What: Career Services Committee Meeting When: Thursday, August 22, 2019

3:00 p.m. – 4:30 p.m. Where: CareerSource Central Florida / 390 N. Orange Ave., 2nd FLOOR, Orlando, FL Virtual: GoToMeeting (remote attendees):

Link: https://global.gotomeeting.com/join/220543309 Dial In: (Toll Free) 1 (877) 309-2073 OR 1 (571) 317-3129

/ Access Code: 220-543-309 Board Priorities: Analyze the Business | Engage the Talent

Agenda Item

Topic Presenter

Action Item

1. Welcome Dr. Kathleen Plinske

2. Roll Call / Establishment of Quorum Kaz Kasal

3. Public Comment

4. Action Items A. Approval of Minutes - 4/15/19 Career Services

Committee Meeting

B. Career Services Committee Charter

C. Approval of New Training Providers

Dr. Kathleen Plinske X

X

X

5. Information and Discussion

A. Review Performance Targets and Provide Insight to Ensure Investment and Goal Attainment

1. Scorecard Review Program Year 18 - 19

Darby Israel

2. Review and Discussion of Summer Youth 2019

Committee Discussion

6. Other Business

7. Adjournment

### Upcoming Meetings:

Board Meeting 10/3/19 9:00 a.m. - 10:30 a.m. Location: TBD

Career Services Committee 10/24/19 3:00 p.m. – 4:30 p.m. CSCF Admin Office

Career Services Committee Meeting Monday, April 15, 2019

10:30 a.m. MINUTES

MEMBERS PRESENT: Kathleen Plinske, Andrew Albu, Paul Bough, Keira des Anges, Dorathy Nevitt, David Sprinkle and Al Trombetta

MEMBERS ABSENT: Michael Armbruster, William D’Aiuto, Ted Pobst, Jim Sullivan, and Richard Sweat

STAFF PRESENT: Mimi Coenen, Nilda Blanco, Bradley Collor, Lisa Burby and Kaz Kasal

GUESTS PRESENT: Debbie Rodriguez / iBuild Central Florida

Agenda Item

Topic Action Item / Follow Up Item

1 Welcome Dr. Plinske called meeting to order at 10:34 a.m.

2 Roll Call / Establishment of Quorum Ms. Kasal reported a quorum present.

3 Public Comment None offered.

4 Action Items Approval of Minutes • Reviewed minutes from 1/24/19 Career Services Committee

meeting (attachment).

Mr. Albu made a motion to approve the minutes from the 1/24/19 Career Services Committee meeting. Ms. des Anges seconded; motion passed unanimously.

5 Information Scorecard (attachment)

• Reviewed results through third quarter, 3/31/19 (attachment).− Committee discussed the need for CSCF to:

1) Establish gateways to get individuals to tradestraining opportunities and help smaller employers off-set training

2) Improve vetting process – CSCF should positionitself to better vet individuals to make sure they fullyunderstand all aspects of the job to include on-siteexposure. CSCF should not provide trainingopportunity unless there are assurances that trainedindividual follows through and gets a job aftertraining.

6 Insight Investment Strategies for High Growth Industries (HGI) - (attachment)

• Reviewed Impact Model and results & trends by HGI.• Committee concurred with staff’s strategic recommendations

to include: keeping Impact Model investment strategy for FY2019-2020 and being more agile in meeting employers’unique needs.

Agenda Item 4AMeeting Packet Page 2

7 Other Business Ms. Coenen relayed that vendor selection of the 2019 Summer Youth Explorer Program will be reviewed by Executive Committee and forwarded to Board for final approval. As vendors include Seminole State College and Valencia College, a vote by two-thirds of Board is required, since Dr. Plinske with Valencia College and Dr. Gyllin with Seminole State College are on the CSCF Board.

8 Adjournment Meeting adjourned at 11:53 a.m.

Respectfully submitted,

Kaz Kasal Executive Coordinator

RETURN TO AGENDA

Meeting Packet Page 3

CareerSource Central Florida Career Services Committee Charter - DRAFT

Purpose: The Career Services Committee (CSC) reports to the Board of Directors and is charged with overseeing CSCF’s Operations plan through:

1. Establishment of annual budget targets for investment of trainingresources.

2. Set and assess Board performance targets for talent solutions and talentacquisition strategies in targeted sectors and assess career seekersatisfaction with CSCF service delivery.

