, themutual fund giant and this year’s No. 1company in the InformationWeek 500ranking, which is easing into socialnetworking. It’s helping people whorun company 401(k) plans interactwith one another, through moderatedonline discussions. Individual in-vestors can interact on parts of the site.But because Vanguard’s mission is toget people to resist their quick-twitchtendencies and invest for the longhaul, it’s being careful about where andhow it unleashes “community.”

“It’s not like Amazon, where it’s ano-brainer that you want to see whatthe community is saying about thePC before you buy it,” says VanguardCIO Paul Heller, who ran the com-pany’s retail investor business beforebecoming CIO. “... Candidly, thecommunity isn’t very good at invest-ing, as a whole. They’re buying at theheight of markets, and they’re sellingwhen they’re panicked.”

The survey numbers tell us thatcompanies, en masse, are pushing col-laboration beyond the firewall. Butthey don’t tell us how much. That’s

54%

40%

36%

36%

34%

26%

24%

Data: 2010 InformationWeek 500 survey

Make business processes more efficient

Introduce new IT-led products or services for our customers

Get better business intelligence to more employees, faster

Lower IT or business costs

Improve Web operations or customer experience

Improve customer service

Engage customers in new ways

2010 Innovation Plans

75%

Data: 2010 InformationWeek 500 survey

Software as a service

Wikis, blogs, or social networking tools for external collaboration

Cloud computing services

Consumer-oriented online applications employees find useful

61%

72%42%

50%37%

27%25%

2010 2009

Which Web Technologies Are Being Adopted By Your Company?

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Sept. 13, 2010 27

where IT leadership takes over, balanc-ing new possibilities and higher expec-tations against what’s really going todrive growth and improve the busi-ness. That balancing act is a centraltheme to this year’s InformationWeek500, as companies embrace newgrowth opportunities, don’t worryquite as much about cost cutting, butstill fret about the uncertain economy.

Some 40% of InformationWeek 500companies expect to drive new IT-ledproducts or services as part of theirinnovation plans. Consider MansfieldOil, an oil and gas distribution com-pany, whose IT organization hasstarted selling a software-as-a-serviceapp to the company’s customers tohelp automate inventory tracking.“We could grow by grabbing marketshare from competitors,” CIO DougHaugh says. “But is that the businesswe want to be in? No. We want toopen new revenue streams.”

Twenty-five percent of Information-Week 500 CIOs have a formal respon-sibility for innovation, in addition totheir IT jobs. That’s up notably from16% a year ago. Twenty-seven per-cent are officially responsible for busi-ness process improvement.

Budget Breathing Room Without a doubt, the budget hatchet

isn’t hanging over IT like it was in 2009. More than half of InformationWeek

500 companies (57%) expect IT

spending this year to exceed lastyear’s budget, up from just 37% ex-pecting an increase in 2009. And only20% expect their IT budget to de-crease, compared with 42% in 2009.

Still, this year doesn’t even returnto the optimism companies had in2008, when 62% thought their ITbudgets would increase. After theclobbering of 2009, a year marked bybudget cuts, layoffs, and pay freezes,perhaps IT teams are feeling cautious.

Asked how they’ll innovate in 2010,just 36% say by lowering costs, com-pared with 47% last year. That, too,points to breathing room on budgets.

Offshore outsourcing follows the

pattern it has in recent years—it’splateaued. Fifty-eight percent of Infor-mationWeek 500 companies do someform of IT outsourcing outside the U.S.(For more on outsourcing, see p. 83.)

There is a slight uptick in the glob-alization of IT, but it’s focused on em-ployees, not outsourcing. Nearly half(49%) of InformationWeek 500 com-panies make global support and de-velopment part of most IT staffers’regular jobs, up from 42% a year ago.Forty-four percent are integratingmore IT workers into global businessprocesses, such as purchasing andsupply chains, up from 38% last year.Yet IT’s global role looks to be mostly

How The InformationWeek 500 Are Selected

Now in its 22nd year, the InformationWeek 500 rec-ognizes business technology teams that havemade a demonstrable impact on the way theirorganizations do business.

To be ranked, companies with revenue of $250 million ormore must complete a rigorous application on their technol-ogy strategies. The process is quantitative and qualitative.Applications are reviewed by a panel of InformationWeek edi-tors, who determine the final ranking.The data is aggregatedacross all InformationWeek 500 companies and by industry; in-

dividual company data isn’t disclosed without permission.The 2011 InformationWeek 500 application period opens

in January.You can pre-register at informationweek.com/500/preregister. For more information, visit the Resource Center atinformationweek.com/iw500. You can send questions [email protected].

The InformationWeek 500 Analytics report,which includes allthe aggregated data from the survey,can be downloaded free,for a limited time,at informationweek.com/analytics/2010/500.

—Heather Vallis ([email protected])

59%

53%

30%

25%

23%

23%

22%

22%

Data: 2010 InformationWeek 500 survey

Deployed new types of collaboration software

Deployed business intelligence tools

Deployed unified communications

Increased support for telecommuting and remote workers

Deployed videoconferencing

Encouraged workers to use Web 2.0 technologies

Deployed desktop virtualization infrastructure

Developed mobile applications

How Have You Improved Productivity?

InformationWeek

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28 Sept. 13, 2010 informationweek.com

in support. Just 14% cite “pursuenew global opportunities” amongtheir 2010 innovation plans, nearlyidentical to last year’s findings.

In terms of what companies arespending on, desktop virtualization isone emerging technology that looksto be getting some pickup—22% ofcompanies have deployed it, up from13% a year ago.

What’s Not A PriorityWhat’s dead in terms of priorities—

or at least on life support?Green IT, for starters. How else to

explain the paltry 5% who cite amore “eco-friendly IT environment”as a top 2010 innovation effort. Notthat green IT’s ever been a chart top-per—last year 8% cited it. Companiesaren’t opposed to green IT. In fact,companies talk a great “sustainability”game. It’s just that IT teams tend tocome at green IT through the cost-cutting door. They’re consolidatingdata centers to avoid building a newone, to buy fewer servers, and to useless power. Turns out, that’s all prettyeco-friendly, even if it’s not the goal.

Information security, once ahotbed of business technology inno-vation, has cooled off. Not that it’sless important—not by any stretch.But in the innovation essays of IW500 companies, very few wrote abouttheir security initiatives, a notableshift from a few years ago. Perhapsthat’s a sign that IT thinks it’s gettinginformation security under controland not reacting to every vulnerabil-ity and bug.

Vanguard, though, doesn’t take that

view—something about holding $1.4trillion in other people’s assets, andthe associated personal information,makes the company consider securityamong the two or three areas where itwants to be leading edge. One of thelatest innovations it’s piloting is voicebiometrics, using a comparison to acustomer’s recorded voice to replace asignature guarantee for some transac-tions, such as a name change.

Those Pesky EmployeesThe customer is always right. But

lately, employees are getting mightydemanding as well.

The pressure is on IT teams to de-liver collaboration, mobility, and infor-mation to employees that’s as power-ful as what they have in their off-dutylives. So if Facebook lets you knowwhere your 8th grade locker buddynow works (whether you care or not),you expect to be able to search yourcolleagues’ profiles for someone with

search engine marketing experience,and connect with that person. Thatconsumer-to-business dynamic helpsexplain why 59% of IW 500 compa-nies have deployed new collaborationsoftware in the past 12 months to im-prove productivity. Real estate com-pany CenterPoint, for instance, createdan add-in to make Microsoft Outlookthe access point for all employee apps,from e-mail to ERP to CRM.

So have companies taken the reinsoff employees, trusting them to headonto Facebook and Twitter and Googlecollaboration apps if that’s what theyneed to do their jobs? Not even close.Only 27% of IW 500 companies en-courage employees to use consumer-oriented apps they find useful.

This tension is everyday life for In-formationWeek 500 IT leaders, as theytry to let employees be more open andcollaborative than ever with customersand colleagues, while staying secureand compliant and within budget. Butthe best IT teams don’t let their ambi-tions be hamstrung, be it by tradition,or fear, or even budgets. They’re driv-ing for growth, and actively makingthe case for new ways that IT can spurrevenue and boost profits.

Chris Murphy ([email protected])is editor of InformationWeek.

Data: 2010 InformationWeek 500 survey

More

Same 23%

Less

57%

20%

How Will Your 2010 IT Spending Compare With 2009?

Find more at informationweek.com/500: Learn about all 21 of the InformationWeek 500 industries

: View interviews with CIOs of the top InformationWeek 500 companies

: Download our 2010 InformationWeek 500 Analytics Report

: Apply for next year’s InformationWeek 500

InformationWeek

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30 Sept. 13, 2010 informationweek.com

ow do you get towork on the most in-teresting tech proj-ects at Vanguard, themutual fund giant?

You volunteer.Like most companies, Vanguard has

wrestled with how to make innovationa part of its everyday culture, withoutchasing every gee-whiz idea peoplecome up with. Under CIO Paul Heller,volunteering has become one keypiece of its innovation strategy. It’s nota Google-like program, where engi-neers can set aside 20% of their timeto pursue new ideas. Vanguard volun-teers keep all their day-job responsi-bilities and log extra hours to work onmore cutting-edge projects.

The strategy has several advantages.One is keeping the cost down to pur-sue prototype-stage ideas. An exampleis Vanguard’s first iPhone app, which itlaunched last year. No single business

unit could justify building an iPhoneapp based on short-term ROI. Whilesmartphones are commonplace, thenumber of people using the new appin a week is less than the number us-ing the Web site in an hour. So a vol-unteer team created a first version,which the retail investor division gotwithout spending any of its budget.“The first release was kind of on thehouse,” says Jeff Dowds, who leads ITsystems for the retail group and cham-pioned the mobile project.

For employees, the volunteer planlets them work on something they’repassionate about, with the blessingand support of their bosses, and getcredit for it if it works. For Vanguard,it also serves as an informal vettingmechanism—almost like a startuptrying to raise venture capital. Peopleare betting their time and reputationson volunteer projects, somethingthey’ll risk only if they think those

projects will pay off for the business.Vanguard has more-formal channelsfor funding innovative IT projectsthat can pay their way. The volunteereffort tackles projects whose benefitslikely are further out.

CIO Heller doesn’t hold the iPhoneup as a mind-blowing innovation—hundreds of thousands of iPhoneapps were out when Vanguard cameout with its own. But very few werein financial services, and Vanguardcustomers weren’t clamoring forthem. Vanguard wants to have mobiledevelopment skills and experiencewell ahead of customer demand, andwell before an operating group canmake a business case for such apps.

“It’s applied R&D,” Heller says. “Wecan look two, three years out and say,‘Rich Internet apps are going to hap-pen. We already see it on The NewYork Times or Amazon.com. Don’t wewant to do it?’ We want to pave the

THE VANGUARD GROUP

Vanguard’sInnovationPlan

HCIO Heller wants IT with “wow”and relevance[

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Sept. 13, 2010 31

way on the technology, so the firstbusinessperson up who wants to do arich Internet app doesn’t have to fig-ure it out on their project.”

Vanguard has tried other approachesto IT innovation. For decades, it was afast follower. Then it created a formalinnovation lab, with marching ordersto spot the latest emerging tech thatcould give an edge to the company. Butthat work was too far removed fromcurrent business needs, Heller says.

Now Vanguard has just a five-per-son IT innovation group. Its job is toorganize those ad hoc volunteerteams around a project and coachthem through techniques such as ag-ile software development sprints. Butthe ad hoc teams do the work.

“This isn’t innovation as in ‘Let’s becool to show stuff off to our externalclients,’ like doing retina scans,”Heller says. “We try to be really con-nected to our business and clients.”

Keeping IT in touch with businessneeds is easier at Vanguard than at a lotof other companies, since it regularlymoves people in and out of IT. Hellerheld multiple business positions, thenworked a multiyear stint as an IT man-ager, then led key business operations,and has been CIO since 2006. TimBuckley started in a business unit,helped shape Vanguard’s early Webstrategy, became CIO, and now leadsthe company’s retail division.

But until the volunteer effort waslaunched, something was missing. “Wehad a little bit of a lull on the innova-tion side,” Vanguard CEO Bill McNabbsays. McNabb says he and Heller talkabout always having some IT in theworks that has a “wow” factor.

Vanguard’s IT EvolutionVanguard didn’t always think tech-

nology leadership was important. Infact, not being a tech leader was oneof its core principles, part of its phi-losophy of being a low-cost provider.

Then in the early 1990s, VanguardCEO John Bogle, the company’sfounder and a legend in the mutualfund industry, gave a speech challeng-ing employees to question the com-pany’s sacred cows—including its techfast-follower principle. Bogle put thecompany on the path to embrace thelatest IT to power its low-cost strategy.

As Vanguard became an IT leaderand innovator, Bogle’s successor asCEO, John Brennan, set the expecta-tion that IT was inseparable from “thebusiness.” He made clear that businessunit leaders couldn’t fob off IT fail-ure—they were responsible for gettingthe needed technology. “Gately getsfired” became something of a catch-phrase among the executive team, afterBrennan explained that if, just as anexample, the institutional investorgroup couldn’t deliver because of an ITshortcoming, it was the head of thatunit, Jim Gately, who’d be held ac-countable. (Gately had a long and suc-cessful Vanguard career. Now retired,he serves on the Vanguard CharitableEndowment board, with Brennan.)

And then there was CIO Bob Di-Stefano, whom Vanguard leaderscredit with bringing the company intothe Internet age, providing what cur-rent CEO McNabb calls “tech enlight-

enment training.” DiStefano broughtin Internet pioneers and futurists topreach the Web gospel, and he helped“shape a generation” of leaders’ think-ing about IT, McNabb says. Hepounded home the idea that investorswould judge Vanguard.com based ontheir experiences on leading Web siteslike Amazon’s, not other financial

sites. (DiStefano died unexpectedly atthe age of 52, in 2002.)

Vanguard doesn’t have branches, re-lying on the Web, phone, and mail tointeract with customers. In 2000, Van-guard had about $500 billion in assetsand 12,000 employees. Today, it man-ages $1.4 trillion in assets—and stillhas only about 12,000 employees.Thanks to the Web, it takes only25,000 to 35,000 phone calls a day,instead of the 100,000 it did in 2000.But it has about 400,000 logons.

Yet neither McNabb nor Heller wasconvinced Vanguard was doingenough to stay ahead of emerging tech.“Disruptive technologies often mani-fest themselves first in a small way—and then they explode,” McNabb says.

The CEO’s answer is to set asidesome budget for disruptive tech proj-ects—the kind no one business unitcan fund but that might make sensefor everyone in the near future. For ex-ample, he allocated a couple of milliondollars for an internal collaboration sitethat faced a tough battle in Vanguard’sformal technology review group.McNabb says Brennan did the samething back when “no one could reallyput an ROI on the Web that mattered.”

Heller’s answer, after some experi-menting, has been the volunteering

concept paired with the small innova-tion team that organizes ad hoc efforts,which Vanguard calls “Dig” teams—for Distributed Innovation Group.

Among the innovation group’s keyoperating practices is that each Digteam needs a sponsor—a key man-ager to vouch for the project’s busi-ness value and be something of a

InformationWeek

“Disruptive technologies often manifest themselves first in a small way—and thenthey explode.” —CEO Bill McNabb

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informationweek.com

“spiritual leader” for the effort. Another is that everyDig project is different, depending on the goal andthe people involved, so the organizers must be flexi-ble. Usually, about 15 to 20 people answer a call forvolunteers, and about 10 do the bulk of the work.

And this volunteer team won’t take its project to full-scale implementation. “There’s always an end state ofwhen the innovation team will turn it over to IT for fullsupport,” CTO Carol Dow says. In addition to the adhoc work, each of the innovation team members also isassigned one key area to research for opportunities: appdev, mobile, CRM, flexible infrastructure, security, mar-keting, contact center, Web 2.0, and enterprise 2.0.

What’s AheadVanguard’s IT teams have a lot of innovation in the

pipeline. One area is internal collaboration. The IT or-ganization has been using what it calls the IT hub,SharePoint-based sites for informal collaboration. RobLake, who leads the five-person innovation group, saysthe challenges include meeting regulations such asrecord retention, but also getting the tools adopted.For that, he isn’t wasting time trying to convince any-one they need a collaboration tool. Instead, he’s look-ing around Vanguard to “find passionate communitieswhere they’re struggling to collaborate,” Lake says.“Find the collaborative groups that need tools.”

Social media is another looming challenge. Whileits Web site is a huge success, “the one gap we havefound is the personality, the culture of Vanguard is re-ally hard to come through on Vanguard.com,” saysAmy Dobra, who leads the social media effort. Yet Van-guard’s wrestling with how to meet demand for quick,personable interaction within the strict regulatory en-vironment financial companies face.

In mobility, it has a Dig team working on a “buildonce” mobile strategy, so it doesn’t have to build appsfor every platform from iPhone to Android to Black-Berry. It’s building a prototype for a rich, interactivemobile Web site. And it’s experimenting with a mobileWeb site in what’s essentially a mobile app container,with minimal programming for each specific platform.But the retail group’s Dowds thinks they face anotherfive years of developing for multiple platforms.

For now, Vanguard thinks it has the right formulaand practices for taking on these emerging technolo-gies. But count on this: If this system doesn’t deliverthe tech the company needs, Vanguard will again beready to evolve its IT innovation strategy.

—Chris Murphy ([email protected])

InformationWeek

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informationweek.com Sept. 13, 2010 33

ll that Tom Conophyneeds to do to show offthe IT innovations ofInterContinental HotelsGroup is to take visitors

next door. Beside the company’s U.S.headquarters in Atlanta is one ofIHG’s Crowne Plaza properties,which serves as a technology testbed. The hotel’s lobby has an airlineflight board similar to those in air-ports, as well as touch-screen PCsthat let guests do everything fromcheck flights to search for nearbyrestaurants. Business travelers cantake advantage of a smart whiteboardin the hotel’s conference area.

Conophy, IHG’s CIO, encourages ITstaffers at the company to experimentwith new technologies because, hesays, “I don’t know where the next biginnovation is.” IHG’s IT lab, with anopen floor plan and free soft drinks,resembles what you might find in Sili-con Valley. “As long as they don’t burndown a hotel or electrocute a guest,those are the only two rules that reallyapply,” Conophy jokes. “We don’twant to curtail their thinking.”

IHG, which owns seven hotelchains, including Crowne Plaza, Hol-iday Inn, and InterContinental Ho-tels, opened 439 hotels around theworld last year, with plans for another1,302 hotels and 197,431 rooms.

Revenue per available room—a keyindustry metric—is on the upswingagain after declining during the globalrecession.

Conophy talks about making hotelguests “the center of our universe,” andcustomer loyalty is vital to growth inthe hospitality industry. To keep guestscoming back, IHG is investing in busi-

ness intelligence. A Teradata database,25 TB and growing, holds 200 millionguest profiles, including detailed infor-mation on 43 million loyalty planmembers. Every time a customerbooks a room, checks into a hotel,watches a movie, or uses the minibar,the database gets updated, and IHGuses that data to, among other things,run targeted marketing campaigns,look at what rate plans have the high-est uptake, analyze leisure and busi-ness trends, and even slice and dicetrends by, say, the company for which asubset of guests work. Other dash-boards track IHG’s performance on Ex-pedia and other third-party travel sites.

Souped-Up SearchA reflection of the company’s grow-

ing business, IHG’s reservation sys-tem now gets about 30 million avail-ability requests a day. To support theworkload, the company developed itsown patent-pending search technol-ogy, the Bottom-Up Optimum SearchStrategy. BOSS, as it’s called, is a Javaapplication that runs on an OracleRAC database. It uses complex algo-rithms and business rules to optimizerequests and queries, and cachingtechnology to speed up responses.

When processing a query, BOSSgathers a swath of information on rel-evant hotels, allowing for filters to be

INTERCONTINENTAL HOTELS GROUP

Search, Mobility, BI KeysTo Hotel Chain’s Growth

AHotel guests“want powerful computing in theirhands, and for it to be intuitiveand rapid.”

—CIO Tom Conophy

InformationWeek

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34 Sept. 13, 2010 informationweek.com

applied to the data. For example, arewards club member could searchfor a hotel in Atlanta in May for oneto three nights, and the system woulddo one call to the back-end systemthat would return appropriatematches. The same request in an-other hotel operator’s system mightrequire multiple searches and hun-dreds of database calls.

The most robust BOSS usage is cur-rently limited to IHG employees,though the system has been integratedwith Google, so the company can pub-lish ads to the Web that show its low-est room rate in a given market whensomeone searches for a hotel. “Searchis the killer app for us,” Conophy says,adding that when BOSS is made avail-able to the public on IHG’s Web siteand on travel sites, it will include GPSsupport and voice search. By the endof this year, 30% of all IHG hotelroom searches will be moved to BOSS,and 100% by the end of next year.

Untethered ConciergeMobility is another area of empha-

sis. The company receives about $2.5million a month from mobile book-ings—a 400% increase over last year.IHG’s iPhone app is the most down-loaded in the hotel industry, and thecompany recently added an Androidapp. “We expect our mobile businessto grow exponentially,” Conophysays. “People want powerful comput-ing in their hands, and for it to be in-tuitive and rapid.”

Experimentation is the name of thegame in the mobile world, saysBryson Koehler, IHG’s senior VP ofrevenue and guest technology. “Icouldn’t tell you exactly what our fo-cus is going to be because it’s chang-ing so rapidly,” he says, comparingmobility to the Internet of the 1990s.

In fact, mobility increasingly fac-tors into guests’ in-hotel experiences.IHG recently began testing Apple

iPads at InterContinental hotels to getconcierge staff out from behind theirdesks and engage guests.

Going forward, guests will be ableto use their smartphones to check inand even unlock their rooms. Con-cierges will be able to push sightsee-ing itineraries to guests’ mobile de-vices, and guests will be able totransmit their preferences from theirdevices to the hotel before theycheck in, under a concept IHG calls“Virtually Me.”

That future is fast approaching.Testing of a mobile door-unlockingcapability provided by startup Open-Ways came out of IHG’s lab and wentinto Holiday Inns in Houston andChicago in mid-August. With thattechnology, the hotel gives a guest aspecial number to punch in from hercell phone, which then emits a spe-cial sound that unlocks the doorwhen the phone is placed against a re-ceiver attached to the door lock. SaysConophy: “We want to endear ourbrands to guests so they come back,and in doing so you’ve got to havetechnologies supporting their stay.”

Hotel In A BoxIHG’s 800-person IT organization

works mostly from the Atlanta head-quarters, while IT personnel in fran-chise locations—which account for95% of the company’s U.S. hotels—comprise a larger matrixed organiza-tion. IHG spends a bit more than$200 million annually on IT, orabout 1.2% of revenue, less thancompetitors Hilton, Starwood, andMarriott. Franchise properties aren’trequired to use IHG platforms, butthey typically use its reservations andproperty management systems.

IHG makes it easier for franchiseesto adopt corporate-recommendedtech via its “hotel in a box”—every-thing from hosted PBXs and serversto point-of-sale systems in one pack-

age. IHG partnered with IBM to pro-vide that IT as a service. “Hotels wereasking us what to do, but it was hardto do this for as many as two new ho-tels opening each day,” says Gustaaf

Schrils, IHG’s VP of global technol-ogy for the Americas. The hotel-in-a-box costs are 5% to 10% lower forhotel operators than a do-it-yourselfapproach, Schrils says.

In another effort to cut costs (andits carbon footprint), IHG last yearlaunched Green Engage, a Web-basedpilot system developed with HarvardUniversity. Under the program, hoteloperators record monthly utilities us-age, among other data, and the systemtells them whether their properties areefficient based on city, state, and occu-pancy norms, and then it makes rec-ommendations—for example, whereto install LED lighting. As a next step,the company will gather energy datausing technology such as water flowreaders. Conophy estimates Green En-gage could save IHG hotel operatorsas much as $400 million annually.

—J. Nicholas Hoover([email protected])

IHG By The Numbers

$772 million in revenuefor the first half of 2010, and$8.9 billion with all franchises

$200 million IT budget;800-person IT organization

4,503 hotels and 656,661rooms in operation

1,302 hotels with 197,431rooms under development

132 hotels in operation inChina, with another 148 hotelsunder development

$1 billion relaunch of HolidayInn brand under way

INTERCONTINENTAL HOTELS GROUPInformationWeek

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onsistency. It’s what con-sumers expect fromeveryday products suchas toothpaste and soap,and it’s what consumer

packaged goods company Colgate-Palmolive strives for in everything itdoes, from manufacturing to finan-cial performance.

Consistency also is the foundationof Colgate Business Planning, a busi-ness-IT initiative that has enabled thecompany to shift more than $100 mil-lion toward more profitable growthareas. CBP is about ensuring a consis-tent process and supporting technol-ogy for commercial investments: thefunds are allocated for everythingfrom rebates for retailers to promo-tional campaigns, special discounts,and logistics programs.

Many consumer goods companiesmeasure commercial investment interms of “uplift”—the difference be-tween what they actually sold andwhat they would have sold had theynot run a particular campaign. Colgatewanted deeper insight, with profit,loss, and ROI analysis down to indi-vidual products, brands, and cus-tomers (meaning major retailers).

Colgate is known for iconic brandssuch as Colgate toothpaste, IrishSpring soap, Ajax cleanser, and Palm-olive dishwashing liquid. Brandrecognition certainly helps sell thosegoods, but products don’t fly off the

shelves without careful planning andexecution in cooperation with majordrugstores, supermarket chains, andmass merchants. Promotional plansand execution have to be responsiveto both the competition and ever-changing economic conditions.

Until the CBP project got underway five years ago, Colgate’s morethan 100 global subsidiaries took dif-ferent approaches to measuring the

success of commercial investment. Todevelop a uniform methodology, thecompany began by holding work-shops around the globe to understandthe processes and characteristics of arange of subsidiaries—some large andsome small, some in mature marketsand some in developing countries. Aproof-of-concept delivered in 2006provided a foundation for promotion-planning procedures, as well as profit-and-loss and ROI measures.

The CBP process starts with top-down, 18-month brand and retailplans from corporate. Key accountmanagers then build detailed, bot-tom-up plans to meet the overallgoals for big retailers and customergroupings. As investments are made,post-promotion evaluations measurethe cost, uplift, and profitability ofeach campaign by customer.

Account managers can adjust theirplans as they discover what’s work-ing for particular salespeople, brands,products, retailers, and regions. Salesforecast accuracy also is measuredagainst actual orders and shipments.“Plans are fed into our supply chainsystems, so they get a demand signalthat is based on approved plans, notsalespeople’s aspirations,” Colgate-Palmolive CIO Tom Greene says.

Investing WiselyThe CBP process depends heavily

on technology, and here, too, Colgate

COLGATE-PALMOLIVE

Data Drives Colgate Investment Decisions

CColgate gets “a demand signalthat is based onapproved plans, not salespeople’saspirations.”

—CIO Tom Greene

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Sept. 13, 2010 39

relies on consistency: The company’soverall IT strategy is centered on us-ing SAP software wherever it can. Thepower of using a single applicationvendor is that everything is integrated,Greene says. “With nonintegrated sys-tems, accuracy and consistency de-pend on the systems in which datahappens to reside,” he says. “WithSAP, the product masters and the cus-tomer groupings are all driven by thesame master data.” As a result, he says,you don’t have 12 different people of-fering up 12 different “versions of thetruth” during meetings.

SAP has been involved in allphases of the CBP project. When theprocess was first rolled out inCanada and Mexico in 2006, it wasbuilt on SAP promotion planningand sales and distribution function-

ality. Now deployed in 17 Colgatesubsidiaries worldwide, CBP hasbeen steadily enhanced, most re-cently (in 2009) with SAP Business-Objects dashboarding and what-ifplanning capabilities and SAP CRM7.0 user interface improvements.“Early on, the maturity of the CRMproduct wasn’t quite what weneeded it to be, but we worked withSAP to evolve it into a robust com-mercial planning tool,” Greene says.

The CBP process is now used bymore than 1,000 customer planninggroups accounting for about 60% of

the company’s commercial investmentspending. ROI analysis by customermakes it clear which types of promo-tions are driving profitable growthand which aren’t, with insight downto specific products. So, Colgate hasbeen able to reinvest $100 millioninto more profitable promotions.

Colgate has learned many lessonsabout the profitability and perform-ance of various commercial invest-ments. Greene declined to give awaywhat he called “trade secrets,” but it’seasy to guess that changes to couponlevels and in-store displays or adjust-ments to discount thresholds, re-bates, and logistics allowances mightbe involved.

The long-term goal is $300 millionin savings that could be reinvested ordropped to the bottom line. That

leaves a ways to go, but with the lat-est BI and CRM improvements, Col-gate has next-day analytic visibilityinto performance bright spots andshortfalls.

“Every morning, every senior exec-utive can see what happened [withnet sales] globally, and they can trackhow we’re doing against our monthlyplan,” Greene says. “We know whichsubsidiaries are hitting their goals,and we can also look at market-sharechanges based on Nielsen data.”

Colgate’s deployment experienceand the latest BI and CRM upgrades

have made it easier to accelerate theongoing subsidiary-level rollouts andget CBP insight into the hands of em-ployees. A dedicated team of six mar-keting and supply chain executives re-views the use of the CBP process andcounsels subsidiary-level managers.Dedicated IT teams also support theprocess, so any difficulties integratingrequired data or adapting to new in-terfaces can be resolved quickly.

From the very beginning, Colgateavoided a cookie-cutter approach. Thecore process is immutable, but sub-sidiaries can tweak 20% to 30% of theapproach to match local market char-acteristics. As an example, some sub-sidiaries might have 100 or more keycustomers whereas others might havejust four taking up 80% of commer-cial investment. Units with a few large

customers can develop deeper levelsof promotional planning and analysis.

Greene says he’s gained a lot ofvaluable insight through his earlyinvolvement in the CBP project.“You have to understand the tech-nology, but the most importantthing to a CIO’s success is to under-stand the business so you can marrythe two together,” he says.

The margin-driving, technology-supported CBP process is just thesort of pairing he’s talking about.

—Doug Henschen([email protected])

Proof of concept with standard SAPpromotion-planning capabilities. Firstproduction version, including basic ROIand account-level P&L analysis, rolled

out in Canada and Mexico.

Productivity improvements support broad editing and copying

of promotion plans; buying-pattern analyses introduced. Subsidiary rollouts continue.

Subsidiary rollouts begin withmore advanced ROI and

package-planning analysis.

Performance and usabilityenhanced with SAP

BusinessObjects dashboards andSAP CRM 7.0 user interfaces.

s s st t 2006

20072008 2010

2009

COLGATE’S CBP TIMELINE

Data: Colgate-Palmolive

InformationWeek

Page 23: CAS is featured in Information Week as "Masters of Technology"

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

Austin Energywww.austinenergy.com Austin,TexasSynopsys Inc.www.synopsys.com Mountain View, Calif.Avnet Inc.www.avnet.com Phoenix, Ariz.Northern Trust Corp.www.northerntrust.com Chicago, Ill.National Oilwell Varco Distribution Serviceswww.nov.com Houston,TexasSouthern California Edison www.sce.com Rosemead, Calif.Flextronics International Ltd.www.flextronics.com San Jose, Calif.CUNA Mutual Groupwww.cunamutual.com Madison,Wis.Blackbaud Inc.www.blackbaud.com Charleston, S.C.InnerWorkings Inc.www.inwk.com Chicago, Ill.The Charmer Sunbelt Groupwww.charmer-sunbelt.com New York, N.Y.Siemens Healthcarewww.medical.siemens.com/us Malvern, Pa.HCA Inc.www.hcahealthcare.com Nashville,Tenn.Principal Financial Group Inc.www.principal.com Des Moines, IowaProgressive Medical Inc.www.progressive-medical.com Westerville, OhioSunGard Availability Services LPwww.sungardas.com Wayne, Pa.Hologic Inc.www.hologic.com Bedford, Mass.Nygard International Partnershipwww.nygard.com New York, N.Y.Veyance Technologies Inc.www.veyance.com Fairlawn, OhioThe New York Times Co.www.nytco.com New York, N.Y.CRST International Inc.www.crst.com Cedar Rapids, IowaNewell Rubbermaid Inc.www.newellrubbermaid.com Atlanta, Ga.FFE Transportation Inc.www.ffeinc.com Dallas,TexasPoudre Valley Health Systemwww.pvhs.org Fort Collins, Colo.Rackspace Hosting Inc.www.rackspace.com San Antonio,TexasDoshi Diagnostic Imaging Serviceswww.doshidiagnostic.com Hicksville, N.Y.Transatlantic Holdings Inc.www.transre.com New York, N.Y.Global Crossing Ltd.www.globalcrossing.com Florham Park, N.J.Financial Industry Regulatory Authority Inc.www.finra.org Wash., D.C.Fiserv Inc.www.fiserv.com Brookfield,Wis.Schneider National Inc.www.schneider.com Green Bay,Wis.K&L Gates LLPwww.klgates.com Pittsburgh, Pa.Martin Marietta Materials Inc.www.martinmarietta.com Raleigh, N.C.Microsoft Corp.www.microsoft.com Redmond,Wash.Littelfuse Inc.www.littelfuse.com Chicago, Ill.Orbital Sciences Corp.www.orbital.com Dulles,Va.ZSL Inc.www.zslinc.com Edison, N.J.OhioHealthwww.ohiohealth.com Columbus, OhioGrange Mutual Casualty Co.www.grangeinsurance.com Columbus, OhioEmcor Group Inc.www.emcorgroup.com Norwalk, Conn.Freescale Semiconductor Inc.www.freescale.com Austin,TexasPLS Logistics Serviceswww.plslogistics.com Cranberry , Pa.Geisinger Health System www.geisinger.org Danville, Pa.Steris Corp.www.steris.com Mentor, OhioBoeing Co.www.boeing.com Chicago, Ill.EMC Corp.www.emc.com Hopkinton, Mass.BMC Software Inc.www.bmc.com Houston,TexasMedtronic Inc.www.medtronic.com Minneapolis, Minn.Blackboard Inc.www.blackboard.com Wash., D.C.OneAmerica Financial Partners Inc.www.oneamerica.com Indianapolis, Ind.

