career reboot - transferable skills that rock

© Randstad RiseSmart | 1

career reboot -transferable skills that rock

© Randstad RiseSmart | 2© Randstad RiseSmart | 2

agenda.

• the career changer’s dilemma

• reboot what’s in your head

• reboot what’s on your resume

• reboot your skills to transferable skills

• reboot what you say at networking events

• reboot what you say on the interview


the career changer’s dilemma you want to change careers but….

• you keep telling yourself you are not qualified for another career

• the career skills listed on your resume do not demonstrate that you are qualified for a position you seek


reboot what’s in your head.

If you think you can do a thing or think you can't do a thing, you're right.

Henry Ford*

Thinking

Feeling

Acting


if you believe that you don’t have the right skills to change careers, what does that cost you?

• confidence to apply for “stretch” jobs.

• empowerment to acquire and hone new skills.

• focus to consider new opportunities for networking and job opportunities.


applying for jobs outside of your comfort zone.

working in a field that challenges and fulfills you.

enjoying purposeful work and better life balance.

if you did have the skills to reboot your career what would you be doing right now?


so, what do you do with the self-talk that keeps telling you that you “don’t have the skills to try something new?”.

Recognize your transferable skills –

“employability skills” that can be

applied to several jobs or

industries.

CustomerService

Travel Agency

Insurance Company

Retail Store

Finance Company

Restaurant

Sports Club

Hospital

Airport


practice describing your transferable skills in action, evidence of their impact on the job, in an interview or networking situation – your professional value proposition.

I am a Customer Service Expert. In my most recent role, I consistently received customer satisfaction ratings above 95% and efficiency metrics above 90%. I helped my 20+ team members improve their ratings by at least 15%. I am excited to leverage these skills in new industries such as finance, pharmaceutical and insurance.


what empowering belief are you telling yourself in this fulfilled state?

• i can do anything.

• life is good – i am so grateful that i made

a change.

• i can adjust to new situations and thrive.


reboot what’s on your resume.

dates of employment

responsibilities

skills

=

=

=

include promotions and unscheduled raises.

include key accomplishments that apply to the prospective job.

include evidence of your transferable skills accomplishing

the company’s mission.

Tailor every resume, cover letter and application to the requirements of the job.


your resume should feature “transferable skills” and“measurable accomplishments” utilizing those skills.

Example: Career Summary

CUSTOMER SERVICE & SALES SPECIALIST

Service-oriented team player with strong communication, organization and

multi-tasking skills. Extensive experience providing positive, caring customer

support in fast-paced healthcare, pharmaceutical and retail companies. Skilled

at identifying sales opportunities leading to significant revenue growth. Go-to

person for quality assurance, training and mentoring staff.

KEY SKILLS: Problem Resolution, Data Management, Team Leadership and

Supervision, Microsoft Office Suite, Google Doc, Drive and Calendar, Multiple

Sales Database Systems


your resume should feature “transferable skills” and“measurable accomplishments” utilizing those skills.

Built and managed 21 teams with 91% of teams achieving annual objectives.

Trained, mentored and troubleshot technical and customer service issues for

10-person team.

Proactively assessed leadership teams to allow 83% of open management

positions to be backfilled internally.

Captured $25K in cost savings by renegotiating long-standing contracts.

Achieved record-level sales in district and maintained a low 10% turnover on

teams.

Launched 15 new pilot locations, each beating company customer

satisfaction averages by 500 points and sales averages by 10%.


transferable skills fall intothree categories:

1. communication

2. organization of information

3. operation/fixing of systems

and equipment


communication.

Speaking effectively

Writing concisely

Selling

Building consensus

Facilitating group discussion

Negotiating

Perceiving nonverbal messages

Reporting information

Interviewing

Editing

Inspiring and motivating people to act

Developing rapport

Listening

Providing support for others

Delegating with respect

Train others

Managing conflict - people

Delegate responsibility

Evaluate Your Own Work and that of

others

Handle complaints

Networking


organization of information.

