PARTICIPANT INFORMATIONHANDBOOK

PPP VERSION 1.4 – MARCH 2020

Student support and progression (clauses 1.7, 5.4, 61-66)

Central Australian Remote Health Development Services Ltd. (CARHDS)

SECTION 1: INTRODUCTION

■ The purpose of this PowerPoint

Presentation is to provide you with a quick

reference about training programs,

policies and processes, roles and

responsibilities guiding you through your

learning experience with CARHDS.

■ For more information refer to your copy of

the participant information handbook.

■ If you do not have a copy please let your

trainer know and they will provide one to

you.

SECTION 2: PARTICIPANT RIGHTS AND RESPONSIBILITIES

■ The following guidelines are your rights and responsibilities.

■ Guidelines help to make you feel comfortable in your learning

environment.

■ You have the right to feel safe, be respected, be listened

to, ask for help and most of all have fun while learning.

■ You have a responsibility to:

– respect yourself,

– respect other participants,

– respect your trainer, assessor, mentor, supervisor and any

other helpers in the training room.

Your Rights

To ask for help if you are having difficulty

completing your assessment.

To ask for support with LLN.

To discuss parts of your assessment with

your trainer and assessor.

To take your time and have things

explained to you so you understand what is

required of you.

ASSESSMENT

Your Responsibilities

Submit all assessment by the due date.

All assessments must be 100% your own

work.

No cheating or using another person’s work

and submitting as your own.

No copying from a published work (including

the internet), without referencing.

(Plagiarism).

ASSESSMENT

Your Responsibilities

To be on time for training in the mornings and

after each break.

To be in attendance for all training sessions.

Attendance = successful completion of

learning and assessment outcomes.

To advise the trainer/assessor when and why

you will be away before the class commences.

ATTENDANCE

Duration

Start of Training

Morning tea

Afternoon tea

End of Training

BREAKS

Participants are expected to behave appropriately in a

mature and professional manner at all times.

Everyone is expected to take responsibility for own

learning and behaviour during training and

assessment.

It is expected that the behaviour of everyone in the

learning environment adds to a positive learning

experience.

Respect for other participants and the

trainer/assessor is expected.

Misconduct will not be tolerated.

CARHDS retains the right at all times to remove

disruptive participants from the training environment.

BEHAVIOUR

CARHDS may implement participant discipline processes should a

participant be found to be acting inappropriately, due to misconduct or

assessment malpractice.

DISCIPLINARY PROCESS

Your Responsibilities

You need to be well presented and appropriately dressed during all training.

Dress requirements include:

MUST be neatly dressed in comfortable clothing in the classroom

environment.

Appropriate work attire, including personal protective clothing (PPE) for

training in workplace or simulated environments.

MUST wear appropriate footwear at all times.

Since you will be working in close proximity with others, care with your

personal hygiene (clothing, hair, deodorant etc.) is requested.

DRESS AND HYGIENE REQUIREMENTS

Your ResponsibilitiesUnder Workplace Health and Safety legislation, you have a duty of care to maintain a safe environment for both you and your fellow participants and your trainer and assessor.

Your duty is to protect your own health and safety and to avoid adversely affecting the health and safety of any other person.

Your duty is to not wilfully or recklessly interfere or misuse anything provided by CARHDS in the interests of health, safety and welfare.

Your duty is to cooperate with health and safety directives given by staff of CARHDS.

Your duty is to ensure that you are not affected by the consumption of drugs or alcohol.

DUTY OF CARE

EVALUATION AND FEEDBACK

Unit Evaluation form CARHDS values all feedback from participants

as it assists us to continuously improve the products and services we offer.

Participants are encouraged to provide us with feedback, both positive and constructive.

As part of the Course, you will receive a copy of the following training and assessment materials:

Participant Guide

Assessment Booklet

If you lose or misplace the materials you are provided with tell your trainer and assessor.

Learning materials are colour coded as follows:

LEARNING MATERIALS

Your Responsibilities

It is very important to make the most of your training opportunity.

Attend all training sessions

Respect other people’s opinions

Be willing to contact your trainer/assessor if you do not understand the training activity or assessment task.