Karl PophamCIO (Interim)Debra MartucciCIO & VP of ITSteve PhillipsSr.VP & CIOPeter Magrini/Jim Scholefield .Exec.VP, Tech Apps./Sr.VP, Tech.Infra.& Ops.Noel ConnollySr.VP of Supply Chain ManagementMahvash YazdiSr.VP Business Integration & CIODavid SmoleySr.VP & CIORick RoySr.VP & CIOTodd LantVP of ITNeil P. GraverSr.VP of TechnologyPaul FippsCorp.VP of Business Services & CIOJohn GlaserCEONoel Brown WilliamsSr.VP & CIOGary ScholtenSr.VP & CIOAngelo MazzoccoCIODonald H. HopkinsVP & CIODavid RudzinskySr.VP of IS & CIOLen NicolasCOONathaniel LeonardVP & GM of IT, Logistics, Procurement & SeawingJoseph SeibertSr.VP & CIOSteve HannahVP & CIOGordon SteeleSr.VP Program Management Office & CIONick CookVP & CIORussell BranzellVP & CIOSteve MillsCIOTariq Rahim Shaikh/Anish BerryCOO & CIO/PresidentGeorge Di MartinoSr.VP & CIOAnthony D. ChristieCTO & CIOMarty ColburnExec.VP & CTOMaryann GoebelExec.VP & CIOJudith LemkeExec.VP & CIOSteven W. AgnoliCIOChuck MuscianoVP & CIOTony ScottCorp.VP & CIOEd EarlCIOKen BellSr.VP & CIOShivakumar KandaswamyExec.VP of IT and R&DMichael KrouseSystem VP & CIOMichael C. FergangVP & CIOJoseph A. PuglisiVP & CIOSam CoursenVP & CIOMark OhlundVP of Technology StrategyFrank RichardsCIOMario ShahidianVP & CIOJohn HinshawVP of IT & CIOSanjay MirchandaniSr.VP & CIOMark SettleCIOMichael HedgesCIOJohn LambethVP,Technology Solutions GroupGene BerryVP of IT & CIO

Energy & Utilities

Information Technology

Distribution

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Manufacturing

Energy & Utilities

Electronics

Banking & Financial Services

Information Technology

Consulting & Business Services

Distribution

Healthcare & Medical

Healthcare & Medical

Banking & Financial Services

Healthcare & Medical

Information Technology

Healthcare & Medical

Consumer Goods

Manufacturing

Media & Entertainment

Logistics & Transportation

Consumer Goods

Logistics & Transportation

Healthcare & Medical

Consulting & Business Services

Healthcare & Medical

Insurance

Telecommunications

Consulting & Business Services

Banking & Financial Services

Logistics & Transportation

Consulting & Business Services

Metals & Natural Resources

Information Technology

Electronics

Manufacturing

Consulting & Business Services

Healthcare & Medical

Insurance

Construction & Engineering

Electronics

Logistics & Transportation

Healthcare & Medical

Healthcare & Medical

Manufacturing

Information Technology

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Healthcare & Medical

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$4,077

$1,000

$1,703

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$430

$1,100

$1,300

$5,548

$3,508

$2,300

$1,299

$68,281

$14,026

$1,872

$14,599

$439

$1,217

I N F O R M A T I O N W E E K ’ S 2 2 N D A N N U A L R A N K I N GO F T H E L E A D I N G U. S . U S E R S O F B U S I N E S S T E C H N O L O G Y

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RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

The Vanguard Group Inc.www.vanguard.com Malvern, Pa.InterContinental Hotels Group (IHG)www.ihg.com Atlanta, Ga.Colgate-Palmolive Co.www.colgate.com New York, N.Y.Merckwww.merck.com Whitehouse Station, N.J.University of Pittsburgh Medical Center (UPMC)www.upmc.com Pittsburgh, Pa.Coca-Cola Enterprises Inc.www.cokecce.com Atlanta, Ga.USAAwww.usaa.com San Antonio,TexasHealthways Inc.www.healthways.com Franklin,Tenn.Verizon Wirelesswww.verizonwireless.com Basking Ridge, N.J.Monster Worldwidewww.monster.com New York, NYUnited Stationers Supply Co.www.unitedstationers.com Deerfield, Ill.Associated Presswww.ap.org New York, N.Y.Cincinnati Children’s Hospital Medical Centerwww.cincinnatichildrens.org Cincinnati, OhioKnight Capital Group Inc.www.knight.com Jersey City, N.J.Old Dominion Freight Line Inc.www.odfl.com Thomasville, N.C.IntercontinentalExchange Inc.www.theice.com Atlanta, Ga.ProQuest LLCwww.proquest.com Ann Arbor, Mich.Acxiom Corp.www.acxiom.com Little Rock, Ark.General Motors Co.www.gm.com Detroit, Mich.First Horizon National Corp.www.firsthorizon.com Memphis,Tenn.Harleysville Group Inc.www.harleysvillegroup.com Harleysville, Pa.Sparrow Health Systemwww.sparrow.org Lansing, Mich.Do it Best Corp.www.doitbestcorp.com Fort Wayne, Ind.Mansfield Oil Co.www.mansfieldoil.com Gainsville, Ga.Exelon Corp.www.exeloncorp.com Chicago, Ill.McCoy Corp.www.mccoys.com San Marcos,TexasiQor Inc.www.iqor.com New York, N.Y.Eli Lilly & Co.www.lilly.com Indianapolis, Ind.Equifax Inc.www.equifax.com Atlanta, Ga.Dunham & Smith Agencieswww.dunhamandsmith.com St. Louis, Mo.Ross Stores Inc.www.rossstores.com Pleasanton, Calif.Armada Supply Chain Solutionswww.armada-scs.com Pittsburgh, Pa.Concentra Inc.www.concentra.com Addison,TexasStewart Information Services Corp.www.stewart.com Houston,TexasHerbalife Ltd.www.herbalife.com Los Angeles, Calif.Waste Management Inc.www.wm.com Houston,TexasAcuity, A Mutual Insurance Co.www.acuity.com Sheboygan,Wis.Hewlett-Packard Co.www.hp.com Palo Alto, Calif.Alberto-Culver Co.www.alberto.com Melrose Park, Ill.Procter & Gamble Co.www.pg.com Cincinnati, OhioRoyal Caribbean Cruises Ltd.www.royalcaribbean.com Miami, Fla.Avon Products Inc.www.avoncompany.com New York, N.Y.Pacific Northwest National Laboratorywww.pnl.gov Richland,Wash.Caritas Christi Health Carewww.caritaschristi.org Boston, Mass.Pegasus Solutions Inc.www.pegs.com Dallas,TexasLockheed Martin Corp.www.lockheedmartin.com Bethesda, Md.Del Monte Foods Co.www.delmonte.com San Francisco, Calif.Teva Pharmaceuticals U.S.A. Inc.www.tevausa.com North Wales, Pa.PNC Financial Services Group Inc.www.pnc.com Pittsburgh, Pa.Aetna Inc.www.aetna.com Hartford, Conn.

Paul HellerManaging Dir. & CIOTom ConophyExec.VP & CIOTom GreeneVP & CIOJ. Chris ScaletExec.VP Global Services & CIODaniel S. DrawbaughSr.VP & CIOEsat SezerSr.VP & CIOGreg SchwartzSr.VP of IT & CIOScott BlanchetteSr.VP & CIOAjay WaghrayVP of IS & CIODarko DejanovicExec.VP & Global CIO & Head of ProductS. David BentSr.VP of eBusiness Services & Corp. CIOLorraine CichowskiSr.VP & CIOMarianne F. JamesSr.VP & CIOSteven J. SadoffExec.VP & CIOKen ErdnerVP of ITEdwin MarcialSr.VP & CTOBipin PatelCIODavid GuzmánSr.VP & CIOTerry KlineVP of IT & CIOBruce LivesayExec.VP & CIOJon GriggsVP & CIOThomas BresVP & CIOMike AltendorfVP of ITDoug HaughExec.VP & CIODaniel C. HillSr.VP & CIODennis StrongSr.VP & CIOVikas KapoorPresident & CEOMichael C. Heim Sr.VP & CIODavid C.WebbCIOMike SkinnerCIOMichael K. KobayashiExec.VP Supply Chain, Allocation & CIOJoseph BradoVP & CIOSuzanne KosubSr.VP & CIOMurshid KhanSr.VP & CIOMark SchisselCIOPuneet BhasinSr.VP & CIONeal RuffaloVP & CIORandy MottExec.VP & CIOTony BenderVP & CIOFilippo PasseriniPresident, Global Business Services & CIOBill MartinVP & CIODonagh HerlihySr.VP of IT & CIOJerry JohnsonCIOTodd Rothenhaus, MDSr.VP & CIOMike KistnerCEOSondra BarbourVP of Enterprise Business Services & CIOMarc L. BrownSr.VP Corp. Svc. Center & CIOJimmy Z.WangVP & CIOAnuj DhandaExec.VP & CIOMeg McCarthySr.VP of Inno.,Tech.,& Serv.Operations & CIO

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Retail: Specialty Merchandising

Logistics & Transportation

Healthcare & Medical

Insurance

Consumer Goods

Logistics & Transportation

Insurance

Information Technology

Consumer Goods

Consumer Goods

Hospitality & Travel

Consumer Goods

Consulting & Business Services

Healthcare & Medical

Hospitality & Travel

Manufacturing

Consumer Goods

Biotechnology & Pharmaceuticals

Banking & Financial Services

Insurance

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

47

48

49

50

$2,300

$1,680

$15,327

$27,428

$7,721

$21,645

$17,558

$718

$62,100

$905

$4,700

$1,400

$1,162

$1,245

$995

$1,277

$2,010

$1,100

$875

$2,460

$5,100

$17,318

$525

$348

$21,836

$1,825

$7,200

$1,250

$754

$1,707

$2,325

$11,791

$745

$114,552

$1,434

$79,029

$5,890

$10,383

$1,100

$45,189

$3,627

$13,899

$16,228

$34,764

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

E.&J. Gallo Winery www.gallo.com Modesto, Calif.Group Health Cooperative of South Central Wisconsin www.ghcscw.com Madison,Wis.Marriott International Inc.www.marriott.com Bethesda, Md.University of Pennsylvania Health Systemwww.pennmedicine.org Philadelphia, Pa.Asurion Insurance Serviceswww.asurion.com Nashville,Tenn.SASwww.sas.com Cary, N.C.Dell Inc.www.dell.com Round Rock,TexasBaker Hughes Inc.www.bakerhughes.com Houston,TexasSprint Nextel Corp.www.sprint.com Overland Park, Kan.Shaw Industries Group Inc.www.shawfloors.com Dalton, Ga.Apptis Inc.www.apptis.com Chantilly,Va.Marcus & Millichap Real Estate Investment Services Inc.www.marcusmillichap.com Encino, Calif.Heidelberg USA Inc.www.us.heidelberg.com Kennesaw, Ga.Penske Truck Leasing Co. LP www.gopenske.com Reading, Pa.J.C. Penney Company Inc.www.jcpenney.com Plano,TexasXerox Corp.www.xerox.com Norwalk, Conn.Advanced Health Media LLCwww.ahmdirect.com Bridgewater, N.J.Atmos Energy Corp.www.atmosenergy.com Dallas,TexasSouthern Co.www.southerncompany.com Atlanta, Ga.Keane Inc.www.keane.com Boston, Mass.The Progressive Group of Insurance Cos.www.progressive.com Mayfield Village, OhioPremier Inc.www.premierinc.com Charlotte, N.C.The Pasha Groupwww.pashagroup.com Corte Madera, Calif.Lifespan Corp.www.lifespan.org Providence, R.I.GXS Inc.www.gxs.com Gaithersburg, Md.Accenturewww.accenture.com New York, N.Y.Automatic Data Processing Inc.www.adp.com Roseland, N.J.Odyssey HealthCare Inc.www.odsyhealth.com Dallas,TexasTech Data Corp.www.techdata.com Clearwater, Fla.Pacific Gas & Electric Co.www.pge.com San Francisco, Calif.WinWholesale Inc.www.winwholesale.com Dayton, OhioBaldor Electric Co.www.baldor.com Fort Smith, Ark.FedEx Corp.www.fedex.com Memphis,Tenn.Wal-Mart Stores Inc.www.walmart.com Bentonville, Ark.Con-way Inc.www.con-way.com San Mateo, Calif.CVR Energy Inc.www.cvrenergy.com Sugar Land,TexasHewitt Associates Inc.www.hewitt.com Lincolnshire, Ill.Collabera Inc.www.collabera.com Morristown, N.J.VF Corp.www.vfc.com Greensboro, N.C.Banner Healthwww.bannerhealth.com Phoenix, Ariz.Intuit Inc.www.intuit.com Mountain View, Calif.R.R. Donnelley & Sons Co.www.rrdonnelley.com Chicago, Ill.American Airlines Inc.www.aa.com Fort Worth,TexasMovado Group Inc.www.movadogroup.com Paramus, N.J.Salesforce.com Inc.www.salesforce.com San Francisco, Calif.CME Group Inc.www.cmegroup.com Chicago, Ill.Travelport Ltd.www.travelport.com Parsippany, N.J.Access Insurance Co.www.accessgeneral.com Atlanta, Ga.Fifth Third Bancorp.www.53.com Cincinnati, OhioW.W. Grainger Inc.www.grainger.com Lake Forest, Ill.

Kent KusharVP & CIOGalen M. MetzCIO & Dir. of ISCarl WilsonExec.VP & CIOMichael RestucciaVP & CIOChris CorradoSr.VP & CIOSuzanne GordonVP of IT & CIORobin JohnsonCIOClif TriplettVP & CIOPeter CampbellSr.VP of ITRoddy McKaigVP & CIOPhil HorvitzCTORick PeltzSr.VP & CIODoug Robbins/Howard HutchingsVP Info. Services, U.S./Global CIOWilliam L. StobbartSr.VP of ITTom NealonExec.VP & CIOJohn McDermottCorp.VP & CIOGreg MillerExec.VP & CIORich GiusVP & CIOBecky BlalockSr.VP & CIOTom GaryCIORaymond VoelkerCIOJoseph M. Pleasant/Keith J. FiglioliSr.VP & CIO/Sr.VP, Healthcare InformaticsDavid BeckermanVP of IT ServicesCarole CotterSr.VP & CIOKarl SalnoskeExec.VP & CIOFrank B. ModrusonCIOMichael L. CaponeCorporate VP & CIOJames ZoccoliVP of ITJohn TonnisonExec.VP & CIOPatricia LawickiSr.VP & CIOSteve HangenCIOMark ShackelfordVP of ISRobert B. CarterExec.VP & CIORollin FordExec.VP & CIOJacquelyn BarrettaSr.VP & CIOMichael BrooksVP & CIODavid BaruchCIOBala VariyamCIO & Head, Collabera LabsMartin SchneiderVP & CIOMichael S.WardenSr.VP of IT & CIOGinny LeeSr.VP & CIOKenneth E. O’BrienExec.VP & CIOMonte FordSr.VP of IT & CIOFrank A. MorelliSr.VP Global Business Processes & CIOKirsten WolbergCIOKevin KometerManaging Director & CIOSue PowersCEO IT Services & SoftwareAndrew DunnCIOJoseph RobinsonExec.VP & CIOTimothy M. FerrarellSr.VP & CIO

Consumer Goods

Insurance

Hospitality & Travel

Healthcare & Medical

Insurance

Information Technology

Information Technology

Manufacturing

Telecommunications

Manufacturing

Information Technology

Consulting & Business Services

Manufacturing

Logistics & Transportation

Retail: General Merchandising

Consulting & Business Services

Information Technology

Energy & Utilities

Energy & Utilities

Consulting & Business Services

Insurance

Distribution

Logistics & Transportation

Healthcare & Medical

Information Technology

Consulting & Business Services

Consulting & Business Services

Healthcare & Medical

Distribution

Energy & Utilities

Distribution

Manufacturing

Logistics & Transportation

Retail: General Merchandising

Logistics & Transportation

Energy & Utilities

Consulting & Business Services

Information Technology

Consumer Goods

Healthcare & Medical

Information Technology

Consulting & Business Services

Logistics & Transportation

Consumer Goods

Information Technology

Banking & Financial Services

Hospitality & Travel

Insurance

Banking & Financial Services

Distribution

51

52

53

54

55

56

57

58

59

60

61

62

63

64

65

66

67

68

69

70

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

100

$2,000

$254

$10,908

$3,800

$2,310

$52,902

$9,664

$32,260

$4,011

$295

$3,226

$4,000

$17,556

$22,000

$436

$4,969

$15,743

$14,600

$675

$1,374

$350

$21,577

$8,928

$686

$22,100

$13,399

$1,600

$1,524

$34,700

$405,046

$4,269

$3,136

$3,000

$300

$7,200

$4,677

$3,455

$9,857

$19,898

$378

$1,305

$2,613

$9,450

$6,222

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

JetBlue Airways Corp.www.jetblue.com Forest Hills, N.Y.Wet Seal Inc.www.wetsealinc.com Foothill Ranch, Calif.AES Corp.www.aes.com Arlington,Va.Emersonwww.emerson.com St. Louis, Mo.Stein Mart Inc.www.steinmart.com Jacksonville, Fla.Emkay Inc.www.emkay.com Itasca, Ill.UST Global Inc.www.ust-global.com Aliso Viejo, Calif.Hogan Lovells U.S. LLPwww.hoganlovells.com Wash., D.C.Day & Zimmermann Inc.www.dayzim.com Philadelphia, Pa.XO Communicationswww.xo.com Herndon,Va.The Allstate Corp.www.allstate.com Northbrook, Ill.Deere & Co.www.johndeere.com Moline, Ill.Broadview Networks Inc.www.broadviewnet.com Rye Brook, N.Y.Nationwide Mutual Insurance Co.www.nationwide.com Columbus, OhioWells Fargo & Co.www.wellsfargo.com San Francisco, Calif.Horizon Blue Cross Blue Shield of New Jerseywww.horizonblue.com Newark, N.J.Tyson Foods Inc.www.tyson.com Springdale, Ark.Heartland Healthwww.heartland-health.com St. Joseph, Mo.Maritzwww.maritz.com Fenton, Mo.Republic Services Inc.www.republicservices.com Phoenix, Ariz.The Harry Fox Agency Inc.www.harryfox.com New York, N.Y.J.B. Hunt Transport Services Inc.www.jbhunt.com Lowell, Ark.BNY Mellon www.bnymellon.com New York, N.Y.Crawford & Co.www.crawfordandcompany.com Atlanta, Ga.Capital One Financial Corp.www.capitalone.com McLean,Va.Raytheon Co.www.raytheon.com Waltham, Mass.Sabre Holdings Corp.www.sabre-holdings.com Southlake,TexasHyatt Hotels Corp.www.hyatt.com Chicago, Ill.T-Mobile USA Inc.www.t-mobile.com Bellevue,Wash.Genuine Parts Co.www.genpt.com Atlanta, Ga.Digital River Inc.www.digitalriver.com Minneapolis, MinnScottrade Inc.www.scottrade.com St. Louis, Mo.McGraw-Hill Cos. Inc.www.mcgraw-hill.com New York, N.Y.Rabobank N.A.www.rabobankamerica.com El Centro, Calif.State Street Corp.www.statestreet.com Boston, Mass.CenterPoint Propertieswww.centerpoint-prop.com Oak Brook, Ill.Tessco Technologies Inc.www.tessco.com Hunt Valley, Md.Premiere Global Services Inc.www.pgi.com Atlanta, Ga.HD Supply Inc.www.hdsupply.com Atlanta, Ga.VMware Inc.www.vmware.com Palo Alto, Calif.International Business Machines Corp.www.ibm.com Armonk, N.Y.Product Partners LLCwww.beachbody.com Santa Monica, Calif.Parkland Health & Hospital Systemwww.parklandhospital.com Dallas,TexasCoxHealthwww.coxhealth.com Springfield, Mo.AG Interactivewww.aginteractive.com Cleveland, OhioDr Pepper Snapple Group Inc.www.drpeppersnapplegroup.com Plano,TexasAmgen Inc.www.amgen.com Thousand Oaks, Calif.AXA Equitable Life Insurance Co.www.axa-equitable.com New York, N.Y.Western Corporate Federal Credit Union (WesCorp)www.wescorp.org San Dimas, Calif.Atlantic Healthwww.atlantichealth.org Morristown, N.J.

Joseph EngExec.VP & CIOJon KuboVP & CIOElizabeth HackensonSr.VP & CIOKathy McElligottVP & CIOAndrew BlackCIO & VP of ITAndrew GriffithVP of ITRobert DutileCIOWilliam GregoryCIOAnthony J. Bosco Jr.Sr.VP & CIORobert GellerCIOCatherine S. BruneSr.VP & CIOBarry W. SchaffterSr.VP, Intelligent Systems Group & CIOKenneth A. ShulmanCTO & CIOSrinivas KoushikSr.VP & CTOAvid ModjtabaiExec.VP,Technology and OperationsMark BarnardSr.VP of IT & CIOGary D. CooperSr.VP & CIOHelen V.ThompsonCIOGil HoffmanSr.VP & CIOWilliam G. HalnonSr.VP & CIOLouis TrebinoSr.VP & CIOKay J. PalmerExec.VP & CIOJohn FioreExec.VP & CIOBrian S. FlynnSr.VP & Global CIORob AlexanderCIORebecca R. RhoadsVP & CIOBarry VandevierCIOMike BlakeCIOCole BrodmanChief Technology & Innovation OfficerCharles A. ChesnuttSr.VP of IT & Process ImprovementTed HoySr.VP of Product & TechnologyIan PattersonCIOBruce MarcusExec.VP & CIOErwin MartinezCIOChristopher PerrettaExec.VP & CIOScott ZimmermanCIODoug ReinSr.VP, Performance Systems & OperationsDavid M. GuthrieCTOMichele MarkhamSr.VP & CIOMark EganCIOPatrick TooleVP & CIOSteven WinshelCIOJack KowittSr.VP & CIOBruce RobisonVP & CIOJoseph YanoskaVP of TechnologyVirginia GuthrieSr.VP & CIOThomas J. FlanaganSr.VP & CIOKevin E. MurrayExec.VP & CIOGene BergerVP of ITLinda ReedVP of IS & CIO

Logistics & Transportation

Retail: General Merchandising

Energy & Utilities

Manufacturing

Retail: General Merchandising

Automotive

Information Technology

Consulting & Business Services

Consulting & Business Services

Telecommunications

Insurance

Manufacturing

Telecommunications

Insurance

Banking & Financial Services

Insurance

Consumer Goods

Healthcare & Medical

Consulting & Business Services

Energy & Utilities

Media & Entertainment

Logistics & Transportation

Banking & Financial Services

Insurance

Banking & Financial Services

Manufacturing

Hospitality & Travel

Hospitality & Travel

Telecommunications

Distribution

Information Technology

Banking & Financial Services

Media & Entertainment

Banking & Financial Services

Banking & Financial Services

Consulting & Business Services

Distribution

Consulting & Business Services

Distribution

Information Technology

Information Technology

Consumer Goods

Healthcare & Medical

Healthcare & Medical

Media & Entertainment

Consumer Goods

Biotechnology & Pharmaceuticals

Insurance

Banking & Financial Services

Healthcare & Medical

101

102

103

104

105

106

107

108

109

110

111

112

113

114

115

116

117

118

119

120

121

122

123

124

125

126

127

128

129

130

131

132

133

134

135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

150

$3,286

$561

$14,119

$20,915

$1,219

$400

$865

$2,100

$1,521

$32,013

$23,112

$88,686

$8,300

$26,704

$450

$1,430

$8,199

$3,203

$7,687

$970

$15,951

$24,881

$3,332

$21,531

$10,058

$404

$822

$5,952

$378

$8,640

$522

$602

$7,418

$2,024

$95,758

$320

$1,080

$2,200

$1,636

$5,531

$14,642

$3,242

$1,092

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

Convergys Corp.www.convergys.com Cincinnati, OhioSutherland Global Services Inc.www.sutherlandglobal.com Pittsford, N.Y.Walgreen Co.www.walgreens.com Deerfield, Ill.Procurestaff Technologieswww.procurestaff.com New York, N.Y.Foley & Lardner LLPwww.foley.com Milwaukee,Wis.Verizon Communications Inc.www.verizon.com New York, N.Y.Norton Healthcare Inc.www.nortonhealthcare.com Louisville, Ky.Best Western International Inc.www.bestwestern.com Phoenix, Ariz.Pfizer Inc.www.pfizer.com New York, N.Y.Pharmaceutical Product Development Inc.www.ppdi.com Wilmington, N.C.ADC Telecommunications Inc.www.adc.com Eden Prairie, Minn.Webcor Builders LPwww.webcor.com San Mateo, Calif.Pioneer Investment Management www.pioneerinvestments.com Boston, Mass.AutoTrader.com Inc.www.autotrader.com Atlanta, Ga.Fair Isaac Corp.www.fico.com Minneapolis, Minn.VWR International LLC www.vwr.com West Chester, Pa.DST Outputwww.dstoutput.com Kansas City, Mo.Vision-Ease Lenswww.vision-ease.com Ramsey, Minn.CDW LLCwww.cdw.com Vernon Hills, Ill.Marsh Inc.www.mmc.com New York, N.Y.Activant Solutions Inc.www.activant.com Livermore, Calif.Wuesthoff Health System Inc.www.wuesthoff.org Rockledge, Fla.Intel Corp.www.intel.com Santa Clara, Calif.Nalco Co.www.nalco.com Naperville, Ill.Freeman Decorating Services Inc.www.freemanco.com Dallas,TexasDiversey Holdings Inc.www.diversey.com Sturtevant,Wis.AstraZeneca plcwww.astrazeneca.com Wilmington, Del.Lowe’s Companies Inc.www.lowes.com Mooresville, N.C.AT&T Inc.www.att.com Dallas,TexasHeartland Payment Systems Inc.www.heartlandpaymentsystems.com Princeton, N.J.Prudential Financial Inc.www.prudential.com Newark, N.J.UPS Inc.www.ups.com Atlanta, Ga.Alliance One International Inc.www.aointl.com Morrisville, N.C.Children’s Hospital & Medical Centerwww.childrensomaha.org Omaha, Neb.The Hartford Financial Services Group Inc.www.thehartford.com Hartford, Conn.A.T. Kearney Inc.www.atkearney.com Chicago, Ill.Children’s Medical Center Dallaswww.childrens.com Dallas,TexasABF Freight System Inc.www.abf.com Fort Smith, Ark.Quintileswww.quintiles.com Durham, N.C.Wheels Inc.www.wheels.com Des Plaines, Ill.CSG Systems International Inc.www.csgsystems.com Englewood, Colo.Taco Bell Corp.www.tacobell.com Irvine, Calif.Split Cooperative LLCwww.splitcoop.com New York, N.Y.Transitions Optical Inc.www.transitions.com Pinellas Park, Fla.Jones Apparel Group Inc.www.jonesapparel.com Bristol, Pa.Paccar Incwww.paccar.com Bellevue,Wash.Valassis Communications Inc.www.valassis.com Livonia, Mich.Indiana Farm Bureau Insurancewww.infarmbureau.com Indianapolis, Ind.Chiquita Brands International Inc.www.chiquitabrands.com Cincinnati, OhioHighmark Inc.www.highmark.com Pittsburgh, Pa.

Jim GoetzCIODeepak BathejaCTOTim TheriaultCIORobert BrooksVP of TechnologyDoug CaddellCIOShaygan KheradpirExec.VP & CIOJoseph DeVenutoVP of IS & CIOScott A. GibsonSr.VP Distribution and Strategic Services & CIOJeffrey KeislingSr.VP & CIOMike Wilkinson Exec.VP & CIOChris JurasekPres., ADC Professional Services,VP & CIOGregg DavisSr.VP & CIOPeter NollGlobal CTOBob HadleyCIOChristopher RenceVP, Chief Information and Bus.Trans. OfficerCharles R. PatelSr.VP & CIOFrank DelferExec.VP of Technology & CTOFlo KinzelCIOJon StevensSr.VP & CIO and OperationsJim P. LeeCIOJohn Breeden/Stuart MaxelVP of IT/Continuous Improvement Mgr.David L. BarnhartCIODiane BryantVP & CIOStewart McCutcheonCIORichard MaranvilleCIOBrent HoagVP & CIORichard WilliamsGlobal CIOSteven M. StoneSr.VP & CIOThaddeus ArroyoCIOKris HerrinCTOBarbara KosterCIODavid BarnesSr.VP & CIOWilliam D. PappasSr.VP & CIOGeorge Reynolds,MDChief Med. Informatics Officer; Acting VP & CIOBrian O’ConnellSr.VP & CIOJohn LaughhunnCTOPamela AroraVP & CIODave CogswellPresident, Data-TronicsBill DeamExec.VP & CIO, Global ITSteven LoosVP of IT & CIOLonnie MahrtSr.VP of Operations & CIODouglas WinesDirector, IT ServicesGreg SmithExec.VP & CIOMaria ZabetakisAmericas IT DirectorNorm VeitExec.VP of MISKyle QuinnVP & CIOSteve CarringtonVP & CIOGreg ClancySr.VP & CIO—

Tom TaborSr.VP & CIO

Consulting & Business Services

Consulting & Business Services

Retail: General Merchandising

Consulting & Business Services

Consulting & Business Services

Telecommunications

Healthcare & Medical

Hospitality & Travel

Biotechnology & Pharmaceuticals

Biotechnology & Pharmaceuticals

Telecommunications

Construction & Engineering

Banking & Financial Services

Retail: Specialty Merchandising

Banking & Financial Services

Distribution

Manufacturing

Consumer Goods

Retail: Specialty Merchandising

Insurance

Information Technology

Healthcare & Medical

Electronics

Chemicals

Consulting & Business Services

Manufacturing

Biotechnology & Pharmaceuticals

Retail: Specialty Merchandising

Telecommunications

Banking & Financial Services

Banking & Financial Services

Logistics & Transportation

Manufacturing

Healthcare & Medical

Insurance

Consulting & Business Services

Healthcare & Medical

Logistics & Transportation

Biotechnology & Pharmaceuticals

Consulting & Business Services

Information Technology

Hospitality & Travel

Consulting & Business Services

Consumer Goods

Consumer Goods

Automotive

Consulting & Business Services

Insurance

Consumer Goods

Insurance

151

152

153

154

155

156

157

158

159

160

161

162

163

164

165

166

167

168

169

170

171

172

173

174

175

176

177

178

179

180

181

182

183

184

185

186

187

188

189

190

191

192

193

194

195

196

197

198

199

200

$2,827

$63,335

$107,808

$1,300

$50,009

$1,417

$1,150

$1,100

$975

$631

$482

$7,163

$4,600

$379

$35,127

$3,747

$32,804

$47,200

$123,000

$1,652

$32,688

$45,300

$2,308

$265

$24,701

$884

$1,470

$2,000

$501

$10,836

$3,327

$8,087

$2,244

$700

$3,470

$13,700

Financial data is from public sources and company supplied. Revenue is for latest fiscal year. Dashes indicate companies requesting financial data not be disclosed.

Page 25: CAS is featured in Information Week as "Masters of Technology"

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

The Vanguard Group Inc.www.vanguard.com Malvern, Pa.InterContinental Hotels Group (IHG)www.ihg.com Atlanta, Ga.Colgate-Palmolive Co.www.colgate.com New York, N.Y.Merckwww.merck.com Whitehouse Station, N.J.University of Pittsburgh Medical Center (UPMC)www.upmc.com Pittsburgh, Pa.Coca-Cola Enterprises Inc.www.cokecce.com Atlanta, Ga.USAAwww.usaa.com San Antonio,TexasHealthways Inc.www.healthways.com Franklin,Tenn.Verizon Wirelesswww.verizonwireless.com Basking Ridge, N.J.Monster Worldwidewww.monster.com New York, NYUnited Stationers Supply Co.www.unitedstationers.com Deerfield, Ill.Associated Presswww.ap.org New York, N.Y.Cincinnati Children’s Hospital Medical Centerwww.cincinnatichildrens.org Cincinnati, OhioKnight Capital Group Inc.www.knight.com Jersey City, N.J.Old Dominion Freight Line Inc.www.odfl.com Thomasville, N.C.IntercontinentalExchange Inc.www.theice.com Atlanta, Ga.ProQuest LLCwww.proquest.com Ann Arbor, Mich.Acxiom Corp.www.acxiom.com Little Rock, Ark.General Motors Co.www.gm.com Detroit, Mich.First Horizon National Corp.www.firsthorizon.com Memphis,Tenn.Harleysville Group Inc.www.harleysvillegroup.com Harleysville, Pa.Sparrow Health Systemwww.sparrow.org Lansing, Mich.Do it Best Corp.www.doitbestcorp.com Fort Wayne, Ind.Mansfield Oil Co.www.mansfieldoil.com Gainsville, Ga.Exelon Corp.www.exeloncorp.com Chicago, Ill.McCoy Corp.www.mccoys.com San Marcos,TexasiQor Inc.www.iqor.com New York, N.Y.Eli Lilly & Co.www.lilly.com Indianapolis, Ind.Equifax Inc.www.equifax.com Atlanta, Ga.Dunham & Smith Agencieswww.dunhamandsmith.com St. Louis, Mo.Ross Stores Inc.www.rossstores.com Pleasanton, Calif.Armada Supply Chain Solutionswww.armada-scs.com Pittsburgh, Pa.Concentra Inc.www.concentra.com Addison,TexasStewart Information Services Corp.www.stewart.com Houston,TexasHerbalife Ltd.www.herbalife.com Los Angeles, Calif.Waste Management Inc.www.wm.com Houston,TexasAcuity, A Mutual Insurance Co.www.acuity.com Sheboygan,Wis.Hewlett-Packard Co.www.hp.com Palo Alto, Calif.Alberto-Culver Co.www.alberto.com Melrose Park, Ill.Procter & Gamble Co.www.pg.com Cincinnati, OhioRoyal Caribbean Cruises Ltd.www.royalcaribbean.com Miami, Fla.Avon Products Inc.www.avoncompany.com New York, N.Y.Pacific Northwest National Laboratorywww.pnl.gov Richland,Wash.Caritas Christi Health Carewww.caritaschristi.org Boston, Mass.Pegasus Solutions Inc.www.pegs.com Dallas,TexasLockheed Martin Corp.www.lockheedmartin.com Bethesda, Md.Del Monte Foods Co.www.delmonte.com San Francisco, Calif.Teva Pharmaceuticals U.S.A. Inc.www.tevausa.com North Wales, Pa.PNC Financial Services Group Inc.www.pnc.com Pittsburgh, Pa.Aetna Inc.www.aetna.com Hartford, Conn.

