Carrie Gilmore – Chair, FHC

This evening’s session is being recorded to ensure we retain a full record of the presentations and questions/responses. If you would

prefer that your voice is not recorded there will be opportunity to speak with Commissioners at the end of the meeting.

Agenda Presentations

Complying with the Port Marine Safety Code

Falmouth Pilot Services

Falmouth Haven

Stakeholder Engagement and the role of the Consultative Committee

Questions

Annual Report Outlined our performance 2017

Improvement on 2016 business performance – and movement towards generating a surplus

Focus and challenges into 2018:

Ongoing dialogue re: Dredging Appropriate Assessment application

Developments

Financial position, including pension liabilities

Available at www.falmouthharbour.co.uk

FHC Business Arms Falmouth

Haven

Management Panel

Shore-side Facilities

North Quay/CHQ, car park, boat park, slipway

Water-based

Moorings, berths, tenders etc.

Falmouth Pilot Services

Management Panel

Shipping Movements

Pilotage

Bunkering:

Management and service

Business summary 2017 saw an overall operating surplus of £120,614

Slight increase in commercial shipping activity on 2016

A new facility in CHQ

Falmouth Haven increased its turnover by 9.6% whilst cost increases were negligible

The increase in turnover was largely achieved by the introduction of new products and services with price rises restricted to approximately 3%.

Falmouth Pilot Services saw income increase by 6.9% compared to 2016

primarily due to an increase in shipping numbers, particularly related to non-bunkering activities.

overall operating costs were reduced by 0.71%, achieved by the introduction of cost savings measures in the early part of the year,

Harbour Dues income increased by 12.5% – increase in shipping numbers

Income analysis 2014 - 2017

A summary for the FHC Public Meeting

19 June 2018

Origin of the Code

Sea Empress – Milford Haven – 1996

Requirements of the Code

1. There must be a duty holder

2. There must be a safety management system

3. The duty holder must be arrange for independent assurance that their safety management system is effective

4. The duty holder must make a declaration of compliance

Port Safety Functions

Harbour monitoring

Regulation and Enforcement

Conservancy functions

Sounding and marking of channels

Wreck removal

Dredging

Allocation of Resources

Human resources

Vessels and equipment

Financial resources

The Safety Management System

Safety management systems are individual to each port.

FHC has designed their system to meet the requirements of OSHAS 18000 to ensure that it is comprehensive and continually improves.

A Marine Safety Plan is published annually on the FHC website and gives details of the management of marine safety and objectives for the year

Components of the Safety Management System Risk Assessment and Control

Competence Training and Awareness

Legal Compliance

Allocation of Resources

Emergency Response

Incident Investigation

Enforcement

Independent Assurance

The Duty Holder must obtain independent assurance that the safety management system is effective

A Designated Person with suitable skills is appointed to undertake this role

Gary Hartland has been appointed to undertake this role – the next two slides are extracted from his presentation to the Board

The Designated Person Summary of PMSC Audit

On the basis of the Verification Audit undertaken, it is clear that the provisions of the PMSC are being met, as applicable, and that they effectively underpin the management of marine safety within the port.

The SMS is well developed and continues to mature.

Non-conformity raised with regards review of Risk Assessments.

Observations raised with regards methodology chosen for Risk Assessment, choice of Improvement Objectives and measurements of service provision and, use of some aspects of the guidance document to the PMSC “A Guide to Good Practice on Port Operations 2017”.

The Designated Person

Overall summary of my first year:

Enthusiastic and professional staff

Thorough understanding of the issues

Improvement areas are understood

I did not discover anything which was not perceived or known already

No “concerns” that I need to bring to your attention

For more information on Marine Safety Management, including our Marine Safety Plan, please visit:

www.falmouthharbour.co.uk

Review 2017 / 2018

Boarding & Landing

2002 2003 2004 2005 2006 2007 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

Pre BB Pre BB Pre BB Pre BB Pre BB Pre BB Post BB Post BB Post BB Post BB Post BB Post BB Post BB Post BB Normal Normal Normal

Number 1705 1872 1629 1355 1511 1558 2319 3737 2950 2947 2880 2365 1904 1609 1525 1105 1134

1705

1872

1629

1355

1511 1558

2319

3737

2950

2947

2880

2365

1904

1609

1525

1105

1134

0

500

1000

1500

2000

2500

3000

3500

4000

Axi

s Ti

tle

2017 breakdown of vessel types

600

58

476 Bunkering

Cruise

Others

New Crew Manning Rota agreed with Boat Crews

Boat maintenance and repairs undertaken by Boat Crew

All Boat Crew and Pilots completed ‘Immediate Emergency Care’ training course

FPS Integrated Management System

Environment, Quality and Health and Safety

We will be audited against revised standards for environment and quality in August 2018

