Capgemini Global Utilities Sector · 2017-08-22 · Capgemini’s Global Utilities Sector |...
Transcript of Capgemini Global Utilities Sector · 2017-08-22 · Capgemini’s Global Utilities Sector |...
Capgemini Global Utilities Sector
2 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Our Mission: Enabling transformation Our Vision: Enabling freedom
Capgemini enables its clients to transform and perform through
technologies
Capgemini will lead the way by providing clients with insights and
capabilities that boost their freedom to achieve superior results
6 major Global Sectors A wide range of solutions and
services
Revenue (2013): €10.1bn
Employees: 140,000+
Utilities
Telecom
Consumer
Products & Retail
Public Sector
Financial Services
Application Services
Infrastructure Services
Business Process
Outsourcing
Consulting 123456
12345
Some Global Service
Lines Testing Services
Performance Driven.
Quality Assured
Mobile Services
Your business. Always on.
Digital Customer Experience
Digital. Two steps ahead
Business Information Management (BIM) Better intelligence, smarter decisions
Automotive
Local Professional
Services
3 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Capgemini is a Leader in Utilities for IT Services
We are one of the world’s largest business consulting, systems integrators and outsourcers for energy & utility companies, ranked by Gartner based on 2013 revenue:
• #1 in Utilities for IT Services in Western Europe*
• #4 in Utilities for IT Services Worldwide*
IDC Energy Insights positioned us as a leader for IT services in the EMEA Utilities Market 2013 Vendor Assessment. Our best score in the current capabilities criteria is for our "Range of Capabilities" and "Range of Offering." Within the Future Strategies criteria, we scored very well for our "Portfolio Strategy" and "Customer Service Strategies." **
"Capgemini's Digital Utilities Transformation is a solid framework created to prepare and assist utilities in reinventing themselves via disruptive digital technologies, and the H-Model Architecture foundation is a pragmatic approach to grant applications agility“; Roberta Bigliani – Associate VP, Head – Europe, Middle East & Africa, IDC Energy Insights
We provide services to 23 out of Top 25 Utilities***
We provide Smart Energy Services to over 75 utility clients around the world, representing 113 million metered customers actively engaged in smart energy programs including directly managing mass deployment programs for over 23 million smart meters.
According to a leading market analyst firm, Capgemini is a leader in smart grid and advanced metering infrastructure solutions.
We have global reach in North America, South America, Europe and Asia Pacific with 10,000 consultants working in this space
The Utilities sector accounts for 786M€ (8%) of total Group Revenues (2013)
*Source: Gartner, Inc., “Market Share: IT Services, 2013”, Kathryn Hale et al, 31 March 2014
**Source: IDC Energy Insights: “IDC MarketScape: IT Service Providers in the EMEA Utilities Market 2013 Vendor Assessment,” Doc #EIOS02V, May 2013.
*** Source: Platts’ 2012 Top250 energy company rankings
4 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Utilities Industry Trends
Disruptive energy technologies, decentralized generation, and community led
energy initiatives will continue to impact the power sector. Utilities need to be
flexible and innovative in their operations and business models and continue to
strive for customer centricity.
Microgrids will force a change in the business model. Utilities will need to examine
how technology investments today will enable or restrict the ability to
accommodate and thrive with microgrid adoption by end users, especially in the
C&I segment.
IT must work more closely with operations and ops tech vendors to protect assets.
Utilities should consider alternative options for IT sourcing and evaluate how to
better leverage at least one dimension of the 3rd platform (e.g., mobile apps, big
data analytics, social networking)
Utilities will be increasingly pressed to “rapidly” integrate new data sets for short
term efficiency plays and long term new business value creation. Advanced
analytic offerings will enhance applications in control systems and network
infrastructure and Cloud technology will provide a viable approach to affordably,
securely and flexibly adapt to business realities of constrained budgets.
Pressures on costs and satisfaction will call for effective and efficient delivery of
unified customer engagement through customer-preferred channels. Utilities will
move towards the creation of a unified customer centric IT platform.
Gamification will gain traction in utilities to create consumer engagement,
loyalty and Trust
5 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Sector Growth Initiative: Digital Utilities Transformation
Capgemini’s integrated Digital Utilities Transformation framework
empowers traditional utilities to re-invent themselves and internalize the
disruptive digital technologies at optimized capital costs, while providing
infrastructures and services enabling the energy transition towards a
sustainable, low carbon economy.
Digital Utilities Maturity Assessment: The starting point of the digital transformation journey is an assessment of the Utility’s current maturity
on the digital agenda. We embed benchmarking on several essential business processes in the assessment to quantify tangible performance
results.