3. Review and approve scholarship training providers and programs inalignment with targeted sectors.

4. Set and assess performance targets for young adult career pathwaysincluding both summer and year-round service delivery.

Responsibilities: • Review and recommend the operational budget that supports the Board’s

annual priorities in delivering programs and services.Metric – Measured annually by 75% of committee members attending and approving thebudget during the combined CSC and Finance committee workshop held every May.

• Review local performance metrics and provide insight to ensureattainment of annual investment and training objectives.Metric – Ensure program performance and investments are achieved at 80% of goal byJune 30, 2020.

• Evaluate and recommend providers who offer training scholarshipsaligned with targeted sectors.Metric – Ensure the training matrix reflects programs that are needed and accessibleacross the region by conducting analysis semi-annually.

• Review progress towards young adult career pathway goals.Metric – Achievement of “X”% of defined targets for youth and young adult programs.

Skills/Expertise: • Willingness to attend or participate in the majority of Committee meetings.• Have proven background or working knowledge of targeted high growth

industries.• Prior experience as a Board Member desired.• Prior experience in service delivery or oversight of program performance

desired.

Agenda Item 4BMeeting Packet Page 4

Structure: • Membership of the Committee consists of Board members and community

subject matter experts; the Board Chair appoints all Committee members.• The Committee Chair is appointed by the Board Chair and is responsible

to report on the Committee activities at the full Board meeting.• Career Services Committee meets 5 times a year (4 meetings alone and 1

combined meeting with the Finance committee for an annual program andbudget workshop.)

• Agenda and minutes are kept and published on the CSCF website andsupplied to committee members via email one week prior to meetings.

RETURN TO AGENDA

Meeting Packet Page 5

ACTION ITEM 1

To: Career Services Committee From: Mimi Coenen Subject: Action – Request to Add New Training Programs Date: August 16, 2019

Purpose:

To seek approval from the Career Services Committee to add new training programs that will assist career seekers in obtaining in demand credentials and a career in high growth industries.

Background:

In an effort to ensure CareerSource Central Florida’s (CSCF) training investments meet all state/federal requirements and align with CSCF annual local Board priorities, a rigorous review of each program was conducted utilizing the eight steps.

1. Verification the provider is licensed, certified or otherwise authorized under Florida law to provide trainingservice programs.

2. A detailed description of each training program the applicant intends to provide.3. Training costs, including tuition, fees, book, uniforms etc.4. A description of how the training program leads to a credential, the name of credential and the name of the

credentialing body.5. A description of how the offered credential can be stacked with other credentials as part of a sequence to move

an individual along a career pathway or up a career ladder.6. Description of how the program was developed in partnership or collaboration with a business or industry.7. Identify CSCF’s targeted industry sectors and targeted occupation(s) that the program supports.8. A description of the prerequisite skills and /or knowledge required to enter the program.

Agenda Item 4CMeeting Packet Page 6

All training programs in the table below met these requirements.

