Management Information Systems

28.01.2013

Can Business Process Management Make a Difference?

Outline

1. Why are large companies good candidates for BPM?

2. What were the business benefits for each company? How did

it change their business?

3. Possible problems with extending BPM across a large number

of business processes.

4. What companies stand to gain the most by implementing

BPM?

Large companies and BPM

• Large companies are good candidates for BPM

Disparate Existing Tools and Applications

Identical Process Steps

Lack of Data Consistency

Decentralized Documentation

Unstructured Process Knowledge

Process Assessment Difficulties

Low Speed to Market

Business Process Management

Capitalize New Opportunities

Optimize Use of Resources

Sustainable Growth and Performance

Streamline Business Processes

Business benefits

• AmerisourceBergen, one of the world’s largest pharmaceutical

services companies

• Metastorm BPM software for analyzing, managing, and redesigning

business processes

• First BPM project intended to automate and implement an online

collaborative contract and chargeback process

• Results encouraged the company to expand BPM to other areas of

the business

Business benefits

• Diebold, global leader in integrated self-service delivery and security

systems and services with worldwide operations

• Progress Savvion’s BusinessManager BPM solution to understand

and improve order fulfillment process

• BPM project generated real time visibility of the order process to

analyze, control, and improve its execution

• Pleased with the results, Diebold immediately used

BusinessManager for other processes

Possible problems

• Spanning a large processes with one BPM:

Companies that stand to gain the most

1. Large companies

•Synergies in compliant process across

several divisions

•Overview: Extensive list of

different products and

business processes

•Decrease number of employees

and process failures by

automation and process

redesign

Companies that stand to gain the most (cont.)

2. Customer-orientated companies

•Fast response times

•Immediate feedback

•Automation: customers work themselves

(self-service)

•Customer convenience and satisfaction

•Depending on reliable customer data in

different entities and divisions

Companies that stand to gain the most (cont.)

3. Online companies and start-ups

•Modern processes and technologies lower

resistance to changes faster adaptions of

redesigned processes

•Collaboration across different functions

•Lower budget simpler processes

4. High risk Businesses (e.g. financial)

•Risky processes

What is your personal experience with BPM?