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Capture and Share IT Tips and Tricks with Knowledge Base
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Transcript of Capture and Share IT Tips and Tricks with Knowledge Base
Knowledge Base
Capture and Share IT Tips and Tricks
Feedback Welcome
What is Knowledge?
Procedures for Yourself
1. Plug in2. Turn on
?
DIY for Your Users
Theproblemis you
Shared by Your Team
Share with Friends and Former Colleagues
Share with Everyone
Spiceworks to the Rescue
• Steps include purchases, accounts, etc• Company procedure, shared by your team• Relates to ticket• Relates to purchase list
Example – “New Employee”
• Prescriptive fix, uncommon problem• General IT knowledge, could share with all• Found solution in a Community Topic
Example – “Configure LDAP in Linux”
• User self-help, step-by-step• How-To authored by vendor (Microsoft)• Relates to ticket• Place on intranet User Portal
Example – “Create Rules in Outlook”
SharingNone
ColleaguesFriends
SpiceHeads
Spiceworks Knowledge Base
ContentHow-To
Break FixFree Form
ScreencastsTopics, Posts
ScriptsOthers Sites
OrganizationBrowsePortal
Categories, TagsSearch
Portal SearchRelates to …
SharingNone
ColleaguesFriends
SpiceHeads
Spiceworks Knowledge Base “1.0”
ContentHow-To
Break FixFree Form
ScreencastsTopics, Posts
ScriptsOthers Sites
OrganizationBrowsePortal
Categories, TagsSearch
Portal SearchRelates to …
DEMO
QUESTIONS?