Digital Utilities Phase 1: This phase allows Utilities to analyze the current business and operational model, design how digital technologies
deliver the digital vision and plan the Digital Transformation roadmap based on estimated business benefits. This is done for the defined
scope covering processes and functional areas.
Customer & Communities Experience Transformation: To become customer and community centric, while reducing the cost of operations,
all customer journeys have to be reassessed and all channels and offers realigned to provide an All-Channel-Experience to the customer. We
help Utilities to rethink, completely, their marketing, sales, and service processes to reach lean, error-free processes, leveraged through
Business Process Management. Data customer analytics provide the right insight to fine tune cost to acquire, churn management, and cost to
serve.
Digital Asset Management: Through Digital Asset Management it is possible to capture and analyze all data which is necessary to plan,
build, and operate assets on near real-time basis. This will deeply change the economics around the asset lifecycle and provide optimization
of economic return on assets. It also enables Smart Grids or Digital Plants.
Digital Utilities Enterprise Architecture: We provide services around the design of enterprise architectures starting with discovery of the
digital business requirements and consequently incorporating digital technologies like mobility, Cloud, big data and BPMS to establish an
agile, intelligent interaction layer, whilst preserving your IT foundation for transactional processes and IT investments.
6 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Digital-industrial Asset Lifecycle Management (D-iALM)
Thanks to our extensive experience, Capgemini understands the
challenges of asset intensive energy and Utility companies. We offer
appropriate solutions for them to improve safety, reliability, and
availability of their assets. The Digital industrial Asset Management
Center of Excellence offers industry solutions allowing a sustained
development of these industries.
Information systems for Asset Lifecycle Management and improved safety, reliability, and availability
D-iALM: Digital Information Hub (Orchestrator, MDM & Portal) for collecting, connecting, qualifying, and viewing all sources of Asset Related
Information
and its different components for:
Asset Design, Build, and Commissioning
• Requirement Management
• Document & Knowledge Management System
• Virtual collaboration tool
• Plant Design Management System (PDMS),
• Project Portfolio Management (PPM)
• Geographical Information Systems (GIS)
• Supply Chain Management (SCM)
• 4D Construction solutions
Plant Operation, Maintenance and Life extension • Asset Management systems (EAM) including Radiation Exposure
and Tag out
• Asset reliability optimization & Component performance and ageing
monitoring systems
• Predictive Asset Maintenance
• Outage Planning Management and optimization
• 3D simulation or virtual reality
• Augmented Reality
• Field Service support systems
7 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Digital Contact Centre (DCC)
Digital Contact Centre brings multi-channel customer interaction
management to the Utilities sector.
It is a transformational offering – depending on client needs, it is a full
BPO contact center service or a technology solution build/run
Digital Contact Center:
Part of SMART CARE contact centre BPO service
Aligned with SMART transformation framework
Technology solution based on Capgemini Prosodie Odigo
platform – Cloud based, SaaS model
Links phone, IVR, web, mobile, web chat, SMS/e-mail
management, social media
Additional capabilities, such as Virtual Agent (avatar web chat),
SmartCall (mobile app to avoid queue wait time), Natural
Language, Speech Analytics etc.
Integration with CRM & Billing, HEM, OMS etc.
First demo use cases – multi-channel support for:
Customer with high bill
Customer in arrears
Outage in a community
8 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Capgemini Energy Control Service
Capgemini Energy Control Service adapts to and
takes advantage of the increasingly dynamic energy
ecosystems that are evolving
Monitors and controls multiple systems to realize
sustainable energy savings, while reducing the need
for human support
Open platform built on latest Cloud software and data
management technology for secure data management
Analytics such as smart trending, learning systems, cross-
facility, and industry benchmarking
Currently incorporates energy management, demand
management, automated load management ,and fault
detection/diagnosis
Services for Conservation Voltage Reduction (Volt/VAR
Optimization) and Distributed Energy Resources being
planned
Holistic approach to the future of energy management that
integrates innovative energy management techniques,
facility health assessments, and process controls with utility
rate options and incentives
Incorporates next-generation sensors and controls, the data
they generate, analytics, automation, preventative
maintenance, and tools to reduce costs for building owners
and operators
9 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Sector Growth Initiative: Smart Energy Services
Experience Reduces Risk: We provide Smart Energy Services to over
75 global utility clients, representing 113 million metered customers
