Features and benefits

> Provides access to email, faxes and

voicemail from any touchtone phone or

desktop PC

> Improves user productivity and organi-

zation through a single messaging

access point

> Enables the mobile worker to remain

engaged with email by phone, speech

activated messaging (SAM), and access

to voice and fax messages from mobile

email-enabled devices such as PDAs

> Reduces or eliminates training by

providing a simple, streamlined user

interface

> Does not impact email servers or

generate high volumes of LAN or WAN

traffic

> Can be used with a variety of client

environments, including Microsoft

Outlook, Lotus Notes, Novell Group-

Wise, Macintosh, Linux and Citrix

> Supports multiple systems, including

Nortel Meridian 1*, Nortel Communi-

cation Server 1000, Nortel Communi-

cation Server 2100, Nortel Meridian*

SL-100 and Nortel DMS-100

Nortel’s CallPilot solution fulfills theneeds of unified messaging for our enter-prise customers by providing advancedmessaging features without sacrificingtraditional voicemail features in an IT-friendly solution. CallPilot does thiswhile being intuitive to use, simple toadminister and easy to install and main-tain. With CallPilot Unified Messaging,Nortel delivers a solid application thatwill improve productivity and allow your

enterprise to operate more efficiently.

Unified communications is the unifica-tion of presence, real-time communica-tions (IM, telephony, video andapplication sharing) and near real-timecommunications (email, voicemail andfax) into a single user experience,anytime, anywhere, over any device.Unified messaging is an integral compo-nent of an overall unified communica-tions strategy. Encompassing the nearreal-time components of a unified

communications solution, unified

Product BriefNortel CallPilot Unified MessagingIncrease productivity through unified access to email, voicemail and fax — with richer user experience and lower TCO

messaging can give your employeesimmediate access to messages and fromvirtually any device.

CallPilot provides powerful mobilitysolutions that are designed to enhancethe efficiency of today’s highly mobileworkforce. Imagine the convenience ofbeing able to check your email from anytelephone — including your mobilephone. This includes being able to accessvoicemail, email and even incomingfaxes from any PC or PDA. Combinedwith CallPilot’s advanced text-to-speechcapabilities, you can make these time-saving features become a reality. The net effect? A competitive advantage,improved user productivity and reducedbusiness costs.

Our breadth of experience and leader-ship in delivering quality messaging solu-tions cannot be matched in the industry.CallPilot was modeled after our award-winning voicemail application, MeridianMail, and extended to become a robustunified messaging solution. Because ofthis, many of the traditional voicemailfeatures that enterprise businesses havecome to expect are available in CallPilotUnified Messaging.

One key differentiator that sets CallPilotapart from other unified messagingproducts is that CallPilot has absolutelyno impact on the email server. Manyunified messaging systems require exten-sive integration with the email server,which can end up impacting emailcapacity, not to mention the administra-tive nightmare of implementation andongoing maintenance. With CallPilot,voice and fax messages are stored safelyon the CallPilot Unified Messagingserver so that there is no impact to theemail server.

Additionally, CallPilot will not flood the network with traffic since only themessage header information is put ontothe LAN. Messages are made availablefor playback on an as-needed basis,through the PC using a simple-to-operate GUI player, ensuring thatnetwork performance is not degraded.And to ensure that the office environ-ment is not disrupted, the network

administrator can set parameters thatprevent voice messages from beingplayed back on PC speakers.

CallPilot Unified Messaging

CallPilot provides you with threepowerful ways to maximize the effective-ness of your global workforce:

> Access to voice and fax messages from within the email client

> Access to voice, email and fax messages via the phone

> Access to voice, email and fax messagesfrom any Web browser-enabled PC

These advanced capabilities will helpyour employees work more efficiently,both as individuals and as members ofworkgroups, and are designed to helpyour business provide best-in-classservice and support to your customersand business partners.

2

Figure 1. Unified messaging boosts productivity by eliminating the hassle of multiple email and voicemail accounts. All messages, including incoming faxes, are clearlydisplayed in a single window on the desktop PC.

‡Figure 1 represents an integrated view of CallPilot Unified Messaging.

