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Galileo Training Services CarMaster Trainee Manual

2/ 1042-V1 Galileo CarMaster Training

Disclaimer This guide should be used for guidance purposes only and should not be relied upon as taxation or legal advice, nor used in substitution for obtaining your own taxation or legal advice.

No reliance may be placed on the information contained in this document. Galileo disclaims all representations made in this guide, including but not limited to representations as to the quality and accuracy of the information contained in this document. This guide is subject to change without notice.

Neither the whole nor any part of this document shall be disclosed to any party in any form without the written consent of Galileo International.

Trademarks Galileo International may have patents or pending patent applications, trademarks copyrights, or other intellectual property rights covering subject matter in this document. The furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any written license agreement from Galileo International.

All other companies and product names are trademarks or registered trademarks of their respective holders.

Copyright © 2007 Galileo International. All rights reserved.

All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport and/or its subsidiaries. © Copyright 1999-2007. All rights reserved.

Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or non-disclosure agreement. The software may be used or copied only in accordance with the terms of those agreements.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Galileo International. In Australia and New Zealand Galileo by Travelport operate as Galileo Southern Cross.

Authoring This document was authored by Galileo Training Services, Sydney, Australia

This version was completed October 2007

1042-V1 Trainee Guide (October 2007) / 3

Welcome!

We are pleased to have you with us for this Galileo training course.

The aim of this course is to instruct you in the use of Galileo CarMaster™ which provides an easy method of making car reservations through your Galileo CRS.

We hope that you enjoy your Galileo Training course......

Objectives At then end of this course you should have an understanding of how to:-

• Display and interpret Car Index Displays.

• Display and interpret Car Availability Displays.

• Make car rental reservations.

• Display and interpret Reference Displays.

• Use the system to access corporate, special and weekend rates.

And be able to do all of these WITHOUT having to......

LEAVE YOUR CHAIR

PICK UP A TELEPHONE

USE A CAR RENTAL DIRECTORY GUIDE

SEND A FAX


Table of Contents WELCOME! ...........................................................................................................3

GETTING STARTED ...............................................................................................6

Introduction .....................................................................................................6

Common Questions .........................................................................................7

Command Summary........................................................................................8

Useful Information ..........................................................................................9

Confirmation Process ....................................................................................11

Car Index (CAI) ............................................................................................13

CAR AVAILABILITY ............................................................................................16

Basic Availability (CAA)..............................................................................16

Low/High Availability (CAL).......................................................................19

Search Qualifiers ...........................................................................................23

Geo-Coding ...................................................................................................25

Car Description .............................................................................................26

Car Rules.......................................................................................................29

SELLING..............................................................................................................31

Reference Sell ...............................................................................................31

Direct Sell......................................................................................................31

Sell the Best Rates.........................................................................................33

Optional Sell Information..............................................................................34

GENERAL REFERENCE ........................................................................................37

One Way Rentals...........................................................................................37

Cancelling Car Segments ..............................................................................38

Availability Update (CAU) ...........................................................................39

Car Modification (CAM) ..............................................................................40

Queuing .........................................................................................................42

Itinerary Production ......................................................................................43

INDEX .................................................................................................................44


Notes


Getting Started

Introduction CarMaster™ provides availability and descriptive information on over 4Ø car rental companies worldwide. All information is updated directly by the car rental companies ensuring that the details displayed are current and accurate.

CarMaster is the simplest and fastest way to process a car reservation.

Using minimal keystrokes, you can locate the car and rate that best meets your client’s requirements and in most cases advise immediate confirmation.

Most major car vendors offer you a CarMaster Best Rate facility that ensures you are able to confirm the best available rates to your clients. Likewise your agency's preferred rates and corporate clients preferred rates can be confirmed instantly through CarMaster.

LET GALILEO DO THE WORK!

Getting Started


Common Questions The most commonly asked questions about CarMaster are;

1. What does an Availability screen display actually mean? What are all the columns and rows for?

2. How do I find out the location codes for places other than airports?

3. How do I look up one way rental charges?

4. How do I make sure I am getting the best rate?

5. What do I do if I don’t get a confirmation number?

6. How do I shop for the best rate?

MY OBJECTIVES FOR THIS COURSE

.................................................................................................................