Targeted Industry Occupation PROGRAM NAMEClock Hours

Credit Hours

Maximum Covered

Cost

Total Training

Cost

Pell Grant

EligibleINSTITUTION NAME

ADVANCED MANUFACTURING Mechatronics Engineers ROBOTICS AND MECHATRONICS 12 12 $2,359 $2,359 No VALENCIA COLLEGECONSTRUCTION AND UTILITIES Electrical Power Lineworker LINEWORKER BOOT CAMP 240 240 $5,000 $6,975 No LAKE SUMTER STATE CONSTRUCTION AND UTILITIES Heating, A/C, Refrigeration Mechanics & Installers HEATING, VENTILATION, AIR CONDITIONING/REFRIGERATION TECHNOLOGY 1 750 750 $3,724 $3,724 Yes LAKE TECHNICAL CONSTRUCTION AND UTILITIES Heating, A/C, Refrigeration Mechanics & Installers HEATING, VENTILATION, AIR CONDITIONING/REFRIGERATION TECHNOLOGY 2 600 600 $2,277 $2,277 Yes LAKE TECHNICAL CONSTRUCTION AND UTILITIES Architectural Drafters COMPUTER AIDED DRAWING AND MODELING 1200 1200 $4,117 $4,117 Yes ORANGE TECHNICAL CONSTRUCTION AND UTILITIES Heating, A/C, Refrigeration Mechanics & Installers HEATING, VENTILATION, AIR-CONDITIONING/REFRIGERATION (HVAC/R)1 750 750 $3,723 $3,723 Yes ORANGE TECHNICAL CONSTRUCTION AND UTILITIES Heating, A/C, Refrigeration Mechanics & Installers HEATING, VENTILATION, AIR-CONDITIONING/REFRIGERATION (HVAC/R)2 600 600 $2,549 $2,549 Yes ORANGE TECHNICAL CONSTRUCTION AND UTILITIES Home Appliance Repairers MAJOR APPLIANCE AND REFRIGERATION TECHNICIAN 1200 1200 $4,123 $4,123 Yes ORANGE TECHNICAL HEALTHCARE Health Technologists and Technicians EKG INTERPRETATION 24 24 $770 $770 No GWINNETT INSTITUTEHEALTHCARE Chemical and Lab Specialist/Technician CHEMICAL LAB SPECIALIST 37 37 $5,792 $5,792 Yes LAKE SUMTER STATE HEALTHCARE Phlebotomists PHLEBOTOMY 165 165 $1,242 $1,242 No OSCEOLA TECHNICAL HOSPITALITY Food Services Managers/Supervisors HOSPITALITY AND RESTAURANT MANAGEMENT * 30 30 $449 $449 No ORANGE TECHNICAL HOSPITALITY Hotel, Motel, and Resort Desk Clerks LODGING MANAGER * 30 30 $339 $339 No ORANGE TECHNICAL HOSPITALITY Hotel, Motel, and Resort Desk Clerks LODGING OPERATIONS 600 600 $2,275 $2,275 Yes ORANGE TECHNICAL HOSPITALITY Lodging Managers LODGING OPERATIONS 600 600 $2,500 $2,500 Yes OSCEOLA TECHNICAL HOSPITALITY Bakers and Pastry Clerks/Chefs BAKING AND PASTRY CHEF ASSISTANT 12 12 $2,391 $2,391 No VALENCIA COLLEGEHOSPITALITY Bakers and Pastry Clerks/Chefs BAKING AND PASTRY SPECIALIST 18 18 $3,375 $3,375 Yes VALENCIA COLLEGEHOSPITALITY Food Services Managers/Supervisors EVENT PLANNING MANAGEMENT 24 24 $3,644 $3,644 Yes VALENCIA COLLEGEHOSPITALITY Hotel, Motel, and Resort Desk Clerks GUEST SERVICES SPECIALIST 15 15 $2,403 $2,403 No VALENCIA COLLEGEHOSPITALITY Lodging Managers ROOMS DIVISION MANAGEMENT 30 30 $4,510 $4,510 Yes VALENCIA COLLEGEIT AND FINANCE Programming and Software Technician LASALLE ADVANCED IT SECURITY HELPDESK (A+, N+, S+, WIND CONFIG) 207 