Canara Bank credit Cards
Transcript of Canara Bank credit Cards
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“E-banking as a technological change in
Canara bank”
Summer Training Report
IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE
AWARD OF THE DEGREE OF
MASTER OF BUSINESS ADMINISTRATION
Submitted by:
Amit Manish Khalkho
Admission no. 2011MB0010
Under the Guidance of
MR. P.R.DEV(Senior Manager, Mrktg. dept., Canara Bank, CO, RANCHI)
Department of Management Studies
Indian School of Mines, Dhanbad-826004
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ACKNOWLEDGEMENT
My first experience of project has been successfully, thanks to the support of friends &
colleagues with gratitude. I wish to acknowledge all of them. However, I wish to make
special mention of the following.
First of all I am thankful to my project guide Mr. C.TIROO Dhurwa, Ranchi Branch manager
under whose guideline I was able to complete my project. I am wholeheartedly thankful to
him for giving me his value able time & attention for providing me a systematic way for
completing my project in time.
I must make special mention of Dr. NILADRI DAS, my project in charge for his co-operation &
assistance in solving a technical problem. I would like thank to my H.O.D. Dr. J. K.
PATTANAYAK for proving me assistance in solving various problem encountered during
course of my project.
Amit Manish Khalkho
2011MB0010
Department of Management Studies
Indian School of Mines
Dhanbad.
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CONTENT
Chapter 1:- INTR ODUCTION ……………………………………………. 4
Chapter 2:- ABOUT ORGANIZATION ……………………………………. 6
2.1 Intr oductions …………………………………………………...7
2.2 E- Products………… ………………………………………….10
2.3 Inter net Banking ……………………………………………….11
2.4 ATM …………………………………………………………...13
2.5 Payment Card ……………………………….……………........15
2.6 Mobile Banking……………………………………………….16
2.7 Phone Banking………………………………………………..17
Chapter 3:- BACKGR OUND OF THE PROJECT …………………………18
3.1 Objective ……………………………………………………..19
3.2 Research Methodology ……………………………………….19
3.3 Source of Data ………………………………………………..19
3.4 Sam ple Design ……………………………………………….19
Chapter 4:- CASE- ANALYSIS ……………………………………………20
4.1 Literature Review and Previous Findings ……………..…….21
Chapter 5:- RESEARCH FINDINGS ……………………………………....43
5.1 Conclusion ……………………………………………………38
5.2 Limitations of Research ……………………………………...39
Other Works in Canara bank …………………………….….40
Bibliography………………………………………………………..41
Questionnaire…………………………………………………..42
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Chapter 1:-
INTRODUCTION
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INTRODUCTION
Online banking (or Internet banking or E-banking) allows customers of a financial
institution to conduct financial transactions on a secure website operated by the institution,
which can be retail or virtual bank, credit union or building society. It may include of anytransactions related to online usage
To access a financial institution's online banking facility, a customer having personal Internet
access must register with the institution for the service, and set up some password (under
various names) for customer verification. The password for online banking is normally not
the same as for telephone banking. Financial institutions now routinely allocate customer
numbers (also under various names), whether or not customers intend to access their
online banking facility. Customer numbers are normally not the same as account numbers,
because a number of accounts can be linked to the one customer number. The customerwill link to the customer number any of those accounts which the customer controls, which
may be cheque, savings, loan, credit card and other accounts.
To access online banking, the customer would go to the financial institution's website, and
enter the online banking facility using the customer number and password. Some financial
institutions have set up additional security steps for access, but there is no consistency to
the approach adopted.
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Chapter 2:-
ABOUT ORGANIZATION
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2.1 Introduction
Founded as Canara Bank Hindu Permanent Fund' in 1906, by late Sri. Ammembal
Subba Rao Pai, a philanthropist, this small seed blossomed into a limited company as
'Canara Bank Ltd.' in 1910 and became Canara Bank in 1969 after nationalization.