.................................................................................................................

CarMaster™


Command Summary CAI Car Index

Displays a list of all rental locations at given point

CAA Standard Availability Displays available car types at a given point

CAL Low to High Availability Displays available car types validating that the rates displayed meet all rental rules.

CAD Car Description Displays keyword menu to access site data.

CAV Rules Display View Rules from a CAL screen.

CAU Update Availability Amend availability search criteria on an availability prior to end transaction.

CAM Modify command Changes and redisplays fields in a booked car segment after end transaction.

CAA*R/AUD Currency conversion Converts display to another currency - e.g., Australian Dollars

Getting Started


Useful Information

General Information (GIS)

GC*12 Displays an index of CarMaster general information.

Encode/Decode

All car rental companies that participate in CarMaster have a two letter code.

GC*12/CAR/AVIS Encode Avis

GC*12/CAR/ZT Decode ZT

Help

H/CARS Index of online help for CarMaster


Review Quiz

The following Car company names and Car company codes are mismatched.

EUROPCAR ZE

BUDGET ZA

PAYLESS ZI

ALAMO KN

HERTZ ZT

KENNING ZD

AVIS AL

THRIFTY EP

Match the Car company names with the correct code

AVIS

BUDGET

HERTZ

ALAMO

PAYLESS

KENNING

EUROPCAR

THRIFTY

Getting Started


Confirmation Process There are three communication processes by which a Vendor may confirm a car reservation. It is important that you are aware of these processes.

Inside Links (*)

Inside link is the most sophisticated type of link available on CarMaster today. It provides an interactive communication between Galileo CarMaster and car rental companies central reservation systems. Your sell message will be instantly updated prior to ending transaction.

Once the car segment is sold the booking message is sent to the car vendors central reservation computer. The car vendor will then return any one of the following:

• Confirmation number - prior to end transaction

• An alert message requesting additional information for the sell to be successful

Please note that at this stage the booking is held in the car vendors central reservation system and may not yet have been communicated to the rental location. Car rental companies differ in their methods of communicating bookings through to the rental location. Some rental locations are automated and may receive the booking immediately. Others may not be linked into the central reservation system and the communication may take a bit longer. This means that if you phone the rental location immediately after you have made the booking it may not have reached the location yet

In the case that the inside link is down all booking Messages are sent via the next level of functionality which is known as “Teletype”.

Teletype

Once the car segment is sold with a teletype vendor a CarMaster rules display will be returned with the sold segment. The sell message is sent to the vendor by "AUTOMATIC TELETYPE" once the booking has been End Transacted. The confirmation number will be added and returned by the car vendor automatically AFTER End Transaction. In the case that the teletype link is down all booking messages are sent via the next level of functionality which is known as “Line Drop”.

CarMaster™


Line Drop

After a car segment is sold with a line drop vendor a CarMaster rules display will be returned with the sold segment. The sell message is sent to a vendor printer once the booking has been End Transacted. The confirmation number is then manually added to the booking by the vendor. This confirmation process may take 24 hours.

Important Note A car rental booking should never be confirmed to a client until after a Confirmation Number appears in the car segment.

Getting Started


Car Index (CAI) For help enter: H/CAI

CarMaster provides an index of all car rental locations featured in the system for a specified location. The Index function DOES NOT check availability.

An index request may be made using a;

• 3 letter IATA airport code

• 3 letter IATA city code

• Full city name

• Reference point.

If a 3 letter city code is used and it is the same as the airport code, CarMaster will display the airport location first followed by other locations, eg. city, suburbs.

Rental locations are displayed according to distance with the closest to the requested point shown at the top of the display. Where mileage/kilometres are the same, the system will display the locations alphabetically by vendor name and then by direction.

CAISYDNEY Car Index for Sydney city (full city name used).