Paul HellerManaging Dir. & CIOTom ConophyExec.VP & CIOTom GreeneVP & CIOJ. Chris ScaletExec.VP Global Services & CIODaniel S. DrawbaughSr.VP & CIOEsat SezerSr.VP & CIOGreg SchwartzSr.VP of IT & CIOScott BlanchetteSr.VP & CIOAjay WaghrayVP of IS & CIODarko DejanovicExec.VP & Global CIO & Head of ProductS. David BentSr.VP of eBusiness Services & Corp. CIOLorraine CichowskiSr.VP & CIOMarianne F. JamesSr.VP & CIOSteven J. SadoffExec.VP & CIOKen ErdnerVP of ITEdwin MarcialSr.VP & CTOBipin PatelCIODavid GuzmánSr.VP & CIOTerry KlineVP of IT & CIOBruce LivesayExec.VP & CIOJon GriggsVP & CIOThomas BresVP & CIOMike AltendorfVP of ITDoug HaughExec.VP & CIODaniel C. HillSr.VP & CIODennis StrongSr.VP & CIOVikas KapoorPresident & CEOMichael C. Heim Sr.VP & CIODavid C.WebbCIOMike SkinnerCIOMichael K. KobayashiExec.VP Supply Chain, Allocation & CIOJoseph BradoVP & CIOSuzanne KosubSr.VP & CIOMurshid KhanSr.VP & CIOMark SchisselCIOPuneet BhasinSr.VP & CIONeal RuffaloVP & CIORandy MottExec.VP & CIOTony BenderVP & CIOFilippo PasseriniPresident, Global Business Services & CIOBill MartinVP & CIODonagh HerlihySr.VP of IT & CIOJerry JohnsonCIOTodd Rothenhaus, MDSr.VP & CIOMike KistnerCEOSondra BarbourVP of Enterprise Business Services & CIOMarc L. BrownSr.VP Corp. Svc. Center & CIOJimmy Z.WangVP & CIOAnuj DhandaExec.VP & CIOMeg McCarthySr.VP of Inno.,Tech.,& Serv.Operations & CIO

Banking & Financial Services

Hospitality & Travel

Consumer Goods

Biotechnology & Pharmaceuticals

Healthcare & Medical

Consumer Goods

Insurance

Healthcare & Medical

Telecommunications

Consulting & Business Services

Distribution

Media & Entertainment

Healthcare & Medical

Banking & Financial Services

Logistics & Transportation

Banking & Financial Services

Consulting & Business Services

Consulting & Business Services

Automotive

Banking & Financial Services

Insurance

Healthcare & Medical

Distribution

Energy & Utilities

Energy & Utilities

Retail: Specialty Merchandising

Consulting & Business Services

Biotechnology & Pharmaceuticals

Banking & Financial Services

Consulting & Business Services

Retail: Specialty Merchandising

Logistics & Transportation

Healthcare & Medical

Insurance

Consumer Goods

Logistics & Transportation

Insurance

Information Technology

Consumer Goods

Consumer Goods

Hospitality & Travel

Consumer Goods

Consulting & Business Services

Healthcare & Medical

Hospitality & Travel

Manufacturing

Consumer Goods

Biotechnology & Pharmaceuticals

Banking & Financial Services

Insurance

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

47

48

49

50

$2,300

$1,680

$15,327

$27,428

$7,721

$21,645

$17,558

$718

$62,100

$905

$4,700

$1,400

$1,162

$1,245

$995

$1,277

$2,010

$1,100

$875

$2,460

$5,100

$17,318

$525

$348

$21,836

$1,825

$7,200

$1,250

$754

$1,707

$2,325

$11,791

$745

$114,552

$1,434

$79,029

$5,890

$10,383

$1,100

$45,189

$3,627

$13,899

$16,228

$34,764

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

E.&J. Gallo Winery www.gallo.com Modesto, Calif.Group Health Cooperative of South Central Wisconsin www.ghcscw.com Madison,Wis.Marriott International Inc.www.marriott.com Bethesda, Md.University of Pennsylvania Health Systemwww.pennmedicine.org Philadelphia, Pa.Asurion Insurance Serviceswww.asurion.com Nashville,Tenn.SASwww.sas.com Cary, N.C.Dell Inc.www.dell.com Round Rock,TexasBaker Hughes Inc.www.bakerhughes.com Houston,TexasSprint Nextel Corp.www.sprint.com Overland Park, Kan.Shaw Industries Group Inc.www.shawfloors.com Dalton, Ga.Apptis Inc.www.apptis.com Chantilly,Va.Marcus & Millichap Real Estate Investment Services Inc.www.marcusmillichap.com Encino, Calif.Heidelberg USA Inc.www.us.heidelberg.com Kennesaw, Ga.Penske Truck Leasing Co. LP www.gopenske.com Reading, Pa.J.C. Penney Company Inc.www.jcpenney.com Plano,TexasXerox Corp.www.xerox.com Norwalk, Conn.Advanced Health Media LLCwww.ahmdirect.com Bridgewater, N.J.Atmos Energy Corp.www.atmosenergy.com Dallas,TexasSouthern Co.www.southerncompany.com Atlanta, Ga.Keane Inc.www.keane.com Boston, Mass.The Progressive Group of Insurance Cos.www.progressive.com Mayfield Village, OhioPremier Inc.www.premierinc.com Charlotte, N.C.The Pasha Groupwww.pashagroup.com Corte Madera, Calif.Lifespan Corp.www.lifespan.org Providence, R.I.GXS Inc.www.gxs.com Gaithersburg, Md.Accenturewww.accenture.com New York, N.Y.Automatic Data Processing Inc.www.adp.com Roseland, N.J.Odyssey HealthCare Inc.www.odsyhealth.com Dallas,TexasTech Data Corp.www.techdata.com Clearwater, Fla.Pacific Gas & Electric Co.www.pge.com San Francisco, Calif.WinWholesale Inc.www.winwholesale.com Dayton, OhioBaldor Electric Co.www.baldor.com Fort Smith, Ark.FedEx Corp.www.fedex.com Memphis,Tenn.Wal-Mart Stores Inc.www.walmart.com Bentonville, Ark.Con-way Inc.www.con-way.com San Mateo, Calif.CVR Energy Inc.www.cvrenergy.com Sugar Land,TexasHewitt Associates Inc.www.hewitt.com Lincolnshire, Ill.Collabera Inc.www.collabera.com Morristown, N.J.VF Corp.www.vfc.com Greensboro, N.C.Banner Healthwww.bannerhealth.com Phoenix, Ariz.Intuit Inc.www.intuit.com Mountain View, Calif.R.R. Donnelley & Sons Co.www.rrdonnelley.com Chicago, Ill.American Airlines Inc.www.aa.com Fort Worth,TexasMovado Group Inc.www.movadogroup.com Paramus, N.J.Salesforce.com Inc.www.salesforce.com San Francisco, Calif.CME Group Inc.www.cmegroup.com Chicago, Ill.Travelport Ltd.www.travelport.com Parsippany, N.J.Access Insurance Co.www.accessgeneral.com Atlanta, Ga.Fifth Third Bancorp.www.53.com Cincinnati, OhioW.W. Grainger Inc.www.grainger.com Lake Forest, Ill.

Kent KusharVP & CIOGalen M. MetzCIO & Dir. of ISCarl WilsonExec.VP & CIOMichael RestucciaVP & CIOChris CorradoSr.VP & CIOSuzanne GordonVP of IT & CIORobin JohnsonCIOClif TriplettVP & CIOPeter CampbellSr.VP of ITRoddy McKaigVP & CIOPhil HorvitzCTORick PeltzSr.VP & CIODoug Robbins/Howard HutchingsVP Info. Services, U.S./Global CIOWilliam L. StobbartSr.VP of ITTom NealonExec.VP & CIOJohn McDermottCorp.VP & CIOGreg MillerExec.VP & CIORich GiusVP & CIOBecky BlalockSr.VP & CIOTom GaryCIORaymond VoelkerCIOJoseph M. Pleasant/Keith J. FiglioliSr.VP & CIO/Sr.VP, Healthcare InformaticsDavid BeckermanVP of IT ServicesCarole CotterSr.VP & CIOKarl SalnoskeExec.VP & CIOFrank B. ModrusonCIOMichael L. CaponeCorporate VP & CIOJames ZoccoliVP of ITJohn TonnisonExec.VP & CIOPatricia LawickiSr.VP & CIOSteve HangenCIOMark ShackelfordVP of ISRobert B. CarterExec.VP & CIORollin FordExec.VP & CIOJacquelyn BarrettaSr.VP & CIOMichael BrooksVP & CIODavid BaruchCIOBala VariyamCIO & Head, Collabera LabsMartin SchneiderVP & CIOMichael S.WardenSr.VP of IT & CIOGinny LeeSr.VP & CIOKenneth E. O’BrienExec.VP & CIOMonte FordSr.VP of IT & CIOFrank A. MorelliSr.VP Global Business Processes & CIOKirsten WolbergCIOKevin KometerManaging Director & CIOSue PowersCEO IT Services & SoftwareAndrew DunnCIOJoseph RobinsonExec.VP & CIOTimothy M. FerrarellSr.VP & CIO

Consumer Goods

Insurance

Hospitality & Travel

Healthcare & Medical

Insurance

Information Technology

Information Technology

Manufacturing

Telecommunications

Manufacturing

Information Technology

Consulting & Business Services

Manufacturing

Logistics & Transportation

Retail: General Merchandising

Consulting & Business Services

Information Technology

Energy & Utilities

Energy & Utilities

Consulting & Business Services

Insurance

Distribution

Logistics & Transportation

Healthcare & Medical

Information Technology

Consulting & Business Services

Consulting & Business Services

Healthcare & Medical

Distribution

Energy & Utilities

Distribution

Manufacturing

Logistics & Transportation

Retail: General Merchandising

Logistics & Transportation

Energy & Utilities

Consulting & Business Services

Information Technology

Consumer Goods

Healthcare & Medical

Information Technology

Consulting & Business Services

Logistics & Transportation

Consumer Goods

Information Technology

Banking & Financial Services

Hospitality & Travel

Insurance

Banking & Financial Services

Distribution

51

52

53

54

55

56

57

58

59

60

61

62

63

64

65

66

67

68

69

70

71

72

73

74

75

76

77

78

79

80

81

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99

100

$2,000

$254

$10,908

$3,800

$2,310

$52,902

$9,664

$32,260

$4,011

$295

$3,226

$4,000

$17,556

$22,000

$436

$4,969

$15,743

$14,600

$675

$1,374

$350

$21,577

$8,928

$686

$22,100

$13,399

$1,600

$1,524

$34,700

$405,046

$4,269

$3,136

$3,000

$300

$7,200

$4,677

$3,455

$9,857

$19,898

$378

$1,305

$2,613

$9,450

$6,222

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

JetBlue Airways Corp.www.jetblue.com Forest Hills, N.Y.Wet Seal Inc.www.wetsealinc.com Foothill Ranch, Calif.AES Corp.www.aes.com Arlington,Va.Emersonwww.emerson.com St. Louis, Mo.Stein Mart Inc.www.steinmart.com Jacksonville, Fla.Emkay Inc.www.emkay.com Itasca, Ill.UST Global Inc.www.ust-global.com Aliso Viejo, Calif.Hogan Lovells U.S. LLPwww.hoganlovells.com Wash., D.C.Day & Zimmermann Inc.www.dayzim.com Philadelphia, Pa.XO Communicationswww.xo.com Herndon,Va.The Allstate Corp.www.allstate.com Northbrook, Ill.Deere & Co.www.johndeere.com Moline, Ill.Broadview Networks Inc.www.broadviewnet.com Rye Brook, N.Y.Nationwide Mutual Insurance Co.www.nationwide.com Columbus, OhioWells Fargo & Co.www.wellsfargo.com San Francisco, Calif.Horizon Blue Cross Blue Shield of New Jerseywww.horizonblue.com Newark, N.J.Tyson Foods Inc.www.tyson.com Springdale, Ark.Heartland Healthwww.heartland-health.com St. Joseph, Mo.Maritzwww.maritz.com Fenton, Mo.Republic Services Inc.www.republicservices.com Phoenix, Ariz.The Harry Fox Agency Inc.www.harryfox.com New York, N.Y.J.B. Hunt Transport Services Inc.www.jbhunt.com Lowell, Ark.BNY Mellon www.bnymellon.com New York, N.Y.Crawford & Co.www.crawfordandcompany.com Atlanta, Ga.Capital One Financial Corp.www.capitalone.com McLean,Va.Raytheon Co.www.raytheon.com Waltham, Mass.Sabre Holdings Corp.www.sabre-holdings.com Southlake,TexasHyatt Hotels Corp.www.hyatt.com Chicago, Ill.T-Mobile USA Inc.www.t-mobile.com Bellevue,Wash.Genuine Parts Co.www.genpt.com Atlanta, Ga.Digital River Inc.www.digitalriver.com Minneapolis, MinnScottrade Inc.www.scottrade.com St. Louis, Mo.McGraw-Hill Cos. Inc.www.mcgraw-hill.com New York, N.Y.Rabobank N.A.www.rabobankamerica.com El Centro, Calif.State Street Corp.www.statestreet.com Boston, Mass.CenterPoint Propertieswww.centerpoint-prop.com Oak Brook, Ill.Tessco Technologies Inc.www.tessco.com Hunt Valley, Md.Premiere Global Services Inc.www.pgi.com Atlanta, Ga.HD Supply Inc.www.hdsupply.com Atlanta, Ga.VMware Inc.www.vmware.com Palo Alto, Calif.International Business Machines Corp.www.ibm.com Armonk, N.Y.Product Partners LLCwww.beachbody.com Santa Monica, Calif.Parkland Health & Hospital Systemwww.parklandhospital.com Dallas,TexasCoxHealthwww.coxhealth.com Springfield, Mo.AG Interactivewww.aginteractive.com Cleveland, OhioDr Pepper Snapple Group Inc.www.drpeppersnapplegroup.com Plano,TexasAmgen Inc.www.amgen.com Thousand Oaks, Calif.AXA Equitable Life Insurance Co.www.axa-equitable.com New York, N.Y.Western Corporate Federal Credit Union (WesCorp)www.wescorp.org San Dimas, Calif.Atlantic Healthwww.atlantichealth.org Morristown, N.J.

Joseph EngExec.VP & CIOJon KuboVP & CIOElizabeth HackensonSr.VP & CIOKathy McElligottVP & CIOAndrew BlackCIO & VP of ITAndrew GriffithVP of ITRobert DutileCIOWilliam GregoryCIOAnthony J. Bosco Jr.Sr.VP & CIORobert GellerCIOCatherine S. BruneSr.VP & CIOBarry W. SchaffterSr.VP, Intelligent Systems Group & CIOKenneth A. ShulmanCTO & CIOSrinivas KoushikSr.VP & CTOAvid ModjtabaiExec.VP,Technology and OperationsMark BarnardSr.VP of IT & CIOGary D. CooperSr.VP & CIOHelen V.ThompsonCIOGil HoffmanSr.VP & CIOWilliam G. HalnonSr.VP & CIOLouis TrebinoSr.VP & CIOKay J. PalmerExec.VP & CIOJohn FioreExec.VP & CIOBrian S. FlynnSr.VP & Global CIORob AlexanderCIORebecca R. RhoadsVP & CIOBarry VandevierCIOMike BlakeCIOCole BrodmanChief Technology & Innovation OfficerCharles A. ChesnuttSr.VP of IT & Process ImprovementTed HoySr.VP of Product & TechnologyIan PattersonCIOBruce MarcusExec.VP & CIOErwin MartinezCIOChristopher PerrettaExec.VP & CIOScott ZimmermanCIODoug ReinSr.VP, Performance Systems & OperationsDavid M. GuthrieCTOMichele MarkhamSr.VP & CIOMark EganCIOPatrick TooleVP & CIOSteven WinshelCIOJack KowittSr.VP & CIOBruce RobisonVP & CIOJoseph YanoskaVP of TechnologyVirginia GuthrieSr.VP & CIOThomas J. FlanaganSr.VP & CIOKevin E. MurrayExec.VP & CIOGene BergerVP of ITLinda ReedVP of IS & CIO

Logistics & Transportation

Retail: General Merchandising

Energy & Utilities

Manufacturing

Retail: General Merchandising

Automotive

Information Technology

Consulting & Business Services

Consulting & Business Services

Telecommunications

Insurance

Manufacturing

Telecommunications

Insurance

Banking & Financial Services

Insurance

Consumer Goods

Healthcare & Medical

Consulting & Business Services

Energy & Utilities

Media & Entertainment

Logistics & Transportation

Banking & Financial Services

Insurance

Banking & Financial Services

Manufacturing

Hospitality & Travel

Hospitality & Travel

Telecommunications

Distribution

Information Technology

Banking & Financial Services

Media & Entertainment

Banking & Financial Services

Banking & Financial Services

Consulting & Business Services

Distribution

Consulting & Business Services

Distribution

Information Technology

Information Technology

Consumer Goods

Healthcare & Medical

Healthcare & Medical

Media & Entertainment

Consumer Goods

Biotechnology & Pharmaceuticals

Insurance

Banking & Financial Services

Healthcare & Medical

101

102

103

104

105

106

107

108

109

110

111

112

113

114

115

116

117

118

119

120

121

122

123

124

125

126

127

128

129

130

131

132

133

134

135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

150

$3,286

$561

$14,119

$20,915

$1,219

$400

$865

$2,100

$1,521

$32,013

$23,112

$88,686

$8,300

$26,704

$450

$1,430

$8,199

$3,203

$7,687

$970

$15,951

$24,881

$3,332

$21,531

$10,058

$404

$822

$5,952

$378

$8,640

$522

$602

$7,418

$2,024

$95,758

$320

$1,080

$2,200

$1,636

$5,531

$14,642

$3,242

$1,092

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

Convergys Corp.www.convergys.com Cincinnati, OhioSutherland Global Services Inc.www.sutherlandglobal.com Pittsford, N.Y.Walgreen Co.www.walgreens.com Deerfield, Ill.Procurestaff Technologieswww.procurestaff.com New York, N.Y.Foley & Lardner LLPwww.foley.com Milwaukee,Wis.Verizon Communications Inc.www.verizon.com New York, N.Y.Norton Healthcare Inc.www.nortonhealthcare.com Louisville, Ky.Best Western International Inc.www.bestwestern.com Phoenix, Ariz.Pfizer Inc.www.pfizer.com New York, N.Y.Pharmaceutical Product Development Inc.www.ppdi.com Wilmington, N.C.ADC Telecommunications Inc.www.adc.com Eden Prairie, Minn.Webcor Builders LPwww.webcor.com San Mateo, Calif.Pioneer Investment Management www.pioneerinvestments.com Boston, Mass.AutoTrader.com Inc.www.autotrader.com Atlanta, Ga.Fair Isaac Corp.www.fico.com Minneapolis, Minn.VWR International LLC www.vwr.com West Chester, Pa.DST Outputwww.dstoutput.com Kansas City, Mo.Vision-Ease Lenswww.vision-ease.com Ramsey, Minn.CDW LLCwww.cdw.com Vernon Hills, Ill.Marsh Inc.www.mmc.com New York, N.Y.Activant Solutions Inc.www.activant.com Livermore, Calif.Wuesthoff Health System Inc.www.wuesthoff.org Rockledge, Fla.Intel Corp.www.intel.com Santa Clara, Calif.Nalco Co.www.nalco.com Naperville, Ill.Freeman Decorating Services Inc.www.freemanco.com Dallas,TexasDiversey Holdings Inc.www.diversey.com Sturtevant,Wis.AstraZeneca plcwww.astrazeneca.com Wilmington, Del.Lowe’s Companies Inc.www.lowes.com Mooresville, N.C.AT&T Inc.www.att.com Dallas,TexasHeartland Payment Systems Inc.www.heartlandpaymentsystems.com Princeton, N.J.Prudential Financial Inc.www.prudential.com Newark, N.J.UPS Inc.www.ups.com Atlanta, Ga.Alliance One International Inc.www.aointl.com Morrisville, N.C.Children’s Hospital & Medical Centerwww.childrensomaha.org Omaha, Neb.The Hartford Financial Services Group Inc.www.thehartford.com Hartford, Conn.A.T. Kearney Inc.www.atkearney.com Chicago, Ill.Children’s Medical Center Dallaswww.childrens.com Dallas,TexasABF Freight System Inc.www.abf.com Fort Smith, Ark.Quintileswww.quintiles.com Durham, N.C.Wheels Inc.www.wheels.com Des Plaines, Ill.CSG Systems International Inc.www.csgsystems.com Englewood, Colo.Taco Bell Corp.www.tacobell.com Irvine, Calif.Split Cooperative LLCwww.splitcoop.com New York, N.Y.Transitions Optical Inc.www.transitions.com Pinellas Park, Fla.Jones Apparel Group Inc.www.jonesapparel.com Bristol, Pa.Paccar Incwww.paccar.com Bellevue,Wash.Valassis Communications Inc.www.valassis.com Livonia, Mich.Indiana Farm Bureau Insurancewww.infarmbureau.com Indianapolis, Ind.Chiquita Brands International Inc.www.chiquitabrands.com Cincinnati, OhioHighmark Inc.www.highmark.com Pittsburgh, Pa.

Jim GoetzCIODeepak BathejaCTOTim TheriaultCIORobert BrooksVP of TechnologyDoug CaddellCIOShaygan KheradpirExec.VP & CIOJoseph DeVenutoVP of IS & CIOScott A. GibsonSr.VP Distribution and Strategic Services & CIOJeffrey KeislingSr.VP & CIOMike Wilkinson Exec.VP & CIOChris JurasekPres., ADC Professional Services,VP & CIOGregg DavisSr.VP & CIOPeter NollGlobal CTOBob HadleyCIOChristopher RenceVP, Chief Information and Bus.Trans. OfficerCharles R. PatelSr.VP & CIOFrank DelferExec.VP of Technology & CTOFlo KinzelCIOJon StevensSr.VP & CIO and OperationsJim P. LeeCIOJohn Breeden/Stuart MaxelVP of IT/Continuous Improvement Mgr.David L. BarnhartCIODiane BryantVP & CIOStewart McCutcheonCIORichard MaranvilleCIOBrent HoagVP & CIORichard WilliamsGlobal CIOSteven M. StoneSr.VP & CIOThaddeus ArroyoCIOKris HerrinCTOBarbara KosterCIODavid BarnesSr.VP & CIOWilliam D. PappasSr.VP & CIOGeorge Reynolds,MDChief Med. Informatics Officer; Acting VP & CIOBrian O’ConnellSr.VP & CIOJohn LaughhunnCTOPamela AroraVP & CIODave CogswellPresident, Data-TronicsBill DeamExec.VP & CIO, Global ITSteven LoosVP of IT & CIOLonnie MahrtSr.VP of Operations & CIODouglas WinesDirector, IT ServicesGreg SmithExec.VP & CIOMaria ZabetakisAmericas IT DirectorNorm VeitExec.VP of MISKyle QuinnVP & CIOSteve CarringtonVP & CIOGreg ClancySr.VP & CIO—

Tom TaborSr.VP & CIO

Consulting & Business Services

Consulting & Business Services

Retail: General Merchandising

Consulting & Business Services

Consulting & Business Services

Telecommunications

Healthcare & Medical

Hospitality & Travel

Biotechnology & Pharmaceuticals

Biotechnology & Pharmaceuticals

Telecommunications

Construction & Engineering

Banking & Financial Services

Retail: Specialty Merchandising

Banking & Financial Services

Distribution

Manufacturing

Consumer Goods

Retail: Specialty Merchandising

Insurance

Information Technology

Healthcare & Medical

Electronics

Chemicals

Consulting & Business Services

Manufacturing

Biotechnology & Pharmaceuticals

Retail: Specialty Merchandising

Telecommunications

Banking & Financial Services

Banking & Financial Services

Logistics & Transportation

Manufacturing

Healthcare & Medical

Insurance

Consulting & Business Services

Healthcare & Medical

Logistics & Transportation

Biotechnology & Pharmaceuticals

Consulting & Business Services

Information Technology

Hospitality & Travel

Consulting & Business Services

Consumer Goods

Consumer Goods

Automotive

Consulting & Business Services

Insurance

Consumer Goods

Insurance

151

152

153

154

155

156

157

158

159

160

161

162

163

164

165

166

167

168

169

170

171

172

173

174

175

176

177

178

179

180

181

182

183

184

185

186

187

188

189

190

191

192

193

194

195

196

197

198

199

200

$2,827

$63,335

$107,808

$1,300

$50,009

$1,417

$1,150

$1,100

$975

$631

$482

$7,163

$4,600

$379

$35,127

$3,747

$32,804

$47,200

$123,000

$1,652

$32,688

$45,300

$2,308

$265

$24,701

$884

$1,470

$2,000

$501

$10,836

$3,327

$8,087

$2,244

$700

$3,470

$13,700

Financial data is from public sources and company supplied. Revenue is for latest fiscal year. Dashes indicate companies requesting financial data not be disclosed.

Page 26: CAS is featured in Information Week as "Masters of Technology"

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

The Vanguard Group Inc.www.vanguard.com Malvern, Pa.InterContinental Hotels Group (IHG)www.ihg.com Atlanta, Ga.Colgate-Palmolive Co.www.colgate.com New York, N.Y.Merckwww.merck.com Whitehouse Station, N.J.University of Pittsburgh Medical Center (UPMC)www.upmc.com Pittsburgh, Pa.Coca-Cola Enterprises Inc.www.cokecce.com Atlanta, Ga.USAAwww.usaa.com San Antonio,TexasHealthways Inc.www.healthways.com Franklin,Tenn.Verizon Wirelesswww.verizonwireless.com Basking Ridge, N.J.Monster Worldwidewww.monster.com New York, NYUnited Stationers Supply Co.www.unitedstationers.com Deerfield, Ill.Associated Presswww.ap.org New York, N.Y.Cincinnati Children’s Hospital Medical Centerwww.cincinnatichildrens.org Cincinnati, OhioKnight Capital Group Inc.www.knight.com Jersey City, N.J.Old Dominion Freight Line Inc.www.odfl.com Thomasville, N.C.IntercontinentalExchange Inc.www.theice.com Atlanta, Ga.ProQuest LLCwww.proquest.com Ann Arbor, Mich.Acxiom Corp.www.acxiom.com Little Rock, Ark.General Motors Co.www.gm.com Detroit, Mich.First Horizon National Corp.www.firsthorizon.com Memphis,Tenn.Harleysville Group Inc.www.harleysvillegroup.com Harleysville, Pa.Sparrow Health Systemwww.sparrow.org Lansing, Mich.Do it Best Corp.www.doitbestcorp.com Fort Wayne, Ind.Mansfield Oil Co.www.mansfieldoil.com Gainsville, Ga.Exelon Corp.www.exeloncorp.com Chicago, Ill.McCoy Corp.www.mccoys.com San Marcos,TexasiQor Inc.www.iqor.com New York, N.Y.Eli Lilly & Co.www.lilly.com Indianapolis, Ind.Equifax Inc.www.equifax.com Atlanta, Ga.Dunham & Smith Agencieswww.dunhamandsmith.com St. Louis, Mo.Ross Stores Inc.www.rossstores.com Pleasanton, Calif.Armada Supply Chain Solutionswww.armada-scs.com Pittsburgh, Pa.Concentra Inc.www.concentra.com Addison,TexasStewart Information Services Corp.www.stewart.com Houston,TexasHerbalife Ltd.www.herbalife.com Los Angeles, Calif.Waste Management Inc.www.wm.com Houston,TexasAcuity, A Mutual Insurance Co.www.acuity.com Sheboygan,Wis.Hewlett-Packard Co.www.hp.com Palo Alto, Calif.Alberto-Culver Co.www.alberto.com Melrose Park, Ill.Procter & Gamble Co.www.pg.com Cincinnati, OhioRoyal Caribbean Cruises Ltd.www.royalcaribbean.com Miami, Fla.Avon Products Inc.www.avoncompany.com New York, N.Y.Pacific Northwest National Laboratorywww.pnl.gov Richland,Wash.Caritas Christi Health Carewww.caritaschristi.org Boston, Mass.Pegasus Solutions Inc.www.pegs.com Dallas,TexasLockheed Martin Corp.www.lockheedmartin.com Bethesda, Md.Del Monte Foods Co.www.delmonte.com San Francisco, Calif.Teva Pharmaceuticals U.S.A. Inc.www.tevausa.com North Wales, Pa.PNC Financial Services Group Inc.www.pnc.com Pittsburgh, Pa.Aetna Inc.www.aetna.com Hartford, Conn.