Sri Ammembal Subba Rao Pai
“A good bank is not only the financial heart of the community, but also one with an
obligation
of helping in every possible manner to improve the economic conditions of the
common people” - A. Subba Rao Pai
Founding Principles:
To remove Superstition and ignorance.
To spread education among all to sub-serve the first principle.
To inculcate the habit of thrift and savings. To transform the financial institution not only as the financial
heart of the community but the social heart as well.
To assist the needy.
To work with sense of service and dedication.
To develop a concern for fellow human being and sensitivity to
the surroundings with a view to make changes/remove
hardships and sufferings.
Sound founding principles, enlightened leadership, unique work culture andremarkable adaptability to changing banking environment have enabled Canara
Bank to be a frontline banking institution of global standards.
Significant Milestones
Year Events
1st July 1906 Canara Hindu Permanent Fund Ltd. formally registered with a
capital of 2000 shares of Rs.50/- each, with 4 employees.
1910 Canara Hindu Permanent Fund renamed as Canara Bank Limited
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1969 14 major banks in the country, including Canara Bank, nationalized
on July 19
1976 1000th branch inaugurated
1983 Overseas branch at London inaugurated Cancard (the Bank’s credit
card)Launched
1984 Merger with the Laksmi Commercial Bank Limited
1985 Commissioning of Indo Hong Kong International Finance Limited
1987 Canbank Mutual Fund & Canfin Homes launched
1989 Canbank Venture Capital Fund started
1989-90 Canbank Factors Limited, the factoring subsidiary launched
1992-93 Became the first Bank to articulate and adopt the directive principles
of “Good
Banking”.
1995-96 Became the first Bank to be conferred with ISO 9002 certification for
one of its
branches in Bangalore
2001-02 Opened a 'Mahila Banking Branch', first of its kind at Bangalore, for
catering
exclusively to the financial requirements of women clientele.
2002-03 Maiden IPO of the Bank
2003-04 Launched Internet & Mobile Banking Services
2004-05 100% Branch computerization
2005-06 Entered 100th Year in Banking Service. It Launched Core Banking
Solution in select
branches.
Number One Position in Aggregate Business among Nationalized
Banks
2006-07 Retained Number One Position in Aggregate Business among
Nationalized
Banks.
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Signed MoUs for Commissioning Two JVs in Insurance and Asset
Management with
international majors viz., HSBC (Asia Pacific) Holding and Robeco
Groep N.V
respectively
2007-08 Launching of New Brand Identity
Incorporation of Insurance and Asset Management JVs
Launching of 'Online Trading' portal
Launching of a ‘Call Centre’
Switchover to Basel II New Capital Adequacy Framework
2008-09 The Bank crossed the coveted Rs. 3 lakh crore in aggregate business
The Bank’s 3rd f oreign branch at Shanghai commissioned
2009-10 The Bank’s aggregate business crossed Rs.4 lakh crore mark.
Net profit of the Bank crossed Rs.3000 crore.
The Bank’s branch network crossed the 3000 mark.
As at March 2011, the total business of the Bank stood at Rs.5,00,000 crore.
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2.2 E- Products
Electronic banking, also known electronic fund transfer (EFT), uses computer and electronic
technology as a substitute for checks and other paper transactions. EFTs are initiated
through devices like cards or codes that let you, or those you authorize, access youraccount. Many financial institutions use ATM or debit cards and Personal Identification
Numbers (PINs) for this purpose. Some use other forms of debit cards and personal
Identification Numbers (PINs) for this purpose. Some use other forms of debit cards such as
those that require, at the most, your signature or a scan. The federal Electronic Fund
Transfer Act (EFT Act) covers some electronic consumer transactions. Following are the
electronic medium or products by which services are generally provided by the banks as a
part of e-banking services.