CAISYD Car index for Sydney Airport (3 character IATA airport code used)

CarMaster™


Screen Description

1. Repeat of entry. As no date specified in original input the system defaults to today’s date.

2. City/Airport name, day and date of display request.

3. Area Alpha identifier followed by area type title.

4. Line number followed by two letter vendor code and vendor name.

5. Paging command CAI*PD - Page down CAI*PU - Page up

6. Vendor Name * - indicates “Inside Link Vendor” + - indicates franchise operation (the check-in desk, pick up office may be operated by another company - check CAD(line number)/TITLE to see who the operator is.

7. Location code

8. Address field - may be terminal or street address

9. Distance and direction from reference point.

Hints • Distance/direction indicators will be taken from the airport unless a

reference point is nominated.

• To redisplay the last accessed index enter CAI*R.

• Car index displays show Location codes which are especially useful when booking one-way rentals

No code?...............................................No problem!

When using the full city name and there is more than one place of the same name a similar name list will be displayed. A selection can then be made from the list by using the displayed prompt and adding the line number required.

Try out these examples:

CAIALBURY

CAIHYDEPARK

CAIDISNEYLAND

Getting Started


Index Search Qualifiers

For help enter: H/CAQ

Add search qualifiers to the basic CAI entry to narrow the search and save time.

Just some examples of the most commonly used search qualifiers:

CAIDRW/ZE Car Index Darwin Airport (IATA 3 character airport code used) for vendor ZE.

CAIJEDDAH Car Index Jeddah City (Full city name used)

CAIFRA/L-C Car Index in Frankfurt for city locations.

CAISFO/L-T Car Index in San Francisco for Terminal locations only.

Hint

Modifiers can be combined in any order to narrow your choice to a few properties:

CAIDUBAI/ZE/L-A Car Index for Dubai, requesting vendor ZE, airport locations only.


Car Availability

Basic Availability (CAA) For help enter: H/CAA

Basic availability displays car types available at a location, NO rate information is returned to the screen. Pick-up time (ARR) and Drop off time (DT) are mandatory in all availability requests.

Without Air Segment

CAA5DEC-1ØDECAKL/ARR-Ø9ØØ/DT-12ØØ Car availability 5-1Ø December at Auckland, arriving Ø9ØØ, drop off time 12ØØ.

Note: Arrival and Drop off times are mandatory

Screen Description

1. Repeat of input.

2. Pick-up point, day, date and time, plus Drop off date.

3. Column (maximum 6 per page).

4. Car Vendor Names * indicates Inside Link, + indicates franchise. The first 6 car companies at the pick up location are listed across the screen in a random order.

Car Availability


Screen Description (continued)

5. Location indicator: O Off Terminal T Terminal

6. Line number followed by Car type.

Car Types

Size Type Transmission Air Con

M Mini B 2 door A Auto N No

E Economy C 2 or 4 door M Manual R Yes

C Compact D 4 door

I Intermediate S Sports

S Standard T Convertible

F Full Size X Special

P Premium F Four Wheel Drive

L Luxury L Limousine

Other Options you may see:

X Special R Recreational * All sizes V Van W Station Wagon

7. Paging Command CAA*PD Page down CAA*PU Page up

8. Availability status indicator:

S available for rental

N on request

C car not available/sold out

- car type not offered at location

9. Page number.

CarMaster™


With Air Segment

When an air segment is present on your Galileo screen, CarMaster will make use of the segment information to complete a car availability request.

CAA/DT-1500 Request Basic car availability for arrival date and city of last air segment. Default is 1 day. Drop off time must be entered.

CAA-22FEB/DT-1000 Request Basic car availability for arrival date and city of last air segment with a specified drop-off date and time.

/2+CAA/DT-0900 Request Basic car availability for arrival date and city of segment 2 (ie. insert availability after segment 2).

Car Availability


Low/High Availability (CAL) For help enter: H/CAL

Low to High Availability displays car types available at a location with rate information showing from the least expensive to the most expensive.

Without Air Segment

CAL15JUN-17JUNAKL/ARR-12ØØ/DT-Ø9ØØ Low/High car availability 15-17 June for Auckland Vegas, arriving 12ØØ, drop off time Ø9ØØ.