Paul HellerManaging Dir. & CIOTom ConophyExec.VP & CIOTom GreeneVP & CIOJ. Chris ScaletExec.VP Global Services & CIODaniel S. DrawbaughSr.VP & CIOEsat SezerSr.VP & CIOGreg SchwartzSr.VP of IT & CIOScott BlanchetteSr.VP & CIOAjay WaghrayVP of IS & CIODarko DejanovicExec.VP & Global CIO & Head of ProductS. David BentSr.VP of eBusiness Services & Corp. CIOLorraine CichowskiSr.VP & CIOMarianne F. JamesSr.VP & CIOSteven J. SadoffExec.VP & CIOKen ErdnerVP of ITEdwin MarcialSr.VP & CTOBipin PatelCIODavid GuzmánSr.VP & CIOTerry KlineVP of IT & CIOBruce LivesayExec.VP & CIOJon GriggsVP & CIOThomas BresVP & CIOMike AltendorfVP of ITDoug HaughExec.VP & CIODaniel C. HillSr.VP & CIODennis StrongSr.VP & CIOVikas KapoorPresident & CEOMichael C. Heim Sr.VP & CIODavid C.WebbCIOMike SkinnerCIOMichael K. KobayashiExec.VP Supply Chain, Allocation & CIOJoseph BradoVP & CIOSuzanne KosubSr.VP & CIOMurshid KhanSr.VP & CIOMark SchisselCIOPuneet BhasinSr.VP & CIONeal RuffaloVP & CIORandy MottExec.VP & CIOTony BenderVP & CIOFilippo PasseriniPresident, Global Business Services & CIOBill MartinVP & CIODonagh HerlihySr.VP of IT & CIOJerry JohnsonCIOTodd Rothenhaus, MDSr.VP & CIOMike KistnerCEOSondra BarbourVP of Enterprise Business Services & CIOMarc L. BrownSr.VP Corp. Svc. Center & CIOJimmy Z.WangVP & CIOAnuj DhandaExec.VP & CIOMeg McCarthySr.VP of Inno.,Tech.,& Serv.Operations & CIO

Banking & Financial Services

Hospitality & Travel

Consumer Goods

Biotechnology & Pharmaceuticals

Healthcare & Medical

Consumer Goods

Insurance

Healthcare & Medical

Telecommunications

Consulting & Business Services

Distribution

Media & Entertainment

Healthcare & Medical

Banking & Financial Services

Logistics & Transportation

Banking & Financial Services

Consulting & Business Services

Consulting & Business Services

Automotive

Banking & Financial Services

Insurance

Healthcare & Medical

Distribution

Energy & Utilities

Energy & Utilities

Retail: Specialty Merchandising

Consulting & Business Services

Biotechnology & Pharmaceuticals

Banking & Financial Services

Consulting & Business Services

Retail: Specialty Merchandising

Logistics & Transportation

Healthcare & Medical

Insurance

Consumer Goods

Logistics & Transportation

Insurance

Information Technology

Consumer Goods

Consumer Goods

Hospitality & Travel

Consumer Goods

Consulting & Business Services

Healthcare & Medical

Hospitality & Travel

Manufacturing

Consumer Goods

Biotechnology & Pharmaceuticals

Banking & Financial Services

Insurance

1

2

3

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5

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30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

47

48

49

50

$2,300

$1,680

$15,327

$27,428

$7,721

$21,645

$17,558

$718

$62,100

$905

$4,700

$1,400

$1,162

$1,245

$995

$1,277

$2,010

$1,100

$875

$2,460

$5,100

$17,318

$525

$348

$21,836

$1,825

$7,200

$1,250

$754

$1,707

$2,325

$11,791

$745

$114,552

$1,434

$79,029

$5,890

$10,383

$1,100

$45,189

$3,627

$13,899

$16,228

$34,764

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

E.&J. Gallo Winery www.gallo.com Modesto, Calif.Group Health Cooperative of South Central Wisconsin www.ghcscw.com Madison,Wis.Marriott International Inc.www.marriott.com Bethesda, Md.University of Pennsylvania Health Systemwww.pennmedicine.org Philadelphia, Pa.Asurion Insurance Serviceswww.asurion.com Nashville,Tenn.SASwww.sas.com Cary, N.C.Dell Inc.www.dell.com Round Rock,TexasBaker Hughes Inc.www.bakerhughes.com Houston,TexasSprint Nextel Corp.www.sprint.com Overland Park, Kan.Shaw Industries Group Inc.www.shawfloors.com Dalton, Ga.Apptis Inc.www.apptis.com Chantilly,Va.Marcus & Millichap Real Estate Investment Services Inc.www.marcusmillichap.com Encino, Calif.Heidelberg USA Inc.www.us.heidelberg.com Kennesaw, Ga.Penske Truck Leasing Co. LP www.gopenske.com Reading, Pa.J.C. Penney Company Inc.www.jcpenney.com Plano,TexasXerox Corp.www.xerox.com Norwalk, Conn.Advanced Health Media LLCwww.ahmdirect.com Bridgewater, N.J.Atmos Energy Corp.www.atmosenergy.com Dallas,TexasSouthern Co.www.southerncompany.com Atlanta, Ga.Keane Inc.www.keane.com Boston, Mass.The Progressive Group of Insurance Cos.www.progressive.com Mayfield Village, OhioPremier Inc.www.premierinc.com Charlotte, N.C.The Pasha Groupwww.pashagroup.com Corte Madera, Calif.Lifespan Corp.www.lifespan.org Providence, R.I.GXS Inc.www.gxs.com Gaithersburg, Md.Accenturewww.accenture.com New York, N.Y.Automatic Data Processing Inc.www.adp.com Roseland, N.J.Odyssey HealthCare Inc.www.odsyhealth.com Dallas,TexasTech Data Corp.www.techdata.com Clearwater, Fla.Pacific Gas & Electric Co.www.pge.com San Francisco, Calif.WinWholesale Inc.www.winwholesale.com Dayton, OhioBaldor Electric Co.www.baldor.com Fort Smith, Ark.FedEx Corp.www.fedex.com Memphis,Tenn.Wal-Mart Stores Inc.www.walmart.com Bentonville, Ark.Con-way Inc.www.con-way.com San Mateo, Calif.CVR Energy Inc.www.cvrenergy.com Sugar Land,TexasHewitt Associates Inc.www.hewitt.com Lincolnshire, Ill.Collabera Inc.www.collabera.com Morristown, N.J.VF Corp.www.vfc.com Greensboro, N.C.Banner Healthwww.bannerhealth.com Phoenix, Ariz.Intuit Inc.www.intuit.com Mountain View, Calif.R.R. Donnelley & Sons Co.www.rrdonnelley.com Chicago, Ill.American Airlines Inc.www.aa.com Fort Worth,TexasMovado Group Inc.www.movadogroup.com Paramus, N.J.Salesforce.com Inc.www.salesforce.com San Francisco, Calif.CME Group Inc.www.cmegroup.com Chicago, Ill.Travelport Ltd.www.travelport.com Parsippany, N.J.Access Insurance Co.www.accessgeneral.com Atlanta, Ga.Fifth Third Bancorp.www.53.com Cincinnati, OhioW.W. Grainger Inc.www.grainger.com Lake Forest, Ill.

Kent KusharVP & CIOGalen M. MetzCIO & Dir. of ISCarl WilsonExec.VP & CIOMichael RestucciaVP & CIOChris CorradoSr.VP & CIOSuzanne GordonVP of IT & CIORobin JohnsonCIOClif TriplettVP & CIOPeter CampbellSr.VP of ITRoddy McKaigVP & CIOPhil HorvitzCTORick PeltzSr.VP & CIODoug Robbins/Howard HutchingsVP Info. Services, U.S./Global CIOWilliam L. StobbartSr.VP of ITTom NealonExec.VP & CIOJohn McDermottCorp.VP & CIOGreg MillerExec.VP & CIORich GiusVP & CIOBecky BlalockSr.VP & CIOTom GaryCIORaymond VoelkerCIOJoseph M. Pleasant/Keith J. FiglioliSr.VP & CIO/Sr.VP, Healthcare InformaticsDavid BeckermanVP of IT ServicesCarole CotterSr.VP & CIOKarl SalnoskeExec.VP & CIOFrank B. ModrusonCIOMichael L. CaponeCorporate VP & CIOJames ZoccoliVP of ITJohn TonnisonExec.VP & CIOPatricia LawickiSr.VP & CIOSteve HangenCIOMark ShackelfordVP of ISRobert B. CarterExec.VP & CIORollin FordExec.VP & CIOJacquelyn BarrettaSr.VP & CIOMichael BrooksVP & CIODavid BaruchCIOBala VariyamCIO & Head, Collabera LabsMartin SchneiderVP & CIOMichael S.WardenSr.VP of IT & CIOGinny LeeSr.VP & CIOKenneth E. O’BrienExec.VP & CIOMonte FordSr.VP of IT & CIOFrank A. MorelliSr.VP Global Business Processes & CIOKirsten WolbergCIOKevin KometerManaging Director & CIOSue PowersCEO IT Services & SoftwareAndrew DunnCIOJoseph RobinsonExec.VP & CIOTimothy M. FerrarellSr.VP & CIO

Consumer Goods

Insurance

Hospitality & Travel

Healthcare & Medical

Insurance

Information Technology

Information Technology

Manufacturing

Telecommunications

Manufacturing

Information Technology

Consulting & Business Services

Manufacturing

Logistics & Transportation

Retail: General Merchandising

Consulting & Business Services

Information Technology

Energy & Utilities

Energy & Utilities

Consulting & Business Services

Insurance

Distribution

Logistics & Transportation

Healthcare & Medical

Information Technology

Consulting & Business Services

Consulting & Business Services

Healthcare & Medical

Distribution

Energy & Utilities

Distribution

Manufacturing

Logistics & Transportation

Retail: General Merchandising

Logistics & Transportation

Energy & Utilities

Consulting & Business Services

Information Technology

Consumer Goods

Healthcare & Medical

Information Technology

Consulting & Business Services

Logistics & Transportation

Consumer Goods

Information Technology

Banking & Financial Services

Hospitality & Travel

Insurance

Banking & Financial Services

Distribution

51

52

53

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57

58

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61

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67

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69

70

71

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79

80

81

82

83

84

85

86

87

88

89

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91

92

93

94

95

96

97

98

99

100

$2,000

$254

$10,908

$3,800

$2,310

$52,902

$9,664

$32,260

$4,011

$295

$3,226

$4,000

$17,556

$22,000

$436

$4,969

$15,743

$14,600

$675

$1,374

$350

$21,577

$8,928

$686

$22,100

$13,399

$1,600

$1,524

$34,700

$405,046

$4,269

$3,136

$3,000

$300

$7,200

$4,677

$3,455

$9,857

$19,898

$378

$1,305

$2,613

$9,450

$6,222

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

JetBlue Airways Corp.www.jetblue.com Forest Hills, N.Y.Wet Seal Inc.www.wetsealinc.com Foothill Ranch, Calif.AES Corp.www.aes.com Arlington,Va.Emersonwww.emerson.com St. Louis, Mo.Stein Mart Inc.www.steinmart.com Jacksonville, Fla.Emkay Inc.www.emkay.com Itasca, Ill.UST Global Inc.www.ust-global.com Aliso Viejo, Calif.Hogan Lovells U.S. LLPwww.hoganlovells.com Wash., D.C.Day & Zimmermann Inc.www.dayzim.com Philadelphia, Pa.XO Communicationswww.xo.com Herndon,Va.The Allstate Corp.www.allstate.com Northbrook, Ill.Deere & Co.www.johndeere.com Moline, Ill.Broadview Networks Inc.www.broadviewnet.com Rye Brook, N.Y.Nationwide Mutual Insurance Co.www.nationwide.com Columbus, OhioWells Fargo & Co.www.wellsfargo.com San Francisco, Calif.Horizon Blue Cross Blue Shield of New Jerseywww.horizonblue.com Newark, N.J.Tyson Foods Inc.www.tyson.com Springdale, Ark.Heartland Healthwww.heartland-health.com St. Joseph, Mo.Maritzwww.maritz.com Fenton, Mo.Republic Services Inc.www.republicservices.com Phoenix, Ariz.The Harry Fox Agency Inc.www.harryfox.com New York, N.Y.J.B. Hunt Transport Services Inc.www.jbhunt.com Lowell, Ark.BNY Mellon www.bnymellon.com New York, N.Y.Crawford & Co.www.crawfordandcompany.com Atlanta, Ga.Capital One Financial Corp.www.capitalone.com McLean,Va.Raytheon Co.www.raytheon.com Waltham, Mass.Sabre Holdings Corp.www.sabre-holdings.com Southlake,TexasHyatt Hotels Corp.www.hyatt.com Chicago, Ill.T-Mobile USA Inc.www.t-mobile.com Bellevue,Wash.Genuine Parts Co.www.genpt.com Atlanta, Ga.Digital River Inc.www.digitalriver.com Minneapolis, MinnScottrade Inc.www.scottrade.com St. Louis, Mo.McGraw-Hill Cos. Inc.www.mcgraw-hill.com New York, N.Y.Rabobank N.A.www.rabobankamerica.com El Centro, Calif.State Street Corp.www.statestreet.com Boston, Mass.CenterPoint Propertieswww.centerpoint-prop.com Oak Brook, Ill.Tessco Technologies Inc.www.tessco.com Hunt Valley, Md.Premiere Global Services Inc.www.pgi.com Atlanta, Ga.HD Supply Inc.www.hdsupply.com Atlanta, Ga.VMware Inc.www.vmware.com Palo Alto, Calif.International Business Machines Corp.www.ibm.com Armonk, N.Y.Product Partners LLCwww.beachbody.com Santa Monica, Calif.Parkland Health & Hospital Systemwww.parklandhospital.com Dallas,TexasCoxHealthwww.coxhealth.com Springfield, Mo.AG Interactivewww.aginteractive.com Cleveland, OhioDr Pepper Snapple Group Inc.www.drpeppersnapplegroup.com Plano,TexasAmgen Inc.www.amgen.com Thousand Oaks, Calif.AXA Equitable Life Insurance Co.www.axa-equitable.com New York, N.Y.Western Corporate Federal Credit Union (WesCorp)www.wescorp.org San Dimas, Calif.Atlantic Healthwww.atlantichealth.org Morristown, N.J.

Joseph EngExec.VP & CIOJon KuboVP & CIOElizabeth HackensonSr.VP & CIOKathy McElligottVP & CIOAndrew BlackCIO & VP of ITAndrew GriffithVP of ITRobert DutileCIOWilliam GregoryCIOAnthony J. Bosco Jr.Sr.VP & CIORobert GellerCIOCatherine S. BruneSr.VP & CIOBarry W. SchaffterSr.VP, Intelligent Systems Group & CIOKenneth A. ShulmanCTO & CIOSrinivas KoushikSr.VP & CTOAvid ModjtabaiExec.VP,Technology and OperationsMark BarnardSr.VP of IT & CIOGary D. CooperSr.VP & CIOHelen V.ThompsonCIOGil HoffmanSr.VP & CIOWilliam G. HalnonSr.VP & CIOLouis TrebinoSr.VP & CIOKay J. PalmerExec.VP & CIOJohn FioreExec.VP & CIOBrian S. FlynnSr.VP & Global CIORob AlexanderCIORebecca R. RhoadsVP & CIOBarry VandevierCIOMike BlakeCIOCole BrodmanChief Technology & Innovation OfficerCharles A. ChesnuttSr.VP of IT & Process ImprovementTed HoySr.VP of Product & TechnologyIan PattersonCIOBruce MarcusExec.VP & CIOErwin MartinezCIOChristopher PerrettaExec.VP & CIOScott ZimmermanCIODoug ReinSr.VP, Performance Systems & OperationsDavid M. GuthrieCTOMichele MarkhamSr.VP & CIOMark EganCIOPatrick TooleVP & CIOSteven WinshelCIOJack KowittSr.VP & CIOBruce RobisonVP & CIOJoseph YanoskaVP of TechnologyVirginia GuthrieSr.VP & CIOThomas J. FlanaganSr.VP & CIOKevin E. MurrayExec.VP & CIOGene BergerVP of ITLinda ReedVP of IS & CIO

Logistics & Transportation

Retail: General Merchandising

Energy & Utilities

Manufacturing

Retail: General Merchandising

Automotive

Information Technology

Consulting & Business Services

Consulting & Business Services

Telecommunications

Insurance

Manufacturing

Telecommunications

Insurance

Banking & Financial Services

Insurance

Consumer Goods

Healthcare & Medical

Consulting & Business Services

Energy & Utilities

Media & Entertainment

Logistics & Transportation

Banking & Financial Services

Insurance

Banking & Financial Services

Manufacturing

Hospitality & Travel

Hospitality & Travel

Telecommunications

Distribution

Information Technology

Banking & Financial Services

Media & Entertainment

Banking & Financial Services

Banking & Financial Services

Consulting & Business Services

Distribution

Consulting & Business Services

Distribution

Information Technology

Information Technology

Consumer Goods

Healthcare & Medical

Healthcare & Medical

Media & Entertainment

Consumer Goods

Biotechnology & Pharmaceuticals

Insurance

Banking & Financial Services

Healthcare & Medical

101

102

103

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106

107

108

109

110

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113

114

115

116

117

118

119

120

121

122

123

124

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126

127

128

129

130

131

132

133

134

135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

150

$3,286

$561

$14,119

$20,915

$1,219

$400

$865

$2,100

$1,521

$32,013

$23,112

$88,686

$8,300

$26,704

$450

$1,430

$8,199

$3,203

$7,687

$970

$15,951

$24,881

$3,332

$21,531

$10,058

$404

$822

$5,952

$378

$8,640

$522

$602

$7,418

$2,024

$95,758

$320

$1,080

$2,200

$1,636

$5,531

$14,642

$3,242

$1,092

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

Convergys Corp.www.convergys.com Cincinnati, OhioSutherland Global Services Inc.www.sutherlandglobal.com Pittsford, N.Y.Walgreen Co.www.walgreens.com Deerfield, Ill.Procurestaff Technologieswww.procurestaff.com New York, N.Y.Foley & Lardner LLPwww.foley.com Milwaukee,Wis.Verizon Communications Inc.www.verizon.com New York, N.Y.Norton Healthcare Inc.www.nortonhealthcare.com Louisville, Ky.Best Western International Inc.www.bestwestern.com Phoenix, Ariz.Pfizer Inc.www.pfizer.com New York, N.Y.Pharmaceutical Product Development Inc.www.ppdi.com Wilmington, N.C.ADC Telecommunications Inc.www.adc.com Eden Prairie, Minn.Webcor Builders LPwww.webcor.com San Mateo, Calif.Pioneer Investment Management www.pioneerinvestments.com Boston, Mass.AutoTrader.com Inc.www.autotrader.com Atlanta, Ga.Fair Isaac Corp.www.fico.com Minneapolis, Minn.VWR International LLC www.vwr.com West Chester, Pa.DST Outputwww.dstoutput.com Kansas City, Mo.Vision-Ease Lenswww.vision-ease.com Ramsey, Minn.CDW LLCwww.cdw.com Vernon Hills, Ill.Marsh Inc.www.mmc.com New York, N.Y.Activant Solutions Inc.www.activant.com Livermore, Calif.Wuesthoff Health System Inc.www.wuesthoff.org Rockledge, Fla.Intel Corp.www.intel.com Santa Clara, Calif.Nalco Co.www.nalco.com Naperville, Ill.Freeman Decorating Services Inc.www.freemanco.com Dallas,TexasDiversey Holdings Inc.www.diversey.com Sturtevant,Wis.AstraZeneca plcwww.astrazeneca.com Wilmington, Del.Lowe’s Companies Inc.www.lowes.com Mooresville, N.C.AT&T Inc.www.att.com Dallas,TexasHeartland Payment Systems Inc.www.heartlandpaymentsystems.com Princeton, N.J.Prudential Financial Inc.www.prudential.com Newark, N.J.UPS Inc.www.ups.com Atlanta, Ga.Alliance One International Inc.www.aointl.com Morrisville, N.C.Children’s Hospital & Medical Centerwww.childrensomaha.org Omaha, Neb.The Hartford Financial Services Group Inc.www.thehartford.com Hartford, Conn.A.T. Kearney Inc.www.atkearney.com Chicago, Ill.Children’s Medical Center Dallaswww.childrens.com Dallas,TexasABF Freight System Inc.www.abf.com Fort Smith, Ark.Quintileswww.quintiles.com Durham, N.C.Wheels Inc.www.wheels.com Des Plaines, Ill.CSG Systems International Inc.www.csgsystems.com Englewood, Colo.Taco Bell Corp.www.tacobell.com Irvine, Calif.Split Cooperative LLCwww.splitcoop.com New York, N.Y.Transitions Optical Inc.www.transitions.com Pinellas Park, Fla.Jones Apparel Group Inc.www.jonesapparel.com Bristol, Pa.Paccar Incwww.paccar.com Bellevue,Wash.Valassis Communications Inc.www.valassis.com Livonia, Mich.Indiana Farm Bureau Insurancewww.infarmbureau.com Indianapolis, Ind.Chiquita Brands International Inc.www.chiquitabrands.com Cincinnati, OhioHighmark Inc.www.highmark.com Pittsburgh, Pa.

Jim GoetzCIODeepak BathejaCTOTim TheriaultCIORobert BrooksVP of TechnologyDoug CaddellCIOShaygan KheradpirExec.VP & CIOJoseph DeVenutoVP of IS & CIOScott A. GibsonSr.VP Distribution and Strategic Services & CIOJeffrey KeislingSr.VP & CIOMike Wilkinson Exec.VP & CIOChris JurasekPres., ADC Professional Services,VP & CIOGregg DavisSr.VP & CIOPeter NollGlobal CTOBob HadleyCIOChristopher RenceVP, Chief Information and Bus.Trans. OfficerCharles R. PatelSr.VP & CIOFrank DelferExec.VP of Technology & CTOFlo KinzelCIOJon StevensSr.VP & CIO and OperationsJim P. LeeCIOJohn Breeden/Stuart MaxelVP of IT/Continuous Improvement Mgr.David L. BarnhartCIODiane BryantVP & CIOStewart McCutcheonCIORichard MaranvilleCIOBrent HoagVP & CIORichard WilliamsGlobal CIOSteven M. StoneSr.VP & CIOThaddeus ArroyoCIOKris HerrinCTOBarbara KosterCIODavid BarnesSr.VP & CIOWilliam D. PappasSr.VP & CIOGeorge Reynolds,MDChief Med. Informatics Officer; Acting VP & CIOBrian O’ConnellSr.VP & CIOJohn LaughhunnCTOPamela AroraVP & CIODave CogswellPresident, Data-TronicsBill DeamExec.VP & CIO, Global ITSteven LoosVP of IT & CIOLonnie MahrtSr.VP of Operations & CIODouglas WinesDirector, IT ServicesGreg SmithExec.VP & CIOMaria ZabetakisAmericas IT DirectorNorm VeitExec.VP of MISKyle QuinnVP & CIOSteve CarringtonVP & CIOGreg ClancySr.VP & CIO—

Tom TaborSr.VP & CIO

Consulting & Business Services

Consulting & Business Services

Retail: General Merchandising

Consulting & Business Services

Consulting & Business Services

Telecommunications

Healthcare & Medical

Hospitality & Travel

Biotechnology & Pharmaceuticals

Biotechnology & Pharmaceuticals

Telecommunications

Construction & Engineering

Banking & Financial Services

Retail: Specialty Merchandising

Banking & Financial Services

Distribution

Manufacturing

Consumer Goods

Retail: Specialty Merchandising

Insurance

Information Technology

Healthcare & Medical

Electronics

Chemicals

Consulting & Business Services

Manufacturing

Biotechnology & Pharmaceuticals

Retail: Specialty Merchandising

Telecommunications

Banking & Financial Services

Banking & Financial Services

Logistics & Transportation

Manufacturing

Healthcare & Medical

Insurance

Consulting & Business Services

Healthcare & Medical

Logistics & Transportation

Biotechnology & Pharmaceuticals

Consulting & Business Services

Information Technology

Hospitality & Travel

Consulting & Business Services

Consumer Goods

Consumer Goods

Automotive

Consulting & Business Services

Insurance

Consumer Goods

Insurance

151

152

153

154

155

156

157

158

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160

161

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163

164

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166

167

168

169

170

171

172

173

174

175

176

177

178

179

180

181

182

183

184

185

186

187

188

189

190

191

192

193

194

195

196

197

198

199

200

$2,827

$63,335

$107,808

$1,300

$50,009

$1,417

$1,150

$1,100

$975

$631

$482

$7,163

$4,600

$379

$35,127

$3,747

$32,804

$47,200

$123,000

$1,652

$32,688

$45,300

$2,308

$265

$24,701

$884

$1,470

$2,000

$501

$10,836

$3,327

$8,087

$2,244

$700

$3,470

$13,700

Financial data is from public sources and company supplied. Revenue is for latest fiscal year. Dashes indicate companies requesting financial data not be disclosed.

Page 27: CAS is featured in Information Week as "Masters of Technology"

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

The Vanguard Group Inc.www.vanguard.com Malvern, Pa.InterContinental Hotels Group (IHG)www.ihg.com Atlanta, Ga.Colgate-Palmolive Co.www.colgate.com New York, N.Y.Merckwww.merck.com Whitehouse Station, N.J.University of Pittsburgh Medical Center (UPMC)www.upmc.com Pittsburgh, Pa.Coca-Cola Enterprises Inc.www.cokecce.com Atlanta, Ga.USAAwww.usaa.com San Antonio,TexasHealthways Inc.www.healthways.com Franklin,Tenn.Verizon Wirelesswww.verizonwireless.com Basking Ridge, N.J.Monster Worldwidewww.monster.com New York, NYUnited Stationers Supply Co.www.unitedstationers.com Deerfield, Ill.Associated Presswww.ap.org New York, N.Y.Cincinnati Children’s Hospital Medical Centerwww.cincinnatichildrens.org Cincinnati, OhioKnight Capital Group Inc.www.knight.com Jersey City, N.J.Old Dominion Freight Line Inc.www.odfl.com Thomasville, N.C.IntercontinentalExchange Inc.www.theice.com Atlanta, Ga.ProQuest LLCwww.proquest.com Ann Arbor, Mich.Acxiom Corp.www.acxiom.com Little Rock, Ark.General Motors Co.www.gm.com Detroit, Mich.First Horizon National Corp.www.firsthorizon.com Memphis,Tenn.Harleysville Group Inc.www.harleysvillegroup.com Harleysville, Pa.Sparrow Health Systemwww.sparrow.org Lansing, Mich.Do it Best Corp.www.doitbestcorp.com Fort Wayne, Ind.Mansfield Oil Co.www.mansfieldoil.com Gainsville, Ga.Exelon Corp.www.exeloncorp.com Chicago, Ill.McCoy Corp.www.mccoys.com San Marcos,TexasiQor Inc.www.iqor.com New York, N.Y.Eli Lilly & Co.www.lilly.com Indianapolis, Ind.Equifax Inc.www.equifax.com Atlanta, Ga.Dunham & Smith Agencieswww.dunhamandsmith.com St. Louis, Mo.Ross Stores Inc.www.rossstores.com Pleasanton, Calif.Armada Supply Chain Solutionswww.armada-scs.com Pittsburgh, Pa.Concentra Inc.www.concentra.com Addison,TexasStewart Information Services Corp.www.stewart.com Houston,TexasHerbalife Ltd.www.herbalife.com Los Angeles, Calif.Waste Management Inc.www.wm.com Houston,TexasAcuity, A Mutual Insurance Co.www.acuity.com Sheboygan,Wis.Hewlett-Packard Co.www.hp.com Palo Alto, Calif.Alberto-Culver Co.www.alberto.com Melrose Park, Ill.Procter & Gamble Co.www.pg.com Cincinnati, OhioRoyal Caribbean Cruises Ltd.www.royalcaribbean.com Miami, Fla.Avon Products Inc.www.avoncompany.com New York, N.Y.Pacific Northwest National Laboratorywww.pnl.gov Richland,Wash.Caritas Christi Health Carewww.caritaschristi.org Boston, Mass.Pegasus Solutions Inc.www.pegs.com Dallas,TexasLockheed Martin Corp.www.lockheedmartin.com Bethesda, Md.Del Monte Foods Co.www.delmonte.com San Francisco, Calif.Teva Pharmaceuticals U.S.A. Inc.www.tevausa.com North Wales, Pa.PNC Financial Services Group Inc.www.pnc.com Pittsburgh, Pa.Aetna Inc.www.aetna.com Hartford, Conn.

Paul HellerManaging Dir. & CIOTom ConophyExec.VP & CIOTom GreeneVP & CIOJ. Chris ScaletExec.VP Global Services & CIODaniel S. DrawbaughSr.VP & CIOEsat SezerSr.VP & CIOGreg SchwartzSr.VP of IT & CIOScott BlanchetteSr.VP & CIOAjay WaghrayVP of IS & CIODarko DejanovicExec.VP & Global CIO & Head of ProductS. David BentSr.VP of eBusiness Services & Corp. CIOLorraine CichowskiSr.VP & CIOMarianne F. JamesSr.VP & CIOSteven J. SadoffExec.VP & CIOKen ErdnerVP of ITEdwin MarcialSr.VP & CTOBipin PatelCIODavid GuzmánSr.VP & CIOTerry KlineVP of IT & CIOBruce LivesayExec.VP & CIOJon GriggsVP & CIOThomas BresVP & CIOMike AltendorfVP of ITDoug HaughExec.VP & CIODaniel C. HillSr.VP & CIODennis StrongSr.VP & CIOVikas KapoorPresident & CEOMichael C. Heim Sr.VP & CIODavid C.WebbCIOMike SkinnerCIOMichael K. KobayashiExec.VP Supply Chain, Allocation & CIOJoseph BradoVP & CIOSuzanne KosubSr.VP & CIOMurshid KhanSr.VP & CIOMark SchisselCIOPuneet BhasinSr.VP & CIONeal RuffaloVP & CIORandy MottExec.VP & CIOTony BenderVP & CIOFilippo PasseriniPresident, Global Business Services & CIOBill MartinVP & CIODonagh HerlihySr.VP of IT & CIOJerry JohnsonCIOTodd Rothenhaus, MDSr.VP & CIOMike KistnerCEOSondra BarbourVP of Enterprise Business Services & CIOMarc L. BrownSr.VP Corp. Svc. Center & CIOJimmy Z.WangVP & CIOAnuj DhandaExec.VP & CIOMeg McCarthySr.VP of Inno.,Tech.,& Serv.Operations & CIO

Banking & Financial Services

Hospitality & Travel

Consumer Goods

Biotechnology & Pharmaceuticals

Healthcare & Medical

Consumer Goods

Insurance

Healthcare & Medical

Telecommunications

Consulting & Business Services

Distribution

Media & Entertainment

Healthcare & Medical

Banking & Financial Services

Logistics & Transportation

Banking & Financial Services

Consulting & Business Services

Consulting & Business Services

Automotive

Banking & Financial Services

Insurance

Healthcare & Medical

Distribution

Energy & Utilities

Energy & Utilities

Retail: Specialty Merchandising

Consulting & Business Services

Biotechnology & Pharmaceuticals

Banking & Financial Services

Consulting & Business Services

Retail: Specialty Merchandising

Logistics & Transportation

Healthcare & Medical

Insurance

Consumer Goods

Logistics & Transportation

Insurance

Information Technology

Consumer Goods

Consumer Goods

Hospitality & Travel

Consumer Goods

Consulting & Business Services

Healthcare & Medical

Hospitality & Travel

Manufacturing

Consumer Goods

Biotechnology & Pharmaceuticals

Banking & Financial Services

Insurance

1

2

3

4

5

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15

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18

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26

27

28

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30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

47

48

49

50

$2,300

$1,680

$15,327

$27,428

$7,721

$21,645

$17,558

$718

$62,100

$905

$4,700

$1,400

$1,162

$1,245

$995

$1,277

$2,010

$1,100

$875

$2,460

$5,100

$17,318

$525

$348

$21,836

$1,825

$7,200

$1,250

$754

$1,707

$2,325

$11,791

$745

$114,552

$1,434

$79,029

$5,890

$10,383

$1,100

$45,189

$3,627

$13,899

$16,228

$34,764

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

E.&J. Gallo Winery www.gallo.com Modesto, Calif.Group Health Cooperative of South Central Wisconsin www.ghcscw.com Madison,Wis.Marriott International Inc.www.marriott.com Bethesda, Md.University of Pennsylvania Health Systemwww.pennmedicine.org Philadelphia, Pa.Asurion Insurance Serviceswww.asurion.com Nashville,Tenn.SASwww.sas.com Cary, N.C.Dell Inc.www.dell.com Round Rock,TexasBaker Hughes Inc.www.bakerhughes.com Houston,TexasSprint Nextel Corp.www.sprint.com Overland Park, Kan.Shaw Industries Group Inc.www.shawfloors.com Dalton, Ga.Apptis Inc.www.apptis.com Chantilly,Va.Marcus & Millichap Real Estate Investment Services Inc.www.marcusmillichap.com Encino, Calif.Heidelberg USA Inc.www.us.heidelberg.com Kennesaw, Ga.Penske Truck Leasing Co. LP www.gopenske.com Reading, Pa.J.C. Penney Company Inc.www.jcpenney.com Plano,TexasXerox Corp.www.xerox.com Norwalk, Conn.Advanced Health Media LLCwww.ahmdirect.com Bridgewater, N.J.Atmos Energy Corp.www.atmosenergy.com Dallas,TexasSouthern Co.www.southerncompany.com Atlanta, Ga.Keane Inc.www.keane.com Boston, Mass.The Progressive Group of Insurance Cos.www.progressive.com Mayfield Village, OhioPremier Inc.www.premierinc.com Charlotte, N.C.The Pasha Groupwww.pashagroup.com Corte Madera, Calif.Lifespan Corp.www.lifespan.org Providence, R.I.GXS Inc.www.gxs.com Gaithersburg, Md.Accenturewww.accenture.com New York, N.Y.Automatic Data Processing Inc.www.adp.com Roseland, N.J.Odyssey HealthCare Inc.www.odsyhealth.com Dallas,TexasTech Data Corp.www.techdata.com Clearwater, Fla.Pacific Gas & Electric Co.www.pge.com San Francisco, Calif.WinWholesale Inc.www.winwholesale.com Dayton, OhioBaldor Electric Co.www.baldor.com Fort Smith, Ark.FedEx Corp.www.fedex.com Memphis,Tenn.Wal-Mart Stores Inc.www.walmart.com Bentonville, Ark.Con-way Inc.www.con-way.com San Mateo, Calif.CVR Energy Inc.www.cvrenergy.com Sugar Land,TexasHewitt Associates Inc.www.hewitt.com Lincolnshire, Ill.Collabera Inc.www.collabera.com Morristown, N.J.VF Corp.www.vfc.com Greensboro, N.C.Banner Healthwww.bannerhealth.com Phoenix, Ariz.Intuit Inc.www.intuit.com Mountain View, Calif.R.R. Donnelley & Sons Co.www.rrdonnelley.com Chicago, Ill.American Airlines Inc.www.aa.com Fort Worth,TexasMovado Group Inc.www.movadogroup.com Paramus, N.J.Salesforce.com Inc.www.salesforce.com San Francisco, Calif.CME Group Inc.www.cmegroup.com Chicago, Ill.Travelport Ltd.www.travelport.com Parsippany, N.J.Access Insurance Co.www.accessgeneral.com Atlanta, Ga.Fifth Third Bancorp.www.53.com Cincinnati, OhioW.W. Grainger Inc.www.grainger.com Lake Forest, Ill.