1) Internet Banking
2) ATM (Automatic Teller Machine)
3 Payment Cards (Debits/Credit Card)
4) Mobile Banking
5) Phone Banking
All the above mediums provide services, which can be, also known as “any time anywhere
banking”. This facilitates the customer of the bank to operate their account from any cornerof the world, without visiting local or any subsidiary branch of their banks. Efforts are made
by the bank not only to provide the facility to the customer, but also to reduce the
operational cost of the bank by providing e-banking services. So with this, banks have to
employ less staff and still would be able to deliver service to the customer, round the
corner.
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2.3 Internet Banking
Net banking is a web-based service that enables the banks authorized customers to access
their account information. It allows the customers to log on to the banks website with the
help of bank’s issued identification and personal identification number (PIN). The bankingsystem verifies the user and provides access to the requested services, the range
of products and service offered by each bank on the internet differs widely in there
content. Most banks offer net banking as a value-added service. Net banking has also led to
the emergent of new banks, which operate only through the internet and do not
exists physically, Such banks are called “virtual” banks or “Internet Only” banks. A couple of
years ago, there was a belief even among bankers that customers opening new accounts
wanted the online banking facility, just to ‘feel good’ and very few of them actually used
that services. Today, bankers believe that the trend from ‘nice to have’ is changing to ‘need
to have’ .after all it depends on how busy a person is. Services provided through InternetBanking:-1) Account information,2)E-cheques (Online Fund Transfer),3) Bill Payment Service,
4) Requests And Intimations, 5) Demat Account share trading.
1. Account information
Provides summary of all bank accounts Allow transaction tracking which enables retrieval of
transaction details based on cheque number, transaction amount, and date.Provide account
statement and transaction reports used on user-defined criteria. Customers can even
download and print the statement of accounts.
2 .E-Cheques ( Online Fund Transfer)
Customer can transfer funds: Transfer funds between accounts, even if they are in different
branches’ cities Customer can also transfer funds to any person having an account with the
same bank anytime, anywhere, using third party funds transfer option.
3. Bill Payment Service
Banks Bill Payment is the easiest way to manage bills. A/c holder can pay their regular
monthly bills i.e. telephone, electricity, mobile phone, insurance etc. at anytime, anywherefor free. Saves time and effort. Make bill payments at customer’s convenience form their
home or office. Lets a/c holders check their hill amount before it is debited form their
account. No debits to account without their knowledge. No more missed deadlines, no more
loss of interest – a/c holder can schedule their bills in advance, avoid missing the bill
deadlines as well as earn extra interest on their money. Track payment history – all
payments to a biller are stored automatically for future reference. No queuing up at
collection centers or writing cheque any more! Just a few clicks and customers account will
be debited for the exact amount they ask.
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4. Requests And Intimations
Can electronically submit a request for: Cheque -book Stop payment instructions Opening a
fixed deposit Opening a recurring deposit Intimate for the loss of ATM card Register online
for phone and mobile banking Cheque status Online application for debit card Issue a DD or
a Banker’s cheque form account at special rates. Just select the account to be debited form
and give details of the amount, location and beneficiary. The demand draft will be couriered
to a/c holder at their mailing address. Customers can get their applications for issuance of
Letters of Credit and Bank Guarantees processed online Book your Railways Ticket Online
5. Demat Account and Share Trading Demat Account
Demat is commonly used abbreviation of ‘Dematerialisation’, which is a process whereby
securities like share, debentures are converted from the ‘material’ (paper documents)unto
electronic data and stored in the computer of an electronic Depository. A depository is a
security ‘banks,’ where dematerialized physical securities are held in custody, and form
where they can be traded. This facilitates faster, risk-free and low cost settlement.
6. Share Trading
In share trading a customer can buy and sell securities online without stepping into
a broker’s office. Once the share are dematerialized then the trading can be done from
home or office. As demat a/c are directly linked to the customer’s bank a/c, so there is noneed to write cheque for the payments or to fill up the slips to deposit the cheque. Amount
for the purchase and sale of securities is automatically debited or credited to their bank a/c.
it also brings the same convenience while investing in Mutual funds also Hassle free and
Paperless.