Screen Description

1. Pick-up point, pick-up day of week/date/time, return date, rate category (Standard and Promotional) and local currency code.

2. Line number and Vendor Name * - indicates “Inside Link Vendor” + - indicates franchise operation (the check-in desk, pick up office may be operated by another company - check CAD(line number)/TITLE to see who the operator is.

3. Paging command CAL*PU Page up

CAL*PD Page down

4. LOC Location or distance information: T Terminal - airport

O Off terminal - airport

2S 2 miles south - Distance from city when city or suburban locations are displayed.

CarMaster™


Screen Description (continued)

5. A Availability status indicator

S Available for rental (Sell)

N On Request (Need)

C Closed

6. R Rate Guarantee Indicator

G Guaranteed rate

Q Quoted rate subject to change by vendor

@ Rate has been converted from another currency (not guaranteed).

7. Type Car type codes (as per basic availability CAA)

8. Rate Amount DAILY, WEEKLY, WEEKEND or MONTHLY will appear above the

rate amount. The default is daily, modifiers may be added to display the other types of rates.

9. Required charges indicator (this is an amount to be added to the rate).

+ Charges apply

blank No charges applicable

Return to rental location indicator:

R Return to rental location REQUIRED

blank One way drop-off permitted - check CAD/DROP for details

10. Free Kilometres (FK) or Free Miles (FM) UNL Unlimited Miles

1ØØ 1ØØ free Kilometres or Miles

11. CHG Where the rate has a set Free Kilometre/Mileage allowance the CHG column will indicate the additional charge per kilometre or mile

12. EST BASE RATE

This field provides a total for all “day” and “time” related charges based on the booking period input. It serves to provide a total approximate cost for the rental, excluding taxes, surcharges, fees and other optional or required charges.

Please remember that this is only an estimation of the approximate rental cost and may differ to the final charge..

13. Page Number

Car Availability


With Air Segment

When an air segment is present on Galileo screen, CarMaster will make use of the segment information to complete a car availability request.

CAL/DT-1500 Request Low/High car availability for arrival date and city of last air segment. Default is 1 day. Drop off time must be entered.

CAL-25JAN/DT-1000 Request Low/High car availability for arrival date and city of last air segment with a specified drop-off date and time.

/2+CAL/DT-0900 Request Low/High car availability for arrival date and city of segment 2 (i.e. insert availability after segment 2).

Upon selling an air segment the Galileo screen will provide a prompt for you to easily make use of this facility.

Tab to the prompt then input the Drop-off date (if more than 1 day required) and time eg. -23JUL/DT-0900.

Hints

• Distance defaults to miles (not kilometres).

• To convert the index display to kilometres simply enter CAU/D-K, the ‘MI’ heading will change to ‘KM’.

CarMaster™


Review Quiz

1. Without checking rates, is a EDAR car available in Honolulu for 6 days from 30 November?

If available, which company shows this car type as available?

If not available, what is the nearest car type you can offer?

2. Check the availability, with rates, to see what is the cheapest car type available in Athens.

What is the car type?

What is the rate?

3. What does the location code of T mean on a car availability display?

4. What character in the “A” column of a CAL availability display indicates that a car type is available for sale?

5. What does the car type code of LDAR signify?

Car Availability


Search Qualifiers For help enter: H/AVQU

A Car Availability request can be qualified to cater for your client’s specific requirements by using Search Qualifiers.

Some examples of the most commonly used search qualifiers are listed below. However, you should refer to H/AVQU for a full list of possible search qualifiers.