Traditional voicemailfeatures preserved in CallPilot

• Remote Services Activation –Turn on emergency auto attendants remotely

• Auto Attendant – GUI-basedApplication Builder simplifiesbuilding auto attendants

• Voice Forms – An inexpensive wayto collect customer information

• Meridian Mail Telephone UserInterface (TUI) – No retraining forusers familar with Meridian Mail

• Octel Aria/Serenade TUIEmulation – Familiar keypadsequence for users transitioning to CallPilot

Access from the email client

CallPilot gives employees unified accessto their messages — including voice, faxand email messages — from within theuser’s familiar email client. Instead ofsimply seeing an envelope icon onscreenthat represents email, users will also seetelephone and fax machine icons thatrepresent voicemail and incoming faxes.And, voice and fax messages can beaccessed from mobile email devices.Additionally, customers using CitrixMetaframe in a Windows terminal server environment can also provideCallPilot Unified Messaging capabilitiesto their users.

> Voice messages can be retrieved andcomposed with the click of a mousefrom the user’s email inbox. Voicemessages can be played and recordedusing the PC or the user’s desktopphone, and then sent to other voice-mail users or as an attachment via email.

> Faxes can be received directly into the user’s email inbox. Faxes can beprinted locally on a desktop ornetwork printer, printed on another

fax machine or forwarded to anotheruser. New faxes can also be created and sent, using a custom cover page,to one or multiple users.

> Email can be accessed and replied toquickly and easily, whether the user isin their office at the corporate site orhalfway around the world. Supportedemail client environments includeMicrosoft Outlook, Lotus Notes andNovell GroupWise.

Access by phone

With CallPilot, retrieving voice andemail messages from any phone is as easyas speaking the word “Play”. Users canreview their email by phone using thepowerful CallPilot Text-to-Speech (TTS)feature, which is capable of readingemail aloud in different languages andautomatically detecting the language.Just pick up any phone, including amobile phone, and you’ll be able tolisten to your email, and even directmessages to a networked printer.CallPilot also enables users to easily scan, play back, save or forward theirregular voicemail messages.

Access from a Web browser

The My CallPilot Web interfaceprovides users with access to their voice,fax and email messages from any Webbrowser, at any location. Users can alsomanage their personal mailbox from My CallPilot and access user guides andsupport information. My CallPilotmakes it easy for users to managepersonal distribution lists, notificationoptions, greetings, passwords and more— all from an intuitive Web user inter-face. And, for Macintosh and Linuxusers, a My CallPilot Web client is alsoavailable.

CallPilot Unified Messaging furtherimproves user productivity by providinga number of features that will simplifyday-to-day communications. Some ofthese include:

> Contact Sender allows users to initiatea telephone call to the sender of avoice, fax or email message with theclick of their mouse. No directorylook-up or dialing — CallPilot will do it for you and save you time.

> Click-to-Call with CallPilot givesusers the ability to initiate a telephonecall from any directory entry. Again,no directory look-up or dialing. Justpoint and click and let CallPilot do

the rest.

> Instant Messaging with CallPilot will bridge the gap between themessaging world and the world of real-time communications. With thisfeature, users can respond to messagesusing their familiar instant messagingclient with the click of their mouse.And, CallPilot provides the senderspresence status within the CallPilotmessage using color-coded icons.

3

Figure 2. The My CallPilot Web messaging interface provides access to voice-mail, email and fax messages from any location.

Contact Center integration††

Companies that have implemented aNortel Contact Center solution can alsotake advantage of powerful new voiceservices offered by the synergy deliveredwith the integration of CallPilot andContact Center.

> Callers who are waiting to speak with anagent can briefly leave the queue, leave avoice message and then re-enter thequeue without losing their place in line.

> Broadcast announcements can beplayed informing callers of specialpromotions, with up to 50 callerssupported by a single CallPilot port.

> Saves money by eliminating the needfor Meridian Mail in contact centers,and facilitates a quick migration fromMeridian Mail by importing existingscripts.

> Open voice sessions prompt callers for information and supply expectedwait times.

> Auto attendant prompts can be changedremotely through remote services activa-tion. Emergency off-site changes can beaccomplished with ease.