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2.4 ATMs
Automated Teller Machines or 24-hour Tellers are electronic terminals that let you
bank almost anytime. To withdraw cash, make deposits, or transfer funds between
accounts, you generally insert an ATM card and enter your PIN. Some financial institutionand ATM owners charge a fee, particularly to consumers who don’t have accounts with the
more on transactions at remote locations. Generally, ATMs must tell you they charge a fee
and its amount on or at the terminal screen before you complete the transaction. Check the
rules of our institution and ATMs you use to find out when or whether a fee is charged .It
won’t be just if I start explaining what an ATM is. ATMs and cash dispensers are by far the
largest investment ever made in electronic self-service by financial institutions. Over US$ 40
billion has been invested in simply buying these machines and many times that in running
them. There are now over 1.1 million machines operating in over 140countries worldwide.
The banks are losing the cashier’s checks, check cashing and even cash dispensing to the c-stores and grocery stores. They are asleep at the switch and watching more transactions
walk away to convenience stores and supermarkets that provide 24 hour access and
integrated transactions. ATMs do provide a larger set of functions, such as check cashing,
ticket sales or money orders. We already know that cash dispensing as a dedicated function
is a sustainable applications, the question is whether that application can be incorporated
successfully into a more complex consumer product that offers multiple applications. It is
worth noting that, due to market saturation, overall ATM usage is increasing while
transaction volume on a per-ATM basis is now in decline.
1.Cash withdrawal
Withdraw up to Rs.25,000/- per day from your account. Fast cash options provides the
facility of withdrawing prefixed amounts. Ultra Fast Cash options allows you to withdraw
Rs.5000/- in one shot.
2.Balance Enquiry
Know your ledger balance and available balance
3.Mini Statement
Get a printout of your last 8 transactions and your current balance.
4.Deposit Cash / Cheques
Available at all full function ATMs. Customers can deposit both cash and cheques. / Cash
deposited in ATMs will be credited to the account on the same day (provided cash is
deposited before the clearing) and cheques are sent for clearing on the next working day.
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5.Funds Transfer
Transfer funds from one account to another linked account in the same branch.
6.PIN Changes
Change the Personal Identification Number (PIN) of ATM or Debit card.
7.Payments
The latest feature of our ATMs, this functionality can be used for payment of bills, making
donations to temples / trusts, buying internet packs, airtime recharges for prepaid mobile
phones and much more.
ATM Advantages
24-hour access to cash
Fast cash
Balance inquiry
Mini-statement request
Cheque book request
Funds transfer
PIN change
Bill Pay
Anytime cash deposits
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2.5 Payment Card
A payment card is a card that can be used by a cardholder and accepted by a merchant to
make a payment for a purchase or in payment of some other obligation.
There several types of payment cards in the marketplace which have several features in
common. Payment cards are embossed plastic cards the size of which comply with a
standard and have an embossed bank card number conforming with the numbering
standard.
Types of payment cards
1.Credit card
A credit card is part of a system of payments named after the small plastic card issued to users of the
system. It is a card entitling its holder to buy goods and services based on the holder's promise to
pay for these goods and services.The issuer of the card grants a line of credit to the consumer or the
user from which the user can borrow money for payment to a merchant or as a cash advance to the
user.
2.Debit Card
A debit card is a plastic card that provides an alternative payment method to cash when making
purchases. Functionally, it can be called an electronic cheque, as the funds are withdrawn directly
from either the bank account, or from the remaining balance on the card. In some cases, the cards
are designed exclusively for use on the Internet, and so there is no physical card.
The use of debit cards has become widespread in many countries and has overtaken the cheque,
and in some instances cash transactions by volume. Like credit cards, debit cards are used widely for
telephone and Internet purchases, and unlike credit cards the funds are transferred from the
bearer's bank account instead of having the bearer to pay back on a later date.
Debit cards can also allow for instant withdrawal of cash, acting as the ATM card, and as a cheque
guarantee card. Merchants can also offer "cashback"/"cashout" facilities to customers, where a
customer can withdraw cash along with their purchase.
