Cargo Tracking Manual -...
-
Upload
nguyenmien -
Category
Documents
-
view
227 -
download
1
Transcript of Cargo Tracking Manual -...
CARGO TRACKING MANUAL
How to use the Cargo Tracking System CTS
© 2012 Softship AG 1
Table of Contents
Welcome at our Cargo Tracking System (CTS)........................................................ 2
Navigating the manual .......................................................................................... 2
How to access the Cargo Tracking System CTS ....................................................... 3
Customers: Log-in to your account .................................................................... 3
New users: How to register an account ............................................................. 4
Forgot your password: What to do? .................................................................. 6
CTS main screen .................................................................................................... 7
How to find your cargo ...................................................................................... 8
Quick search with your tracking code ............................................................ 8
Alternative searches ...................................................................................... 8
The standard search and its options .............................................................. 9
The extended search: Fine-tuning search results in advance ........................ 10
Options of the search screen ....................................................................... 10
Your tracking results ........................................................................................ 13
Customizing the results screen ........................................................................ 14
Sorting data ................................................................................................. 14
Navigating through multiple list pages ......................................................... 15
Choosing the number of rows displayed ...................................................... 15
Choosing the columns to be displayed ......................................................... 16
Action Buttons .................................................................................................... 17
The Search button ........................................................................................... 17
The Export to Excel button .............................................................................. 17
The Print Report button .................................................................................. 19
The Help button .............................................................................................. 20
On-Screen information and Options .................................................................... 20
Session information......................................................................................... 20
How to end a CTS session ................................................................................ 20
Helpline .............................................................................................................. 21
Contact ............................................................................................................... 21
© 2012 Softship AG 2
Info
WELCOME AT OUR CARGO TRACKING SYSTEM (CTS)
The Cargo Tracking System, or CTS, gives you 24/7 access to tracking your cargo. This
manual will help you find your way around the tracking system and get the desired
results quickly.
NAVIGATING THE MANUAL
To give you easy access to all help topics within the document, the table of contents and
any references made throughout the text are hyperlinked.
We used symbols to mark important steps and passages:
Illustrates the sequence of user actions on a screen
General information or hint
Important information or hint
Indicates areas of interest on a screen with quick-info
© 2012 Softship AG 3
HOW TO ACCESS THE CARGO TRACKING SYSTEM CTS
The protection of data, private or corporate, is important to us. For this reason a
registration and log-in are required. Only registered users have access to the Cargo
Tracking System.
Customers: Log-in to your account
1. If you already have an account and user credentials, type your user name
and password into the respective fields.
2. Then hit enter or click the “Login” button.
© 2012 Softship AG 4
New users: How to register an account
1. Click the “Register” button. You will see the registration form shown
below.
Please note that all fields marked with * are mandatory for the
registration.
2. Enter your first name and last name.
3. The Login name will be the name you log into CTS with. We recommend
to use your email address as login name.
© 2012 Softship AG 5
4. Type the graphical code into the field “Enter code below”. This is a
precaution against spamming.
5. After having completed the form, click “Continue”.
You will then receive an email with a confirmation link.
6. In order to complete your registration simply follow the link in the
confirmation email.
Congratulations! Now you are an authorized CTS user.
© 2012 Softship AG 6
Forgot your password: What to do?
If you forgot your password, you can request a new one in four simple steps:
1. Click the button “Forgot Password”. A new screen will open where you
can request a new password by email.
2. Enter your user name (login name)
3. Enter the numbers of the graphical code as a spam protection
© 2012 Softship AG 7
4. Click “Send email” to request a new password or “Back to Login” to
abort the process.
You will receive an email with a new password.
CTS MAIN SCREEN
After having successfully logged into the Cargo Tracking System you will see the screen
shown below.
We will explain each of the sections in detail further on.
information on your
current session log out
action buttons
search criteria
tracking results area;
empty on first access
navigation and
viewing options for
the tracking results
© 2012 Softship AG 8
How to find your cargo
Quick search with your tracking code
You will find your cargo through a tracking code you received from our customer service.
This code can either be a container number, a VIN or a special tracking reference.
1. Enter your tracking code
2. Click the “Search” button or hit “ENTER”
This quick search produces a search result where the shipment with your specific
tracking code will be displayed. If you need to see several shipments, choose one of CTS’
alternative searches.
Alternative searches
You can also search for a booking or a B/L number. Enter either of these in their
respective fields, then click the “Search” button or hit “ENTER”:
The search result will show all cargo related to your booking, respectively your B/L.
© 2012 Softship AG 9
The standard search and its options
The standard search criteria are
1. Container No./Tracking reference/VIN
2. Booking number
3. B/L number
You can alter your search results by choosing one of the search filters:
1. contains your search term is part of the sought data record
2. starts with your search term is at the beginning of the sought data record
3. is equal to your search term is identical to the sought data record
4. is not equal to the sought data record does not contain your search term
5. is empty shows all data records where this criterion is empty; no search
term needed
6. is not empty shows all data records where this criterion is set; no search
term needed
The search options for dates differ from those listed above and reflect the specific, time-
related wording:
When all search criteria are set, click the “Search” button or hit “ENTER”.