Car Types

.ICAR Intermediate 2 or 4 door, automatic, air conditioned

.FDAR Full Size 4 Door, automatic, air conditioned

Vendor codes

/ZE Single vendor

/ZI+ZD+ZE Multiple vendors (Max 4)

Location

/L-C City

/L-A Airport

/L-S All suburbs

/L-ES Eastern suburbs

/L-WS Western suburbs

/L-NS Northern suburbs

/L-SS Southern suburbs

CarMaster™


Rate Types

-W Weekly Rates

-E Weekend Rates

-M Monthly Rates

-H Hourly Rates

/UNL Unlimited Mileage/KM

/GUAR Guaranteed Rates

Drop-Off Location

/DO- When the vehicle is not being returned to the pick-up depot you can add the drop-off location into the availability request. When doing this a vendor code must also be included, eg. /DO-BNE/ZI.

Hint • Search modifiers can be combined in order to narrow your choice to a

few cars, for example: CAL2JUN-1ØJUNFRA/L-C/ZE/ARR-11ØØ/DT-15ØØ-W/UNL

Car Availability


Geo-Coding A vendor can have many rental locations in large cities, at airports, downtown and in the suburbs. They may also have depots in small towns near this city which could make it difficult for you to quickly locate a non-airport or specific city location. CarMaster has been designed to make this task easy for you.

Cities are broken into 6 main geographical areas; Airport, City, Northern Suburbs, Southern Suburbs, Eastern Suburbs, and Western Suburbs. A rental location will fall into 1 of these areas.

Availability can only be displayed for one area at a time. On occasions when an availability is requested for locations in more than one area CarMaster will respond with an index.

CAA12OCT-25OCTPER/ARR-12ØØ/DT-15ØØ/L-S

In the example above an index was shown because CarMaster could not determine which area to give availability for. Three locations within an area can be accessed or one area can be accessed.

CAA3 Availability for location 3

CAA3+5 Availability for locations 3 and 5

CAAB Availability for area "B"

CarMaster™


Car Description For help enter: H/CAD

During the booking process you or your client may require further information about the car vendor or a car type.

• What is the full address of the Location?

• What sort of car does Budget have as an EDAR at Christchurch?

• What is the minimum age for a driver who is picking up a car in Manchester?

CADZE Display corporate description for Hertz.

CAD2 Description for location on line 2 of an index

CADA1 Description for location in column A of availability

Screen Description

1. Full name of Vendor plus location code.

2. Street address and phone number of vendor depot.

3. Operating hours

4. Topic number, Keyword, and topic title. eg: 04.....DROP......DROPOFF/ONEWAYS

5. CAD/ Tab entry for use in requesting topics.

6. CADMENU*PD Menu page down prompt.

Car Availability


Displaying Topics

From the Car Description menu, topics can be viewed by tabbing to the CAD/ prompt, then adding either the topic number or keyword. Then press ENTER to display the topic.

Keywords can be used in place of topic numbers. As they are descriptive codes they are easier to remember than topic numbers. For a full list of Keywords refer to H/CKWD.

CAD/02 Display the topic on Car/Vehicle types

CAD/INS Display the topic on Insurance/Coverage from the menu.

CAD/INS+DROP+18 Access multiple Keywords (Maximum 3)

CAD3/CARS+PROM Access Keywords for the location on line 3 of an index (CAI)

CADB1/MISC Access Keyword for location in column B of availability (CAL or CAA)

Other Entries

CAD*R Redisplay the last description accessed.

CADS4 Access description for car segment 4 of itinerary

CADZE Display general information for vendor ZE

CAD*MENU Re-display last description menu

CADZISYD/CARS Shortcut to view specific car description information (CARS) for a supplier at a nominated destination.

CarMaster™


Review Quiz

1. What is the entry to display an index of Avis depots in Dubai?

2. From this index what entry will display the Car Description menu for line 1?

3. From this menu what entry would allow you to access information on refuelling, types of cars and business hours?

4. What command will re-display Car Description menu?

5. What is the “Keyword” used to obtain information on “One way” rentals?

Car Availability


Car Rules For help enter: H/CAV

Rules can be accessed for a rate and car type.

CAVA2 View rules for Column "A" line 2 from a low to high availability.

CarMaster™


Screen Description

1. Summary Information Summarised details of the rate requested. Shows car type and the estimated total rental cost (Estimated Base Rate) based on the period requested.

2. Rate Detail Break up of the rate information showing the standard daily charge, and if applicable, the charge for any extra days and extra hours.