actively engaged in smart energy programs including directly managing
mass deployment programs for over 23 million smart meters worldwide
Our Smart Energy Solutions include: Meter deployment, orchestration, and smart meter network operations
Systems implementation and integration for new meter network, collection, and data management technologies
Legacy enterprise system modifications triggered by new smart meter infrastructure
Demand Response Management systems
Customer Experience and Communications (Portals & All Channel Experience):
Program Management and Governance Services
Telecommunications, Network Operations, and Engineering Design
Mobility and Workforce Management Services
Business Process Transformation and Change Management
Testing and Quality Assurance
Process automation and operations using our Smart Energy Services Platform
Smart Grid programs:
• Distribution Management Systems implementation and operations
• Micro Grid energy resource management solutions
• Grid Management reliability and asset management improvements
• Network optimization for information collection and performance
• Electric Vehicle Infrastructure and Management
• Renewable Energy Management
• Security and Theft Solutions
• Sustainability services including carbon footprint monitoring, accounting, and auditing
10 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Smart Meter Network Operations (SMNO)
SMNO transforms a Utility’s Meter Operations by taking Capgemini’s market leading Smart capabilities and packaging
them into a series of business based services which a Utility can subscribe for in a simple ‘per-meter-per-month’ basis:
Our Value Proposition includes:
Business Based Services and Service Levels
Cost Certainty and Predictable Operating Expenses,
Proven Processes, Tools, and Delivery Models,
Quality Through Mutualization and Industrialization of Services
Innovation through Global COE Network
Monthly Meter
Reading
Hourly Meter
Reading
Scheduled
Meter Reading
On Demand
Meter Reading
Meter Reading
New
Activations
Meter
Configuration
Changes (incl.
Tariffs)
End Service
Subscriptions
Operational
Services
Power Quality
Information
Power Failure
Information
Power Resume
Notification
Power
Notification
Analytics
Reconnect/
Disconnect
Services
Load
Limiting/Soft
Fuse
Non Technical
Loss Analytics
Network
Operations
Meter &
Equipment
Procurement
Inventory
Management &
Warehousing
Logistics
Quality Testing
Meter Disposal
Warranty &
Repair
Supply Chain
Services
Work Order
Management
Resource
Scheduling and
allocation
Field
Management
Manage Field
Installations
New Meter
Installs
Meter
Maintenance &
Repair
Meter
Replacement
Meter
Dismantle
Field Execution
Services
Meter Lab
End to End
Testing
Meter Strategy
Product Lifecycle
Services
11 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Our SMNO Service is Delivered using Industrialized Tools and Processes
The Capgemini Smart Energy Services
Platform (SESP) is the standard platform used
to provide SMNO services globally
The Platform’s end-to-end approach manages
the entire smart metering lifecycle, from
program planning, meter rollout, and operations
through to maintenance
Based on standard best-practice processes
gained from >10 years experience
Over 260 Predefined interfaces
Over 3000 test cases available
Over 200 processes pre-configured
Meter
Reading
Services
Network
Operational
Services
Reporting
Services
Product
Lifecycle
Management
Asset
Management
Operationa
l
Services
Supply Chain
Management
SMNO
Smart
Energy
Services
Platform
(SESP)
Service Operations
Material Traceability & Logistics
Smart Device Management
SMNO Process Tool Kit
SMNO using Smart Energy Services Platform
12 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Cloud Power
Participant
Co
ntr
ol
sig
na
ls
Grid company Community
Inte
rva
l
rea
din
gs
Inte
rva
l
rea
din
gs
Interval
readings
Interval
readings
Energy
advices
Hour-ahead
price-signals
Day-ahead
price-signals
Household
profiles
Co
ntr
ol
sig
na
ls
Control appliances, smart plugs and
lighting
Inform occupant on hourly prices (TOU)
Home energy management (Home as a
micro grid)
Analyses of volumes
• Consumption, production,
• Exchanged energy with the
community (grid)
• Smart appliances, equipment and
smart plugs
Budget control and analyses
Forecasting
Balancing and Scheduling
Execution and monitoring Energy program
Provide volumes and prices for billing
Analyses and generate energy advices
Virtual Smart Grid
Inte
rva
l
rea
din
gs
Smart appliances
Smart Home Smart Metering
An energy community with financial and
ecological drivers
Reduce consumption by insight in
consumption and personal advice
(benchmarking)
Invest in sustainable energy production
Optimized utilization of sustainable
energy (load shifting)
Consumers perspective (primary
benefits for consumers)
Virtual smart grid
Relatively fast deployment compared to
smart grids
Reduced consumption
Optimization of distributed energy
resources (owned by community or
members)
Lower energy costs
Zero to very low CO2 footprint
Less or even no dependency on
(external) energy suppliers
Elements
Benefits
Central Energy
Management
Collective generation
Home Energy Management
Local generation
Smart metering
13 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
CALORIE – Solution Centre for Utilities
India based Centre of Excellence offers solutions and accelerators to help derive business benefits faster by minimizing risk and cost and
by maximizing quality.
