Call Quality: How to Define, Measure, and Optimize Your Best Inbound Callers
Transcript of Call Quality: How to Define, Measure, and Optimize Your Best Inbound Callers
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Call Quality: How to Define, Measure, and Optimize Your Best Inbound Callers
#InvocaSummit 2
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Agenda
3 Steps to Success Call Outcomes Product VisionQuestions
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Panel Speakers
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Dan AltmanManager, Brand
Marketing
Jarum FeichkoMarketing Manager
Sean StorlieSr. Product Manager
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3 Steps to Success
1.) Define what a quality caller means to you.
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3 Steps to Success
1.) Define what a quality caller means to you.2.) Measure quality with one source of truth.
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3 Steps to Success
1.) Define what a quality caller means to you.2.) Measure quality with one source of truth. 3.) Optimize marketing efforts to get more.
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Call Outcomes
Helping marketers define, measure, and optimize quality callers all within Invoca.
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Define
Easily define what traits define a quality caller.
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Define
Easily define what traits define a quality caller.
#InvocaSummit 10
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Define
Easily define what traits define a quality caller.
#InvocaSummit 11
![Page 12: Call Quality: How to Define, Measure, and Optimize Your Best Inbound Callers](https://reader036.fdocuments.net/reader036/viewer/2022070510/58ac13e11a28ab33178b60bd/html5/thumbnails/12.jpg)
Define
Easily define what traits define a quality caller.
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![Page 13: Call Quality: How to Define, Measure, and Optimize Your Best Inbound Callers](https://reader036.fdocuments.net/reader036/viewer/2022070510/58ac13e11a28ab33178b60bd/html5/thumbnails/13.jpg)
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Define
Easily define what traits define a quality caller.
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Measure
Share call outcomes with your marketing stack to easily measure quality callers.
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Measure
Share call outcomes with your marketing stack to easily measure quality callers.
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Optimize
View high and low performers within a single view to optimize marketing.
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Questions?
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