MAKING THE MOST OR YOUR TRAINING

■ Mobile Phones All phones must be turned off or silenced during training, as a courtesy to the Trainer/assessor and other learners. In an emergency where you need to be contacted, please advise your trainer/assessor so that arrangements can be made.

■ Security Do not leave handbags or other valuables

unattended.

Although the building may be reasonably secure, you are ultimately responsible for your own belongings.

CARHDS accepts no responsibility for any belongings which may be stolen or go missing.

MOBILE PHONES AND SECURITY

SECTION 3: COURSE INFORMATION

■ Accredited Training Programs

Accredited programs are competency based which

means that training and assessment focus on the

development and recognition of a person’s ability

to apply relevant knowledge and skills to perform

workplace tasks to a specified standard.

■ Assessment

Assessment is an integral part of your learning if you

wish to gain certification.

Assessments will be conducted in accordance with the

4 “principles of assessment”. (see next slide)

CARHDS is required to ensure that all evidence

provided by Participants, as proof of their competency,

meets the 4 “rules of evidence” (see next slide)

Table 1.8.1: PRINCIPLES OF ASSESSEMNT

■ Fairness

The individual learner’s needs are considered in the assessment process.

Where appropriate, reasonable adjustments are applied by the RTO to take into account the

individual learner’s needs.

The RTO informs the learner about the assessment process, and provides the learner with the

opportunity to challenge the result of the assessment and be reassessed if necessary.

■ Flexibility

Assessment is flexible to the individual learner by:

- reflecting the learner’s needs

- assessing competencies held by the learner no matter how or where they have been acquired

- drawing from a range of assessment methods and using those that are appropriate to the

context, the unit of competency and associated assessment requirements, and the individual.

https://www.asqa.gov.au/standards/training-assessment/clauses-1.8-to-1.12

Table 1.8.1: PRINCIPLES OF ASSESSEMNT…continued

■ Validity

Any assessment decision of the RTO is justified, based on the evidence of performance of the

individual learner. Validity requires:

- assessment against the unit/s of competency and the associated assessment requirements

covers the broad range of skills and knowledge that are essential to competent performance

- assessment of knowledge and skills is integrated with their practical application

- assessment to be based on evidence that demonstrates that a learner could demonstrate

these skills and knowledge in other similar situations

- judgement of competence is based on evidence of learner performance that is aligned to the

unit/s of competency and associated assessment requirements.

■ Reliability

Evidence presented for assessment is consistently interpreted and assessment results are

comparable irrespective of the assessor conducting the assessment.

https://www.asqa.gov.au/standards/training-assessment/clauses-1.8-to-1.12

Table 1.8.2: RULES OF EVIDENCE

■ Validity

The assessor is assured that the learner has the skills, knowledge and attributes as

described in the module or unit of competency and associated assessment requirements.

■ Sufficiency

The assessor is assured that the quality, quantity and relevance of the assessment

evidence enables a judgement to be made of a learner’s competency.

■ Authenticity

The assessor is assured that the evidence presented for assessment is the learner’s own

work.

■ Currency

The assessor is assured that the assessment evidence demonstrates current competency.

This requires the assessment evidence to be from the present or the very recent past.

https://www.asqa.gov.au/standards/training-assessment/clauses-1.8-to-1.12

These are the types of certificates issued by CARHDS.

Full qualifications

can only be issued once the Participant has been deemed competent across all the relevant units of competency making up the qualification.

Statement of Attainment (SOA)

Issued when a Participant is deemed competent in a unit or a cluster of units of competency.

Certificate of Attendance / Participation

for non-nationally recognised training. Issued when a participant attends a short course which is not within the Australian qualifications framework (AQF).

CERTIFICATES

A number of delivery methods will be used throughout the training to help you achieve the necessary skills.

Learning is a partnership that involves participation from all involved.

Delivery methods may include, but are not limited to:

practical demonstrations

audio/visual presentations

group participation/ discussions

trainer/facilitator instruction

practical activities

self-paced activities

individual projects

workplace based training

case studies

COURSE DELIVERY

Advice is given to all participants on appropriate actions if there is a need to update literacy and numeracy skills.

