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DELEGATE OVERVIEWDELEGATE OVERVIEW

Established 1992 – Switzerland; HQ - Vienna – Austria

Specialising in solutions for Food Service

Focus on Healthcare, Education, B&I & Hospitality

5000 systems in 130 countries

Delivers many millions of meals per day

SYSTEM OVERVIEWSYSTEM OVERVIEW Integrated Food Service Management Software

Web-based access – Internet Explorer

Multi-lingual

Multi-currency

Separate production & training databases

7 SYSTEM MODULES7 SYSTEM MODULES

RESIDENTS

RECIPES

MENUS

ORDERING

PROCUREMENT

PRODUCTION

REPORTING

RESIDENT MODULERESIDENT MODULE

Requirements

nutrition

medication

allergies

religious/cultural requirements

Preferences

likes & dislikes

portion size

texture modification

language

RECIPE MODULERECIPE MODULE Stand-alone or shared recipe database

Central Ingredient database

McCance-Widdowson nutrient catalogue

Ingredient filtering

Special diet recipe groups:

Health eg diabetic, cardiac, allergies

Cultural – eg vegetarian, halal, kosher

Real-time cost modelling

HACCP control

MENU MODULEMENU MODULE Standard plans eg Breakfast/Lunch/Dinner

Standard menus eg:

All Residents

Cardiac

Diabetic

Staff

Custom menus for individual Residents

Real-time “traffic light” reporting:

nutritional balance over menu plan cycle (eg 1 week)

costs within plan limits

ORDERING MODULEORDERING MODULE Meal Ordering

Pre-selected “tick form” keyed into ward PC

Tablet PC (online and offline)

Laptop on trolley (online and offline)

Autopilot

Hands-free ordering based on Resident dietary profile

Dual language Resident menus

PROCUREMENT MODULEPROCUREMENT MODULE Central catalogue of provisions:

o Food items

o Non-food items eg general supplies, cleaning materials...etc

B2B e-procurement (electronic ordering & receiving)

Suggested orders based on menu forecasts & current stocks

Suggested/automatic selection of “best price” supplier

Standard order template facility

HACCP storage & handling data by Item

Supplier quality monitoring eg: past sell-by, damaged tins...

PRODUCTION MODULEPRODUCTION MODULE

Preparation, cooking & serving instructions

Delivery planning & tray cards

Multi-lingual instructions for non-English speakers

Stage photos for consistency

HACCP food handling instructions

Management of re-cycling of chilled/frozen stock

REPORTING MODULEREPORTING MODULE Custom reports for each staff user type

Operational Control Individual Resident analysis of nutrition & medication

Costs

Wastage

Stock Control Consolidated reporting on consumption & forecasting

Consolidated GRN’s into one invoice

Support for heath incident traceability

Resident Satisfaction Rating System

Interface to Resident Administration System

BENEFITS TO THE RESIDENTSBENEFITS TO THE RESIDENTS

Participation in meal choices – social event

More meal choices – reduced “menu fatigue”

Ensures Residents receive selected food

Increased Resident satisfaction

BENEFITS TO THE STAFFBENEFITS TO THE STAFF

Efficient standardised food service workflows

Reduced & simplified paperwork

Fewer complaints of wrong food

Easier to manage dietary changes

BENEFITS TO THE BENEFITS TO THE ORGANISATIONORGANISATION

Improved Resident food safety

Full Nutrition reporting

“Real Time” Resident satisfaction monitoring

Cost savings:

Procurement

Wastage

Time

Marketing image

SYSTEM OPTIONSSYSTEM OPTIONS

Stand-alone Server

Shared Server

Delegate Hosted Service

THANK YOUTHANK YOU

SYSTEM SCHEMATICSYSTEM SCHEMATICTABLET

PC

SERVER

MENUS DELIVERYINSTRUCTIONS

KITCHENINSTRUCTIONS

RESIDENT DATABASE

ACCOUNTING SYSTEM

TILL

DELEGATESOFTWARE