207 $5,000 $7,500 No FL TECHNICAL COLLEGE IT AND FINANCE Programming and Software Technician LASALLE ADVANCED NETWORKING SECURITY SPECIALIST (N+,S+,CCNA,CCNA- 198 198 $5,000 $7,500 No FL TECHNICAL COLLEGE IT AND FINANCE Computer Network Support Specialist LASALLE CISCO NETWORK ASSOCIATE (CCNA) 63 63 $5,000 $3,000 No FL TECHNICAL COLLEGE IT AND FINANCE Programming and Software Technician LASALLE CISCO NETWORKING (CCNA, CCNA-S, CCNA-C, CCNA-W) 198 198 $5,000 $7,000 No FL TECHNICAL COLLEGE IT AND FINANCE Programming and Software Technician LASALLE COMPTIA A+ 72 72 $5,000 $3,000 No FL TECHNICAL COLLEGE IT AND FINANCE Programming and Software Technician LASALLE COMPTIA NETWORK+ (N+) 45 45 $5,000 $2,500 No FL TECHNICAL COLLEGE IT AND FINANCE Information Security Analyst LASALLE COMPTIA SECURITY+ (S+) 45 45 $5,000 $2,500 No FL TECHNICAL COLLEGE IT AND FINANCE Programming and Software Technician LASALLE MICROSOFT PROGRAMMING/WEB DEVELOPMENT 198 198 $5,000 $4,000 No FL TECHNICAL COLLEGE IT AND FINANCE Programming and Software Technician LASALLE MICROSOFT SYSTEMS ADMINISTRATOR (A+, N+, MCSA, WIND 297 297 $5,000 $7,500 No FL TECHNICAL COLLEGE IT AND FINANCE IT Project Managers LASALLE PROJECT MANAGEMENT SPECIALIST (PMP, MS PROJECT, MOS) 180 180 $5,000 $7,500 No FL TECHNICAL COLLEGE IT AND FINANCE Programming and Software Technician LASALLE WIDE-AREA IT TECHNICIAN (A+, N+, CCNA, CCNA-S) 225 225 $5,000 $7,500 No FL TECHNICAL COLLEGE IT AND FINANCE Computer Network Support Specialist LASALLE WIDE-AREA SECURITY SPECIALIST (CCNA, CCNA-S) 90 90 $5,000 $5,000 No FL TECHNICAL COLLEGE IT AND FINANCE Network and Computer Systems Administrators COMPTIA A+ AND ITF CERTIFIED IT PROFESSIONAL 80 80 $5,000 $5,000 No NEW HORIZONS IT AND FINANCE Information Security Analyst CYBER SECURITY FORENSIC AND INTRUSION ANALYST 160 160 $5,000 $8,000 No NEW HORIZONS IT AND FINANCE Information Security Analyst CYBER SECURITY IT PROFESSIONAL 160 160 $5,000 $8,000 No NEW HORIZONS IT AND FINANCE Information Security Analyst IT INFRASTRUCTURE LIBRARY CERTIFICATION 21 21 $2,185 $2,185 No NEW HORIZONS IT AND FINANCE Network and Computer Systems Administrators MICROSOFT CERTIFIED SOLUTIONS ASSOCIATE (MCSA) 2016 SERVER 120 120 $5,000 $6,000 No NEW HORIZONS IT AND FINANCE Computer Support Specialist/Technician MICROSOFT OFFICE SPECIALIST (2016) 108 108 $5,000 $5,000 No NEW HORIZONS TRADE AND LOGISTICS Automotive Body and Repairs Technician AUTOMOTIVE MAINTENANCE AND LIGHT REPAIR 600 600 $3,209 $3,209 Yes OSCEOLA TECHNICAL TRADE AND LOGISTICS Distribution and Logistics Technicians DISTRIBUTION OPERATIONS ASSOCIATE 144 144 $3,295 $3,295 No VALENCIA COLLEGE TRADE AND LOGISTICS Distribution and Logistics Technicians DISTRIBUTION OPERATIONS TECHNICIAN 240 240 $4,295 $4,295 No VALENCIA COLLEGE