3. Taxes Indicates if any taxes are included in the rates or directs you to where this information can be found.

4. Surcharges/Fees and Other Required Charges All related surcharges and associated costs applicable to the rental.

5. Coverage Insurance coverage information where applicable.

6. Advance Booking and Pickup/Return Rules This area will indicate any advance purchase booking period which may apply to this rate, the minimum and maximum rental days permitted and if one way rental are allowed.

7. Pickup/Return Location Summary The pick up and rental details for the rental showing depot name and operating hours.

8. Credit Cards Accepted Where applicable this field will display a list of credit cards which are accepted by the vendor.

9. Reservation Deposit Requirement Indicates any deposit requirements.

10. Special Text Comments Any additional information that may be helpful to the client or the travel consultant.


Selling

For help enter: H/ØCCR

A maximum of 1 car may be sold in one entry and will be automatically sold under the first passenger name in the Booking File. The first passenger name can be overridden by using the /NM- option field in the initial sell entry.

Reference Sell The sell command can be made from either the Low to High Availability (CAL)or the Basic Availability screen (CAA).

Ø1A5 Sells one car as displayed in column A line 5

Where

Ø Sell Indicator

1 Number of cars, this is optional as no more than 1 car can be sold in a single entry.

A Column in which the Car Vendor appears

5 Line number

Direct Sell ØCCRZENN1SIN1JUN-3JUNICAR/ARR-Ø8ØØ/DT-12ØØ

Direct sell entry for a Hertz (ZE) ICAR car specifying arrival time, and drop off time.


Review Exercise

• Input a test name.

• Request High/Low car availability for city code HDQ.

• A rental car is required for pick-up on 3 November at 12noon to be returned at 9am on 7 November. The client wishes to use the car rental company XE and requires an ECMN type car with unlimited kms.

• Sell the car then *R to view the confirmed car segment.

• Add a phone field, a received field then END TRANSACTION.

Take a note of the Record locator, as this Booking File will be needed again later.

Selling


Sell the Best Rates For help enter: H/ØCCR

The development of a Best Rate sell modifier offered by many car Vendors now allows you to sell the best available rates.

Step 1: Request Basic Availability (CAA)

CAA29AUG-Ø4SEPADL/ARR-12ØØ/DT-Ø9ØØ

Step 2: Sell requesting the Best Rate

Ø1C3/RC-BEST

The /RC-BEST function is supported by the following Vendors, ALAMO, AVIS, BUDGET, DOLLAR, HERTZ, THRIFTY. These Vendors Guarantee that you will not get a better rate by ringing them directly.

CarMaster™


Optional Sell Information For help enter: H/CAR/Ø

When you sell a car it may be necessary to generate additional information to the car company. To generate this information at the time of sell you can use a number of OPTIONAL INFORMATION FIELDS. The optional fields are appended to the normal sell entry;

eg. Ø1A2/RC-BEST

Corporate and Negotiated Rates

Corporate and Negotiated Rates are sold from the Basic Availability (CAA) screen. Although no rates are displayed by selling and appending the /CD or /ID field the car vendor will reply with the appropriate Corporate or Negotiated rate.

/CD-5489333 Agency or Corporate Account Discount Number

/ID-JG4Ø55 Customer Identification Number

Special Requests /Special Equipment/Best Rate

/SI-RQST 4 DOOR Special information

/SQ-CSI Special equipment request for Child/Infant seat

/RC-BEST Sell Best Rate

Payment Guarantee

/G-AX98567432859EXP1199

Guarantee to American Express credit card

Selling


Pickup Information

/PUP-SYDT5Ø Pickup point specifying vendor depot code

Frequent Traveller

/FT-BA3756925 British Airways frequent traveller number

Written Address

For any Travel Agency not having an IATA, DAPA or TIDS number then a written address field is required containing the Agency address.

/W- GLOBAL TRAVEL PO BOX 123 ABU DHABI UAE

Hints • Several optional fields may be used at any one time. Each optional

field is separated with an slash, for example: Ø1A4/SI-BABY SEAT/FT-GF2Ø339

• For a full listing of optional fields enter H/CAR/Ø.

