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“Governments can, and should, be at the leading

edge of the information revolution, a model user of

new technologies to improve services to its citizens”

Jean Chretien, Prime Minister of Canada

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• These technologies are being harnessed to provide efficient and unobstructed access and delivery of information and serviceso Satellite networkso Wired and wireless telephone systemso Cable and data networko Personal digital assistants

• These tools have o Transformed businesseso Removed geographical boundarieso Promoted seamless communication

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• People today expect more from the nation’s leaders and are unafraid to compare their government with foreign counterparts and even with the private sector

• Corporate and private citizens both demand better services, more efficient business processes and more value for their taxes

• Government all over the world and at all levels, from federal to local, are responding by adopting new technologies and automating administrative operations

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• Ireland Revenue Commissioner has streamlined its operations by moving its services onto the Internet, thus saving significant amounts of taxpayers’ money and improved services

• In UK, Government Procurement Office (GPO) was established in response to the need for efficient and competitive procurement

• Singaporean government has built a eCitizen as a on-stop portal that provides a whole life-cycle of citizens from birth registration, school and university applications, job searches, marriage registration, housing loan applications to death registration

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• In Malaysia, ELX allows employers and employees alike to post their job vacancies and qualifications online

• E-Services project offers a range of government services to the citizenry, including the payment of utility bills, traffic fines and the renewal of driving licenses

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• To succeed in implementing E-Government, the government will have to reinvent the way it provides services and interacts with the people, to increase efficiency, convenience and accessibility of public sector services to individuals and of its internal operations

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Technology/Project E-Services EP GOE HRMIS PMS ELX

System ArchitectureWeb-basedClient/Server

GroupwareCalendaring and Scheduling SystemsVideo ConferencingWorkflow Management

Knowledge ManagementElectronic Document ManagementData Warehouse and Data Mining

Multimedia and Content Technologies

Digital Signatures

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• Central to all these solutions is the concern for privacy and security

• In E-Government, much focus is placed on certification, specification and deployment of Public Key Infrastructure and the use of digital signatures

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• Browsing or surfing the web has become a routine part of work and entertainment

• With a relatively low infrastructure and implementation cost, government services delivery over web-based technologies can be accessed anytime and anywhere, through personal computers or public kiosks

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• Physical forms and paperwork has been terribly inefficient – routing of the forms costs money and time

• Electronic forms has the advantage of being digital in nature and can be transported over computer networks and the routing is typically an automated function performed by computers virtually instantaneously

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• When the coordination of the work in progress fails, the results is the perception of a poorly managed and inefficient workforce with little regard for customer service

• Workflow management technologies automate and improve the coordination, communication and control of organisation work progress

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• The government has built a Web-based scheduling tool to resolve difficulties in scheduling meetings

• The GOE gives government schedulers the ability to organise, manage and run meetings more effectively

• Services available in these systems include scheduling of meetings, checking and booking free time slots of attendees and notification of the meetings

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• ICT industry innovations and other advancements together with the emergence of real-time, interactive virtual communication environments have saved time and shrunk distance

• Video conferencing, which uniquely blends computers, telecommunications and video technologies, has greatly increased communication capabilities regardless of location and results in potentially large cost saving

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• Governments hold vast amounts of information, if combined and harnessed intelligently, is knowledge that can be used to increase productivity and facilitate processes that flow across different agencieso Knowledge and lessons learnt from past projects

can be reused and leveraged for current undertakings

o Knowledge can be shared with both local and foreign team members

o Accurate information can be channeled to the appropriate people to reduce information overload and redundancy

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• Document management technologies allow organisations to control the production, storage, management and distribution of electronic documents resulting in more efficient use of information and controlled document flow

• These technologies will inevitably lead to cost savings and increase operational efficiencies

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• New hardware and software developments have enhanced the ability to capture, store, process, transmit and display still and motion images

• Governments have invested in a combination of visualisation software such as pictorial representation of complex computer calculations and imaging hardware, to overcome the weaknesses and increase productivity

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• The government requires broader access to information to support decision-making and operational processes and to facilitate its extended relationships

• information is gathered from various systems and sources and then organised and stored so that it is easily accessible to those who need it and when they need it

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• Digital signatures allow the government to authenticate the sender of a digitally signed electronic message

• They are key to preventing unauthorised access and message tampering in E-Government projects so that transactions carried out on the Internet can be performed in a secure and controlled environemnt

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• Digital Content Serviceso These technologies encompasses the capabilities

necessary to plan, create, manage, distribute and operate content-intensive multimedia services running on high performance networks

• Privacy and Rights Managemento Although digital signatures and biometrics establish

unique, irrefutable proof of identity, security and encryption guarantee safe transfer of information and money

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• Enterprise Interoperabilityo Allow real-time integration across organisations

• Reach and Mobilityo Allow anyone, anytime, anywhere access to

information and services