Action Item:

Career Services Committee consider recommending to the board these programs for inclusion on the Eligible Training Provider List (ETPL) and made available to career seekers through training scholarships.

RETURN TO AGENDA

Meeting Packet Page 7

CAREER SERVICES COMMITTEEAUGUST 22, 2019

Agenda Item 5A 1)Meeting Packet Page 8

ORGANIZATIONAL SCORECARDPY 18-19 PERFORMANCE & ANALYSIS

Meeting Packet Page 9

• Launched scorecard in August 2018;

• Scorecard built on Board strategic priorities with additional dashboards designed for

operational efforts;

• Data reviewed weekly to track progress on strategic objectives and adjust as needed;

• Quarterly analysis and review prepared organization to document progress and adjust

activities for next quarter;

• Data assisted in creating goals for the next program year and alignment of business

units on common efforts.

ORGANIZATIONAL SCORECARD IMPLEMENTATION PY 18-19 Meeting Packet Page 10

ENGAGING THE TALENT POOL

Meeting Packet Page 11

CUSTOMER SERVED PY 18-19: 46,852

• Of those served, 61%received at least one staffservice, while 39% wereprovided information aboutcareers and jobs.

• Although the overall numberof customers has decreasedover the last three years, thepercentage of individualsreceiving staff servicesincreased by 41% from PY16-17 to PY 18-19.

• No set goal for number to beserved

Data Source: EFM, OSST Date Range: 7/1/18 – 6/30/2019

Meeting Packet Page 12

CUSTOMERS SERVED: 3-YEAR LOOK

• As unemployment rate havedecreased in the region, sohas CSCF’s customerservice levels.

• Decrease of about 22,800customers from PY 18-19total to PY 17-18 total, and39,000 from PY 16-17 total.

Data Source: EFM, OSST Date Range: 7/1/18 – 6/30/2019

Meeting Packet Page 13

CUSTOMER SERVED AND PLACED PY 18-19: 8,768

• 1 in 3 career seekers assistedby CSCF staff gainedemployment in PY 18-19

• CSCF did not have an overallgoal for customers enteringemployment; new goalestablished for PY 19-20

• Continuous improvementopportunity identified: increaseintensity of services provided tocustomer with a strategy toconnect employment

Data Source: EFM, OSST Date Range: 7/1/18 – 6/30/2019

Meeting Packet Page 14

ANALYZING THE BUSINESS ENVIRONMENT

Meeting Packet Page 15

BUSINESSES SERVED - 3,643

Data Source: EFM, OSST Date Range: 7/1/18 – 6/30/2019

Total Businesses by Industry

• Greatest number of businesses served in the Healthcare, IT/Finance, and Manufacturingsectors this program year

• Set baseline for establishing goals in PY 19-20

New vs. Returning businesses

Meeting Packet Page 16

BUSINESSES SERVED BY COUNTY PY 18-19Meeting Packet Page 17

• Businesses are registered outside the region buthave job openings in the region;

• Business with largest number of services arefrom the following counties:• Broward• Hillsborough• Duval• Miami-Dade• Palm Beach• Polk

• Continuous improvement opportunity identified:research job posting process and identifyprocess to reclassify efforts into region’s countydata.

ANALYZING THE BUSINESS ENVIRONMENT ANALYZING THE BUSINESS ENVIRONMENTMeeting Packet Page 18

ENGAGING THE TALENT POOL

Meeting Packet Page 19

• CSCF reached 76.4% of its goal of placing 2,000 individuals in a career• More than 3,000 individuals engaged in training activities• 2,454 began training activities during program year 18-19• 1,529 individuals completed training activities and became employment

ENGAGING THE TALENT POOL – TRAINED & PLACED

Data Source: EFM, OSST Date Range: 7/1/18 – 6/30/2019

Meeting Packet Page 20

ENGAGING THE TALENT POOL – TRAINING LEVELS BY INDUSTRY

INDUSTRY PY 17-18 PY 18-19 % CHANGE

Construction 196 304 + 36%

Trade / Logistics / Utilities 295 391 + 25%

Healthcare 579 736 + 22%

Other* 299 315 + 6%

Hospitality / Tourism 554 550 1%

IT/Finance 491 324 - 35%

Manufacturing 406 295 - 28%

• CSCF trained 295individuals inManufacturing despitefederal grant ending

• New training efforts inConstruction spurredgreatest percentagegrowth;

• New grant and specialcommunity partnershipin Orlando establishedfor Healthcare relatedtraining

Data Source: EFM, OSST Date Range: 7/1/17 – 6/30/2019

Green = IncreaseRed = Decrease

*Other category includes occupations such as: customer servicerepresentatives, security guards, teacher assistants, HR specialists

Meeting Packet Page 21

ENGAGING THE TALENT POOL – 3-YEAR ENROLLMENT LEVELS

2224

2820 2915

0

500

1000

1500

2000

2500

3000

3500

16-17 17-18 18-19

Training Enrollments by Program Year

Despite unemployment rates decreasing, training enrollments have increased over the last three years.

It appears that workers are looking to gain new skills to enter the market or upskill to remain competitive.