Kent KusharVP & CIOGalen M. MetzCIO & Dir. of ISCarl WilsonExec.VP & CIOMichael RestucciaVP & CIOChris CorradoSr.VP & CIOSuzanne GordonVP of IT & CIORobin JohnsonCIOClif TriplettVP & CIOPeter CampbellSr.VP of ITRoddy McKaigVP & CIOPhil HorvitzCTORick PeltzSr.VP & CIODoug Robbins/Howard HutchingsVP Info. Services, U.S./Global CIOWilliam L. StobbartSr.VP of ITTom NealonExec.VP & CIOJohn McDermottCorp.VP & CIOGreg MillerExec.VP & CIORich GiusVP & CIOBecky BlalockSr.VP & CIOTom GaryCIORaymond VoelkerCIOJoseph M. Pleasant/Keith J. FiglioliSr.VP & CIO/Sr.VP, Healthcare InformaticsDavid BeckermanVP of IT ServicesCarole CotterSr.VP & CIOKarl SalnoskeExec.VP & CIOFrank B. ModrusonCIOMichael L. CaponeCorporate VP & CIOJames ZoccoliVP of ITJohn TonnisonExec.VP & CIOPatricia LawickiSr.VP & CIOSteve HangenCIOMark ShackelfordVP of ISRobert B. CarterExec.VP & CIORollin FordExec.VP & CIOJacquelyn BarrettaSr.VP & CIOMichael BrooksVP & CIODavid BaruchCIOBala VariyamCIO & Head, Collabera LabsMartin SchneiderVP & CIOMichael S.WardenSr.VP of IT & CIOGinny LeeSr.VP & CIOKenneth E. O’BrienExec.VP & CIOMonte FordSr.VP of IT & CIOFrank A. MorelliSr.VP Global Business Processes & CIOKirsten WolbergCIOKevin KometerManaging Director & CIOSue PowersCEO IT Services & SoftwareAndrew DunnCIOJoseph RobinsonExec.VP & CIOTimothy M. FerrarellSr.VP & CIO

Consumer Goods

Insurance

Hospitality & Travel

Healthcare & Medical

Insurance

Information Technology

Information Technology

Manufacturing

Telecommunications

Manufacturing

Information Technology

Consulting & Business Services

Manufacturing

Logistics & Transportation

Retail: General Merchandising

Consulting & Business Services

Information Technology

Energy & Utilities

Energy & Utilities

Consulting & Business Services

Insurance

Distribution

Logistics & Transportation

Healthcare & Medical

Information Technology

Consulting & Business Services

Consulting & Business Services

Healthcare & Medical

Distribution

Energy & Utilities

Distribution

Manufacturing

Logistics & Transportation

Retail: General Merchandising

Logistics & Transportation

Energy & Utilities

Consulting & Business Services

Information Technology

Consumer Goods

Healthcare & Medical

Information Technology

Consulting & Business Services

Logistics & Transportation

Consumer Goods

Information Technology

Banking & Financial Services

Hospitality & Travel

Insurance

Banking & Financial Services

Distribution

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82

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88

89

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91

92

93

94

95

96

97

98

99

100

$2,000

$254

$10,908

$3,800

$2,310

$52,902

$9,664

$32,260

$4,011

$295

$3,226

$4,000

$17,556

$22,000

$436

$4,969

$15,743

$14,600

$675

$1,374

$350

$21,577

$8,928

$686

$22,100

$13,399

$1,600

$1,524

$34,700

$405,046

$4,269

$3,136

$3,000

$300

$7,200

$4,677

$3,455

$9,857

$19,898

$378

$1,305

$2,613

$9,450

$6,222

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

JetBlue Airways Corp.www.jetblue.com Forest Hills, N.Y.Wet Seal Inc.www.wetsealinc.com Foothill Ranch, Calif.AES Corp.www.aes.com Arlington,Va.Emersonwww.emerson.com St. Louis, Mo.Stein Mart Inc.www.steinmart.com Jacksonville, Fla.Emkay Inc.www.emkay.com Itasca, Ill.UST Global Inc.www.ust-global.com Aliso Viejo, Calif.Hogan Lovells U.S. LLPwww.hoganlovells.com Wash., D.C.Day & Zimmermann Inc.www.dayzim.com Philadelphia, Pa.XO Communicationswww.xo.com Herndon,Va.The Allstate Corp.www.allstate.com Northbrook, Ill.Deere & Co.www.johndeere.com Moline, Ill.Broadview Networks Inc.www.broadviewnet.com Rye Brook, N.Y.Nationwide Mutual Insurance Co.www.nationwide.com Columbus, OhioWells Fargo & Co.www.wellsfargo.com San Francisco, Calif.Horizon Blue Cross Blue Shield of New Jerseywww.horizonblue.com Newark, N.J.Tyson Foods Inc.www.tyson.com Springdale, Ark.Heartland Healthwww.heartland-health.com St. Joseph, Mo.Maritzwww.maritz.com Fenton, Mo.Republic Services Inc.www.republicservices.com Phoenix, Ariz.The Harry Fox Agency Inc.www.harryfox.com New York, N.Y.J.B. Hunt Transport Services Inc.www.jbhunt.com Lowell, Ark.BNY Mellon www.bnymellon.com New York, N.Y.Crawford & Co.www.crawfordandcompany.com Atlanta, Ga.Capital One Financial Corp.www.capitalone.com McLean,Va.Raytheon Co.www.raytheon.com Waltham, Mass.Sabre Holdings Corp.www.sabre-holdings.com Southlake,TexasHyatt Hotels Corp.www.hyatt.com Chicago, Ill.T-Mobile USA Inc.www.t-mobile.com Bellevue,Wash.Genuine Parts Co.www.genpt.com Atlanta, Ga.Digital River Inc.www.digitalriver.com Minneapolis, MinnScottrade Inc.www.scottrade.com St. Louis, Mo.McGraw-Hill Cos. Inc.www.mcgraw-hill.com New York, N.Y.Rabobank N.A.www.rabobankamerica.com El Centro, Calif.State Street Corp.www.statestreet.com Boston, Mass.CenterPoint Propertieswww.centerpoint-prop.com Oak Brook, Ill.Tessco Technologies Inc.www.tessco.com Hunt Valley, Md.Premiere Global Services Inc.www.pgi.com Atlanta, Ga.HD Supply Inc.www.hdsupply.com Atlanta, Ga.VMware Inc.www.vmware.com Palo Alto, Calif.International Business Machines Corp.www.ibm.com Armonk, N.Y.Product Partners LLCwww.beachbody.com Santa Monica, Calif.Parkland Health & Hospital Systemwww.parklandhospital.com Dallas,TexasCoxHealthwww.coxhealth.com Springfield, Mo.AG Interactivewww.aginteractive.com Cleveland, OhioDr Pepper Snapple Group Inc.www.drpeppersnapplegroup.com Plano,TexasAmgen Inc.www.amgen.com Thousand Oaks, Calif.AXA Equitable Life Insurance Co.www.axa-equitable.com New York, N.Y.Western Corporate Federal Credit Union (WesCorp)www.wescorp.org San Dimas, Calif.Atlantic Healthwww.atlantichealth.org Morristown, N.J.

Joseph EngExec.VP & CIOJon KuboVP & CIOElizabeth HackensonSr.VP & CIOKathy McElligottVP & CIOAndrew BlackCIO & VP of ITAndrew GriffithVP of ITRobert DutileCIOWilliam GregoryCIOAnthony J. Bosco Jr.Sr.VP & CIORobert GellerCIOCatherine S. BruneSr.VP & CIOBarry W. SchaffterSr.VP, Intelligent Systems Group & CIOKenneth A. ShulmanCTO & CIOSrinivas KoushikSr.VP & CTOAvid ModjtabaiExec.VP,Technology and OperationsMark BarnardSr.VP of IT & CIOGary D. CooperSr.VP & CIOHelen V.ThompsonCIOGil HoffmanSr.VP & CIOWilliam G. HalnonSr.VP & CIOLouis TrebinoSr.VP & CIOKay J. PalmerExec.VP & CIOJohn FioreExec.VP & CIOBrian S. FlynnSr.VP & Global CIORob AlexanderCIORebecca R. RhoadsVP & CIOBarry VandevierCIOMike BlakeCIOCole BrodmanChief Technology & Innovation OfficerCharles A. ChesnuttSr.VP of IT & Process ImprovementTed HoySr.VP of Product & TechnologyIan PattersonCIOBruce MarcusExec.VP & CIOErwin MartinezCIOChristopher PerrettaExec.VP & CIOScott ZimmermanCIODoug ReinSr.VP, Performance Systems & OperationsDavid M. GuthrieCTOMichele MarkhamSr.VP & CIOMark EganCIOPatrick TooleVP & CIOSteven WinshelCIOJack KowittSr.VP & CIOBruce RobisonVP & CIOJoseph YanoskaVP of TechnologyVirginia GuthrieSr.VP & CIOThomas J. FlanaganSr.VP & CIOKevin E. MurrayExec.VP & CIOGene BergerVP of ITLinda ReedVP of IS & CIO

Logistics & Transportation

Retail: General Merchandising

Energy & Utilities

Manufacturing

Retail: General Merchandising

Automotive

Information Technology

Consulting & Business Services

Consulting & Business Services

Telecommunications

Insurance

Manufacturing

Telecommunications

Insurance

Banking & Financial Services

Insurance

Consumer Goods

Healthcare & Medical

Consulting & Business Services

Energy & Utilities

Media & Entertainment

Logistics & Transportation

Banking & Financial Services

Insurance

Banking & Financial Services

Manufacturing

Hospitality & Travel

Hospitality & Travel

Telecommunications

Distribution

Information Technology

Banking & Financial Services

Media & Entertainment

Banking & Financial Services

Banking & Financial Services

Consulting & Business Services

Distribution

Consulting & Business Services

Distribution

Information Technology

Information Technology

Consumer Goods

Healthcare & Medical

Healthcare & Medical

Media & Entertainment

Consumer Goods

Biotechnology & Pharmaceuticals

Insurance

Banking & Financial Services

Healthcare & Medical

101

102

103

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113

114

115

116

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118

119

120

121

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123

124

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126

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128

129

130

131

132

133

134

135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

150

$3,286

$561

$14,119

$20,915

$1,219

$400

$865

$2,100

$1,521

$32,013

$23,112

$88,686

$8,300

$26,704

$450

$1,430

$8,199

$3,203

$7,687

$970

$15,951

$24,881

$3,332

$21,531

$10,058

$404

$822

$5,952

$378

$8,640

$522

$602

$7,418

$2,024

$95,758

$320

$1,080

$2,200

$1,636

$5,531

$14,642

$3,242

$1,092

RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

Convergys Corp.www.convergys.com Cincinnati, OhioSutherland Global Services Inc.www.sutherlandglobal.com Pittsford, N.Y.Walgreen Co.www.walgreens.com Deerfield, Ill.Procurestaff Technologieswww.procurestaff.com New York, N.Y.Foley & Lardner LLPwww.foley.com Milwaukee,Wis.Verizon Communications Inc.www.verizon.com New York, N.Y.Norton Healthcare Inc.www.nortonhealthcare.com Louisville, Ky.Best Western International Inc.www.bestwestern.com Phoenix, Ariz.Pfizer Inc.www.pfizer.com New York, N.Y.Pharmaceutical Product Development Inc.www.ppdi.com Wilmington, N.C.ADC Telecommunications Inc.www.adc.com Eden Prairie, Minn.Webcor Builders LPwww.webcor.com San Mateo, Calif.Pioneer Investment Management www.pioneerinvestments.com Boston, Mass.AutoTrader.com Inc.www.autotrader.com Atlanta, Ga.Fair Isaac Corp.www.fico.com Minneapolis, Minn.VWR International LLC www.vwr.com West Chester, Pa.DST Outputwww.dstoutput.com Kansas City, Mo.Vision-Ease Lenswww.vision-ease.com Ramsey, Minn.CDW LLCwww.cdw.com Vernon Hills, Ill.Marsh Inc.www.mmc.com New York, N.Y.Activant Solutions Inc.www.activant.com Livermore, Calif.Wuesthoff Health System Inc.www.wuesthoff.org Rockledge, Fla.Intel Corp.www.intel.com Santa Clara, Calif.Nalco Co.www.nalco.com Naperville, Ill.Freeman Decorating Services Inc.www.freemanco.com Dallas,TexasDiversey Holdings Inc.www.diversey.com Sturtevant,Wis.AstraZeneca plcwww.astrazeneca.com Wilmington, Del.Lowe’s Companies Inc.www.lowes.com Mooresville, N.C.AT&T Inc.www.att.com Dallas,TexasHeartland Payment Systems Inc.www.heartlandpaymentsystems.com Princeton, N.J.Prudential Financial Inc.www.prudential.com Newark, N.J.UPS Inc.www.ups.com Atlanta, Ga.Alliance One International Inc.www.aointl.com Morrisville, N.C.Children’s Hospital & Medical Centerwww.childrensomaha.org Omaha, Neb.The Hartford Financial Services Group Inc.www.thehartford.com Hartford, Conn.A.T. Kearney Inc.www.atkearney.com Chicago, Ill.Children’s Medical Center Dallaswww.childrens.com Dallas,TexasABF Freight System Inc.www.abf.com Fort Smith, Ark.Quintileswww.quintiles.com Durham, N.C.Wheels Inc.www.wheels.com Des Plaines, Ill.CSG Systems International Inc.www.csgsystems.com Englewood, Colo.Taco Bell Corp.www.tacobell.com Irvine, Calif.Split Cooperative LLCwww.splitcoop.com New York, N.Y.Transitions Optical Inc.www.transitions.com Pinellas Park, Fla.Jones Apparel Group Inc.www.jonesapparel.com Bristol, Pa.Paccar Incwww.paccar.com Bellevue,Wash.Valassis Communications Inc.www.valassis.com Livonia, Mich.Indiana Farm Bureau Insurancewww.infarmbureau.com Indianapolis, Ind.Chiquita Brands International Inc.www.chiquitabrands.com Cincinnati, OhioHighmark Inc.www.highmark.com Pittsburgh, Pa.

Jim GoetzCIODeepak BathejaCTOTim TheriaultCIORobert BrooksVP of TechnologyDoug CaddellCIOShaygan KheradpirExec.VP & CIOJoseph DeVenutoVP of IS & CIOScott A. GibsonSr.VP Distribution and Strategic Services & CIOJeffrey KeislingSr.VP & CIOMike Wilkinson Exec.VP & CIOChris JurasekPres., ADC Professional Services,VP & CIOGregg DavisSr.VP & CIOPeter NollGlobal CTOBob HadleyCIOChristopher RenceVP, Chief Information and Bus.Trans. OfficerCharles R. PatelSr.VP & CIOFrank DelferExec.VP of Technology & CTOFlo KinzelCIOJon StevensSr.VP & CIO and OperationsJim P. LeeCIOJohn Breeden/Stuart MaxelVP of IT/Continuous Improvement Mgr.David L. BarnhartCIODiane BryantVP & CIOStewart McCutcheonCIORichard MaranvilleCIOBrent HoagVP & CIORichard WilliamsGlobal CIOSteven M. StoneSr.VP & CIOThaddeus ArroyoCIOKris HerrinCTOBarbara KosterCIODavid BarnesSr.VP & CIOWilliam D. PappasSr.VP & CIOGeorge Reynolds,MDChief Med. Informatics Officer; Acting VP & CIOBrian O’ConnellSr.VP & CIOJohn LaughhunnCTOPamela AroraVP & CIODave CogswellPresident, Data-TronicsBill DeamExec.VP & CIO, Global ITSteven LoosVP of IT & CIOLonnie MahrtSr.VP of Operations & CIODouglas WinesDirector, IT ServicesGreg SmithExec.VP & CIOMaria ZabetakisAmericas IT DirectorNorm VeitExec.VP of MISKyle QuinnVP & CIOSteve CarringtonVP & CIOGreg ClancySr.VP & CIO—

Tom TaborSr.VP & CIO

Consulting & Business Services

Consulting & Business Services

Retail: General Merchandising

Consulting & Business Services

Consulting & Business Services

Telecommunications

Healthcare & Medical

Hospitality & Travel

Biotechnology & Pharmaceuticals

Biotechnology & Pharmaceuticals

Telecommunications

Construction & Engineering

Banking & Financial Services

Retail: Specialty Merchandising

Banking & Financial Services

Distribution

Manufacturing

Consumer Goods

Retail: Specialty Merchandising

Insurance

Information Technology

Healthcare & Medical

Electronics

Chemicals

Consulting & Business Services

Manufacturing

Biotechnology & Pharmaceuticals

Retail: Specialty Merchandising

Telecommunications

Banking & Financial Services

Banking & Financial Services

Logistics & Transportation

Manufacturing

Healthcare & Medical

Insurance

Consulting & Business Services

Healthcare & Medical

Logistics & Transportation

Biotechnology & Pharmaceuticals

Consulting & Business Services

Information Technology

Hospitality & Travel

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Consumer Goods

Consumer Goods

Automotive

Consulting & Business Services

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Consumer Goods

Insurance

151

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154

155

156

157

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196

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200

$2,827

$63,335

$107,808

$1,300

$50,009

$1,417

$1,150

$1,100

$975

$631

$482

$7,163

$4,600

$379

$35,127

$3,747

$32,804

$47,200

$123,000

$1,652

$32,688

$45,300

$2,308

$265

$24,701

$884

$1,470

$2,000

$501

$10,836

$3,327

$8,087

$2,244

$700

$3,470

$13,700

Financial data is from public sources and company supplied. Revenue is for latest fiscal year. Dashes indicate companies requesting financial data not be disclosed.

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RANK COMPANY REVENUE IN MILLIONS HIGHEST-RANKING IT EXECUTIVE INDUSTRY

Austin Energywww.austinenergy.com Austin,TexasSynopsys Inc.www.synopsys.com Mountain View, Calif.Avnet Inc.www.avnet.com Phoenix, Ariz.Northern Trust Corp.www.northerntrust.com Chicago, Ill.National Oilwell Varco Distribution Serviceswww.nov.com Houston,TexasSouthern California Edison www.sce.com Rosemead, Calif.Flextronics International Ltd.www.flextronics.com San Jose, Calif.CUNA Mutual Groupwww.cunamutual.com Madison,Wis.Blackbaud Inc.www.blackbaud.com Charleston, S.C.InnerWorkings Inc.www.inwk.com Chicago, Ill.The Charmer Sunbelt Groupwww.charmer-sunbelt.com New York, N.Y.Siemens Healthcarewww.medical.siemens.com/us Malvern, Pa.HCA Inc.www.hcahealthcare.com Nashville,Tenn.Principal Financial Group Inc.www.principal.com Des Moines, IowaProgressive Medical Inc.www.progressive-medical.com Westerville, OhioSunGard Availability Services LPwww.sungardas.com Wayne, Pa.Hologic Inc.www.hologic.com Bedford, Mass.Nygard International Partnershipwww.nygard.com New York, N.Y.Veyance Technologies Inc.www.veyance.com Fairlawn, OhioThe New York Times Co.www.nytco.com New York, N.Y.CRST International Inc.www.crst.com Cedar Rapids, IowaNewell Rubbermaid Inc.www.newellrubbermaid.com Atlanta, Ga.FFE Transportation Inc.www.ffeinc.com Dallas,TexasPoudre Valley Health Systemwww.pvhs.org Fort Collins, Colo.Rackspace Hosting Inc.www.rackspace.com San Antonio,TexasDoshi Diagnostic Imaging Serviceswww.doshidiagnostic.com Hicksville, N.Y.Transatlantic Holdings Inc.www.transre.com New York, N.Y.Global Crossing Ltd.www.globalcrossing.com Florham Park, N.J.Financial Industry Regulatory Authority Inc.www.finra.org Wash., D.C.Fiserv Inc.www.fiserv.com Brookfield,Wis.Schneider National Inc.www.schneider.com Green Bay,Wis.K&L Gates LLPwww.klgates.com Pittsburgh, Pa.Martin Marietta Materials Inc.www.martinmarietta.com Raleigh, N.C.Microsoft Corp.www.microsoft.com Redmond,Wash.Littelfuse Inc.www.littelfuse.com Chicago, Ill.Orbital Sciences Corp.www.orbital.com Dulles,Va.ZSL Inc.www.zslinc.com Edison, N.J.OhioHealthwww.ohiohealth.com Columbus, OhioGrange Mutual Casualty Co.www.grangeinsurance.com Columbus, OhioEmcor Group Inc.www.emcorgroup.com Norwalk, Conn.Freescale Semiconductor Inc.www.freescale.com Austin,TexasPLS Logistics Serviceswww.plslogistics.com Cranberry , Pa.Geisinger Health System www.geisinger.org Danville, Pa.Steris Corp.www.steris.com Mentor, OhioBoeing Co.www.boeing.com Chicago, Ill.EMC Corp.www.emc.com Hopkinton, Mass.BMC Software Inc.www.bmc.com Houston,TexasMedtronic Inc.www.medtronic.com Minneapolis, Minn.Blackboard Inc.www.blackboard.com Wash., D.C.OneAmerica Financial Partners Inc.www.oneamerica.com Indianapolis, Ind.

Karl PophamCIO (Interim)Debra MartucciCIO & VP of ITSteve PhillipsSr.VP & CIOPeter Magrini/Jim Scholefield .Exec.VP, Tech Apps./Sr.VP, Tech.Infra.& Ops.Noel ConnollySr.VP of Supply Chain ManagementMahvash YazdiSr.VP Business Integration & CIODavid SmoleySr.VP & CIORick RoySr.VP & CIOTodd LantVP of ITNeil P. GraverSr.VP of TechnologyPaul FippsCorp.VP of Business Services & CIOJohn GlaserCEONoel Brown WilliamsSr.VP & CIOGary ScholtenSr.VP & CIOAngelo MazzoccoCIODonald H. HopkinsVP & CIODavid RudzinskySr.VP of IS & CIOLen NicolasCOONathaniel LeonardVP & GM of IT, Logistics, Procurement & SeawingJoseph SeibertSr.VP & CIOSteve HannahVP & CIOGordon SteeleSr.VP Program Management Office & CIONick CookVP & CIORussell BranzellVP & CIOSteve MillsCIOTariq Rahim Shaikh/Anish BerryCOO & CIO/PresidentGeorge Di MartinoSr.VP & CIOAnthony D. ChristieCTO & CIOMarty ColburnExec.VP & CTOMaryann GoebelExec.VP & CIOJudith LemkeExec.VP & CIOSteven W. AgnoliCIOChuck MuscianoVP & CIOTony ScottCorp.VP & CIOEd EarlCIOKen BellSr.VP & CIOShivakumar KandaswamyExec.VP of IT and R&DMichael KrouseSystem VP & CIOMichael C. FergangVP & CIOJoseph A. PuglisiVP & CIOSam CoursenVP & CIOMark OhlundVP of Technology StrategyFrank RichardsCIOMario ShahidianVP & CIOJohn HinshawVP of IT & CIOSanjay MirchandaniSr.VP & CIOMark SettleCIOMichael HedgesCIOJohn LambethVP,Technology Solutions GroupGene BerryVP of IT & CIO

Energy & Utilities

Information Technology

Distribution

Banking & Financial Services

Manufacturing

Energy & Utilities

Electronics

Banking & Financial Services

Information Technology

Consulting & Business Services

Distribution

Healthcare & Medical

Healthcare & Medical

Banking & Financial Services

Healthcare & Medical

Information Technology

Healthcare & Medical

Consumer Goods

Manufacturing

Media & Entertainment

Logistics & Transportation

Consumer Goods

Logistics & Transportation

Healthcare & Medical

Consulting & Business Services

Healthcare & Medical

Insurance

Telecommunications

Consulting & Business Services

Banking & Financial Services

Logistics & Transportation

Consulting & Business Services

Metals & Natural Resources

Information Technology

Electronics

Manufacturing

Consulting & Business Services

Healthcare & Medical

Insurance

Construction & Engineering

Electronics

Logistics & Transportation

Healthcare & Medical

Healthcare & Medical

Manufacturing

Information Technology

Information Technology

Healthcare & Medical

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$1,060

$1,360

$16,230

$3,787

$1,350

$12,400

$24,111

$2,764

$309

$400

$4,800

$16,085

$8,849

$280

$1,520

$1,637

$500

$1,600

$2,440

$5,578

$373

$1,000

$629

$4,446

$2,536

$4,077

$1,000

$1,703

$58,437

$430

$1,100

$1,300

$5,548

$3,508

$2,300

$1,299

$68,281

$14,026

$1,872

$14,599

$439

$1,217

I N F O R M A T I O N W E E K ’ S 2 2 N D A N N U A L R A N K I N GO F T H E L E A D I N G U. S . U S E R S O F B U S I N E S S T E C H N O L O G Y

InformationWeek 500

Turn page, open flaps to see the list

48 Sept. 13, 2010 Sept. 13, 2010 41informationweek.cominformationweek.com

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harmaceutical giant Merckis bringing patient careinto the age of smart-phones. The company haslaunched a series of mo-

bile applications to help users manageailments ranging from cancer to dia-betes to migraines. These free, un-branded applications—includingiChemoDiary, iManage Migraine, andVree, which is for people with Type IIdiabetes—are designed to help pa-tients and caregivers track symptoms,implement treatment plans, and getaccess to important health informa-tion. The apps are available on a vari-ety of mobile platforms, including An-droid, Apple iPhone, BlackBerry, andWindows Mobile. The company saysit has had hundreds of thousands ofdownloads.

“We felt technology could play ahuge role in streamlining healthcareand helping educate consumersaround health and wellness,” says J.Chris Scalet, Merck’s CIO and execu-

tive VP of global services. The com-pany commissioned a group withinthe IT organization, called TechnologyInnovation for Human Health, to takea forward-looking view of health IT.Working with key people from vari-ous Merck business units, the grouplooked at the challenges in the health-care industry around education,awareness, and behaviors, Scalet says.

Merck also went right to thesource—patients.

“We found that in speaking to pa-tients, they forget information, and itcan be difficult to track things in realtime,” says Steve Hoelper, a projectlead in the Technology Innovation forHuman Health group. Recognizingthe growing popularity of smart-phones and mobile devices, thegroup decided to see if a mobile ap-plication could help patients bettermanage their own care.

The first application developedwas Vree. People with type II diabetesand their caregivers can use the ap-

plication to record essential health in-formation, such as blood glucose lev-els, which patients measure any-where from once to five times a dayby drawing blood and using a glu-cometer. Patients can enter reads intothe app, compiling a record for whenthey next visit their doctors. Vree alsocan help users keep track of theirmedications and provide informationaround diet and exercise.

The group then moved to theiChemoDiary and iManage Migraineapplications. The iChemoDiary apphelps cancer patients who are under-going chemotherapy or radiationtrack symptoms and side effects,such as nausea, vomiting, and dizzi-ness. The application can creategraphs of symptoms over time, pro-viding a sort of personal analyticssystem. “When you speak with aphysician or nurse, you can discusshow you feel, and have data to backit up,” Hoelper says.

The iManage Migraine app was re-

MERCK

Your Health?There’s AnApp For That

PScalet’s banking on theubiquity of smartphonesto empower patients[

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quested by Merck’s customer advis-ers. According to Merck, migrainesufferers are generally female be-tween the ages of 18 and 49 years—also an ideal demographic of smart-phone users. As with the other apps,iManage Migraine helps patientstrack symptoms so that they can pro-vide more-detailed information totheir physicians.

Health And WealthWhile the three apps target differ-

ent conditions, they have the samegoal: to improve patient outcomes.Treatments for these ailments canbe complex and may have to be car-ried out over long periods of time,so it’s essential that patients stay ontop of their health. “One big chal-lenge doctors have is keeping pa-tients on therapy: taking medicine,doing exercise, monitoring diets,”Scalet says. “We think this is a great

opportunity to make that happen.”The company is looking at pro-

viding these applications in lan-guages other than English. “Diabetesis worldwide,” says Jim Swanson,Merck’s VP of IT and a project leaderfor the mobile applications. “TakeChina—unless you’re in a city witha high level of healthcare, i t ’sdifficult for patients to get educated.But you can give someone a cellphone, and content can be easilydistributed.”

A mobile application takes aboutthree months to develop, accordingto Merck. The effort involves multi-ple groups within the company, in-cluding a usability lab, the market-ing department, business analysts,software developers, and of coursethe legal department. Privacy of pa-tient data is paramount, so the appsencrypt data stored on the mobiledevice using 128-bit asymmetric en-

cryption. “The consumer retainscontrol,” Swanson says. “It’s their in-formation, and they decide how toshare it.”

At present, the mobile apps don’thave the ability to connect to otherapplications, such as a physician’s orhospital’s electronic medical recordssystem. Over the long term, however,Merck expects such capabilities couldbe introduced. “That’s where the in-dustry is going and where value isgoing to be generated,” Hoelper says.At present, however, the regulatoryand technological framework simplydoesn’t exist. “Until health informa-tion exchanges emerge, we can’t con-nect to data stores in a cost-effectiveway,” he says. “The plumbing needsto be laid first.”

Meantime, the company is movingforward with other mobile apps. It’sproviding real-time access to medicalreference materials like MerckMedi-cus and the Merck Manual Homeand Professional editions, makingthem available to physicians via mo-bile devices, such as iPhones andBlackBerrys. The company says theMerckMedicus app was downloaded4,500 times in the first two monthsit was available.

While the disease-related apps areunbranded, the company also is ex-perimenting with mobile apps thatblend health information with not-so-subtle pitches for Merck products.Case in point is the CoppertoneMyUV Alert, a mobile application re-leased this summer that lets userscheck the local UV index and offerssun care tips, including reminders toapply sun block. The application canalso send Coppertone coupons tocustomers. According to Merck, theMyUV Alert was downloaded morethan 20,000 times in the first twoweeks of its release.

—Andrew Conry-Murray([email protected])

eveloping apps isn’t all Merck CIO and executive VP of global serv-ices J. Chris Scalet is up to. In March 2009, the drugmaker an-nounced it was acquiring rival Schering-Plough for just over $41

billion in cash and stock. Eighteen months later, integrating the two phar-maceutical giants remains a huge challenge. Integrating the two com-pany’s R&D, manufacturing, supply chain, sales, and marketing organiza-tions without disrupting customer service is high on Scalet’s agenda.

Merck is also rolling out a global ERP system from SAP. The goal is tohave a common set of data that serves as the “single version of the truth”for the entire organization, something Scalet expects will yield results inthe realm of business analytics.

The company already has virtualized a significant portion of its serverand storage infrastructure, which has cut the time it takes to provision ca-pacity from weeks to days. Now it’s aggressively moving toward the pri-vate cloud—and cautiously evaluating public services.

Scalet is cautious about the public cloud— as a highly regulated indus-try, Merck has to move carefully when turning over applications and datato a provider. But that hasn’t stopped the company from embracing thecloud for applications it believes are appropriate to move outside the fire-wall, namely SaaS-based CRM and some specialized HR apps that run as aservice. —Andrew Conry-Murray

MERCK

Merck’s Many IT Challenges

D

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t University ofPittsburgh Med-ical Center, beingan early adopterof technology isn’tgood enough.UPMC’s culture is

about innovation and entrepreneur-ship—developing and deploying tech-nology-based products and services notonly for internal use, but also for saleto other healthcare providers

The medical center operates 20hospitals, 400 doctor groups, outpa-tient care facilities, and a healthcareplan in western Pennsylvania. It has adecade-long history of developingtech innovations to improve proces-ses, reduce costs, and boost the qual-ity of care, both on its own and inpartnership with vendors and othercompanies.

Just in the last year, UPMC has

commercialized several IT-based in-novations, including Via Oncology, asubsidiary whose Web decision-sup-port tools help oncologists choosecancer treatments that are likely toproduce the best outcomes and leastcomplications for patients. Thosetools were developed originally forUPMC’s doctors to treat cancer pa-tients at any of its 38 therapy centers.

Another recent UPMC innovationis SingleView, a standards-based plat-form that pulls together the multiplepicture archiving and communica-tions systems, or PACS, used acrossthe medical center’s facilities. With20 hospitals and 30 outpatient imag-ing centers, UPMC has multiple im-aging systems and archives, each cre-ating a silo of patient information.

SingleView, developed by a smallteam of UPMC clinicians and IT stafftwo years ago, lets the medical cen-

ter’s 20,000 radiologists, doctors, andother clinicians access reports andimaging studies in any of the PACSand other imaging systems across theenterprise. That way, they knowwhich tests have already been doneon a patient before scheduling newones. The system also makes previ-ous images available to doctors forcomparison.

Having this information availablehas reduced considerably the num-ber of unnecessary and redundanttests ordered for patients and keptpatients from being exposed to un-necessary radiation, says Dr. RasuShrestha, medical director of digitalimaging informatics and a leader ofSingleView. It’s also reducing the num-ber of disputes with payers over un-needed or redundant testing, he says.

Other large integrated healthcareproviders, including Kaiser Perma-

56 Sept. 13, 2010 informationweek.com

UNIVERSITY OF PITTSBURGH MEDICAL CENTER

Drawbaugh (left) and Shrestha are pushingto commercialize more UPMC technology[

A

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Sept. 13, 2010 57

nente and the U.S. Department ofVeterans Affairs, are keeping an eyeon SingleView, Shrestha says, thoughUPMC has yet to decide whether totake it commercial. Besides being auseful image management tool, Sin-gleView also has “the makings of ahealth information exchange with akeen focus on radiology,” he says.

The Big ConsolidationFive years ago, UPMC launched a

multimillion-dollar, eight-year “ITtransformation,” in partnership withIBM, under which the medical cen-ter has virtualized and consolidatedservers in its three largest data cen-ters and built a private cloud.UPMC’s virtualized environment ofWintel and Unix servers, networking,and storage is where all production,testing, enterprise, and clinical sys-tems run, says Paul Sikora, VP of ITtransformation.

That effort has saved UPMC atleast $80 million over three years incapital and operating costs, accord-ing to an IDC evaluation. Included inthat savings is $17 million to $20million by reducing the number ofWintel servers from 1,300 to 22 andUnix servers from 74 to 14; thoseUnix boxes are now logically parti-tioned into 500 servers, Sikora says.

UPMC’s Windows system engineerscan now handle 159 servers each, upfrom 102 before the transformation.On the Unix side, they deal with 49servers apiece, up from 35.

The data center went from 48 cabi-nets to two, with plenty of space togrow in the next five years. Before thetransformation, UPMC expected to beout of space in two years, Sikora says.