3.Fleet card
A fleet card is used as a payment card most commonly for gasoline, diesel and other fuels at gas
stations. Fleet cards can also be used to pay for vehicle maintenance and expenses at the discretion
of the fleet owner or manager. The use of a fleet card also eliminates the need for cash carrying, thus
increasing the level of security felt by fleet drivers. The elimination of cash also makes it easier to
prevent fraudulent transactions from occurring at a fleet owner or manager’s expense.
Fleet cards are unique due to the convenient and comprehensive reporting that accompanies their
use. Fleet cards enable fleet owners/managers to receive real time reports and set purchase controls
with their cards helping them to stay informed of all business related expenses.
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2.6 Mobile Banking
Mobile banking (also known as M-Banking) is a term used for performing balance checks,
account transactions, payments, credit applications and other banking transactions through
a mobile device such as a mobile phone or Personal Digital Assistant (PDA). The earliestmobile banking services were offered over SMS, a service known as SMS banking. With the
introduction of the first primitive smart phones with WAP support enabling the use of
the mobile web in 1999, the first European banks started to offer mobile banking on this
platform to their customers.
Mobile banking has until recently (2010) most often been performed via SMS or the Mobile
Web. Apple's initial success with I-Phone and the rapid growth of phones based
on Google's Android (operating system) have led to increasing use of special client
programs, called apps, downloaded to the mobile device.
Mobile banking services
1. Account information,
2. Payments, deposits, withdrawals, and transfers.
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2.7 Phone Banking
Now your bank account is now just a phone call away. Through Phone Banking you can:
Check your account balance.
Check the last 5 transactions in your account.
Enquire on the cheque status.
Have a mini statement faxed across to you.
Request for a cheque book / Account statement.
Enquire on your Fixed deposits / TDS.
Open a fixed deposit
Request for Demand Draft / Managers Cheques.
Transfer funds amongst your linked accounts
Do a stop cheque payments.
Report loss of your ATM /Debit Card.
Product information.
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Chapter 3:-
BACKGROUND OF
THE PROJECT
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3.1Objective
Penetration of the use of E-banking i.e. ( Internet Banking, Mobile Banking, Paymentcards, ATM, Phone Banking among canara bank customers related to demographic
factors.
3.2Research methodology
In the research part firstly I have used survey method by self filling up questionnaire by the
answers given by the customer when they visit bank and secondly used observatory method
about how many of the customer use different techno product when they came to bank to
activate there techno product.
Then thirdly I have used column chart to show the variables for research done on 50
customers.
3.3 Source of Data:
Primary data source: Questionnaire.
Secondary data source: Bank’s web site, internet, previous research papers.
3.4 Sample Design:
Sample size: 50.
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CHAPTER 4:-
CASE- ANALYSIS
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4.1 Literature Review and Previous Findings
As survey conducted on 50 canara bank’s customer to find the penetration of most
commonly used technological product of canara bank ranked from 1-100 scale and shown
the difference in the column chart .The survey was based on demographic basis core
focused on-1.Occupation,2.Income,3.Education,4.Age,5.Gender.
1. Internet Banking
Occupation
The Occupation chart represent that internet banking is mostly used by senior executives
group of customers and decline in its uses by other groups who are less professionals.
Income
0
10
20
30
40
50
Occupation
Occupation
0
10
20
30
40
50
60
7 lakh< 6-6.99
lakh
5-5.99
lakh
4-4.99
lakh
1-2.99 1 lakh>
Income
Income
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The income chart represent that internet banking is mostly used by high income group of
customers and decline in its uses by least earning groups .
Education
The education chart represent that most educated customer mostly used internet banking
and decline in its uses by less educated groups .
Age
The age chart represent that mostly the middle age group uses internet banking and decline
in its uses by senior citizen groups .