Data Source: EFM, OSST Date Range: 7/1/16 – 6/30/2019

Meeting Packet Page 22

• Overall average wages for PY 18-19: $14.29 per hour - 95% of $15 per hour goal• Two of 6 industries exceeded hourly goal rate; 3 of 6 met 90+% of goal• Largest number of placement in Healthcare (410): Home Health Aides, Dental Assistants,

Medical/Nursing Assistants, Medical Records/Billing jobs.

ENGAGING THE TALENT POOL – WAGES

Data Source: EFM, OSST Date Range: 7/1/18 – 6/30/2019

Meeting Packet Page 23

ENGAGING THE TALENT POOL – WAGES & PLACEMENT

1742

1330

153113.48

14.17

14.28

13.00

13.20

13.40

13.60

13.80

14.00

14.20

14.40

0

200

400

600

800

1000

1200

1400

1600

1800

2000

16-17 17-18 18-19

Placed and Trained Volume and Wages

Placed & Trained Wage

Data Source: EFM, OSST Date Range: 7/1/16 – 6/30/2019

• 200 moreplacements in PY18-19 than lastprogram year;

• Wages of thoseplaced haveincreased byalmost 20% in 3years.

Meeting Packet Page 24

2019 SUMMER YOUTH EMPLOYMENTPROGRAM OVERVIEW AND OUTCOMES

Agenda Item 5A 2)Meeting Packet Page 25

ENHANCED SUMMER YOUTH PROGRAM G o a l

100% of Participants Learned Valuable Soft Skills

Actual

882 Youth Engaged

NEW – Explorer Track 97 Exposed to Higher Education

1,000 Youth Engaged

$1,617,000 of Earned Wages Impacting Local Economy

NEW – Explorer Track 189 Exposed to Higher Education

NEW - $250K Local Business Investment to Develop More Youth

NEW - Accelerator Track 150 Immersion in Training for Construction

or Information Technology Careers

670 - Experience Work through Internships 700 - Experience Work through Internships

$1,680,000 of Earned Wages Impacting Local Economy

NEW - Accelerator Track 85 Immersion in Training for Construction

or Information Technology Careers

NEW - $165K Local Business Investment to Develop More Youth

Meeting Packet Page 26

2018: 942 applicant pool2019: 2,200 applicant pool

2018: 550 eligible 110% over target2019: 1,300 eligible 130% over target

2018: 481 participated (enrolled)2019: 882 participated (enrolled)

2018: 92% finished2019: 91% finished

OVERALL SUMMER YOUTH ENROLLMENT

Summer Youth Program Enrollment Numbers

Meeting Packet Page 27

883 Enrolled 714 Completed 700 Target 102% > Target 210 Business partners / all five counties 71 Permanent positions offered 310 Bank accounts opened

SUMMER YOUTH EXPERIENCE TRACK

700

Meeting Packet Page 28

The program really introduced me to some amazing role models who I have had the pleasure to get to know. It is a bittersweet as the program comes to an end, but I will never forget this experience and all the people I have come across.

- Jelena Randall

“

”

Meeting Packet Page 29

74 Enrolled 73 Completed 150 Target 49% of Target 4 Contracted Providers

Computer Coding

Construction

SUMMER YOUTH ACCELERATOR TRACK

Construction

Construction

Construction

Computer Coding

Meeting Packet Page 30

This opportunity expanded my knowledge about IT and what it has to offer, not only related to computers but related to working together, collaborating skills and knowing what to expect from a real job.

- Howard Williams

“”

Meeting Packet Page 31

91 Enrolled 88 Completed 150 Target 61% of Target 4 Contracted Providers

SUMMER YOUTH EXPLORER TRACK

150

Eustis Main Campus Kissimmee Campus

Avalon CampusOrlando CampusWinter Park Campus

Osceola CampusWest Campus

Meeting Packet Page 32

During the program I was unclear about whether or not to pursue medicine after high school; but after visiting The Orlando Campus I discovered that medicine was indeed the path I should choose.

– Ania Davis

“”

Meeting Packet Page 33

ENHANCEMENTS FOR SUMMER 2020

• Plan early

• Automate enrollment

• Increase capacity

• Consider community projects

• Opportunity for non eligible youth

• #Summer2020

RETURN TO AGENDA

Meeting Packet Page 34