•
Solutions Innovation & Thought
Leadership Delivery Enablement Sales Support
Training to delivery team
Creation of Pilots and PoCs
Workshop enablement
Support in blueprint, solution,
and architecture
Domain audit/assurance
SME support for delivery
Support RFIs/RFPs
SMEs for solution architecting
End-to-End bid coordination/
management
Win Centre support through the
global Win Centre
CoE Lab and innovation hub
Innovative solution creation
PoVs and whitepapers
Market research and industry
trends
Industry-specific business
solution
Domain competency building
and providing training
Smart Energy Services
• SAP AMI platform solution
• Oracle AMI platform solution
• Sustainability offerings
• Testing: SES Testing
accelerators
Digital Utilities Transformation
• SAP & Oracle CIS/Billing
solution
• Mobility/ Multi Channel
solutions for utilities
• Intelligent BPM (iBPM)-
Customer Centric Digital
Transformation
14 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Our Utilities offerings and delivery are supported by strong alliances and partnerships
15 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Unique industry thought leadership
So Near Yet So Far: Why Utilities Need to Re-
Energize Their Digital Customer Experience
AMI information: For improved outage management
The Digital Utility: Research conducted in North
America by IDC Energy Insights on behalf of
Capgemini
Digital Transformation Benchmark: Emergence of
the Digital Utility
Advanced Distribution Management Systems
International Market Entry in the Photovoltaic Industry
Customer centric digital platform for utilities
Managed Business Services for Smart Metering
Cloud Power: Harnessing energy from renewable
sources for self-sufficient electricity communities
Points of View
16th edition released on October 28th, 2014 in
cooperation with Exane BNP Paribas, CMS Bureau
Francis Lefebvre, VaasaETT
Visit: www.capgemini.com/eemo
(through sponsorships, partnerships or expert presentations)
We are recognized as a leading contributor in
Utilities sector events
Events & Conferences European Energy Markets Observatory
Jan 28-30 DistribuTECH San Antonio, TX, USA
Feb 25-26 AVEVA World Summit London, UK
April 1-3 SAP Oil Conference Copenhagen Denmark
May 20-21 Ventyx World Conference Barcelona
Spain
Nov. 4-6 European Utilities Week Amsterdam, Netherlands
16 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Global Utilities Sector
Global Lead
Perry Stoneman PA: Kathy Taheri
Global/Central Functions
SMNO Sales Lead Peter Harris
Win Centre and SMNO William Nicholson
Smart Energy Services,
South Europe and LATAM Area Leader
Jacques Millery
Commercial Models and SMNO
Michael Malloni
DUT Lead CC Philippe Vié
Cloud Power Andy Heppelle
DiALM/Nuclear Thierry Jourdan
Calorie CoE Lead Somnath Chatterjee
Digital Contact Centre and ECS
Steven Harris
Utilities Marketing Lead Camilla Carlsson
17 Copyright © Capgemini 2015. All Rights Reserved
Capgemini’s Global Utilities Sector | December 2014
Belgium
Pierre Lorquet
Utilities Regional organization
Sweden
Anders Barsch
UK & Ireland
Apps: Jon Brooke
CC: Martin Wells
Brazil (CPM Braxis)
Fernando Schaeffer
France
Apps: Thierry Jourdain
CC: Jean-Pierre Dupé
Sogeti: Lucienne Jacquet
Spain
Apps: Victor Alcaraz
CC: Oscar Somarriba Guemes
Norway
Niclas Jacobsson
Australia
Dominic Del Giudice India
Somnath Chatterjee
Germany – Austria –
Switzerland
Apps: Christopher
Wieda
CC: Andreas Weiler
Italy
Antonio Barile
Netherlands
Apps: Joos Bleize
CC: Mark Schütz
China
Chen Ming
North America:
Rob McKay
Canada: Gord Reynolds
Slovakia
Roman Vransky
The information contained in this presentation is proprietary.
Copyright © 2014 Capgemini. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
www.capgemini.com
About Capgemini
With almost 140,000 people in over 40 countries, Capgemini is
one of the world's foremost providers of consulting, technology
and outsourcing services. The Group reported 2013 global
revenues of EUR 10.1 billion.
Together with its clients, Capgemini creates and delivers
business and technology solutions that fit their needs and drive
the results they want. A deeply multicultural organization,
Capgemini has developed its own way of working, the
Collaborative Business Experience™, and draws on Rightshore®,
its worldwide delivery model.
Learn more about us at www.capgemini.com.