Carina Mortensen

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Carina Mortensen • Svengrensgatan 32, 63227 Eskilstuna, Sweden [email protected]portfolio: http://missethy.daportfolio.com/ Profile Date of birth: 31st of May 1985 Civil status: In a relationship Non-smoker Driver’s license for car Work experience January 2012 - Current workplace Coffee Specialist at Nespresso Club Denmark / Nestle Sverige AB - My main responsibility is to take inbound calls and assist customers with their queries (creating a new club account, coffee order, trouble- shooting Nespresso machines) deal with complaints and answer gen- eral questions about the Nespresso products and outbound calls. Daily technical adminstration tasks such at contacting repair centre regarding customer’s machine, send spareparts requests, add the repair reports into system etc. Reference: Brian Niemeier Phonenumber: +46727432654 Email: [email protected] September 2011- December 2011 Customer Center Agent hos GoExcellent Sweden AB - My main responsibility was to take inbound calls and assist customers with their queries and manually run internet orders through the system. Reference: Nathali Fristedt Phonenumber: +46765753292 Email: [email protected] October 2010 - November 2010 Illustrator at Ringkøbing-Skjern Museum - My main responsibility was to illustrate a map over the “Bork Viking- havn” together with “Fahl Kro” which was drawn digitally in Photoshop. I was also responsible for making suggestions on how to improve the layout for brochures, posters and played a part in photo retouching for their new webshop. Reference: Betina Bach Nielsen Phonenumber: +4597362343, Email: [email protected] January 2009 - February 2010 Communications employee at Ringkøbing-Skjern Municipality - My main responsibilities involved the creation of posters, brochures, adverts and logo design. This involved using Adobe Photoshop, Illustra- tor, Indesign and Microsoft Publisher for which I have become proficient in. Posters produced were used for different events such as the Chris MacDonald presentation for employees at the municipality. Brochures were used for internally promoting upcoming courses and ex- ternally providing information to the public for things such as daycare. I have been responsible for making job and information adverts for news- CV Curriculum Vitae

Transcript of Carina Mortensen

Page 1: Carina Mortensen

Carina Mortensen • Svengrensgatan 32, 63227 Eskilstuna, Sweden • [email protected]

portfolio: http://missethy.daportfolio.com/

ProfileDate of birth: 31st of May 1985Civil status: In a relationshipNon-smokerDriver’s license for car

Work experience January 2012 - Current workplaceCoffee Specialist at Nespresso Club Denmark / Nestle Sverige AB- My main responsibility is to take inbound calls and assist customers with their queries (creating a new club account, coffee order, trouble-shooting Nespresso machines) deal with complaints and answer gen-eral questions about the Nespresso products and outbound calls. Daily technical adminstration tasks such at contacting repair centre regarding customer’s machine, send spareparts requests, add the repair reports into system etc.

Reference: Brian NiemeierPhonenumber: +46727432654Email: [email protected]

September 2011- December 2011Customer Center Agent hos GoExcellent Sweden AB- My main responsibility was to take inbound calls and assist customers with their queries and manually run internet orders through the system.

Reference: Nathali FristedtPhonenumber: +46765753292Email: [email protected]

October 2010 - November 2010Illustrator at Ringkøbing-Skjern Museum- My main responsibility was to illustrate a map over the “Bork Viking-havn” together with “Fahl Kro” which was drawn digitally in Photoshop. I was also responsible for making suggestions on how to improve the layout for brochures, posters and played a part in photo retouching for their new webshop.

Reference: Betina Bach NielsenPhonenumber: +4597362343, Email: [email protected]

January 2009 - February 2010 Communications employee at Ringkøbing-Skjern Municipality- My main responsibilities involved the creation of posters, brochures, adverts and logo design. This involved using Adobe Photoshop, Illustra-tor, Indesign and Microsoft Publisher for which I have become proficient in. Posters produced were used for different events such as the Chris MacDonald presentation for employees at the municipality. Brochures were used for internally promoting upcoming courses and ex-ternally providing information to the public for things such as daycare. I have been responsible for making job and information adverts for news-

CVCurriculum Vitae

Page 2: Carina Mortensen

Carina Mortensen • Svengrensgatan 32, 63227 Eskilstuna, Sweden • [email protected]

portfolio: http://missethy.daportfolio.com/

papers and have taken part in photo retouching and magazine layouts for www.rksk.dk and their staff magazine ‘3D’. Notably, I created the logo used for “Sundheds uge” (Health Week) a public event which is held every year and focuses on health and exercise. I was also responsible for producing logo designs used for retirement homes and daycare institutions within the municipality.

Reference: Birthe FærgemandPhonenumber: +4524269909, Cellphone: +4521191240Email: [email protected]

June 2009First Aid Course

August 1997 - July 2004 Paperdeliverer at Jyllandsposten and Jydske Vestkysten- It was my responsiblity to make sure that the subscribers got their newspaper and on time.

EducationSeptember 2006 - June 2008 AP Graduate in Multimedia Design & CommunicationBusiness Academy Southwest

August 2004 - June 2006 Graphic Design Technology Professionshøjskolen University College Nordjylland

August 2002 - June 2004Højere Forbederedelseseksamen / The Higher Preparatory Examination (Upper Secondary Education)Vestjysk Gymnasium og HF-kursus Tarm

LanguagesDanish: fluent (speak and writing)English: fluent (speak and writing)German: beginner (speak and writing)Swedish: beginner (speak and writing)

ApplicationsAdobe InDesign Adobe Photoshop Adobe Illustrator Adobe Premiere Adobe Acrobat Adobe Dreamweaver Quarkxpress 6.1 Wacom Intuos Open OfficeMicrosoft Office Adobe After Effects 7 Can work with both Mac and PC

SparetimeI enjoy being artistic and spend my spare time drawing digitally on the computer. My other interests include Anime (Japanese cartoons), cook-ing, playing video/pc games and spending time with family and friends.