UPMC did this consolidation whilegrowing: Its Windows environmentgrew 229% in terms of apps addedand expanded, its Unix environmentgrew 238%, storage increased 685%,and the number of desktop users rose

from 22,000 to 49,000, Sikora says. The virtualization and consolida-

tion have CIO Dan Drawbaugh andCEO Jeffrey Romoff toying with newopportunities. “We’re talking aboutpublic and private cloud computing,how UPMC could position our pri-vate cloud for virtualization that wehave in place and establish relation-ships with key partners on the publiccloud,” Drawbaugh says.

UPMC has already started bringingto market new products and servicesrelated to its partnership with IBM.In late July, the two companies an-nounced a joint multimillion-dollarinvestment in SmartRoom, a UPMCsubsidiary that will market a loca-tion-based system developed byUPMC. SmartRoom embeds ultra-sound technology in badges worn byUPMC staffers, so that when theywalk into a patient’s room they’reidentified on a bedside monitor. Thesystem automatically provides doctorsand nurses with pertinent patient in-formation and workflow tools so thatimportant data is more easily accessedand entered into digital patientrecords.

While UPMC and IBM won’t sayexactly how much they’ve invested inSmartRoom, the companies describeit as the largest investment to datefrom the $50 million joint develop-ment fund they created as part of theIT transformation partnership.

Drawbaugh won’t say exactly howmuch of UPMC’s $7.7 billion annualrevenue is generated by spun-outbusinesses like Via Oncology andSmartRoom; those two together havegenerated “multimillion dollars” andare profitable, he says.

UPMC is involved in other collabo-rative efforts, including a health in-formation exchange being launchedthat will let healthcare providers andother institutions in western Pennsyl-vania and parts of Ohio and West

Virginia easily share patient recordsand other data.

UPMC also recently launched theCenter for Connected Medicine,collaborating with more than a

dozen tech companies, includingGoogle, IBM, and Verizon Wireless,on new healthcare applications. Italso has created a technology devel-opment center, for which it’s re-cruiting 25 high-level engineers towork on mobile healthcare andother applications.

These projects and partnerships allreflect UPMC’s relentless focus ontechnology innovation and entrepre-neurship. “It’s part of the DNA ofUPMC that whatever you’re doingtoday you’re planning for improve-ment tomorrow,” Sikora says. It’swhat makes UPMC a healthcare in-dustry standout.

—Marianne Kolbasuk McGee([email protected])

UPMC Innovation

SmartRoom An ultrasound-based location system thatfeeds information to staff andpatients

Via Oncology A wholly ownedsubsidiary that sells evidence-based,Web clinical decision-support tools to cancer doctorsnationwide

SingleView Enterprise, feder-ated picture archiving and com-munications system that pro-vides a unified view of patients’medical imaging tests regard-less of where they’re stored

Center for Connected MedicineUPMC and 14 partners, includ-ing IBM, Google, and VerizonWireless, develop healthcareapplications and technologies

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Sept. 13, 2010 59informationweek.com

MASTERSOF TECHNOLOGY

COMPANY HIGHEST-RANKING IT EXECUTIVERegio

n

The full alphabetized list of this year’s INFORMATIONWEEK 500with new insight into regional trends

ABF Freight System Inc. Dave Cogswellwww.abf.com Fort Smith, Ark. President, Data-TronicsABM Industries Inc. Doug Gilbertwww.abm.com New York, N.Y. VP & CIOAccenture Frank B.Modrusonwww.accenture.com New York, N.Y. CIOAccess Insurance Co. Andrew Dunnwww.accessgeneral.com Atlanta, Ga. CIOAccretive Health Inc. Paul T.Cotteywww.accretivehealth.com Chicago, Ill. CIOActivant Solutions Inc. John Breeden/Stuart Maxelwww.activant.com Livermore, Calif. VP of IT/Continuous Improvement Mgr.Actuant Corp. Dennis B.Biedermanwww.actuant.com Butler,Wis. IT DirectorAcuity,A Mutual Insurance Co. Neal Ruffalowww.acuity.com Sheboygan,Wis. VP & CIOAcxiom Corp. David Guzmánwww.acxiom.com Little Rock, Ark. Sr.VP & CIOADC Telecommunications Inc. Chris Jurasekwww.adc.com Eden Prairie, Minn. Pres., ADC Professional Services,VP & CIOAdvanced Health Media LLC Greg Millerwww.ahmdirect.com Bridgewater, N.J. Exec.VP & CIOAdvocate Health Care Bruce D.Smithwww.advocatehealth.com Oak Brook, Ill. Sr.VP & CIOAerojet-General Corp. Craig Haltermanwww.aerojet.com Rancho Cordova, Calif. VP & CIOAES Corp. Elizabeth Hackensonwww.aes.com Arlington,Va. Sr.VP & CIOAetna Inc. Meg McCarthywww.aetna.com Hartford, Conn. Sr.VP of Inno.,Tech.,& Serv.Operations & CIOAflac Gerald Shieldswww.aflac.com Columbus, Ga. Sr.VP & CIOAG Interactive Joseph Yanoskawww.aginteractive.com Cleveland, Ohio VP of Technology Air Wisconsin Airlines Corp. Jeff Mainwww.airwis.com Appleton,Wis. Managing Dir. of ITAlaska Airlines Inc. Kris Kutcherawww.alaskaair.com Seattle,Wash. VP of ITAlberto-Culver Co. Tony Benderwww.alberto.com Melrose Park, Ill. VP & CIOAlliance One International Inc. William D.Pappaswww.aointl.com Morrisville, N.C. Sr.VP & CIOAllianz Life Insurance Co.of North America Tom Bauerwww.allianzlife.com Minneapolis, Minn. Sr.VP & CIOThe Allstate Corp. Catherine S.Brunewww.allstate.com Northbrook, Ill. Sr.VP & CIOAmeren Corp. Mary Hegerwww.ameren.com St. Louis, Mo. VP of Ameren Services Center & ITAmerican Airlines Inc. Monte Fordwww.aa.com Fort Worth,Texas Sr.VP of IT & CIOAmeriGas Partners LP Rick Fabriziowww.amerigas.com King of Prussia, Pa. VP & CIOAmerisourceBergen Thomas H.Murphywww.amerisourcebergen.com Chesterbrook, Pa. Sr.VP & CIOAmgen Inc. Thomas J.Flanaganwww.amgen.com Thousand Oaks, Calif. Sr.VP & CIOAnsell Limited Shawn W.Knoxwww.ansell.com Red Bank, N.J. Sr.VP & CIOAntares Management Solutions Ken Sidon/Paul Apostlewww.antaressolutions.com Strongsville, Ohio Exec.VP & CIO/VP, Enterprise DevelopmentAppleton Papers Inc. Satish Davewww.appletonideas.com Appleton,Wis. Exec. Dir. & CIOApplied Industrial Technologies Inc. Lonny Lawrencewww.applied.com Cleveland, Ohio VP of IT

Applied Materials Inc. Jay Kerley/Ron Kiferwww.appliedmaterials.com Santa Clara, Calif. Corp.VP & Deputy CIO/Group VP & CIOApptis Inc. Phil Horvitzwww.apptis.com Chantilly,Va. CTOAramark Corp. David Kaufmanwww.aramark.com Philadelphia, Pa. CIOArch Coal Inc. David Hartleywww.archcoal.com St. Louis, Mo. VP & CIOArkansas Blue Cross & Blue Shield Joseph S.Smithwww.arkbluecross.com Little Rock, Ark. Sr.VP & CIOArmada Supply Chain Solutions Joseph Bradowww.armada-scs.com Pittsburgh, Pa. VP & CIOArrow Electronics Inc. Vincent Melvinwww.arrow.com Melville, N.Y. VP & CIOAssociated Press Lorraine Cichowskiwww.ap.org New York, N.Y. Sr.VP & CIOAstraZeneca plc Richard Williamswww.astrazeneca.com Wilmington, Del. Global CIOAsurion Insurance Services Chris Corradowww.asurion.com Nashville,Tenn. Sr.VP & CIOAT&T Inc. Thaddeus Arroyowww.att.com Dallas,Texas CIOA.T.Kearney Inc. John Laughhunnwww.atkearney.com Chicago, Ill. CTOAtlantic Health Linda Reedwww.atlantichealth.org Morristown, N.J. VP of IS & CIOAtlas World Group Inc. Mike Neeleywww.atlasworldgroup.com Evansville, Ind. VP & CIOAtmos Energy Corp. Rich Giuswww.atmosenergy.com Dallas,Texas VP & CIOAtos Origin Inc. Paul Stewartwww.atosorigin.com Houston,Texas Exec.VP & CEO, North AmericaAustin Energy Karl Pophamwww.austinenergy.com Austin,Texas CIO (Interim)Automatic Data Processing Inc. Michael L.Caponewww.adp.com Roseland, N.J. Corp.VP & CIOAutoTrader.com Inc. Bob Hadleywww.autotrader.com Atlanta, Ga. CIOAvanade Inc. Chris Millerwww.avanade.com Seattle,Wash. CIOAviat Networks Inc. Richard Planewww.aviatnetworks.com Morrisville, N.C. VP & CIOAviva Plc Toby Redshawwww.aviva.com Chicago, Ill. Global CIOAvnet Inc. Steve Phillipswww.avnet.com Phoenix, Ariz. Sr.VP & CIOAvon Products Inc. Donagh Herlihywww.avoncompany.com New York, N.Y. Sr.VP of IT & CIOAXA Equitable Life Insurance Co. Kevin E.Murraywww.axa-equitable.com New York, N.Y. Exec.VP & CIOBaker Hughes Inc. Clif Triplettwww.bakerhughes.com Houston,Texas VP & CIOBaldor Electric Co. Mark Shackelfordwww.baldor.com Fort Smith, Ark. VP of ISBanner Health Michael S.Wardenwww.bannerhealth.com Phoenix, Ariz. Sr.VP of IT & CIOBaptist Health Roland Garcia/Dave Dullywww.e-baptisthealth.com Jacksonville, Fla. Sr.VP & CIO/CTOBartlett & Co. Matt Whalenwww.bartlett1898.com Cincinnati, Ohio IT ManagerBarton Malow Co. Phil Gowww.bartonmalow.com Southfield, Mich. CIOBatesville Casket Co. Darryl M.Maslarwww.batesville.com Batesville, Ind. VP of Business Information Systems

COMPANY HIGHEST-RANKING IT EXECUTIVE

Dashes indicate companies where highest-ranking IT executive not known.

Midwest WestSouthNortheastRegion Key

Regio

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InformationWeekCOMPANY HIGHEST-RANKING IT EXECUTIVE COMPANY HIGHEST-RANKING IT EXECUTIVE

Baylor Health Care System David S.Muntzwww.baylorhealth.com Dallas,Texas Sr.VP & CIOBCD Travel Hilton Sturiskywww.bcdtravel.com Atlanta, Ga. Sr.VP of Information & Comm.Tech.BDO USA LLP Richard Rottmanwww.bdo.com Chicago, Ill. CTOBest Western International Inc. Scott A.Gibsonwww.bestwestern.com Phoenix, Ariz. Sr.VP of Distribution and Strat.Svcs.& CIOBeth Israel Deaconess Medical Center John D.Halamka,MDwww.bidmc.org Boston, Mass. CIOBlack Box Corp. Kim Cloughertywww.blackbox.com Lawrence, Pa. VP & CIOBlackbaud Inc. Todd Lantwww.blackbaud.com Charleston, S.C. VP of ITBlackboard Inc. John Lambethwww.blackboard.com Wash., D.C. VP of Technology Solutions GroupBlount International Inc. Barry J.Brunettowww.blount.com Portland, Ore. VP of ISBMC Software Inc. Mark Settlewww.bmc.com Houston,Texas CIOBNY Mellon John Fiorewww.bnymellon.com New York, N.Y. Exec.VP & CIOBoeing Co. John Hinshawwww.boeing.com Chicago, Ill. VP of IT & CIOBooz Allen Hamilton Inc. Frank S.Smith, IIIwww.boozallen.com McLean,Va. Sr.VP & CIOBoston Medical Center Meg Aranowwww.bmc.org Boston, Mass. VP & CIOBP Plc Dana Deasywww.bp.com Houston,Texas Group CIOBrady Corp. Bentley Curranwww.bradycorp.com Milwaukee,Wis. VP of IT & CIOBroadview Networks Inc. Kenneth A.Shulmanwww.broadviewnet.com Rye Brook, N.Y. CTO & CIOBrocade Communications Systems Inc. Tim Graumannwww.brocade.com San Jose, Calif. CIO & VP of IT CA Technologies Stephen C.Savagewww.ca.com Islandia, N.Y. CIOCadence Design Systems Inc. Daniel Salisburywww.cadence.com San Jose, Calif. Corp.VP, Information TechnologyCapgemini S.A. Josh McArthurwww.us.capgemini.com New York, N.Y. CIO, North AmericaCapital BlueCross Kent Whitingwww.capbluecross.com Harrisburg, Pa. VP of ITCapital One Financial Corp. Rob Alexanderwww.capitalone.com McLean,Va. CIOCareer Education Corp. Manoj Kulkarniwww.careered.com Hoffman Estates, Ill. Sr.VP & CIOCaritas Christi Health Care Todd Rothenhaus,MDwww.caritaschristi.org Boston, Mass. Sr.VP & CIOCarolinas HealthCare System Craig Richardvillewww.carolinashealthcare.org Charlotte, N.C. Sr.VP & CIOCB Richard Ellis Group Inc. Don Goldsteinwww.cbre.com Los Angeles, Calif. Global CIOCDI Corp. Vince Squillaciotiwww.cdicorp.com Philadelphia, Pa. Sr.VP & CIOCDW LLC Jon Stevenswww.cdw.com Vernon Hills, Ill. Sr.VP & CIO and OperationsCelestica Inc. Mary Gendronwww.celestica.com Manchester, N.H. Sr.VP & CIOCentene Corp. Don Imholzwww.centene.com St. Louis, Mo. Exec.VP & CIOCenterPoint Properties Scott Zimmermanwww.centerpoint-prop.com Oak Brook, Ill. CIOCentraState Healthcare System Indranil Gangulywww.centrastate.com Freehold, N.J. VP & CIOCenturyLink Inc. Bill Bradleywww.centurylink.com Monroe, La. Sr.VP & CIOCGI Group Inc. Luc Pinard/Guy Brosseauwww.cgi.com Fairfax,Va. Exec.VP & Chief Tech.& Qual.Officer/VP & CIOCH2M Hill Bill Dehnwww.ch2m.com Englewood, Colo. CIOCharles Schwab & Co.Inc. Brad Petersonwww.schwab.com San Francisco, Calif. CIOThe Charmer Sunbelt Group Paul Fippswww.charmer-sunbelt.com New York, N.Y. Corp.VP of Business Services & CIOChildren’s Hospital & Medical Center George Reynolds,MD www.childrensomaha.org Omaha, Neb. Chief Med.Informatics Officer;Acting VP & CIOChildren’s Hospital of Philadelphia Bryan A.Wolf,MDwww.chop.edu Philadelphia, Pa. Sr.VP & CIOChildren’s Medical Center Dallas Pamela Arorawww.childrens.com Dallas,Texas VP & CIOChiquita Brands International Inc. —www.chiquitabrands.com Cincinnati, OhioChristus Health George Conklinwww.christushealth.org Irving,Texas Sr.VP & CIOCHS Inc. Beth Nordinwww.chsinc.com Inver Grove Heights, Minn. VP of ITThe Chubb Corp. James P.Knightwww.chubb.com Warren, N.J. Exec.VP & Global CIOCigna Corp. James Nastriwww.cigna.com Philadelphia, Pa. VP of eBusinessCincinnati Children’s Hospital Medical Center Marianne F.Jameswww.cincinnatichildrens.org Cincinnati, Ohio Sr.VP & CIOCincinnati Financial Corp. John Kellingtonwww.cinfin.com Fairfield, Ohio Sr.VP & CIOCiti Private Bank Indy Reddywww.citiprivatebank.com New York, N.Y. Managing Dir. & CTOClayton Homes Inc. Ralph Warcholwww.claytonhomes.com Maryville,Tenn. VP & CIO

CME Group Inc. Kevin Kometerwww.cmegroup.com Chicago, Ill. Managing Director & CIOCoca-Cola Enterprises Inc. Esat Sezerwww.cokecce.com Atlanta, Ga. Sr.VP & CIOCognizant Technology Solutions Corp. Mark Greenlawwww.cognizant.com Teaneck, N.J. Chief Sustainability OfficerColgate-Palmolive Co. Tom Greenewww.colgate.com New York, N.Y. VP & CIOCollabera Inc. Bala Variyamwww.collabera.com Morristown, N.J. CIO & Head, Collabera LabsCommercial Vehicle Group Inc. Randy Lhowewww.cvgrp.com New Albany, Ohio Corp. Dir. of ITComponent Assembly Systems Inc. John Lordwww.componentassembly.com Pelham, N.Y. CTOCompuCom Systems Inc. John Douglaswww.compucom.com Dallas,Texas CIOConcentra Inc. Suzanne Kosubwww.concentra.com Addison,Texas Sr.VP & CIOContinuum Health Partners Inc. Mark Moroseswww.wehealny.com New York, N.Y. Interim CIOConvaTec Inc. William Comptonwww.convatec.com Skillman, N.J. VP & CIOConvergys Corp. Jim Goetzwww.convergys.com Cincinnati, Ohio CIOCon-way Inc. Jacquelyn Barrettawww.con-way.com San Mateo, Calif. Sr.VP & CIOCorning Inc. Kevin J.McManuswww.corning.com Corning, N.Y. VP & CIOCox Enterprises Inc. Gregory Morrisonwww.coxenterprises.com Atlanta, Ga. VP & CIOCoxHealth Bruce Robisonwww.coxhealth.com Springfield, Mo. VP & CIOCoyote Logistics Michal Yarivwww.coyotelogistics.com Lake Forest, Ill. CIOCrawford & Co. Brian S.Flynnwww.crawfordandcompany.com Atlanta, Ga. Sr.VP & Global CIOCrossmark Inc. Jim Norredwww.crossmark.com Plano,Texas CIOCRST International Inc. Steve Hannahwww.crst.com Cedar Rapids, Iowa VP & CIOCSG Systems International Inc. Lonnie Mahrtwww.csgsystems.com Englewood, Colo. Sr.VP of Operations & CIOCUNA Mutual Group Rick Roywww.cunamutual.com Madison,Wis. Sr.VP & CIOCushman & Wakefield Inc. Craig Cuyarwww.cushmanwakefield.com New York, N.Y. Global CIOCVR Energy Inc. Michael Brookswww.cvrenergy.com Sugar Land,Texas VP & CIOCycle30 Inc. Jim Dunlapwww.cycle30.com Seattle,Wash. PresidentDarden Patti Reilly Whitewww.darden.com Orlando, Fla. Sr.VP of Information Svcs. & Tech. & CIODay & Zimmermann Inc. Anthony J.Bosco Jr.www.dayzim.com Philadelphia, Pa. Sr.VP & CIODeere & Co. Barry W.Schaffterwww.johndeere.com Moline, Ill. Sr.VP, Intelligent Systems Group & CIODel Monte Foods Co. Marc L.Brownwww.delmonte.com San Francisco, Calif. Sr.VP Corp. Svc. Center & CIODell Inc. Robin Johnsonwww.dell.com Round Rock,Texas CIODelphi Automotive LLP Timothy McCabewww.delphi.com Troy, Mich. VP & CIODelta Air Lines Inc. Theresa Wisewww.delta.com Atlanta, Ga. Sr.VP & CIODetroit Medical Center Michael LeRoywww.dmc.org Detroit, Mich. Sr.VP & CIODeVry Inc. Eric Dirstwww.devryinc.com Downers Grove, Ill. Sr.VP & CIODigital River Inc. Ted Hoywww.digitalriver.com Minneapolis, Minn Sr.VP of Product & Technology Discover Financial Services Glenn Schneiderwww.discoverfinancial.com Riverwoods, Ill. Sr.VP & CIODiscovery Communications Inc. David Klinewww.discoverycommunications.com Silver Spring, Md. Exec.VP & CIODiversey Holdings Inc. Brent Hoagwww.diversey.com Sturtevant,Wis. VP & CIODo it Best Corp. Mike Altendorfwww.doitbestcorp.com Fort Wayne, Ind. VP of ITDoshi Diagnostic Imaging Services Tariq Rahim Shaikh/Anish Berrywww.doshidiagnostic.com Hicksville, N.Y. COO & CIO/PresidentDr Pepper Snapple Group Inc. Virginia Guthriewww.drpeppersnapplegroup.com Plano,Texas Sr.VP & CIODST Output Frank Delferwww.dstoutput.com Kansas City, Mo. Exec.VP of Technology & CTODTE Energy Co. Lynne Ellynwww.dteenergy.com Detroit, Mich. Sr.VP & CIODunham & Smith Agencies Mike Skinnerwww.dunhamandsmith.com St. Louis, Mo. CIODunkin’Brands Inc. Daniel J.Sheehanwww.dunkinbrands.com Canton, Mass. Sr.VP & CIODynegy Inc. Biren Kumarwww.dynegy.com Houston,Texas Sr.VP & CIOE.&J.Gallo Winery Kent Kusharwww.gallo.com Modesto, Calif. VP & CIOEaton Corp. William W.Blausey Jr.www.eaton.com Cleveland, Ohio Sr.VP & CIOEli Lilly & Co. Michael C.Heimwww.lilly.com Indianapolis, Ind. Sr.VP & CIOEMC Corp. Sanjay Mirchandaniwww.emc.com Hopkinton, Mass. Sr.VP & CIO

Regio

n

Regio

n

Region Key Midwest WestSouthNortheast

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Emcor Group Inc. Joseph A.Puglisiwww.emcorgroup.com Norwalk, Conn. VP & CIOEmerson Kathy McElligottwww.emerson.com St. Louis, Mo. VP & CIOEmkay Inc. Andrew Griffithwww.emkay.com Itasca, Ill. VP of ITEmory Healthcare Dee Cantrellwww.emoryhealthcare.org Atlanta, Ga. CIOEndurance Specialty Holdings Ltd. Tom Terrywww.endurance.bm New York, N.Y. Exec.VP & CIOEnergen Corp. Lynn Loveladywww.energen.com Birmingham, Ala. General Manager, ITEntergy Corp. Jill Israelwww.entergy.com New Orleans, La. VP & CIOEquifax Inc. David C.Webbwww.equifax.com Atlanta, Ga. CIOExelon Corp. Daniel C.Hillwww.exeloncorp.com Chicago, Ill. Sr.VP & CIOExpress Scripts Inc. Gary Wimberlywww.express-scripts.com St. Louis, Mo. Sr.VP & CIOFair Isaac Corp. Christopher Rencewww.fico.com Minneapolis, Minn. VP & Chief Info. & Bus.Transformation OfficerFBL Financial Group Inc. Doug Gummwww.fblfinancial.com West Des Moines, Iowa VP of ITFedEx Corp. Robert B.Carterwww.fedex.com Memphis,Tenn. Exec.VP & CIOFFE Transportation Inc. Nick Cookwww.ffeinc.com Dallas,Texas VP & CIOFidelity National Information Services Inc. Brian Hurdiswww.fisglobal.com Jacksonville, Fla. Exec.VP,Technology ServicesFifth Third Bancorp. Joseph Robinsonwww.53.com Cincinnati, Ohio Exec.VP & CIOFinancial Industry Regulatory Authority Inc. Marty Colburnwww.finra.org Wash., D.C. Exec.VP & CTOFirst Data Corp. Kevin Kernwww.firstdata.com Atlanta, Ga. Exec.VP & CTOFirst Horizon National Corp. Bruce Livesaywww.firsthorizon.com Memphis,Tenn. Exec.VP & CIOFiserv Inc. Maryann Goebelwww.fiserv.com Brookfield,Wis. Exec.VP & CIOFlextronics International Ltd. David Smoleywww.flextronics.com San Jose, Calif. Sr.VP & CIOFoley & Lardner LLP Doug Caddellwww.foley.com Milwaukee,Wis. CIOFreeman Decorating Services Inc. Richard Maranvillewww.freemanco.com Dallas,Texas CIOFreescale Semiconductor Inc. Sam Coursenwww.freescale.com Austin,Texas VP & CIOFreightquote.com Shawn McCarrickwww.freightquote.com Lenexa, Kan. COO & CIO

Geisinger Health System Frank Richardswww.geisinger.org Danville, Pa. CIOGeneral Electric Co. John Seralwww.ge.com Fairfield, Conn. VP & CIO, GE EnergyGeneral Motors Co. Terry Klinewww.gm.com Detroit, Mich. VP of IT & CIOGenuine Parts Co. Charles A.Chesnuttwww.genpt.com Atlanta, Ga. Sr.VP of IT & Process ImprovementGlobal Crossing Ltd. Anthony D.Christiewww.globalcrossing.com Florham Park, N.J. CTO & CIOGlobal Integrated Logistics Bassam Fawaz www.agilitylogistics.com Irvine, Calif. CIOGoodwin Procter LLP Andrew Kawawww.goodwinprocter.com Boston, Mass. Sr. IT ManagerGrange Mutual Casualty Co. Michael C.Fergangwww.grangeinsurance.com Columbus, Ohio VP & CIOGraybar Electric Company Inc. Scott Cliffordwww.graybar.com St. Louis, Mo. VP & CIOGreenStone Farm Credit Services Brook E.Walshwww.greenstonefcs.com East Lansing, Mich. Sr.VP & CIOGrinnell Mutual Reinsurance Co. Dennis H.Mehmenwww.grinnellmutual.com Grinnell, Iowa CIO & VP of Business Information ServicesGroup Health Coop.of South Central Wis. Galen M.Metzwww.ghcscw.com Madison,Wis. CIO & Dir. of ISGrowmark Inc. Tim Piperwww.growmark.com Bloomington, Ill. Exec. Dir. of IT & CIOGwinnett Hospital System Inc. Ed Brownwww.gwinnettmedicalcenter.org Lawrenceville,Ga. Sr.VP & CIOGXS Inc. Karl Salnoskewww.gxs.com Gaithersburg, Md. Exec.VP & CIOHarleysville Group Inc. Jon Griggswww.harleysvillegroup.com Harleysville, Pa. VP & CIOThe Harry Fox Agency Inc. Louis Trebinowww.harryfox.com New York, N.Y. Sr.VP & CIO

Midwest WestSouthNortheastRegion Key

Midwest• Spend 2.5% of revenue on IT,

on average

• 52% expect 2010 IT spendingto exceed 2009

• 44% are making globalsupport and developmentpart of most IT workers’regular jobs

West• Spend 3.1% of revenue on IT,

on average

• 61% expect 2010 IT spending to exceed 2009

• 53% are making global support and development part of most IT workers’regular jobs

Rya

n E

tter

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KNOW YOUR NEIGHBORSCalifornia tops our list again this year, with 59companies (down from 71 last year). New Yorkis No. 2 with 43, and Illinois and Texas are close behind with 40 each. But innovators areeverywhere. Georgia (30), Pennsylvania (30),Ohio (28), New Jersey (23), Missouri (20), andMassachusetts (18) round out the top 10 statesin the InformationWeek 500 ranking.

Hologic Inc. David Rudzinskywww.hologic.com Bedford, Mass. Sr.VP of IS & CIOHorizon Blue Cross Blue Shield of New Jersey Mark Barnardwww.horizonblue.com Newark, N.J. Sr.VP of IT & CIOHovnanian Enterprises Inc. Nicholas Colistowww.khov.com Red Bank, N.J. VP & CIOHub Group Inc. Dennis Polsenwww.hubgroup.com Downers Grove, Ill. Exec.VP of ISHyatt Hotels Corp. Mike Blakewww.hyatt.com Chicago, Ill. CIOIndiana Farm Bureau Insurance Greg Clancywww.infarmbureau.com Indianapolis, Ind. Sr.VP & CIOInfor Global Solutions Inc. Soma Somasundaramwww.infor.com Alpharetta, Ga. Sr.VP, Global Product DevelopmentIngram Micro Inc. Mario Leonewww.ingrammicro.com Santa Ana, Calif. Exec.VP & CIOInnerWorkings Inc. Neil P.Graverwww.inwk.com Chicago, Ill. Sr.VP of TechnologyInova Health System Geoff Brownwww.inova.org Falls Church,Va. Sr.VP & CIO, Information TechnologyIntel Corp. Diane Bryantwww.intel.com Santa Clara, Calif. VP & CIOIntelsat Richard Marlow/Adam Levywww.intelsat.com Wash., D.C. Sr. Dir. of Satellite Control Sys./VP of ISInterContinental Hotels Group (IHG) Tom Conophywww.ihg.com Atlanta, Ga. Exec.VP & CIOIntercontinentalExchange Inc. Edwin Marcialwww.theice.com Atlanta, Ga. Sr.VP & CTOIntergraph Corp. Bill Johnsonwww.intergraph.com Huntsville, Ala. VP of Global ITInternational Business Machines Corp. Patrick Toolewww.ibm.com Armonk, N.Y. VP & CIOIntersections Inc. George K.(Chip) Tsanteswww.intersections.com Chantilly,Va. Exec.VP & CTOIntuit Inc. Ginny Leewww.intuit.com Mountain View, Calif. Sr.VP & CIOinVentiv Health Inc. Tony Jerigwww.inventivhealth.com Somerset, N.J. CIOIowa Health System Joy Grosserwww.ihs.org Des Moines, Iowa VP & CIOiQor Inc. Vikas Kapoorwww.iqor.com New York, N.Y. President & CEOIron Mountain Inc. Bill Brownwww.ironmountain.com Boston, Mass. Sr.VP & CIOj2 Global Communications Inc. Alan Alters/Vince Niedzielskiwww.j2global.com Los Angeles, Calif. VP Network Ops./VP of EngineeringJack in the Box Inc. Debra Jensenwww.jackinthebox.com San Diego, Calif. VP & CIOJarden Consumer Solutions Edward Janowskywww.jardencs.com Boca Raton, Fla. VP of IT & CIOJ.B.Hunt Transport Services Inc. Kay J.Palmerwww.jbhunt.com Lowell, Ark. Exec.VP & CIOJ.C.Penney Company Inc. Tom Nealonwww.jcpenney.com Plano,Texas Exec.VP & CIOJetBlue Airways Corp. Joseph Engwww.jetblue.com Forest Hills, N.Y. Exec.VP & CIOJones Apparel Group Inc. Norm Veitwww.jonesapparel.com Bristol, Pa. Exec.VP of MISJuniper Networks Inc. Michele Goinswww.juniper.net Sunnyvale, Calif. CIOK&L Gates LLP Steven W.Agnoliwww.klgates.com Pittsburgh, Pa. CIOKansas City Power & Light Co. Charles H.Tickleswww.kcpl.com Kansas City, Mo. VP of ITKeane Inc. Tom Garywww.keane.com Boston, Mass. CIO

The Hartford Financial Services Group Inc. Brian O’Connellwww.thehartford.com Hartford, Conn. Sr.VP & CIOH.B.Fuller Co. Barry Snyderwww.hbfuller.com St Paul, Minn. VP & CTOHCA Inc. Noel Brown Williamswww.hcahealthcare.com Nashville,Tenn. Sr.VP & CIOHD Supply Inc. Michele Markhamwww.hdsupply.com Atlanta, Ga. Sr.VP & CIOHealth Care Service Corp. Brian Hedbergwww.hcsc.com Chicago, Ill. CIOHealthways Inc. Scott Blanchettewww.healthways.com Franklin,Tenn. Sr.VP & CIOHeartland Health Helen V.Thompsonwww.heartland-health.com St. Joseph, Mo. CIOHeartland Payment Systems Inc. Kris Herrinwww.heartlandpaymentsystems.com Princeton,N.J. CTOHeidelberg USA Inc. Doug Robbins/Howard Hutchingswww.us.heidelberg.com Kennesaw, Ga. VP Info. Services, U.S./Global CIOHerbalife Ltd. Mark Schisselwww.herbalife.com Los Angeles, Calif. CIOHewitt Associates Inc. David Baruchwww.hewitt.com Lincolnshire, Ill. CIOHewlett-Packard Co. Randy Mottwww.hp.com Palo Alto, Calif. Exec.VP & CIOHighmark Inc. Tom Taborwww.highmark.com Pittsburgh, Pa. Sr.VP & CIOHilton Worldwide Robert Webbwww.hilton.com McLean,Va. CIOHitachi Data Systems Corp. Rex Carterwww.hds.com Santa Clara, Calif. Sr.VP & CIOHitachi Global Storage Technologies Craig Haughtwww.hitachigst.com San Jose, Calif. Chief Info. & Environmental Strategy OfficerHogan Lovells U.S.LLP William Gregorywww.hoganlovells.com Wash., D.C. CIO

GET ALL THE DATA There’s so much more to findout about the InformationWeek 500 that won’t fit inour pages. The full report is free for a limited time atinformationweek.com/analytics/2010/500

Northeast• Spend 3.1% of revenue on IT,

on average

• 58% expect 2010 IT spendingto exceed 2009

• 56% are making globalsupport and developmentpart of most IT workers’regular jobs

South• Spend 2.3% of revenue on IT,

on average

• 59% expect 2010 IT spending to exceed 2009

• 46% are making global support and development part of most IT workers’regular jobs

InformationWeek

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InformationWeekCOMPANY HIGHEST-RANKING IT EXECUTIVE COMPANY HIGHEST-RANKING IT EXECUTIVE

