CareRoadShow17.11.15 - mertonseniors3.files.wordpress.com fileLife story Our life experiences have...
22
Really Good Care Needs REAL Communication SarahReed_MHR 07976 287 952 t @SarahReed_MHR
Transcript of CareRoadShow17.11.15 - mertonseniors3.files.wordpress.com fileLife story Our life experiences have...
Really Good Care Needs
REAL Communication
SarahReed_MHR
07976 287 952
t @SarahReed_MHR
How can we care for people unless
we care about them?
How can we care about them if
we don’t know who they are?
How can we know who they are, if
we don’t know where they’ve come from?
t @SarahReed_MHR
t @SarahReed_MHR
t @SarahReed_MHR
Based on “The Reminiscence Bump”
Our long-term memories are most
often triggered by sensory & everyday
things
t @SarahReed_MHR
=
t @SarahReed_MHR
All behaviour has meaning
voice and tone body language
All behaviour expresses feelings
SarahReed_MHR
Who is feeling what?
stress anxiety exhaustion lonelinessmental conflict emotional conflict
isolation boredom confusion enervation
pain shame
sadness anger remorse loss grief fear
SarahReed_MHR
The four pillars of communicating well
with people with dementia:
Reminiscence
Empathic engagement
Active listening
Life story
t @SarahReed_MHR
Reminiscence
Reflecting on where we’ve come from and
sharing our different experiences helps us to
understand each other now.
Woods et al, 2009:1; McKeown et al, 2006; Clarke et al, 2003;
Rubin, Hinton & Wenzel 1996
t @SarahReed_MHR
Empathic Engagement
Feeling connection, understanding, kindness and compassion promotes pro-social behaviours
Hodges, S.D., & Klein, K.J. (2001)Bartlett, M. Y., and D. Desteno. (2006) Snyder, C. R., Shane et al, 2011Keillor, Robin Michelle 2014
t @SarahReed_MHR
Active Listening
Life is better for all of us when we really hear and respond to each other
Binder & Price 1977; Atwater, Eastwood (1981); Berman, S. I. (1969); Halley, R. (1997)
t @SarahReed_MHR
Life story
Our life experiences have shaped
and influenced who we are today.
In sharing them, we learn about ourselves
through the process, so it’s good for us all!
Bruce, E.; Hodgeson, S.; NICE Guidelines CG42, 2006;
Schweitzer, P. (1999)
t @SarahReed_MHR
• Reminiscence
Restores trust and respect
• Empathic engagement
Creates safety
• Active listening
Values the person and improves their sense of self-worth
• Life story
Helps us understand the person’s needs
t @SarahReed_MHR
REAL Communication
workshops
Interactive learning
created from a
robust evidence base
t @SarahReed_MHR
With the person next to you,
thinking about your life as a younger person,
share your memory of
in 60 seconds
t @SarahReed_MHR
How did the other person’s memories
– and your own, make you feel?
Was this Reminiscence an Empathic
Engagement with Active Listening?
What did you learn about the person’s
Life Story?
t @SarahReed_MHR
Conversation Groups deliver
really good care
“We want our conversation group back!”
Survey of 50+ care home residents
Olive House
The Maltings
Queens Court
t @SarahReed_MHR
REAL Communication Works
a useful toolkit for delivering wellbeing
because knowing a person well
promotes good relational care
t @SarahReed_MHR
R
Workshop Impact
83% of health carers/nurses have said it helps them to communicate more meaningfully – and influences cultural change
Kingston University/St Georges Hospital St David’s Trinity Carmarthen Queens Court Care Home Swansea Social Services
t @SarahReed_MHR
Barchester Healthcare
City University School of Health Sciences
Kingston University & St Georges Hospital
Norfolk & Suffolk Dementia Alliance
Rhonda-Cynan-Taff Staff Training Development
Swansea Social Services Staff Development
Trinity St David’s, Carmarthen
t @SarahReed_MHR
