Careers in IT

Mairead Murphy – Talent Acquisition – Dell HR Mike Hayes – Solutions Architect – Dell Solutions Centre Shane Gavin – IT Project Manager– Dell Technology & Solutions

Human Resources

Agenda

Dell Who We Are

Industry Trends

Talent Acquisition Getting out there

CV Preparation Competency based Interviews

IT Career Experiences Mike Hayes – Solutions Architect

Shane Gavin – IT Project Manager

Q&A

Dell Global – Who we are

Revenue for FY11 was $62.1 billion

106,000

106,000 employees around the world

Fortune

100

Every Fortune 100 company does business with Dell.

Delivering technology solutions that enable people everywhere to grow and thrive

We offer our customers best-in-class solutions that are

simultaneously open, capable and affordable.

$62.1

billion

Dell Confidential

Human Resources

DELL Ireland 2012 – Our Businesses

• DELL Solution Centre

• Global Command Centre

• Service Quality & Engineering

• Service Parts & Logistics, EMEA

• Configuration Services

Dell Services

Operations & Technology

Other Teams

• Solutions Portfolio Management

• Infrastructure Managed Services, EMEA

• IT Applications Support

• Applications Development & Maintenance

• Global Supply Chain Operations

• Global Procurement

• Strategy and Program Management

• Global Operations Engineering

• Supply Chain Design

• EMEA Logistics

• PG Client Development

• Sales Process Re-Engineering

• Global Software & Peripherals

• IPS Engineering

• Business/Sales Operations

• Global Finance

• Legal Affairs

• Human Resources

LIM

ER

ICK

• Cloud R&D Centre • Global Support

Services Operations • Technical Account

Management

Dell EMEA Commercial Sales

Other Teams

• Service Delivery Management

• Global Modular Support SaaS

• EMEA Take Back Team

• Services Training & Development

• CSMB Pan EMEA Sales

• UK Ireland Medium Business

• UK Large Enterprise/Corp

• EMEA LE Sales Operations

• Ireland Public Large Enterprise

• UKI Partner Direct

• EMEA OEM Sales (multilingual team)

• EMEA Marketing

• EMEA Finance

• Human Resources

Dell Services

CH

ER

RY

WO

OD

2x IDC estimates that the Digital Universe will double every 18 months

44x By 2020, the Digital Universe will be 35ZB - 44 times as big as it was in 2009

3 billion people will connect electronically via mobile or Internet technology by 2014

$420 billion 2011 IT spending in emerging markets – an increase of 10.4% over 2010

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

$73 billion worldwide spending on Cloud Services by 2015

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Industry trends

Graduate Video

Getting out there !

Quarterly Strategy Forum

Recruitment Practice Changes

Moving away from reliance on agencies

towards Direct Recruitment Model

Dell EMEA Sourcing Hub in Cherrywood

Cost effective to invest in internal resourcing

Social Media is becoming the most popular

method of sourcing candidates and Linkedin

is the most widely used tool.

Companies are operating a more flexible

resourcing model

Limited company independent contractors

Fixed term employees

Outsourcing specific functions

“With recruitment costs being tightly reigned in,

organisations are reducing their reliance on

recruitment agencies, with more expecting to use

new media/technology to recruit now (49%)

compared to 2009 (31%)”

“CIPD”

Recruitment Practice Changes

Social Media is becoming the most popular method of sourcing candidates and Linkedin is the most widely used tool. It allows organisations to target specific candidate pools, with defined skillsets, which in turn can save time and resources.