CarMaster™


Review Quiz

The following THREE clients all wish to book cars during their conference stay in Melbourne. They require them for THREE days, picking them up at 9am on the 21st of November and to be dropped back at midday.

1. Mr. Johnson requires a Avis, Holden Calais. He wants to know if he can pay by Mastercard.

What is the car type code and what entry did you use to find it?

Can he pay by Mastercard, what entry did you use?

Is the car type available, what entry did you use?

2. Mrs. Roger’s only request is that you book a ECMR type car with Budget and secure her the cheapest available rate.

What entry/s would you make?

3. Mr. Anderson requires a ICAR car type. He is a Qantas Frequent Flyer (67897) which entitles him to points for any car rental bookings. He will require a baby seat for his infant daughter.

List the entries you would make to secure the cheapest rate with Hertz, whilst also advising them of any relevant additional information.


General Reference

One Way Rentals Often a client will collect a car from one depot and drop it off at another.

For example, your client is flying into Sydney and wishes to collect a car from Avis at Sydney airport, but will drop it off at the city depot. The Drop Off /DO- modifier is added to the sell entry to advise the car vendor of the one way rental.

Step 1: Determine the “Drop off” location code

CAISYD/ZI/L-C

Determine code for Avis Sydney City Depot

Step 2: Request availability

CAAØ9DEC-12DECSYD/ARR-1ØØØ/DT-12ØØ/ZI

or

CALØ9DEC-12DECSYD/ARR-1ØØØ /DT-12ØØ/ZI

Step 3: Sell car type adding DO (Drop Off) field

Ø1A2/DO-SYDCØ1

CarMaster™


Cancelling Car Segments Car segments must always be cancelled if not required.

After end transaction car segments MUST be cancelled using the entries shown below. This is in order for the correct message to be transmitted to the vendor.

X2 Cancel Segment 2

XC Cancel all car segments

Car Vendors do not return cancellation numbers.

General Reference


Availability Update (CAU) For help enter: H/CAU

Once an availability display has been obtained, it can be updated to include new requirements by using Car Update entries (CAU).

CAU14JUL Update availability pick-up date only.

CAU-23DEC Update availability return date only

CAU12DEC-18DEC Update availability both pick-up and return dates

CAU/ZI Update display for vendor ZI

CAU/UNL Redisplay for unlimited mileage (after a CAL entry only)

CAU-W Update and redisplay for weekly rates. (after a CAL entry only)

CarMaster™


Car Modification (CAM) For help enter: H/CAM

Once a car segment has been sold through CarMaster, it is possible to modify the booking by using the Car Modify entries (CAM).

Every CarMaster field can be modified except the /NM- field. If this needs to be changed then the segment must be cancelled and a completely new booking made.

Only one field may be modified at a time.

The following items can be modified:

D Date (Cancellation and re-book message sent to vendor)

T Car Type

O Optional data field

X Cancel optional data field

CAM2D/20JUL Modify pick-up date only for segment 2.

CAM1D/-18SEP Modify return date only for segment 1.

CAM3D/21JUL-27JUL Modify both pick-up and return dates for segment 3.

CAM2T/CCAR Modify Car Type for segment 2.

CAM4X/DO Cancel Optional Drop off field (DO)

CAM3O/SI-FREETEXT Modify existing request to amend the special information field. (New entered freetext will overwrite original SI field data)

General Reference


Exercise

Retrieve your previous booking file for the car rental at HDQ. The passenger has decided to reduce the car reservation by one day returning the car on 6 November.

Please modify the booking accordingly add a Received field then END TRANSACTION.

CarMaster™


Queuing A Booking File can be queued directly to a Car Vendor's Update Terminal (VUT) when special assistance maybe required on a car reservation.

Step 1: Add a Vendor Remark to the Booking File.

V.CXX*FREE FORMAT TEXT

V. Vendor Remark

C Car

XX 2 letter vendor code, eg. ZI for Avis

* Mandatory display followed by text

Step 2: Determine the Car Vendor queuing city code.