© 2012 Softship AG 10
The extended search: Fine-tuning search results in advance
If you need different or more search filters than the standard filters, you can use the CTS
extended search with a click on the arrow to the right of the search area.
The search area will expand and display all available options:
You can set each of the search filters as described for the standard search.
Options of the search screen
If you are a regular user of CTS, you might want to customize the search screen
according to your needs. You can do so by selecting the search options to the upper
right of the window.
click the arrow to open
extended search
customize your personal
search screen
© 2012 Softship AG 11
The following drop-down will appear, where you can customize your search section:
1. Select which filters should be visible and which should not by
checking/unchecking the check box to the left of each filter
2. Select which filters should be displayed in the “Standard” and “Extended”
sections by dragging the filters with the mouse or by moving them with a
click on the blue arrows to the right.
3. When you made your choices you can
a. Click to apply your changes for your current session.
b. Click to set the changes as your default.
c. Click to close the drop-down without affecting the changes.
© 2012 Softship AG 12
Your customized search sections window might look like this:
You can also change the sequence of search filters by drag-and-drop.
Grab a filter with your left mouse button and drag it to the position where you want it to
appear:
drag a filter with your mouse
© 2012 Softship AG 13
Here are two examples of customized search sections and how they might look on the
CTS screen.
A minimized standard search
Standard search with multiple filters
Your tracking results
After you specified your search filters and hit enter, CTS collects all data records that fit
the selected criteria, and presents them as a list.
The screen below shows a typical search result with a tracking reference as criterion:
© 2012 Softship AG 14
A left-click on the Container No./Tracking Reference/VIN displays additional information
about the shipment:
Customizing the results screen
Sorting data
By default the latest event is at the top, the earliest at the bottom. A small arrow next to
the column header indicates the sorted column, which is the date column in this
example.
With a mouse click on any of the underlined column headers you can custom-sort your
data according to your needs. The small arrow will always appear next to the chosen
column’s header. The direction of the arrow reflects the sorting sequence: top to
bottom or bottom to top.
sorted by date
© 2012 Softship AG 15
Navigating through multiple list pages
If your search result takes up more than one page, you can navigate between pages with
the arrow buttons at the bottom of the list:
Seen from left to right, a button click jumps to the first page, the previous page, the next
page and the last page.
go to first page
go to previous page
go to next page
go to last page
When you let the mouse pointer hover over one of the buttons you will get tooltips
helping you.
Choosing the number of rows displayed
You can customize the results screen to show only the columns you are interested in and
the number of rows displayed.
column and row options
© 2012 Softship AG 16
Choose the number of rows to be displayed from the drop-down menu:
Choosing the columns to be displayed
Click on the columns selector button.
Select the columns you want to see by checking / unchecking the check boxes next to
the columns’ names:
Save your options or exit from the selector window:
a. Click to apply your changes for your current session.
b. Click to set the changes as your default.
c. Click to close the drop-down without affecting the changes.
choose the number of rows
© 2012 Softship AG 17
ACTION BUTTONS
At the top of the page are four action buttons to control CTS:
What do they do?
The Search button
The search button initiates a database search with regard to the search criteria you
choose. It will deliver a list with all events correlating to the criteria.
The Export to Excel button
When you are satisfied with the search result produced, you can export the resulting list
to Excel for backup or further processing.
1. Click the Export to Excel button
© 2012 Softship AG 18
2. Choose “Open” or “Save” from your browsers download options. Your
result list will be transmitted to Microsoft Excel automatically.
Please note that the “Save”-dialogue might look different on other versions of the
Microsoft Internet Explorer or different web browsers.
This is an example of how a tracking result will look like in an Excel sheet.
© 2012 Softship AG 19
The Print Report button
The Print Report button creates a printable report from the selected shipment’s booking
or B/L data in a separate browser window.
1. Select the shipment to be printed
2. Click the Print Report button
The report has a PDF format and can be treated as such:
save, print or email
your report
© 2012 Softship AG 20
The Help button
The help button displays this document.
If you have questions not answered in this help file, please feel free to contact our
customer service.
ON-SCREEN INFORMATION AND OPTIONS
Session information
As a part of the CTS header you find all important session information displayed:
1. The name of the user currently logged in
2. The date and time since the user logged in
3. The user’s respective company
How to end a CTS session
When you end your CTS session, we strongly recommend for security reasons not only
to close your browser window, but actively log out of the system by clicking “Logout”:
click to log out
© 2012 Softship AG 21
HELPLINE
If you are in doubt what to do or have questions about CTS, please contact us at
Phone +49 (0) 40 89 06 8-0
Fax +49 (0) 40 89 06 8-500
E-mail [email protected]
CONTACT
Softship AG, Germany (Head Office)
Notkestr. 9
22607 Hamburg
Germany
Phone +49 (0) 40 89 06 8-0
Fax +49 (0) 40 89 06 8-500
General enquiries [email protected]
Sales enquiries [email protected]