65% of recruitment is now done through social media platforms including LinkedIn, Facebook and Twitter

Dell has recently appointed a Social Media Advisor for Recruitment in each of it’s major regions

LinkedIn helped attract almost 1000 new hires. 150,000 followers – Dell globally

Investing $1.6 million in LinkedIn globally

Global Marketing

LinkedIn is… Intuitive and easy to use Employers target professionals

Excellent search capability

120+ million members in 200+ countries – 6m new members per month Linkedin is the No. 1 direct sourcing tool for Dell recruiters in Ireland 89% of companies hiring in 2011 use social networks for recruiting, of this group 87% use LinkedIn 55% of hiring companies plan to invest more in social recruiting; only 17% will spend more on job boards and 31% will even spend less on job boards

Human Resources

LinkedIn Profile – Michael Dell

10

Human Resources

Facebook

Fastest growing online site of all time Currently over 800m members - (huge potential for recruitment) Individuals expect companies to have a presence on social media sites such as Facebook Dell has 3 Regional Careers Pages – Americas, EMEA & APJ Two way street - use the pages to post jobs, interact with followers, push out relevant information 54% of jobseekers are more likely to apply for a job at a company after becoming a fan or following the company on social media

Human Resources

40% of companies use all three top networks –

LinkedIn, Facebook and Twitter

Twitter processing 230m tweets a day, this has

increased by over 100% since the beginning of

2011

100m active profiles with an expected increase

of 26m by year end

83% European Companies have a Twitter

account

Dell is investing resources to tap into this huge

database of potential candidates:

@CareersAtDell and @Delljobs

CV

Human Resources

CV – Key Features

• .

Clear contact details - email address and mobile phone number Skills summary - 6 to 7 lines of a synopsis of your career to date Career History - in chronological order including employer, job title, dates of employment Education History/Qualifications - in chronological order only including professional or relevant qualifications Interests - limit to 4 max with at least one related to career Tailor your CV for each job application to reflect the requirements of the particular job

Human Resources

CV – Do’s & Don’ts

Triple check spelling, grammar and punctuation Ask someone to proof read Study the job specification when editing your CV Sell yourself Use bullet points Be cognizant of use of appropriate verbs (.ie managed, lead, created, maintained, etc)

Use decorative fonts or pictures Include Junior and Leaving Cert results Use company specific acronyms Include long wordy sentences Don’t leave unexplained gaps (ie. travelling, personal assignments, etc)

DON’T DO

Competency Based Interviews

Human Resources

Competency based interviewing

Confidential 17

What?

Assessing whether a candidate demonstrates specific competencies

How?

Explore past behaviour, which is the best indicator of future behaviour

Why?

Establish suitable behaviour that is relevant to requirements of the role

Human Resources

Ex

ce

l E

xe

cu

te

En

ga

ge

INCLUSIVE Think globally, value diversity, collaborate and consider the impact DECIDE Be courageous, contribute, provide/solicit input, take action SIMPLIFY Focus on what matters most, keep things streamlined and effective

CUSTOMER FIRST Act with the customer in mind PERSONAL EFFECTIVENESS Listen, take ownership, be a role model, grow and learn ENGAGE OTHERS Provide direction, development and inspiration

DRIVE STRATEGY Know the business, look ahead, plan for the future INNOVATE Be creative, take smart risks, continuously improve

Integrity & Ethics

Intellectual Capacity

Drive for Results

Adaptable

Tic

ke

ts t

o E

ntr

y

Dell Competencies

18

Human Resources

STAR Model

Confidential 19

Situation: The situation you were in

Task : The tasks you were responsible for

Action: The actions you took

Result : The results you achieved

Quarterly Strategy Forum

Heading in the right

Direction

Plan your travel and expect the unexpected o Plan transport o Get directions o Allow time for traffic

First impressions last

o Dress appropriately o Strong handshake, smile

Listen and answer the questions

o Understand the questions o Apply STAR model to answer

Quarterly Strategy Forum

Heading in the right

Direction Change your examples

o Prepare at least 5 examples o Sell Yourself

Look interested

o Watch body language o Nod head and smile

Do your homework o Research company o Review job spec

Prepare the questions you want to ask o Relevant to the role o Career progression, training….

Mike Hayes – Solutions Architect

Shane Gavin – IT Project Manager

Q & A

Thank you