0
10
20
30
40
50
60
Post
Graduate
Graduate Under
graduate
SSC/HSC others
Education
Education
0
10
20
30
40
50
60
61+ 46-60 36-45 26-35 18-25
Age
Age
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Gender
The gender chart represent that mostly the male dominant group uses the internet banking
and decline in its uses by female groups .
0
10
20
30
40
50
60
70
80
Male Female
Gender
Gender
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2. Mobile Banking
Occupation
The Occupation chart represent that mobile banking is mostly used by senior executives
and businessman group of customers and decline in its uses by other groups who are less
professionals.
Income
The income chart represent that mobile banking is mostly used by high income group of
customers and decline in its uses by least earning groups .
0
510
15
20
25
30
35
40
Occupation
Occupation
0
5
10
15
2025
30
35
40
45
50
7 lakh< 6-6.99
lakh
5-5.99
lakh
4-4.99
lakh
1-2.99 1 lakh>
Income
Income
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Education
The education chart represent that most educated customer mostly used mobile banking
and decline in its uses by less educated groups.
Age
The age chart represent that mostly the middle age group uses mobile banking and decline
in its uses by senior citizen groups.
0
10
20
30
40
50
Post
Graduate
Graduate Under
graduate
SSC/HSC others
Education
Education
0
10
20
30
40
50
61+ 46-60 36-45 26-35 18-25
Age
Age
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Gender
The gender chart represent that mostly the male dominant group uses the mobile banking
and decline in its uses by female groups.
0
10
20
30
40
50
60
70
Male Female
Gender
Gender
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3. Payment card (Debit/Credit card)
Occupation
The Occupation chart represent that payment card is mostly used by self employed and
business group of customers and decline in its uses by other groups .
Income
The income chart represent that payment cards are mostly used by middle income group of
customers and less decline in its uses by other earning group .
0
5
10
15
20
25
30
Occupation
Occupation
0
5
10
15
20
25
30
7 lakh< 6-6.99
lakh
5-5.99
lakh
4-4.99
lakh
1-2.99 1 lakh>
Income
Income
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Education
The education chart represents that highly educated customer mostly used payment cards
and decline in its uses by less educated groups.
Age
The age chart represent that mostly the middle age group uses payment card and decline in
its uses by senior citizen groups.
0
5
10
15
20
25
30
35
40
Post
Graduate
Graduate Under
graduate
SSC/HSC others
Education
Education
0
5
10
15
20
25
30
35
40
61+ 46-60 36-45 26-35 18-25
Age
Age
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Gender
The gender chart represent that there is equal distribution in the use of ATM by both male
and female.
0
10
20
30
40
50
Male Female
Gender
Gender
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4. Atm
Occupation
The Occupation chart represent that ATM is mostly used by self employed and business
group of customers and decline in its uses by other groups.
Income
The income chart represent that ATM are mostly used by average income group of
customers and decline in its uses by high earning groups.
0
5
10
15
20
25
30
Occupation
Occupation
0
5
10
15
20
25
30
7 lakh< 6-6.99
lakh
5-5.99
lakh
4-4.99
lakh
1-2.99 1 lakh>
Income
Income
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Education
The education chart represent that high educated customer mostly used ATM and decline in
its uses by less educated groups.
Age
The age chart represent that mostly the middle age group uses ATM and decline in its uses
by senior citizen groups.
0
5
10
15
20
25
30
Post
Graduate
Graduate Under
graduate
SSC/HSC others
Education
Education
0
5
10
15
20
25
30
61+ 46-60 36-45 26-35 18-25
Age
Age
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Gender
The gender chart represent that there is slight difference in distribution in the use of ATM
by both male and female.
0
10
20
30
40
50
60
Male Female
Gender
Gender
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5. Phone Banking
Occupation
The Occupation chart represent that phone banking is mostly used by self employed and
business group and senior executive of customers and decline in its uses by other groups.
Income
The income chart represent that phone banking are mostly used by high income group of
customers and decline in its uses by less earning groups.