GC*12/CAR/XX (XX = Vendor Code)

Step 3: Add a Received From field

Step 4: Queue to Car Vendor.

QEB/XXX

QEB Queue

/ Mandatory Slash

XXX Queuing City Code

General Reference


Itinerary Production Car rental segments will print on your Galileo itinerary as normal. However, if necessary, your itinerary layout can be altered by your Galileo Support Executive.

Creating a Car Text Remark:

RT.C/24DEC*FREE TEXT Create a text remark for a car segment which starts on 24 December.

Changing a Car Text Remark

RT.3@C/24DEC*FREE TEXT Change text remark shown on line 3 of the itinerary.

Detailed city information eg. transport to/from the airport, banking hours, public holidays etc can be found in the Galileo Information System (G.I.S). These details can then be added via Car text to further customise your itinerary.


Index A Availability - Basic (CAA) with air segment ..................................... 19

Availability - Basic (CAA) without air segment ................................ 17

Availability- Low/High (CAL) with air segment ............................... 22

Availability- Low/High (CAL) without air segment.......................... 20

Availability Search Qualifiers ............................................................ 24

Availability Update (CAU) ................................................................ 40

B Basic availability (CAA) with air segment......................................... 19

Basic availability (CAA) without air segment ................................... 17

Best Rate............................................................................................. 34

C CAD - Car Description....................................................................... 27

CAI - Car Index.................................................................................. 14

CAM - Car Modification.................................................................... 41

CAU - Car Availability update........................................................... 40

CAV - Car Rules ................................................................................ 30

Cancel Car Segments.......................................................................... 39

Car Availability .................................................................................. 17

Car Description (CAD) ...................................................................... 27

Car Index ............................................................................................ 14

Car Modification (CAM).................................................................... 41

Car Types ........................................................................................... 18

Index


C (continued)

Car Rules (CAV)................................................................................ 30

Command Summary............................................................................. 9

Confirmation Process ......................................................................... 12

Corporate and Negotiated Rates......................................................... 35

D Direct Sell........................................................................................... 32

Displaying Topis (Car Description) ................................................... 28

E Encode/Decode .................................................................................. 10

F Frequent Traveller .............................................................................. 36

G General Information (GIS) ................................................................. 10

Geo-Coding ........................................................................................ 26

H Help .................................................................................................... 10

I Inside Links........................................................................................ 12

Introduction .......................................................................................... 7

Itinerary Production ........................................................................... 44

CarMaster™


L Line Drop ........................................................................................... 13

Location (Availability Search Qualifiers) .......................................... 24

Low/High availability (CAL) with air segment ................................. 22

Low/High availability (CAL) without air segment ............................ 20

M Modification of Car Booking ............................................................. 41

N Negotiated Rates................................................................................. 35

O One Way Rentals................................................................................ 38

Optional Information.......................................................................... 35

P Payment Guarantee............................................................................. 35

Pickup Information............................................................................. 36

Q Qualifiers - Availability Search.......................................................... 24

Qualifiers - Car Index (CAI) .............................................................. 16

Queuing .............................................................................................. 43

R Rate Types (Availability Search Qualifiers) ...................................... 25

Reference Sell..................................................................................... 32

Index


S Search Qualifiers - Car Index (CAI) .................................................. 16

Search Qualifiers (Car Availability)................................................... 24

Selling ................................................................................................ 32

Sell - Best Rates ................................................................................. 34

Special Equipment.............................................................................. 35

Special Requests................................................................................. 35

T Teletype.............................................................................................. 12

U Update (Availability) ......................................................................... 40

Useful Information ............................................................................. 10

V Vendor Codes (Availability Search Qualifiers) ................................. 24

Viewing Car Rules ............................................................................. 30

Car Master Trainee Manual - scth.gov.sa · Confirmation Process ... Match the Car company names...

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Transcript of Car Master Trainee Manual - scth.gov.sa · Confirmation Process ... Match the Car company names...