Kellwood Co. Linda Kinderwww.kellwood.com Chesterfield, Mo. VP & CIOKetchum Inc. Andy Roachwww.ketchum.com New York, N.Y. Partner & CIOKimpton Hotels & Restaurants Kris Singletonwww.kimptonhotels.com San Francisco, Calif. CIO & VP of TechnologyKindred Healthcare Inc. Rick Chapmanwww.kindredhealthcare.com Louisville, Ky. Exec.VP, CIO & CAOKnight Capital Group Inc. Steven J.Sadoffwww.knight.com Jersey City, N.J. Exec.VP & CIOKnight Transportation Inc. Cory Staheliwww.knighttrans.com Phoenix, Ariz. VP of ISKrueger International Inc. Vicki Petitwww.ki.com Green Bay,Wis. VP of ISLamar Advertising Co. Ed Nettleswww.lamar.com Baton Rouge, La. VP & Dir. of ITLandstar System Inc. Larry S.Thomaswww.landstar.com Jacksonville, Fla. VP & CIOLeggett & Platt Inc. Michael Blinzlerwww.leggett.com Carthage, Mo. VP of ITLehigh Valley Health Network Harry F.Lukenswww.lvhn.org Allentown, Pa. Sr.VP & CIOLifespan Corp. Carole Cotterwww.lifespan.org Providence, R.I. Sr.VP & CIOLittelfuse Inc. Ed Earlwww.littelfuse.com Chicago, Ill. CIOLockheed Martin Corp. Sondra Barbourwww.lockheedmartin.com Bethesda, Md. VP of Enterprise Business Services & CIOLockton Inc. David Robinsonwww.lockton.com Kansas City, Mo. CIOLowe’s Companies Inc. Steven M.Stonewww.lowes.com Mooresville, N.C. Sr.VP & CIOLubrizol Corp. Patrick H.Saunierwww.lubrizol.com Wickliffe, Ohio VP of IS & Business ProcessesMansfield Oil Co. Doug Haughwww.mansfieldoil.com Gainsville, Ga. Exec.VP & CIOMarcus & Millichap Real Estate Services Inc. Rick Peltzwww.marcusmillichap.com Encino, Calif. Sr.VP & CIOMaritz Gil Hoffmanwww.maritz.com Fenton, Mo. Sr.VP & CIOMarriott International Inc. Carl Wilsonwww.marriott.com Bethesda, Md. Exec.VP & CIOMarsh Inc. Jim P.Leewww.mmc.com New York, N.Y. CIOMartin Marietta Materials Inc. Chuck Muscianowww.martinmarietta.com Raleigh, N.C. VP & CIOMayer Brown LLP Howard Nidenwww.mayerbrown.com Chicago, Ill. CIOMcAfee Inc. Mark Tonnesenwww.mcafee.com Santa Clara, Calif. Sr.VP & CIOMcCann Worldgroup Gregory M.Smithwww.mccann.com New York, N.Y. CIOMcCormick & Co.Inc. Jerry Wolfewww.mccormick.com Sparks, Md. VP of Supply Chain Strategy & CIOMcCoy Corp. Dennis Strongwww.mccoys.com San Marcos,Texas Sr.VP & CIOMcGraw-Hill Cos. Inc. Bruce Marcuswww.mcgraw-hill.com New York, N.Y. Exec.VP & CIOMcKesson Corp. Randall N.Sprattwww.mckesson.com San Francisco, Calif. Exec.VP, CTO & CIOMedline Industries Inc. Mike Pennywww.medline.com Mundelein, Ill. CIOMedtronic Inc. Michael Hedgeswww.medtronic.com Minneapolis, Minn. CIOMerck J.Chris Scaletwww.merck.com Whitehouse Station, N.J. Exec.VP Global Services & CIOMercury Insurance Group Allan Lubitzwww.mercuryinsurance.com Los Angeles, Calif. Sr.VP & CIOMicrosoft Corp. Tony Scottwww.microsoft.com Redmond,Wash. Corp.VP & CIOMirant Corp. Bob McClurewww.mirant.com Atlanta, Ga. VP & CIOMitsubishi Motors North America Inc. Keizo Fuchitawww.mitsubishicars.com Cypress, Calif. Sr. Exec.VP & CIOMohawk Industries Inc. Don Rileywww.mohawkind.com Calhoun, Ga. CIO & Sr.VP LogisticsMonsanto Co. Shirley Cunninghamwww.monsanto.com St. Louis, Mo. CIOMonster Worldwide Darko Dejanovicwww.monster.com New York, NY Exec.VP & Global CIO & Head of ProductMotor Coach Industries International Inc. Gina Papworthwww.mcicoach.com Schaumburg, Ill. Exec. Director of ITMovado Group Inc. Frank A.Morelliwww.movadogroup.com Paramus, N.J. Sr.VP Global Business Processes & CIONalco Co. Stewart McCutcheonwww.nalco.com Naperville, Ill. CIONational Government Services Inc. Tim Masheckwww.ngsmedicare.com Indianapolis, Ind. CIONational Oilwell Varco Distribution Services Noel Connollywww.nov.com Houston,Texas Sr.VP of Supply Chain ManagementNationwide Children’s Hospital Denise Zabawskiwww.nationwidechildrens.org Columbus, Ohio CIO & VP ISNationwide Mutual Insurance Co. Srinivas Koushikwww.nationwide.com Columbus, Ohio Sr.VP & CTONavy Federal Credit Union Jerry Hermeswww.navyfcu.org Vienna,Va. CIONCR Corp. William VanCurenwww.ncr.com Duluth, Ga. VP & CIONebraska Furniture Mart Inc. David C.Bashwww.nfm.com Omaha, Neb. Dir. of IT & CIO

NetApp Inc. Marina Levinsonwww.netapp.com Sunnyvale, Calif. Sr.VP & CIONetScout Systems Inc. Ken Boydwww.netscout.com Westford, Mass. Sr.VP Services & CIONewell Rubbermaid Inc. Gordon Steelewww.newellrubbermaid.com Atlanta, Ga. Sr.VP Program Management Office & CIONewmark Knight Frank Deepak Lakhaniwww.newmarkkf.com New York, N.Y. Dir. of Applications DevelopmentNewport Corp. Greg Reischleinwww.newport.com Irvine, Calif. CIOThe New York Times Co. Joseph Seibertwww.nytco.com New York, N.Y. Sr.VP & CIONorth Shore-Long Island Jewish Health System John Boscowww.northshorelij.com Great Neck, N.Y. VP & CIONorthern Trust Corp. Peter Magrini/Jim Scholefieldwww.northerntrust.com Chicago,Ill. Exec.VP,Tech.Apps./Sr.VP,Tech.Infra.& Ops.Northrop Grumman Corp. Bernard P.McVeywww.northropgrumman.com Los Angeles, Calif. VP & CIONorton Healthcare Inc. Joseph DeVenutowww.nortonhealthcare.com Louisville, Ky. VP of IS & CIONygard International Partnership Len Nicolaswww.nygard.com New York, N.Y. COOOccidental Petroleum Corp. Donald L.Moorewww.oxy.com Los Angeles, Calif. VP & CIOOdyssey HealthCare Inc. James Zoccoliwww.odsyhealth.com Dallas,Texas VP of ITOgilvy & Mather Worldwide Yuri Aguiarwww.ogilvy.com New York, N.Y. Sr. Partner & CTOOhioHealth Michael Krousewww.ohiohealth.com Columbus, Ohio System VP & CIOOld Dominion Freight Line Inc. Ken Erdnerwww.odfl.com Thomasville, N.C. VP of ITOneAmerica Financial Partners Inc. Gene Berrywww.oneamerica.com Indianapolis, Ind. VP of IT & CIOOrbital Sciences Corp. Ken Bellwww.orbital.com Dulles,Va. Sr.VP & CIOOwens & Minor Inc. Rick Mearswww.owens-minor.com Mechanicsville,Va. Sr.VP & CIOOwens Corning David Johnswww.owenscorning.com Toledo, Ohio Sr.VP, CIO, & Chief Shared Services OfficerPaccar Inc Kyle Quinnwww.paccar.com Bellevue,Wash. VP & CIOPacific Gas & Electric Co. Patricia Lawickiwww.pge.com San Francisco, Calif. Sr.VP & CIOPacific Northwest National Laboratory Jerry Johnsonwww.pnl.gov Richland,Wash. CIOParker Hannifin Corp. William G.Elinewww.parker.com Cleveland, Ohio VP & CIOParkland Health & Hospital System Jack Kowittwww.parklandhospital.com Dallas,Texas Sr.VP & CIOParsons Scott Carlwww.parsons.com Pasadena, Calif. CIOPartners HealthCare System Inc. Gary Gottleib,MDwww.partners.org Boston, Mass. President & CEOThe Pasha Group David Beckermanwww.pashagroup.com Corte Madera, Calif. VP of IT ServicesPaychex Inc. Michael Giojawww.paychex.com Rochester, N.Y. VP of Product Mgmt. & DevelopmentPC Connection Inc. John Polizziwww.pcconnection.com Merrimack, N.H. Sr.VP & CIOPegasus Solutions Inc. Mike Kistnerwww.pegs.com Dallas,Texas CEOPegasystems Inc. Craig Dyneswww.pega.com Cambridge, Mass. Sr.VP & CFOPennsylvania Real Estate Investment Trust Helane Steinwww.preit.com Philadelphia, Pa. Dir. of ITPenske Truck Leasing Co.LP William L.Stobbartwww.gopenske.com Reading, Pa. Sr.VP of ITPfizer Inc. Jeffrey Keislingwww.pfizer.com New York, N.Y. Sr.VP & CIOPharmaceutical Product Development Inc. Mike Wilkinsonwww.ppdi.com Wilmington, N.C. Exec.VP & CIOPHH Arval Kim Hearnwww.phharval.com Sparks, Md. VP & CIOPioneer Investment Management Peter Nollwww.pioneerinvestments.com Boston, Mass. Global CTOPitt Ohio Express LLC Scott Sullivanwww.pittohio.com Pittsburgh, Pa. CIO & CFOPLS Logistics Services Mark Ohlundwww.plslogistics.com Cranberry, Pa. VP,Technology StrategyPNC Financial Services Group Inc. Anuj Dhandawww.pnc.com Pittsburgh, Pa. Exec.VP & CIOPolycom Inc. Glenn Nogawww.polycom.com Pleasanton, Calif. CIOPoudre Valley Health System Russell Branzellwww.pvhs.org Fort Collins, Colo. VP & CIOPPG Industries Werner Baerwww.ppg.com Pittsburgh, Pa. VP of ITPRC LLC Sean Minterwww.prcnet.com Plantation, Fla. CIO & COOPreferred Care Partners Inc. Doug Cormanywww.mypreferredcare.com Miami, Fla. Sr.VP & CIOPremier Inc. Joseph M. Pleasant/Keith J.Figlioliwww.premierinc.com Charlotte, N.C. Sr.VP & CIO/Sr.VP of Healthcare InformaticsPremiere Global Services Inc. David M.Guthriewww.pgi.com Atlanta, Ga. CTOPresidio Networked Solutions Inc. Dave Hartwww.presidio.com Greenbelt, Md. Exec.VP & CTOPricewaterhouseCoopers LLP Stuart Fultonwww.pwc.com New York, N.Y. U.S. CIO

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Principal Financial Group Inc. Gary Scholtenwww.principal.com Des Moines, Iowa Sr.VP & CIOProcter & Gamble Co. Filippo Passeriniwww.pg.com Cincinnati, Ohio President, Global Business Services & CIOProcurestaff Technologies Robert Brookswww.procurestaff.com New York, N.Y. VP of TechnologyProduct Partners LLC Steven Winshelwww.beachbody.com Santa Monica, Calif. CIOThe Progressive Group of Insurance Cos. Raymond Voelkerwww.progressive.com Mayfield Village, Ohio CIOProgressive Medical Inc. Angelo Mazzoccowww.progressive-medical.com Westerville, Ohio CIOProQuest LLC Bipin Patelwww.proquest.com Ann Arbor, Mich. CIOProvena Health John Lynch/John Romeowww.provena.org Mokena, Ill. CIO/System Mgr., Networking ServicesPrudential Financial Inc. Barbara Kosterwww.prudential.com Newark, N.J. CIOPSC LLC Pamela Ruckerwww.pscnow.com Houston,Texas VP of ITPulte Group Inc. Jerry Battwww.pultegroup.com Bloomfield Hills, Mich. VP & CIOQuintiles Bill Deamwww.quintiles.com Durham, N.C. Exec.VP & CIO, Global IT R.L.Polk & Co. Kevin Vasconiwww.polk.com Southfield, Mich. Sr.VP & CIOR.R.Donnelley & Sons Co. Kenneth E.O’Brienwww.rrdonnelley.com Chicago, Ill. Exec.VP & CIORabobank N.A. Erwin Martinezwww.rabobankamerica.com El Centro, Calif. CIORackspace Hosting Inc. Steve Millswww.rackspace.com San Antonio,Texas CIORaven Industries Inc. Cal Fickbohmwww.ravenind.com Sioux Falls, S.D. Dir. of ITRaytheon Co. Rebecca R.Rhoadswww.raytheon.com Waltham, Mass. VP & CIORecreational Equipment Inc. Bill Baumannwww.rei.com Kent,Wash. VP of ITRed Hat Inc. Lee Congdonwww.redhat.com Raleigh, N.C. CIORedPrairie Corp. Greg Marrwww.redprairie.com Waukesha,Wis. VP, IT & Facility OperationsRegions Financial Corp. Cindy Rogerswww.regions.com Birmingham, Ala. Sr.Exec.VP,Operations & Technology DivisionRent-A-Center Inc. Tony Fullerwww.rentacenter.com Plano,Texas Sr.VP of IT & CIORepublic Services Inc. William G.Halnonwww.republicservices.com Phoenix, Ariz. Sr.VP & CIOResMed Michael Zillwww.resmed.com San Diego, Calif. CIORoche Diagnostics Corp. Kurt Seilerwww.roche-diagnostics.us Indianapolis, Ind. VP, North America InformaticsRoss Stores Inc. Michael K.Kobayashiwww.rossstores.com Pleasanton, Calif. Exec.VP Supply Chain, Allocation & CIORoyal Caribbean Cruises Ltd. Bill Martinwww.royalcaribbean.com Miami, Fla. VP & CIORyder System Inc. Kevin Bottwww.ryder.com Miami, Fla. Sr.VP & CIOSabre Holdings Corp. Barry Vandevierwww.sabre-holdings.com Southlake,Texas CIOSafe Auto Insurance Co. Jeffery L.Fieldswww.safeauto.com Columbus, Ohio Sr.VP & CIOSaia Inc. Mark Robinsonwww.saia.com Johns Creek, Ga. VP & CIOSaks Inc. Michael Rodgerswww.saksincorporated.com New York, N.Y. Exec.VP of Service Operations & CIOSalesforce.com Inc. Kirsten Wolbergwww.salesforce.com San Francisco, Calif. CIOSalvation Army U.S.A.Western Territory Clarence Whitewww.salvationarmy.usawest.org Long Beach,Calif. CIO & IT SecretarySanford Health Arlyn Broekhuiswww.sanfordhealth.org Sioux Falls, S.D. VP & CIOSanofi-aventis U.S.LLC Ruth Thorpe/Dina Di Mariawww.sanofi-aventis.us Bridgewater, N.J. VP & CIO/AVP ISSAS Suzanne Gordonwww.sas.com Cary, N.C. VP of IT & CIOSavvis Inc. Bryan Doerrwww.savvis.net St. Louis, Mo. CTOSchneider National Inc. Judith Lemkewww.schneider.com Green Bay,Wis. Exec.VP & CIOSchuff International Inc. Ron Huisingawww.schuff.com Phoenix, Ariz. CIOScottrade Inc. Ian Pattersonwww.scottrade.com St. Louis, Mo. CIOSealed Air Corp. Warren Kudmanwww.sealedair.com Elmwood Park, N.J. VP & CIOSecurian Financial Group Inc. Jean Delaney Nelsonwww.securian.com St. Paul, Minn. Sr.VP & CIOSharp HealthCare William Spoonerwww.sharp.com San Diego, Calif. Sr.VP & CIOShaw Industries Group Inc. Roddy McKaigwww.shawfloors.com Dalton, Ga. VP & CIOThe Sherwin-Williams Co. Thomas Lucaswww.sherwin.com Cleveland, Ohio CIOSiemens Healthcare John Glaserwww.medical.siemens.com/us Malvern, Pa. CEOSirva Inc. Erik Kellerwww.sirva.com Westmont, Ill. CIOSolutia Inc. Rahul Goturiwww.solutia.com St. Louis, Mo. VP & CIO

Sony Electronics Inc. Drew Martinwww.sony.com San Diego, Calif. Sr.VP & CIOSouth Shore Hospital Inc. E.Delroy Dixon IIwww.southshorehospital.org South Weymouth,Mass. VP & CIOSouthern California Edison Mahvash Yazdiwww.sce.com Rosemead, Calif. Sr.VP Business Integration & CIOSouthern Co. Becky Blalockwww.southerncompany.com Atlanta, Ga. Sr.VP & CIOSouthern Union Co. Steve Hottewww.sug.com Houston,Texas Sr.VP of ITSouthwire Co. Sheryl Fiksewww.southwire.com Carrollton, Ga. Sr.VP & CIO of ITSparrow Health System Thomas Breswww.sparrow.org Lansing, Mich. VP & CIOSplit Cooperative LLC Greg Smithwww.splitcoop.com New York, N.Y. Exec.VP & CIOSprint Nextel Corp. Peter Campbellwww.sprint.com Overland Park, Kan. Sr.VP of ITSPX Corp. Kevin Eamighwww.spx.com Charlotte, N.C. CIOThe Standard Register Co. Joanne Cumminswww.standardregister.com Dayton, Ohio CIOStaples Inc. Brian Lightwww.staples.com Framingham, Mass. Exec.VP & CIOStarz Entertainment LLC Ray Miliuswww.starz.com Englewood, Colo. Sr.VP of Programming Operations & ITState Street Corp. Christopher Perrettawww.statestreet.com Boston, Mass. Exec.VP & CIOStein Mart Inc. Andrew Blackwww.steinmart.com Jacksonville, Fla. CIO & VP of ITSteris Corp. Mario Shahidianwww.steris.com Mentor, Ohio VP & CIOStewart Information Services Corp. Murshid Khanwww.stewart.com Houston,Texas Sr.VP & CIOSunGard Availability Services LP Donald H.Hopkinswww.sungardas.com Wayne, Pa. VP & CIOSunGard Higher Education Inc. Darren Wesemannwww.sungardhe.com Malvern, Pa. CTO & Chief Product OfficerSutherland Global Services Inc. Deepak Bathejawww.sutherlandglobal.com Pittsford, N.Y. CTOSwinerton Inc. Charlene Atkinsonwww.swinerton.com San Francisco, Calif. Dir. of Information Management & VPSybase Inc. Jim Swartzwww.sybase.com Dublin, Calif. VP & CIOSynopsys Inc. Debra Martucciwww.synopsys.com Mountain View, Calif. CIO & VP of ITSynovus Financial Corp. Lee Lee Jameswww.synovus.com Columbus, Ga. Vice-Chairman, CIO & Chief People OfficerTaco Bell Corp. Douglas Wineswww.tacobell.com Irvine, Calif. Director, IT ServicesTech Data Corp. John Tonnisonwww.techdata.com Clearwater, Fla. Exec.VP & CIOTECO Energy Inc. Karen M.Minceywww.tecoenergy.com Tampa, Fla. VP of IT & CIOTenet Healthcare Corp. Stephen F.Brownwww.tenethealth.com Dallas,Texas Exec.VP & CIOTeradata Corp. Diana Boldenwww.teradata.com Miamisburg, Ohio CIOTerremark Worldwide Inc. Leoncio Casusolwww.terremark.com Miami, Fla. Sr.VP of Planning & ISTessco Technologies Inc. Doug Reinwww.tessco.com Hunt Valley, Md. Sr.VP, Performance Systems & Operations Teva Pharmaceuticals U.S.A.Inc. Jimmy Z.Wangwww.tevausa.com North Wales, Pa. VP & CIOTexas Health Resources Inc. Edward Marxwww.texashealth.org Arlington,Texas Sr.VP & CIOThermo Fisher Scientific Inc. Ina Kamenzwww.thermofisher.com Waltham, Mass. VP & CIOTIAA-CREF Marvin Adamswww.tiaa-cref.org New York, N.Y. Exec.VP,Technology and OperationsT-Mobile USA Inc. Cole Brodmanwww.t-mobile.com Bellevue,Wash. Chief Technology & Innovation OfficerTower Automotive LLC Orrie Joneswww.towerautomotive.com Livonia, Mich. VP & CIOTransatlantic Holdings Inc. George Di Martinowww.transre.com New York, N.Y. Sr.VP & CIOTransitions Optical Inc. Maria Zabetakiswww.transitions.com Pinellas Park, Fla. Americas IT DirectorTransplace Vincent Biddlecombewww.transplace.com Dallas,Texas CTOTransUnion LLC Ian Drury/Paul Fritzwww.transunion.com Chicago, Ill. CIO U.S.Info.Svcs./Exec.VP U.S.Tech.Ops.Travelport Ltd. Sue Powerswww.travelport.com Parsippany, N.J. CEO IT Services & SoftwareThe TriZetto Group Inc. Alan Cullopwww.trizetto.com Newport Beach, Calif. Sr.VP & CIOT-Systems David Andrewswww.t-systemsus.com Phoenix, Ariz. VP of ICT OperationsTTX Co. Bruce G.Schinelliwww.ttx.com Chicago, Ill. CIO & VP of ITTuthill Corp. Chad Gabrielwww.tuthill.com Burr Ridge, Ill. Director, Applications DevelopmentTXU Energy Retail Co.LLC Kevin Chasewww.txu.com Dallas,Texas CIOTyson Foods Inc. Gary D.Cooperwww.tyson.com Springdale, Ark. Sr.VP & CIOUMC Health System Bill Eubankswww.umchealthsystem.com Lubbock,Texas Sr.VP & CIOUnifi Inc. Mark Siddenwww.unifi.com Greensboro, N.C. CIO

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UniGroup Inc. Randall C.Poppellwww.unigroupinc.com Fenton, Mo. Sr.VP of Strategic Planning & CIO United Stationers Supply Co. S.David Bentwww.unitedstationers.com Deerfield, Ill. Sr.VP of eBusiness Services & Corp. CIO University of Arkansas for Medical Sciences Rhonda Jordenwww.uams.edu Little Rock, Ark. Interim CIOUniversity of Pennsylvania Health System Michael Restucciawww.pennmedicine.org Philadelphia, Pa. VP & CIOUniversity of Pittsburgh Medical Center (UPMC) Daniel S.Drawbaughwww.upmc.com Pittsburgh, Pa. Sr.VP & CIOUniversity of Wisconsin Hospitals and Clinics Michael J.Saukwww.uwhealth.org Madison,Wis. VP & CIOUnum Group Kathy Owenwww.unum.com Chattanooga,Tenn. Sr.VP & CIOUPS Inc. David Barneswww.ups.com Atlanta, Ga. Sr.VP & CIOUSAA Greg Schwartzwww.usaa.com San Antonio,Texas Sr.VP of IT & CIOUSANA Health Sciences Roy Truettwww.usana.com Salt Lake City, Utah CIOUST Global Inc. Robert Dutilewww.ust-global.com Aliso Viejo, Calif. CIOValassis Communications Inc. Steve Carringtonwww.valassis.com Livonia, Mich. VP & CIOValmont Industries Inc. Steve Branscombewww.valmont.com Omaha, Neb. VP of ITThe Vanguard Group Inc. Paul Hellerwww.vanguard.com Malvern, Pa. Managing Dir. & CIOVerizon Communications Inc. Shaygan Kheradpirwww.verizon.com New York, N.Y. Exec.VP & CIOVerizon Wireless Ajay Waghraywww.verizonwireless.com Basking Ridge, N.J. VP of IS & CIOVeyance Technologies Inc. Nathaniel Leonardwww.veyance.com Fairlawn, Ohio VP & GM of IT, Logistics, Procure. & SeawingVF Corp. Martin Schneiderwww.vfc.com Greensboro, N.C. VP & CIOVision-Ease Lens Flo Kinzelwww.vision-ease.com Ramsey, Minn. CIOVMware Inc. Mark Eganwww.vmware.com Palo Alto, Calif. CIOVWR International LLC Charles R.Patelwww.vwr.com West Chester, Pa. Sr.VP & CIOWalgreen Co. Tim Theriaultwww.walgreens.com Deerfield, Ill. CIO

Wal-Mart Stores Inc. Rollin Fordwww.walmart.com Bentonville, Ark. Exec.VP & CIOWaste Management Inc. Puneet Bhasinwww.wm.com Houston,Texas Sr.VP & CIOWebcor Builders LP Gregg Daviswww.webcor.com San Mateo, Calif. Sr.VP & CIOWebsense Inc. John McCormackwww.websense.com San Diego, Calif. PresidentWellPoint Inc. Lori Beerwww.wellpoint.com Indianapolis, Ind. Exec.VP & CIOWells Fargo & Co. Avid Modjtabaiwww.wellsfargo.com San Francisco, Calif. Exec.VP,Technology and OperationsWerner Enterprises Inc. Anthony M.DeCantiwww.werner.com Omaha, Neb. VP of Analysis & Information SystemsWest Bend Mutual Insurance Co. Tracey Bergwww.thesilverlining.com West Bend,Wis. IT Business Applications & CIOWest Interactive Corp. Greg Bishopwww.westinteractive.com Omaha, Neb. Sr.VP of Business SolutionsWestern Corporate Federal Credit Union (WesCorp) Gene Bergerwww.wescorp.org San Dimas, Calif. VP of ITWet Seal Inc. Jon Kubowww.wetsealinc.com Foothill Ranch, Calif. VP & CIOWheels Inc. Steven Looswww.wheels.com Des Plaines, Ill. VP of IT & CIOWhirlpool Corp. Kevin Summerswww.whirlpoolcorp.com Benton Harbor, Mich. Corp.VP & Global CIOWinWholesale Inc. Steve Hangenwww.winwholesale.com Dayton, Ohio CIOWipro Technologies Laxman K.Badigawww.wipro.com Mountain View, Calif. CIOWuesthoff Health System Inc. David L.Barnhartwww.wuesthoff.org Rockledge, Fla. CIOW.W.Grainger Inc. Timothy M.Ferrarellwww.grainger.com Lake Forest, Ill. Sr.VP & CIOXcel Energy Inc. David C.Harknesswww.xcelenergy.com Minneapolis, Minn. VP, Business Systems & CIOXerox Corp. John McDermottwww.xerox.com Norwalk, Conn. Corp.VP & CIOXO Communications Robert Gellerwww.xo.com Herndon,Va. CIOYRC Worldwide Inc. Michael Naatzwww.yrcw.com Overland Park, Kan. Pres., Cust. Care Div. & Chief Cust. OfficerZSL Inc. Shivakumar Kandaswamywww.zslinc.com Edison, N.J. Exec.VP of IT & R&D

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Healthcare services provider HCA’s East Florida division is so sure pa-tients won’t have to spend a long time waiting to see a doctor at its emer-gency rooms, it advertises average wait times on digital billboards aroundcommunities where its hospitals and surgery centers are located.

The billboards evolved out of an effort to streamline the workflow in theEast Florida division’s emergency services department. The division devel-oped software that extracts ER wait times and averages them over a rollingfour-hour window. This gave staff a way to easily monitor workflow andwait times.

Once that was accomplished, the division decided to make wait-time dataavailable to the communities it served. Using RSS feeds, it posted wait timeson its hospital Web sites, created an iPhone app, and provided text messages,along with the billboard messages.

“This type of transparency is not common in the hospital industry and re-quired great confidence in our emergency services operations,” says HCA,which runs 163 hospitals and 105 surgery centers in 20 states.

Generally, 65% of a hospital’s inpatient activity is derived from ER admis-sions. The ER wait-time service is credited with helping increase emergencyroom admissions at HCA’s East Florida division by nearly 7%.

Southern Co. operates 76 powerplants with more than 12,000workers, many of them contrac-tors, rotating among differentplants as needed. Until recently, itkept records on worker certifica-tions, training, drug tests, back-ground checks,and other informa-tion at each plant. When a workerswitched plants, it was often easierto redo tests and training ratherthan chase down information at aanother plant. But that approachwas costly and annoyed workers.

Last year, Southern centralizedall the worker information with aWeb application that provides acentral repository of worker data.Now, workers can easily movefrom plant to plant, using technol-ogy like hand scanners to gain en-try. The system will save the com-pany $5.8 million over 4.5 years inlabor and drug-testing costs. It’salso being sold to other utilities.

20Great Ideas To StealThese InformationWeek 500 innovators are trying unique approaches to solve business problems. Could your company use a few extra bright ideas?

Emergency Room Waits Worth Advertising

Southern Puts WorkerData In Its Place

Sept. 13, 2010 71informationweek.com

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Del Monte had two problems:It didn’t have a consistent de-mand forecasting process acrossthe company, and its sales teamhad a lot of information aboutcustomers but wasn’t synthesiz-ing it well.

First the company created a sin-gle demand planning process us-

ing i2 Technologies’De-mand Manager. Thisimproved forecastingefficiency and accuracy,and took five days outof the sales and opera-tions planning cycle.

Then it worked withOne Network Enter-prises to create a soft-

ware-as-a-service-based systemthat combines daily point-of-saleand forecast data to directly drivereplenishment processes and pre-vent its products from going outof stock on store shelves.

The results have been dra-matic: Replenishment planningthat used to take days and reamsof paper is now done severaltimes a day. And more important,in-stock levels are running atabove 98% to 99% during keypromotional periods.

Wet Seal’s Project iRunway

To enable its employees to collaborate more effectively,Procter& Gamble created the Decision Cockpit, a digital platform thatsupports faster, real-time decision-making across all brands andbusiness units. Users design their own portals, identifying rele-vant business intelligence that’s available in real time,on demand.

In some businesses, 370 tracking reports have been reducedto 30. Overall there’s been a 50% to 70% reduction in reportsand touches, with 16 fewer data requests on average from eachperson using the cockpit. P&G has seen a 30% to 50% cost sav-ings in some markets, improved data sharing security, and asavings of more than 400 miles of paper in just one year.

Data On Demand From P&G’s ‘Cockpit’

In developing new drugs, Eli Lillydevotes significant time to drug anddisease modeling.Before its Modelingand Simulation Explorer effort, re-ferred to as MuSE, generating andpackaging simulation results was amanual process that took a significantamount of modeling experts’time.

MuSE created an interactive envi-ronment that makes it possible toextract and visualize model-derivedinformation in real time. This infor-mation makes it easier to pick drug

compounds and doses, as well as tooptimize study designs.

Executing simulations and compil-ing results, which previously requireddays or weeks of modeling experts’time, can now be done in minutes.And Lilly clinical trial designs are ben-efiting from improved dose/responserelationships,better trial dose startingpoints, and the ability to simulatemultiple trial endpoints. All of thesecontribute to more efficient clinicaltrials with fewer failed designs.

Data Visualization Speeds Up Eli Lilly Drug Trials

Great Ideas To Steal

Teen clothing retailer Wet Seal’siRunway iPhone app takes personal-ized marketing to a new level. It letscustomers scan product bar codes inWet Seal stores and see all outfits thatother customers have put togetherwith that item.

IRunway links to Wet Seal’s socialmedia platform, where customerspost outfits created with the retailer’sclothing. Eighty-five percent of allitems in a store have customer-generated outfits that are rated bytheir peers.

Wet Seal uses products customersscan to create personalized notifica-tions and product offers for them.

20POS Data DrivesProducts To Shelves

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John Deere’s construction andforestry division has introducedFleet Care, a service that relies onactual data from the machine todrive when fleet maintenancegets done, rather than relyingonly on scheduled intervals.

Fleet Care leverages an existingtelematics platform called JDLinkthat transmits data to and from amachine over wireless cellular—soon to be satellite—data net-works. Machine operating data istransmitted to John Deere daily,and higher-priority error andproblem indicators are sent ondemand.

The telematic data along withlaboratory analysis of machine flu-ids is automatically fed into an ex-pert system. Other inputs into thesystem include preventative main-tenance schedules and visual in-spections of machines.The data isprocessed through a flexible rulesengine that codifies Deere engi-neers’ vast experience and under-standing of how to interpret com-plex machine data. The systemtranslates this data into plain lan-guage and suggests how to proac-tively maintain machine health.

Deere’s Big MachinesGet Health Service

VF, maker of Wrangler, North Face,Lee, and other clothing brands, re-designed its Vans e-commerce siteto make it easier for customers tocreate customized sneakers andthen share the experience.

Vans had a customization app onits site, but it was difficult to use and

had a dated interface and limitedsocial capabilities. The site now of-fers live chat, a scratch pad wherecustomers can save shoe ideaswhile trying out new designs, andsupport for multiple-angle viewing.

The site also lets Vans pre-config-ure shoes to give customers a start-ing point. The project resulted in asignificant increase in Van’s customshoe sales and Web site traffic.

Building supplies and farm equipment retailer McCoy’s provides its bestcontractor customers with customized Web pages where they can advertiseservices they offer, their qualifications, licensing, warranties, and pricing, aswell as photographs of their work.

McCoy’s retail customers can go to the network,plug in a ZIP code,and see alist of participating McCoy’s contractors in the ZIP code specified.They can viewthe customized page of each contractor and contact them about a project.What makes McCoy’s Contractor Network intriguing is that contractors must beinvited to join; it’s not a “pay to play”program.Also,customers seeking a contrac-tor don’t fill out a form and wait for responses.They contact contractors directly.