0
5
10
15
20
25
30
Occupation
Occupation
0
5
10
15
20
25
30
7 lakh< 6-6.99
lakh
5-5.99
lakh
4-4.99
lakh
1-2.99 1 lakh>
Income
Income
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Education
The education chart represent that high educated customer mostly used phone banking and
decline in its uses by less educated groups .
Age
The age chart represent that mostly the middle age group uses phone banking and decline
in its uses by senior citizen groups .
0
5
10
15
20
25
30
35
40
Post
Graduate
Graduate Under
graduate
SSC/HSC others
Education
Education
0
5
10
15
20
25
30
35
40
61+ 46-60 36-45 26-35 18-25
Age
Age
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Gender
The gender chart represent that there is high in the use of phone banking by male than
female .
0
10
20
30
40
50
60
70
Male Female
Gender
Gender
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CHAPTER 5:-
RESEARCH AND
FINDINGS
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From the following case analysis the research and finding were that:-
1.The customer mostly use internet banking, payment card, ATM, and lower by the use of
mobile banking which is near to these above ones and least used is the phone banking.(see
above chart).
2. The techno products are used by the senior executives, high income, highly educated and
mostly by the middle aged people and it does not have the accurate proposition of the
gender that uses these products.
3. The reason that the customer uses these products are:-
Time Saving
User friendly
Confidentiality
Hassle free in processing
Security
Cheaper
4.The customer who have saving accounts also have debit cards as well as it shows a rise in
the payment bar.
5.The chart also shows that there is less acquaintance of the phone banking may be by the
unaware of its popularity.
0
5
10
15
20
25
Comparision Of E-Product
Comparision Of E-Product
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5.1 Conclusion
This Dhurwa, Ranchi branch mostly have 80% of customer having salary accounts of HEC,
KENDRIYE VIDIYALAY staff. The awareness is still low for these techno products as the staffs
of the banks are not updated with the latest technological changes of the system. If theinfluence of techno product will increase it will reduce the bank’s operation cost.
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5.2 Limitations of Research
The limitations of this research are :-
1. The data accuracy might may not be exact because of the people may be not concern
about the question that were asked.
2. The banks environment does not permitted to put disturbance to the bank’s customer
for time taken for answering the question as they were in bank for their own banking
purpose.
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Other Works in Canara Bank
More than 30 internet and SMS banking facilities was activated by me to the
existing customers.
I issued almost more than 40 ATM cum debit card to the existing customers. I opened more than 60 savings account and joint account in Dhurwa branch.
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Bibliography
Books & journals:
Marketing Management by R.C.Aggrawal.
Websites:
1. http://www.canarabank.com/English/Home.aspx ,
2. http://en.wikipedia.org/wiki/Internet_banking,
3. http://www.google.co.in/
4. http://freeonlinesurveys.com/
5. http://www.internetworldstats.com/emarketing.htm
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Questionnaire (Plz. Tick where ever applicable)
To Study the penetration of techno product in Canara Bank
Name: ……………………………………………………………………………..
Age : 18-25 25-35 35 – 45 45and above
Gender: Male Female
Occupation: Service Business Student Others ……………………………
Education: Matriculate Graduation Post Graduation Other………………….
Income pm: Less than 15000 20000 – 25000 25000 – 35000 Above 35000
Address:..............................................................................................................................
E-mail I’d: …………………………………………………………………………………………..
Contact no.……………………………………………………………………………………………….
1. Which account do you have in Canara Bank?
1. SB 2.CA 3. JOINT 4.RD 5.FIXED
2. Do you know about these techno products?
1. Yes 2.No 3.Can’t say
3. If Yes, through what sources you have come to know about the
product?
1.Staff 2.Friend 3.Brochure/AD 4.Other,………………….
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4. Which type of Service you prefers the most?
1.Internet Banking 2. ATM 3. Payment Cards 4. Mobile Banking
5. Phone Banking
5.Which of following others banks do you have account?
1. ICICI Bank 2. SBI Bank 3.HDFC BANK 4.Axis Bank5. Other Pls. specify __________________