Content Definition of Retailing

Types of Retail Formats in India

Ethical Issues

Legal Issues

Why Retail is a smart Career Choice ?

5 Main Retail Industry Areas

Definition of Retailing

Retailing- It is defined as a conclusive set of activities or steps used to sell a product or a service to consumers for their personal or family use.

Retailer-A business or person that sells goods to the consumer.

Types of Retail Formats in India

Mom-and-Pop Department Stores Category Killers Malls Discount Stores Super Market Street Vendors Hyper Markets Kiosks

Ethical Issues

Consumer Fraud

Retail Theft

Slotting Allowances

Use of Customer Information

Consumer Fraud The defrauding of consumer of various

products & services which do not perform as advertised, or overcharging.

Protection of Consumer Fraud:

Indian Association of Consumer ( IAC )

Consumer Forum ( CF )

Consumer Education Society ( CES )

Karnataka Consumer Service Society ( KCSS )

Retail Theft

Also known as Shoplifting.

Refers to robbing of goods from retail stores.

There are people or groups who make a living through shoplifting.

Slotting Allowances

A fee paid by a manufacturer to the retailer to provide shelf space or a slot for a new product.

Fee varies depending upon the market and product.

Use of Consumer Information

The information collected by a retail store regarding the buying behavior, address, name, phn. number, etc. All this info. Can either be used in a positive or negative way.

Legal Issues

A person who is responsible for the operation of a single or multiple retail stores has to be aware of various laws and regulations.

Consumer Protection Act 1946.

Industrial Establishment Act 1946.

Consumer Protection Act 1946

Name & address of the consumer.

Net quantity of the package.

Month & year of manufacture.

Etc.

Industrial Establishment Act 1946

Regulate the conditions, recruitment, discharge, disciplinary action, holidays, etc.

This act is applicable to industrial establishments wherein 50 or more workmen have been employed in the preceding 12 months.

Central & State Govt. can make this act applicable to less than 50 person as in case of U.P. & West Bengal.

Why Retail is a smart Career Choice ?

The retail industry offers...

1) Variety2) Retail Is Everywhere3) Flexibility4) Job Benefits

5 Main Retail Industry Areas

Specialty Retailing

Food & Beverages

Work, Home & Lifestyle

General Retailing

Wholesale & Logistics

Specialty Retailing

Floristry

Newsagents, Stationary and Books

Community Pharmacy

Specialty Stores

Jewellery Retailing

Fashion, Clothing and Footwear

Food & Beverages

Supermarkets

Liquor Retailing

Fruit and Vegetable

Fast Food and Take-away

Specialty Food

Work, Home & Lifestyle

Entertainment, Communication and

Technology

Sport Recreation and Leisure

Home Living

Hardware and Gardening

General Retailing

Department Stores

Discount and Variety

Wholesale & Logistics