> CallPilot can interoperate with ContactCenter Multimedia forwardingcustomer voicemails to multimediaskillsets. Agents never have to checkfor voicemails.

CallPilot in the network

CallPilot provides several key networkfunctions, including:

> Compatibility with Meridian Maillocation-specific and network-widebroadcasts.

> Enables a single CallPilot server tomeet the needs of enterprise net-works spanning multiple time zones,resulting in reduced equipment costsand simplified system management.

> Supports “Names Across the Network”name dialing, name addressing andspoken name verification via IP-basedVPIM networking. This advancedtechnology improves network trans-parency to users, and reduces thepotential for misdelivered messages.

> CallPilot directory synchronizationwith Microsoft Active Directory viaLDAP makes it easy to manage sub-scriber information across the network.

Security

CallPilot also provides several key securityfeatures, including strong authenticationoptions as well as message encryptionoptions. In addition, Secure Sockets Layer(SSL) encryption provides an even greaterlevel of security for your CallPilot UnifiedMessaging system.

Deployment and managementsimplicity

Deploying CallPilot Unified Messagingto users is quick and easy. Administratorscan quickly deploy the CallPilot desktopmessaging email plug-in using auto-mated corporate software deliverysystems such as Microsoft SMS andIBM Tivoli. And, with My CallPilotWeb messaging, there is no user softwareto install, making it even easier to deployunified messaging. Since CallPilot doesnot interfere or impact the email server,no additional adjustments to the existingemail environment are required, whichwill please the IS department and removeobstacles for the deployment of unifiedmessaging within your organization.

CallPilot will give you the ability to bring disparate messaging together and

take back the countless hours that are lost during a typical business day.

†† Available for Meridian 1 and Communication

Server 1000 systems only.

Directories

VoicemailFax mail Email

Phone calls

CallPilot

Faxmachines

PDAs

PCs

Webterminals

RIMdevices

PagersCell

phones Telephones

Figure 3. A powerful blend of hardware and software, CallPilot unites a wide range of communications technologies into a single business tool designed to maximizepersonal productivity.

4

5

CallPilot Manager provides Web-basedadministration, reporting and configura-tion capabilities from any location. Byenabling the network to be managedeither from the central site or from aremote location, this innovative Web-based solution increases the effective-ness of key administrative personnel,reducing the total cost of networkownership. The CallPilot Manager application can be accessed from anybrowser-enabled PC, eliminating theneed to install client software on theremote workstations. Management capabilities include routine management,report generation, wizard-based setupsand documentation.

A winning choice

Staying connected to customers andbusiness affiliates, while increasingproductivity and reducing operatingexpenses, is key in today’s fast-pacedbusiness environment. CallPilot can give your business the advantage it needs to become successful in a world where customers require an immediate response. Whether it’sboosting employee productivity for office workers or enabling better productivity for an organization withmobile workers, CallPilot UnifiedMessaging has delivered on its promise of messaging anywhere, anytime,without limits.

Figure 4. CallPilot Manager provides a Web-based management interface that can be accessed from any location.

Nortel is a recognized leader in delivering communications capabilities that make thepromise of Business Made Simple a reality for our customers. Our next-generation tech-nologies, for both service provider and enterprise networks, support multimedia andbusiness-critical applications. Nortel's technologies are designed to help eliminate today’sbarriers to efficiency, speed and performance by simplifying networks and connectingpeople to the information they need, when they need it. Nortel does business in morethan 150 countries around the world. For more information, visit Nortel on the Web atwww.nortel.com. For the latest Nortel news, visit www.nortel.com/news.

For more information, contact your Nortel representative, or call 1-800-4 NORTELor 1-800-466-7835 from anywhere in North America.

Nortel, the Nortel logo, Nortel Business Made Simple, the Globemark, DMS, Meridianand CallPilot are trademarks of Nortel Networks. All other trademarks are the propertyof their owners.

Copyright © 2007 Nortel Networks. All rights reserved. Information in this documentis subject to change without notice. Nortel assumes no responsibility for any errorsthat may appear in this document.

NN101801-112707

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