CARHDS can assist in providing this additional development prior to completing your enrolment into vocational skills.

Learner support will be provided by appropriate trainers.

LLN4U is a CARHDS tool used with Learners

Discuss with us your options for further language literacy and numeracy development.

Other services include:

• Reading Writing Hotline http://www.readingwritinghotline.edu.au/ 1300 655 506

• Adult Migrant Education Program Free Call 1300 585 868

• Public Libraries

LANGUAGE, LITERACY AND NUMERACY (LLN)

RECOGNITION

Recognition is a collective term and includes:

Recognition of prior learning (RPL) Recognition of current competency (RCC)

Credit transfer (CT) Mutual Recognition (MR)

Your Rights

The opportunity to apply for recognition

To be assessed according to the principles of assessment in a way that is:

• Fair (your needs have been considered & you understand the process)

• Flexible (your trainer must recognise that you may be able to show that you have current skills & knowledge & should not have to repeat learning)

• Valid (your skills need to be shown across several aspects of your working environment)

• Reliable (your evidence must be true & of good quality)

Your Responsibilities

To complete an RPL application form

To collect all evidence and submit to the assessor following each of the rules of evidence:

• Valid (all your evidence must be relevant to the criteria)

• Sufficient (you must have enough evidence to satisfy the assessor)

• Current (you must demonstrate that you have performed tasks recently)

• Authentic (you must demonstrate that the submission is your own work)

When you want to enrol for training with the CARHDS you are to advise us if you have any physical or other impairment (e.g. English language, literacy or numeracy difficulties, dyslexia, etc.) so we can help you.

If you have disabilities or impairments please discuss with the trainer. We are here to help with any ‘special needs’ and/or ‘reasonable adjustments’ to your training.

You and your trainer and assessor can talk about how to work around getting you successfully through your training by including flexible delivery and assessment options for your learning.

SPECIAL NEEDS

TRAINERS AND ASSESSORS

All Trainers & Assessors are qualified in training & assessment & the vocational area which they are delivering.

They have practical experience and maintain their currency in industry.

SECTION 4: POLICIES

■ Participant Records

CARHDS maintains an individual participant file for every participant who undertakes any form of training and assessment with us.

This file contains records regarding your personal details provided to us, any training and assessment undertaken and completed. This file is available to you.

In accordance with Privacy laws and confidentiality requirements, your file is kept in a locked cupboard.

Only those CARHDS staff who need to have access to your file for training and assessment purposes can access it.

No other person/ participant can and will have access to your personal participant file without your prior written permission.

If you would like access to your personal records simply contact RTO Manager of CARHDS.

■ Complaints

CARHDS has a fair and equitable process for dealing with participant complaints.

Complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively.

All Participants have the right to express a concern or problem they may be experiencing when undergoing training.

Refer to your handbook for an outline of the Complaints Policy.

COMPLAINTS AND PRIVACY

■ Privacy

CARHDS abides by the Privacy Act and respects participants, staff and trainer/assessors’ right to privacy.

CARHDS will only disclose information to other parties, as required by law, or as otherwise allowed under the Privacy Act 1988.

For further information, see CARHDS Privacy Policy available from your Trainer

CARHDS is committed to providing a safe and healthy learning and work environment.

The safety of our participants and staff is of primary importance in all activities and operations of our organisation.

We are committed to implementing, maintaining and continuously improving work health and safety in all of our facilities and operations.

WORKPLACE HEALTH AND SAFETY (WHS)

Get set for learning and remember to:

Have Fun

Ask Questions

Be Brave

Use new technology

CONTACT US AT:

CARHDS3 – 8 SOUTH TERRACE

PO BOX 8475ALICE SPRINGS

NORTHERN TERRITORYPHONE: 08 89535500

EMAIL: GM@CARHDS.ORG.AUWEB: WWW.CARHDS.ORG.AU

PPP VERSION 1.4 – MARCH 2020

Student support and progression (clauses 1.7, 5.4, 61-66)