McCoy’s Helps Contractors Sell Themselves

Vans Creates UniqueShoe-Buying Experience

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General Motors has developed a user interface for its factory systems thathas transformed its factories from highly manual, isolated places into morecollaborative environments. The Assembly Processing System bridges thegap between engineering and manufacturing users. Its interactive softwarefrees users from time previously spent on step-by-step communication andlaborious manual tasks, like compiling inconsistent spreadsheets.

The system has an information portal that contains engineering part spec-ifications, process and quality mandates, and local process specifications.Theportal ties in social media, including blog-like information sharing. The sys-tem also provides mashups of some previously unavailable data streams.

GM credits the system with assembly time reductions of 15% annually, re-sulting in savings of several million dollars per plant. The company plans tosell the system commercially next year to other manufacturers.

Interface Helps GM Collaborate Across Factories

Cloud computing has let SASstreamline its R&D development,testing, and delivery. The analyticssoftware developer’s Remote AccessComputing Environment, called the

RACE Cloud, provides on-demandcomputing for sales and other mo-bile workers. It has an extensive im-age library of server configurations.IT and R&D recognized that SAS’sproduct testing groups could benefitfrom the image library’s repeatableand reusable capabilities.

A small group of developers nowbuild library images that are used byall testers,resulting in faster testing cy-cles. Developers no longer spendweeks staging and preparing serversfor testing.SAS already is provisioningmore than 4,000 environments aweek. At any time there may be 1,200environments running, and that’s ex-pected to double by year’s end.

Waste Management has put GPStracking and on-board touch-screencomputers in its Seattle garbagetrucks to capture real-time routestatus information and providewireless communications betweendrivers and dispatchers. The systemincludes custom mobile softwarerunning on ruggedized touch-screen tablet PCs with a Web-acces-sible custom dispatch application.

Mobile software provides a mapof collection service points, replac-ing a paper address list. The system

reroutes drivers when dispatchersadd stops midroute. It gives dis-patchers real-time updates on a ve-hicle’s progress. And it lets dispatch-ers reassign work and automaticallynotify drivers of changes through in-stant messages.

Under the new system,missed pick-ups are down 60%. And Waste Man-agement has exceeded tightly de-fined service levels in its contract withthe city of Seattle.Waste Managementalso has cut paper consumption bymore than 1 million sheets per year.

Group Health Cooperative ofSouth Central Wisconsin, a non-profit managed care provider,launched a data mining projectlast year to cut costs for servicesprovided outside of its own clin-ics. Among 17 potential targetsthat the group identified waswhat became known as “emer-gency room frequent fliers”—just 98 of the cooperative’s62,000 members who visited ERsmore than six times a year, rack-ing up charges of $2.2 million.

The cooperative’s Care Manage-ment and Community Services de-partments con-tacted each ofthe frequentfliers and dis-covered thatmany didn’tunderstand theimportance ofhaving a primar y healthcareprovider. They also didn’t knowabout the company’s urgent carefacility, a lower-cost alternative tothe emergency room. In the pro-gram’s first six months, costs as-sociated with ER frequent fliersdecreased by $481,000.

Data Mining ReroutesER ‘Frequent Fliers’

Great Ideas To Steal

SAS R&D Gets BoostFrom Cloud

GPS-Equipped GarbageTrucks Cut Waste

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Great Ideas To Steal

Royal Caribbean’s Oasis of the Seasis the world’s largest cruise ship,measuring almost 1,200 feet long,213 feet tall, and 208 feet wide.That’snearly 50% larger than the previouslargest cruise ship, with a maximumcapacity of 6,300 guests and 2,200crew. A ship this size requires de-tailed planning to help passengersget around, and its guest mobilitysystem is a ship-wide digital signagenetwork to do just that.

It consists of a network of more

than 300 46-inch monitors strategi-cally placed to provide informationto passengers. The displays varyfrom passive screens with safetydemos and information on activitiesto fully integrated and interactivetouch panels that provide real-timeinformation regarding activities onthe ship. For example, the monitorscan display which restaurants haveopen tables and which have a wait-ing list, based on data captured us-ing shape-recognition cameras.Theysupport multiple languages, includ-ing English, Spanish, French, Italian,German, and Portuguese.

Royal Caribbean LinksDigital Signs And Data

In mid-2008,Verizon Wireless needed to make a drastic change to its retailsales system.The existing one lacked the speed and flexibility Verizon’s morethan 2,400 retail outlets needed. The company decided to create a stream-lined sales-order processing system, called SHOPP, aimed at reducing thesales transaction time and improving efficiency.

SHOPP’s interface provides a simple and intuitive view of everything salesreps need to complete an order, including a real-time credit module, pricingand discounting modules, and a payment and signature module that makessure a device is ready to use when the customer leaves the store. SHOPP canbe used on a mobile tablet PC, letting sales reps move through the storewhile completing the entire sales transaction.

SHOPP has cut order processing time by at least 40%, saving about 500,000hours of order processing time across the company. And within IT, it has re-placed four separate order processing applications, resulting in a single codebase. This has driven operational efficiencies across the technology group,while reducing maintenance, development, and training costs.

Verizon Wireless Makes Selling Simpler

United Stationers, a wholesaledistributor of office products, istransforming itself into a providerof broader, revenue-generatingservices, such as online marketingand technology, to resellers.

The company provides a rangeof services to help 25,000 resellerswith e-commerce, includingcross-media content for print, theWeb, and e-mail. Its search engineis embedded in hundreds of re-seller Web sites.

Increasingly, United Stationersalso is selling technology. It offersresellers a wholesale distributionsoftware suite that they can cus-tomize. And it recently acquiredMBS Dev, a software and servicesprovider to resellers, so it can pro-vide more services, including inte-gration of e-commerce and otherbusiness functions, such as cus-tomer service, purchasing, fi-nance, credit and collections, andanalytics.

Next, United Stationers plans tocreate a development laboratoryfor online marketing and mer-chandising techniques for officeproducts. It’s also planning a pri-vate cloud that will provide a rev-enue-generating ERP and e-com-merce offering to resellers.

United Stationers’E-Commerce Breadth

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CenterPoint Properties, an indus-trial real estate developer, was wrest-ling with out-of-control growth ofunstructured data. Critical informa-tion was locked up in people’s in-boxes, hurting overall productivity.

When content management sys-tems didn’t solve the problem, Cen-terPoint looked closer and discoveredthat employees preferred Outlookfolders for storage because of theproximity to e-mail. It was easier to

drag and drop a message to a folder.Instead of fighting e-mail’s popu-

larity, CenterPoint leveraged it bycreating Cubby, an Outlook add-inthat exposes everything that a userworks with, including objects in ERP,CRM, and custom systems, as a folderstructure. Cubby filters the objects sousers only see what they’re workingon. They drag whatever they want tosave to the appropriate “in-box”folder, and Cubby takes over.

Users Show CenterPoint How To Manage Data

Performance Catches On At First Horizon

First Horizon National, aTennessee financial servicesprovider, implemented acompany-wide per form-ance management systemcalled Bonefish—so namedbecause its financial metricdiagram resembles a fishskeleton.

One part of that effort, MyPlan, makes Bonefish goals transparent acrossthe company. It lets First Horizon cascade those goals from the CEO down tothe bank branch tellers. All employees participate in goal creation and align-ment, and as a result are more focused on the bank’s profitability.

Progressive has developed ane-commerce system that lets acompeting car insurer send cus-tomers to Progressive for motor-cycle, boat, and RV insurance, butkeeps Progressive from trying tosell those customers car insurance.

Using a service-oriented archi-tecture, Progressive integrated itsapps with those of other insurers.It writes rules so the site recog-nizes when customers are re-ferred from an auto rival site, andsuppresses information aboutProgressive’s auto products.

The system also lets Progressivecarry other insurers’ products, soit can sell partners’ homeownersinsurance, for example.

SOA Expands Insurer’sMarketing Options

FedEx SenseAware combines a GPS sensorwith a Web-based collaboration platform to letcustomers shipping sensitive, high-value goodsknow not just where their packages are, butwhat conditions they’ve endured.

Customers put the SenseAware device in aFedEx package, and it provides near real-timedata on the vital statistics of the contents, includ-ing location, temperature, and when it wasopened or exposed to light.

Customers can get alerts when any of thoseconditions change, and share data on their ship-ments with supply chain partners. FedEx hasdone limited release of SenseAware to life sci-ence customers, such as biotechnology, pharma-ceuticals, and healthcare companies.

FedEx Sensor Pairs GPS And Collaboration Capabilities

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overnment agencies get criticized regularly for their all-too-common IT security lapses, gross inefficiencies, and bil-lion-dollar boondoggles. Yet the public sector also can besurprisingly innovative in its technology initiatives, with proj-ects that lay the groundwork for new services, improved

computer and national security, and more effective government.The U.S. Postal Service’s Intelligent Mail service, for example, repre-

sents a new era for the 230-year-old mail system, which still delivers let-ters and packages by mule in rural Arizona. Introduced last year andbased on a more complex bar code that makes it possible to track indi-vidual pieces of mail, Intelligent Mail is more efficient while giving megausers such as banks and retailers better visibility into their direct mailefforts.

Intelligent Mail is one of 15 projects—10 by federal agencies, five bystate and local governments—selected by the editors of Information-Week Government for recognition in our 2010 Government IT Innova-tors contest. The winners range from a lightweight technology devel-oped by the Air Force for more secure Web browsing to the Federal

Aviation Administration’s Auto-matic Dependent Surveillance-Broadcast system, a foundationaltechnology for the agenc y ’s“NextGen” air traffic control sys-tem. Four of our chosen projectsare healthcare-related, a reflec-t ion of the central role thathealthcare IT now occupies at alllevels of government.

Federal Bureau of InvestigationSpecial agents and other FBI

employees are better equipped tocollaborate and track down fugi-tives as the result of two agency-wide IT upgrades that delivermuch-improved desktop capabil-ities and network access.

The agency first overhauled itsnetwork infrastructure, replacingATM/frame relay gear with IP/Multiprotocol Label Switching. Itsnew Next Generation Network in-creases bandwidth and reduceslatency in 800 locations. As thatproject wound down, the FBI be-gan replacing outdated PCs withsleek new systems featuring 24-inch monitors, integrated IPphones, and collaboration toolssuch as presence awareness, in-stant messaging, and videoconfer-encing. FBI personnel can nowquickly establish multiparty video-

G

With projects ranging from safer Web browsing to a 21st century air traffic control system, federal, state, and local agencies

demonstrate that they, too, can apply IT in critical and novel ways

Federal Agencies By John Foley

FBI’s new Next Generation Workstations enable ad hoc collaboration[

GovernmentInnovators

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conferences for unscheduled meet-ings and information sharing.

Centers for Medicare and MedicaidServices

The Centers for Medicare andMedicaid Services’ CMS Dashboardis a first step in making timely datafrom the nation’s largest health in-surance program more widely avail-able to the public, policy makers,and healthcare providers. After sixmonths of internal testing, CMSDashboard was launched as a betasite in April. In its first iteration, thesite lets users track Medicare spend-ing on inpatient hospital services bystate, by the top 25 diagnosis-re-lated groups, and by the top 10 hos-pitals in each state. An example ofthe federal “open government” ini-tiative, CMS Dashboard uses busi-ness intelligence technology tomake data available in bar and bub-ble charts, time-series graphs, andgrid tables. Plans call for data setsfrom other CMS programs to beadded to CMS Dashboard.

U.S. Air ForceA team at the Air Force Research

Laboratory at Wright-Patterson AirForce Base in Ohio has developed asimple software program, calledLightweight Portable Security, thatenables secure computing in a vari-ety of common scenarios.LPS is avail-able in a free, public version, and in aversion intended for government usecalled LPS-Remote Access. The latteremploys a minimized Linux operat-ing system that connects to a hard-coded IP address, establishing a VPNto a remote computer.

LPS-Remote Access was created inmid-2009 in response to the H1N1pandemic threat. The H1N1 threatnever materialized to the extentfeared,but the software has proved tohave a range of potential uses, suchas telecommuting during weather-re-

lated office closings. It has been ap-proved for emergency telecommut-ing by the Department of Defense.

General Services AdministrationAgencies across the federal gov-

ernment are taking their first stepsinto cloud computing, often withhelp from the General Services Ad-ministration. From the time that theFederal Cloud Computing Initiativewas launched in September 2009,GSA has played a central role in Un-cle Sam’s move to the cloud.GSA CIOCasey Coleman is chairman of theCIO Council’s influential Cloud Com-puting Executive Steering Commit-tee, while Katie Lewin is cloud com-puting program manager at GSA.

A cornerstone of GSA’s cloud com-puting program is the Apps.gov por-tal, where government employeescan subscribe to pre-approved pro-ductivity and business apps offeredas a service. The pending introduc-tion of infrastructure as a service onApps.gov—including storage,servers,and Web hosting—will makeit possible for government agenciesto sign up for on-demand,virtualizedIT resources with the same ease thatbusinesses now tap into Amazon’sElastic Compute Cloud. That shouldmake federal IT operations more flex-ible and adaptable.

Department of TransportationGiven its authority over highways

and railways, it seems appropriatethat the Department of Transporta-tion is charting a course into opengovernment.The department’s Reg-ulation Room initiative, done in con-junction with the Cornell e-Rule-making Initiative, employs socialnetworking to encourage public in-put into DOT policy-making, and thedepartment hosted an open gov-ernment workshop in January thatdrew attendees from three dozenagencies. DOT’s efforts have re-

ceived a thumbs-up in all 10 cate-gories of the White House’s opengovernment dashboard. In August,the agency was recognized by fed-eral CTO Aneesh Chopra for its Reg-ulation Room, as well as for the“leadership, governance, and culturechange”embodied in its approach.

Federal Aviation AdministrationA linchpin in the FAA’s long-term

plan to upgrade the nation’s air traf-fic control system is Automatic De-pendent Surveillance-Broadcast, orADS-B, which provides data of un-precedented precision and timeli-ness on the whereabouts of aircraftin the air and on the ground. Planscall for the ADS-B system to replacethe 60-year-old, radar-based trafficcontrol system nationwide by 2013.ADS-B is being deployed in a grow-ing number of areas, includingJuneau, Alaska; Louisville, Ky.; and

Philadelphia. Because it employsGPS, ADS-B extends capabilities tonew areas of coverage. ADS-Bground stations were deployed onoil rigs in the Gulf of Mexico and, inNovember 2009, service was turned

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on, making helicopters and otheraircraft over the Gulf visible to airtraffic controllers for the first time.The system makes for improved “sit-uational awareness” in the cockpit,too, because pilots receive real-timedata on aircraft that are in closeproximity to their own planes.

Recovery Accountability andTransparency Board

While other federal agencies tip-toe into cloud computing, theRecovery Accountability and Trans-parency Board jumped in withboth feet. In April, the board transi-tioned its public-facing Web site,Recovery.gov, from on-premises ITinfrastructure to Amazon.com’s Elas-tic Compute Cloud, making it one ofthe first government agencies toplace such a big bet on a commer-cial cloud service. Orchestrated bythe board’s IT contractor,Smartronix,the move will lead to an estimated$750,000 in savings over 18 months,while freeing up hardware and soft-ware for other uses. The board fig-ures that its site is actually more se-cure than before,because it now hastwo layers of security—its own, plusthat provided by Amazon.

U.S. Postal Service The Postal Service’s “Full Service”

Intelligent Mail, introduced in May2009, is still in the early going, but

adoption is growing so quickly thatit’s fast becoming a major source ofrevenue. USPS estimates the servicewill be adopted by 50,000 cus-tomers and generate $25 billion inannual revenue.

Full Service is enabled by a moresophisticated bar code and up-grades to USPS’s automated mail-distribution technology.The serviceis architected for scale, capable ofhandling a half-billion pieces of mailand 1 billion scan transactions daily.Full Service Intelligent Mail is ori-ented toward businesses that areheavy-duty mailers, giving them theability to track individual pieces of

mail and better insight into undeliv-ered mail, which amounts to a stag-gering $2 billion annual cost.

Centers for Disease ControlIn the face of fast-spreading

health hazards—H1N1, salmonella,seasonal flu—the timely distribu-tion of preventive and other infor-mation is critical. With that in mind,

the Centers for Disease Control andPrevention developed an API thathastens the sharing of its informa-tion with other health organiza-tions, including public healthdepartments and educational insti-tutions.The CDC’s Content API pipeshealth and safety information di-rectly to Web sites such as Flu.gov,FDA.gov, and FoodSafety.gov.

In one example of how that APIworks, more than 100 pages ofH1N1-related content were sharedwith Flu.gov.This type of syndicatedinformation sharing, while goodbusiness practice during the best oftimes, becomes critically importantduring public health emergencies.

Health and Human ServicesThe Office of the National Coordi-

nator for Health IT is advancing theadoption of electronic medicalrecords through its work on the Na-tionwide Health Information Net-work.A key development is the NHINDirect Project, launched in March toexpand the number of ways thatdata can be simply and securely ex-changed at a more local level, suchas when a doctor is making a referralto a specialist. The project involvesidentifying standards, service defini-tions, and implementation guides insupport of this important initiative.

Write to John Foley at [email protected]

Washington, D.CTrackDC is a leading example of

how municipal governments aremaking data available to citizens innew, user-friendly ways.The Districtof Columbia describes TrackDC as a“real-time dashboard.” An ASP.NETapplication, TrackDC pulls informa-tion—performance plans and met-

rics, budget and customer servicedata, agency documents—from var-ious sources into a Web interface,and makes data available in ma-chine-readable and other formats.

The initiative’s goals include in-creasing accountability and publictrust by providing better access togovernment data.There’s also an in-

ternal version for city officials thathas reduced the labor associatedwith developing reports and givencity managers a window into opera-tional effectiveness.

Douglas County Sheriff’s OfficeData overload prompted the

Douglas County Sheriff ’s Office to

State And Local Government By J. Nicholas Hoover

Government Innovators

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develop an application that com-bines geodata from various systemsinto an interactive map usingGoogle Earth and the county’s geo-graphic information system fromESRI. The application, called i-Map(short for Incident Map), givescounty employees access to 50 lay-ers of mapped information, includ-ing roads, lakes and rivers, parks,government facilities, and policeroutes. I-Map integrates with com-puter-aided dispatch, letting emer-gency personnel view call locationsand the whereabouts of emergencyand police vehicles and snowplows,as well as the homes of sex offend-ers or people with special needs. Italso links to data feeds coming fromschool and government buildings.

The system has been used to cre-ate an evacuation plan in the eventof a major forest fire and to plan se-curity around school events. It tookthree IT staffers four months to de-velop i-Map.The county pegs its an-nual savings at $750,000, based onthe cost to acquire the same capa-bilities on a commercial platform.

Wisconsin Division of VocationalRehabilitation

The Wisconsin Division of Voca-tional Rehabilitation recently de-ployed videoconferencing systemsto 12 of its offices.That alone would-n’t warrant special attention, but thedivision’s clientele—people withhearing impairments and other dis-abilities—made the project morechallenging than most.The agency’ssystem supports remote closed cap-tioning of videoconferences, elimi-nating the need for on-site sign lan-guage interpretation, and includesheadsets that amplify sound for bothstaff and customers who need it.

The state plans to use the systemin other ways. For example, it willconnect clients with staffers whohave expertise in a particular area—

say, veterans claims—but who arelocated in another office. The statealso plans to hold unemploymentclaim hearings and advisory boardmeetings over video, and it will po-tentially let clients who can’t getinto an office use PC-based video-conferencing to meet with staff.

Orange County Health Care AgencyThe Orange County Health Care

Agency has designed and deployedan electronic health record systemfor people enrolled in the MedicalServices Initiative, a healthcare pro-gram for about 45,000 of thecounty’s indigent adults.The systemlinks pharmacies, lab and diagnosticcenters, hospital emergency rooms,community clinics, and primary carephysicians.

The project required develop-ment of a Web-based health recordsystem, MSI Connect, to capturedata such as emergency room ad-missions and discharges, diagnosisand procedure codes, prescriptions,and specialty referrals. Since deploy-

ing the system last year, the countyhas studied its effects and has foundimproved quality of care for pa-tients. The ability to refer patientselectronically from the emergencydepartment to their primary carephysicians led to a 52% decrease inthe likelihood of a related returnvisit to the ER, resulting in estimatedannual savings of $636,000.

California eServices OfficeThe challenge of serving Califor-

nia’s citizens has been made difficultby the tough economy, combinedwith the state’s own budget woes.People come to the state’s primaryWeb site,CA.gov,“because they needto, because they have to,” accordingto California’s eServices Office. TheeServices Office, which developsWeb sites and Web applications forstate agencies, is behind several e-government initiatives that have el-evated state services at little or noadditional cost to state taxpayers.

For example, when furloughs cre-ated long lines at Department of Mo-tor Vehicles offices, eServices turnedto Twitter to answer questions. Else-where, a widget was created for thestate’s Employment DevelopmentDepartment that combines the de-partment’s news, Twitter, and You-Tube services for the public. Withintwo months, the widget had re-ceived 2 million impressions.

California’s eServices Office alsoworked with six other state organi-zations to develop and launch aWeb site, at business.ca.gov, in sup-port of the Office of Economic De-velopment, after that office was cre-ated through the consolidation ofother departments. As the eServicesOffice has demonstrated, it’s neces-sary to do more with less when lessis all you’ve got.

Write to J. Nicholas Hoover at [email protected]

Sept. 13, 2010 81

[ Videoconferences get closed captions

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n a unique research partnership over the past three years, InformationWeek hasgranted Baylor University business professor Kevin Kobelsky, along with hiscolleagues, access to the IW 500 data, under a strict nondisclosure agreement.Like InformationWeek, he agreed not to disclose any individual company dataand only to reveal aggregate data. Kobelsky’s research has led to three researchpapers published in academic journals, with a fourth accepted for this fall. Farfrom ivory tower theory, each of the papers has practical insights and actionableadvice that business technology leaders can tap into about how IT delivers busi-ness value. What follows are highlights of the authors’ findings.

From Academia To Action

[ RESEARCH ANALYSIS ]

IOutsourcing Doesn’t Cut Total Spending

* Practical Insight

Companies that outsource tend toincrease their total IT spending, not

lower it. It’s true that companies likelyare getting more IT for that money,whether it’s spent on one-time applica-tion development projects or for ongo-ing services such as help desk or appli-cation support. Still, the fact that total ITspending doesn’t decrease backs upthe idea that outsourcing is more aboutincreasing the total capability of an ITorganization, not just shipping chunksout to a lower-cost provider for a one-time IT spending cut. The lesson: If youplan to cut total IT spending by out-sourcing, you’re bucking the trend.

* Actionable Advice

Your outsourcing isn’t really about cost cutting, right? You wantto reinvest savings and move people to focus on higher-value

work. CIOs apply some variation of this old saw to offshore out-sourcing all the time. But it’s a half truth—offshoring is withoutquestion about cutting costs of some work by shipping it to lower-cost locales. What this research suggests, however, is that the sec-ond part, that the cost savings are reinvested, really is often true.

* Report Excerpt

“The impact of IT outsourcing is immediate and symmetric.New outsourcers see immediate IT spending increases, while firmsstopping [IT outsourcing] see immediate decreases.The analysis in-dicates that IT spending increases by more than the proportion out-sourced, suggesting that firms use [IT outsourcing] as a componentof a larger capability-enhancing initiative.”

“The Impact Of Outsourcing On Information Technology Spending,”International Journal Of Accounting Information Systems, June 2010Authors: Kevin W. Kobelsky, Michael A. Robinson

informationweek.com/500/10/outsource

Kevin Kobelsky is an assistant professor in the Department of Accounting and Business Law at Baylor’s Hankamer School ofBusiness,where he teaches accounting information systems and information systems security.The reports are available, fora fee,at the links below each section.Want to participate in this type of research? Contact him at [email protected].

InformationWeek

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You Might Be Treating IT Projects As Too Risky

* Practical Insight

There’s a productivity paradox around IT. Companies seem to underinvest in IT, given the extent to which itraises employee productivity.The likely reason: IT is seen as too risky, with the potential to blow up earnings.

IT projects can fail or succeed spectacularly and can be devilishly hard to manage, so they increase risk and earn-ings volatility, much like a big equipment investment.

However, business leaders don’t look closely enough at the competing effect that IT spending has on risk—it de-creases risk. Because IT provides information that helps executives respond better and more quickly to the ups anddowns of business, it lessens the bullwhip effect on earnings, making them less volatile.Which effect dominates de-pends on three major factors. In some cases, IT is associated with reduced future firm risk.

“Information Technology, Contextual Factors And The Volatility Of Firm Performance,” International Journal Of AccountingInformation Systems, September 2008

Authors: Kevin Kobelsky, Starling Hunter,Vernon J. Richardsoninformationweek.com/500/10/risk

[ RESEARCH ANALYSIS ]

84 Sept. 13, 2010 informationweek.com

* Actionable Advice

IT project and budget planners should consider which of theseforces will dominate—the risk-increasing or risk-reducing side

of IT. Three factors are key to watch. For small firms, undiversifiedcompanies, and high-growth businesses, the returns from ITspending are associated with higher risk, yielding the traditionalrisk-return trade-off. However, for companies that are large or di-versified, IT spending and its related returns are associated withlower future firm risk. Low-growth firms also tend to enjoy re-turns from IT without increasing firm risk.

In estimating ROI for IT projects, companies shouldn’t simplyassume higher risk when discounting future IT returns. If a com-pany is large or diversified, it should consider discounting IT re-turns less than other, non-IT projects vying for funds. If it’s a low-growth firm, a similar discount rate for IT and non-IT projectsshould be considered. Otherwise, the company is likely passingon projects that should clear a risk-adjusted ROI hurdle.

* Report Excerpt

“ [Large or divers i f ied f i rms]should consider adding a premium tobenefit estimates rather than dis-counting them. This provides a newapproach for valuing IT investmentsto complement traditional asset valu-ation and real options theory tech-niques. IT ’s coordination capabili-ties may have a direct impact of re-ducing operating costs and increasingrevenues, but they also have an im-portant risk-reducing impact: thesmoothing of income. The value asso-ciated with this business risk reduc-tion could be incorporated as an ex-pected outcome.”

IT Spending Info May Move Your Stock Price

* Practical Insight

Acompany’s IT expenditures help explain its future performance, both in accounting measures like income andearnings volatility, and in stock price. Companies making substantial (top quintile) IT investments tend to out-

perform the market, an effect that’s most pronounced among underperformers that start investing heavily in IT.These impacts can be considerable: Firms with below-average returns on assets that then become top-quintile ITspenders provide returns to their investors 8% higher than low-ROA firms that don’t make the IT investment. How-ever, companies rarely reveal their IT spending and thus might contribute to stock market mispricing, since in-vestors don’t have that data to consider. In terms of regulatory policy, the research provides an argument for com-panies to disclose spending for IT in the same way they do for R&D.

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Sept. 13, 2010 85

* Report Excerpt

“… We report evidence that firms’ IT expenditure informa-tion predicts their concurrent market values and the level andvolatility of future earnings. We also report evidence that firmswith the highest IT intensity (IT expenditures relative to sales)earn abnormal buy-and-hold returns for one, two, and threeyears after the year of IT investment. Furthermore, these excessmarket returns accrue to firms with a record of below-averageprior performance. Despite the likely pressure to improve earn-ings, managers of some poorly performing firms persist with astrategy of significant IT investment, seeming to accept the asso-ciated reduction in current earnings in anticipation of improvedfuture performance.”

“The Relevance Of Information Technology Expenditures,” Journal Of Information Systems, Fall 2010 (not yet available)Authors: B. Charlene Henderson, Kevin Kobelsky,Vernon J. Richardson, Rodney E. Smith

jisonline.com

Beware Of Simple Benchmarks* Practical Insight

Companies regularly use percent ofsales to benchmark their IT spend-

ing against the industry. It’s a sensiblestarting point. But what if your com-pany’s profits are more sensitive tochanges in market conditions thanother firms’? Or, if your firm is less diver-sified, or more profitable, or has lessdebt, or more stable sales? In thesecases, an industry benchmark will betoo low, leading you to spend less thanyou should, possibly putting you at acompetitive disadvantage.

This study suggests there are signifi-cant differences among industries,driven by differences in how IT is usedand the level of competition. That vali-dates the use of industry benchmarks inbudgeting. But it also finds that differ-ences among companies matter a lot,which provides a caution against trust-ing those benchmarks too much.

* Actionable Advice

CIOs and CFOs should explicitly adjust baseline industry averagesto account for firm and industry contextual factors that drive

budgets, and use that to justify departures from the industry norm.They might even find that similar misalignment occurs in other ar-eas—R&D, advertising, maintenance—and the same discipline couldbe used.However,don’t expect this research model to spit out an idealIT spending number,after which the returns start to decline.That’s un-clear, likely because more contingencies must be considered, factorssuch as whether a company has great IT talent, investments alignedwith strategy,and business investments that complement IT spending.

* Report Excerpt

“We find evidence that environmental complexity,resource avail-ability,sales growth,and technological factors influence firm IT budgetlevels. … IT budget levels are positively influenced by environmentaluncertainty and industry concentration.Firms with greater related di-versification have higher budget levels than firms with greater unre-lated diversification. More profitable firms have higher IT budget lev-els,while firms with greater debt or higher growth have lower budgetlevels.Furthermore,IT budget levels vary with industry strategic IT roleand the high tech or low tech nature of the industry.”

“Determinants And Consequences Of Firm Information Technology Budgets,”The Accounting Review, July 2008Authors: Kevin W. Kobelsky,Vernon J. Richardson, Rodney E. Smith, Robert W. Zmud

informationweek.com/500/10/benchmark

* Actionable Advice

Voluntarily revealing IT spending aspart of quarterly earnings might help

financial markets get companies’ stockprice right—for better or worse. However,this research focuses only on the poten-tial gains from disclosure. The challengesand costs of disclosure, such as competi-tive effects, measurement difficulties, andpreparation costs, are less clear. Whetherthe trade-offs of the cost and challengesof complying are worth the informationbenefit will depend on the firm.

InformationWeek

Page 53: CAS is featured in Information Week as "Masters of Technology"

Culture. Few business attributes are socritical to success yet so imprecise, asin, “We must get our culture right, if

only we could figure out what it is.” Compa-nies and their IT organizations often talkabout cultivating a culture of collaborationand innovation, even if they’re not clearabout the means, or even the ends.

The last two CEOs of Hewlett-Packard, it issaid, were casualties of their refusal to fit intoand foster the company’s established cultureof walk-among-the-troops leadership, dis-tributed decision-making, and work-life bal-ance—the acclaimed “HP Way” laid down inthe 1950s by founders Bill Hewlett and DavePackard. Critics of the past two HP chiefs, in-cluding some longtime board members,chafed at Carly Fiorina’s and Mark Hurd’s au-tocratic, impersonal styles (not to mentionHurd’s expense reporting practices). But crit-ics of the critics wonder if HP’s cultural credohas become something of an excuse for doingthings the same old way. Even first-class cul-tures must adapt and evolve.

Vanguard Group, the No. 1 company inthis year’s InformationWeek 500 ranking (seestory, p. 30), has refined its culture of IT in-novation over the past several decades. Earlyon, it was a fast follower—not much of an ITinnovator but a reliable provider of IT capa-bilities. Later, as Vanguard staked out a lead-ership position in the mutual fund industry,it formalized its process for producing tech-nology-based innovations, under a central-ized lab, but that work tended to stray fromthe company’s core business priorities. Today,its five-person innovation group coordinatesad hoc teams of company volunteers, whoseleading-edge IT work is tied more directly tobusiness needs but who still are counted onto deliver “wow” breakthroughs in mobility,social networking, and other areas. Van-guard’s innovation culture continues to adapt

and evolve, one reason we think it’s worthyof our top ranking.

That’s not to say that one culture fits all. Theinnovation culture at the No. 2 Information-Week 500 company, InterContinental HotelsGroup (see story, p. 33), is a bit more open-ended. IT employees are encouraged to exper-iment with a range of new technologies atIHG’s innovation lab in Atlanta. “As long asthey don’t burn down a hotel or electrocute aguest, those are the only two rules that reallyapply,” jokes CIO Tom Conophy. “We don’twant to curtail their thinking.” However, themost promising information technologiesdon’t sit in the company’s virtual petri dishesfor long. IHG’s Crowne Plaza property nextdoor serves as a technology test bed for arange of hot new systems and applications.

Looking at innovation on a macroeco-nomic level, InformationWeek surveyed 624business technology professionals about thefactors limiting U.S. IT leadership. Amongthe 427 respondents who think the U.S. islosing or has lost its high-tech lead, a healthypercentage cited cultural reasons: a societalculture that emphasizes other high-payingprofessions over IT professions (cited amongthe top three reasons by 24% of survey re-spondents) and a corporate culture wheretech workers no longer are “hungry” enoughto out-innovate counterparts based abroad(cited by 21%). There’s no pat solution, but itstarts with more rigorous science and matheducation, more serious workplace trainingand career development—and, from thestart, more hands-on parenting.

The wrong culture, or even a stagnant one,can cripple or kill a company or industry.The stakes are that high.

Rob Preston is VP and editor in chief of InformationWeek. You can write to Rob [email protected].

Culture Is Critical, So Work At Cultivating It

Even first-class

corporate cultures

must adapt and

evolve.Take the case

of Vanguard, our top

InformationWeek 500

company.

R O B P R E S TO N

88 Sept. 13, 2010

Businessdown tofrom the edi tor

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