Customer Satisfaction Survey

September October November December January February March April May

Pre-arrival info 5 4.67 4.81 4.60 4.84 4.82 4.67 4.96 5.00

Communication 5 4.94 4.88 4.88 4.91 4.88 4.85 4.96 4.92

Pilot Performance 5 4.94 4.92 4.96 4.94 4.88 4.96 5 5.00

Overall FPS service 5 4.94 4.88 4.88 4.94 4.88 4.93 5 5.00

4.4

4.5

4.6

4.7

4.8

4.9

5

5.1

Ave

rage

sco

re

Average score per question

Our Operational Role and

Priorities for 2018

Falmouth Haven Falmouth Haven is responsible for operation of:

• Small Craft (Swinging) Moorings

• FH Marina and Fuel Barge

• Custom House Quay and Basin

• North Quay

• Grove Place Boat Park and Slipway

Falmouth Haven Falmouth Haven is Business Unit within FHC:

Strategic focus on longer term growth:

investing in new facilities to increase customer base

maximising opportunities for future income streams

Striving for excellent customer experience

Continuing commercial imperative to maintain and increase revenues

FH Priorities for 2018 Small Craft (Swinging) Moorings:

Responded to customer needs

Created 8 new large swinging moorings

3 x 20m and 5 x 15m

FH Priorities for 2018 Grove Place Boat Park and Slipway:

Parking & Launch facility continued

Working with FWSA to reorganise site layout

Relocation of containers and creation of new berths

FH Priorities for 2018 Custom House Quay

Leased part of car park – May to September

Additional outdoor seating for local businesses

Loss of public parking spaces offset

Improved historic quays in line with town’s aspiration

Encourage public use in financially sustainable way

FH Priorities for 2018 Custom House Quay

St Austell Brewery quote:

“... creates a welcoming and inspiring space on Custom House Quay across the summer season, for visitors to the town and locals alike. With parking diverted elsewhere, and with the space reverting to parking for locals in the winter, we see this truly collaborative approach working for everyone across the year.”

“... gives the area a real buzz.”

FH Priorities for 2018 Custom House and North Quays:

Pontoon scheme in basin great success

Growing waiting list for berths

Investigating additional ‘small boat’ facilities

If viable scheme – intended delivery Spring 2019

FH Priorities for 2018 Maintaining Good / Excellent Customer Service:

Auto-renewal of Customer Licences

New reception facilities later this year

Maintaining 90% plus customer satisfaction rating (good / excellent service)

‘Havencard’ scheme expanded

Promotional activities

FH e-newspaper – reminder!

FH Priorities for 2018 Support / facilitate events

promoting Falmouth:

Suhaili 50 Parade of Sail

Falmouth Classics 2018

Falmouth International Sea Shanty Festival

RCYC Blind Week

Falmouth Week

Thank you and any immediate questions

Stakeholder Engagement Organisation

‘The Board’s Critical Friend’

FHC Consultative Committee To represent a wide range of stakeholder opinion and viewpoints, and

to provide feedback and advice to the Harbour Board, to assist in managing their undertaking in the best interests of their stakeholders.

To consider matters of interest to the Harbour Board related to the management, maintenance, improvement, conservation, protection and safety regulation of the harbour and its navigation.

To provide advice and opinion to the Harbour Board on matters under consideration.

To identify matters of interest to harbour users and other stakeholders and make recommendations that they should be considered by the Harbour Board.

So, who are they? Up to 10 members – all volunteers unpaid

Subject to guidance, we select our own members

Vacancies are advertised

3 year terms and max 2 terms = 6 years

Additional 3 years after a break

Broad range of Stakeholders

So, what have the Consultative Committee ever done for us? Marking of Fishing Gear

Custom House Quay

Board composition/Skills audit

Review Annual Report

Little stuff – the colour of the sheds!

Big stuff – Strategic planning, stakeholder engagement, Guide to Good Governance audit, SWOT analysis

Port User Group (PUG) Navigation Act 2016 – Powers of

General Direction

Some CC members plus others from specific stakeholder areas, eg. paddle boarding.

Review and process through consultation proposed Notices of General Directions

Speed limits, safety zoning, shared water-space issues

Falmouth Bay Test Site (FaBTest)

www.fabtest.com