Forecasting and predicting

Creating ideas

Identifying problems

Creating solutions

Analyzing alternatives

Identifying resources

Creating plans

Defining process

Setting goals

Defining needs

Developing evaluation strategies

Attend to detail

Make sound decisions

Manage a Budget

Coach

Manage change

Attend to written, visual and auditory

detail

Delegating with respect

Keep records

Research

Meet deadlines

Crisis management

Time management

Ability to think and act independently

Create and implement strategy

Independent learning


operation/fixing of systems and equipment.

Install software

Engineer systems

Coordinate equipment interfaces

Manage a sound system

Manage a lighting system

Manage facilities operations – HVAC,

utilities, etc.

Build things

Install appliances

Interface technology

Engineering

Compare systems

Commercial and residential real estate

construction

Repair equipment / machinery /

appliances / technology


how to determine your transferable skills and accomplishments.

start with your resume

Role/Skills from Job or Volunteer Work

Transferable Yes? or No?

How Can That Be Used in a New Job?

Measurable Key Accomplishment

Data entry Yes Can enter data for any employer.

Created new format. Result – expanded scope of reports

Sales Yes Can sell anything Increased sales 8% the first year

District Manager Yes Can manage people in any setting

Managed 8 direct reports and increased productivity 5% in the first quarter

Board President, Non-Profit

Yes Can strategize, negotiate and fund-raise

Negotiated key contract for office space, saving 200,000.


reboot what’s on your resume.

Read the prospective job description and identify which of your transferable skills apply.

Tailor your resume and cover letter for each prospective position you seek.

Include transferable skills in your career summary that are applicable to the position you are seeking.

Under professional experience, beneath each position, list accomplishments utilizing key transferable skills.

Network with individuals in that line of work or in the prospective company to gain greater insight into organization needs and develop stronger connections.


reboot what you say atnetworking events.

“What do you do?”

Don’t - “I’m unemployed right now.”

Do - “I’m seeking my next opportunity to apply my ________________(transferable skills) to help a company _______________ (key accomplishment) like I did in my last position.”

Do - “I’m looking to apply my sales skills to help a company increase sales 15% or greater as I did in my last position.”


reboot what you say on the interview.

Interviewer

“This is a fast-paced culture where people work independently. What have you done in your last job that prepares you for that?

Interviewee

“At my last job I had six bosses in seven years. I had to organize my time and set priorities to get the job done to everyone’s satisfaction. I was promoted and got two non-scheduled raises during my tenure there.”

© Randstad RiseSmart | 21© Randstad RiseSmart | 21

reboot what you say on the interview.Interviewer

“You haven’t ever held a sales position in the insurance industry. How will you succeed as an account manager?”

Interviewee

I appreciate the question. Prior to my position at XYZ company I also had limited experience in retail management. I was offered the role based on how quickly I learned and achieved goals in previous positions, including as the sales team lead where I drove a 12% increase in sales in my first year.

As an account manager, I will make it my business to learn what I need to know about this industry to capture those same types of results. In fact, I’ve already begun by…”


next steps.

Define what is positive about your job search. Why might this be an opportunity? Envision the best thing that could happen and expect it.

Redesign your resume highlighting your transferable skills for every position you seek.

Highlight in your resume the measurable key accomplishments for each transferable skill.

Practice what you will say at networking events and on interviews out loud ahead of time. ie: In the car, shower, in front of the mirror.

Spend time with people who are where you want to be.

Celebrate your successes! Enjoy a great cup of coffee. Laugh. Take a class. Start a hobby.


What’s one action you will take away from today?

Share in the chat


questions and answers

thanks to Mary Lee Gannon for creating this webinar.Mary Lee Gannon, ACC, CAE

Executive Leadership Coachwww.MaryLeeGannon.com.

career reboot - transferable skills that rock

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