Care Coordination with Medical Homes
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Transcript of Care Coordination with Medical Homes
THE MARION COUNTY EXPERIENCEJUDY CLEAVE, MPH, RN
Care Coordination with Medical Homes
The Client
17 Year Old with Cerebral PalsyWheelchair boundUnable to communicate verballyAttending special classroom at SKSDDevelopmental Disabilities case managerCIIS (Children’s Intensive In-Home
Services)Medically Fragile Children’s UnitSchool nurse and other support professionalsMedical Home Case ManagerShriners
Many Resources/Broken System
Communication Devices
Interpreter UseSystem to Track
Appointments/SuppliesSafety
Equipment/SkillsToiletingTransition PlanningGuardianshipLead Case Manager
Communication between Family and Providers
Daily use of Electric Wheelchair in Home
Family Not Fully Informed of Insurance and Medical Processes
Housing Choices
Impact on Players
Environment of distrust and disrespectFamily blamed for system failurePlan made at the table, but poor follow
throughClient did not get what he needed to develop
to his fullest potentialAll involved were frustrated!!!
Woodburn Pediatric Case ManagersJudith, Marcy, Rhoda
Developmental Disabilities Team
Marion County CaCoon Staff
CHAOS Case ManagersLisa and Elizabeth
Medical Home Case Managers
Quality Improvement Initiative through OPIP (Oregon Pediatric Improvement Partnership)
CHAOS has employed case managers for many years.
Woodburn Pediatrics began their case management through the initiative.
Medical Home Case Managers and Public Health Nurses communicate regularly.
We are all learning together.
Woodburn Pediatrics Case Management
Judith and Rhoda: 249 children/families with complex medical/social
needs Ages 6 months to 21 years old
Marcy 360 ADHD patients Ages 4 years to 24 years old
CHAOS Case Management
Lisa Story and Elizabeth PeasleyCaseload managed: 1930-3 Years Old: 284-6 Years Old: 347-9 Years Old: 5410-12 Yrs. Old: 2913-15 Yrs. Old: 2016-18 Yrs. Old: 2019-20 Yrs. Old: 8
Case Managed Clients (3/1/14)
Notable Characteristics of DD
Total All Ages 2,161Total Adults: 1,560
(18yrs. +)Total 18-20 Yrs: 279Total 21 & Up: 1,381Total Children: 601 (0-
17)Children’s Intensive In-
Home Supports (CIIS) enrolled: 58
Very complex array of services
Funding and service availability changes frequently
Challenging for public health nurses to be knowledgeable about service eligibility.
DD Case Management
Clients Served Notable Characteristics
CaCoon 2012: 195 clients 892 visits
CaCoon 2013: 244 clients 1,209 visits
Evolving billing mechanism for TCM.
Increasing number of complex CaCoon clients.
Able to visit in home more intensively than DD service.
Medical background of nurses.
Longstanding presence of CaCoon program.
Public Health Nurse Case Management
Our Approach
Determine what each agency provides for clients.Develop list of services for each agency.Identify clients who enter service with few
resources and little partner involvement.Commit to tracking service provision from
service entry over time to assure goal attainment.
Develop a care plan and identify primary case manager.
Track goal acquisition.
Barriers to Timely Implementation
Sheer number of changes occurring in healthcare reform for all of us.
Health Department was going through its first national accreditation process (PHAB visit 1/14)
Developmental Disabilities is undergoing huge changes while local staff turnover is high (retirements, etc.)
School districts are experiencing huge education system changes at the same time healthcare reform is occurring.
What are we missing?
Mental health services brought to tableSchool support services brought to tableCare plan format that all service providers
are comfortable with. (Medical Homes are very busy. Feedback is that care plans must be very simple or medical offices will not be able to use them.)
Opportunities
We have a new medically complex teen referral to CaCoon services.
New referral is involved only with a pediatric practice and the school nurses.
We will use knowledge of services to develop care plan and measure acquisition of services.
Fall regional conferences give us time to improve our system of care and then report out.
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