Call Quality: How to Define, Measure, and Optimize Your Best Inbound Callers
Transcript of Call Quality: How to Define, Measure, and Optimize Your Best Inbound Callers
Call Quality: How to Define, Measure, and Optimize Your Best Inbound Callers
#InvocaSummit 2
Agenda
3 Steps to Success Call Outcomes Product VisionQuestions
#InvocaSummit 3
Panel Speakers
#InvocaSummit 4
Dan AltmanManager, Brand
Marketing
Jarum FeichkoMarketing Manager
Sean StorlieSr. Product Manager
3 Steps to Success
1.) Define what a quality caller means to you.
#InvocaSummit 5
3 Steps to Success
1.) Define what a quality caller means to you.2.) Measure quality with one source of truth.
#InvocaSummit 6
3 Steps to Success
1.) Define what a quality caller means to you.2.) Measure quality with one source of truth. 3.) Optimize marketing efforts to get more.
#InvocaSummit 7
Call Outcomes
Helping marketers define, measure, and optimize quality callers all within Invoca.
#InvocaSummit 8
Define
Easily define what traits define a quality caller.
#InvocaSummit 9
Define
Easily define what traits define a quality caller.
#InvocaSummit 10
Define
Easily define what traits define a quality caller.
#InvocaSummit 11
Define
Easily define what traits define a quality caller.
#InvocaSummit 12
#InvocaSummit 13
Define
Easily define what traits define a quality caller.
Measure
Share call outcomes with your marketing stack to easily measure quality callers.
#InvocaSummit 14
#InvocaSummit 15
Measure
Share call outcomes with your marketing stack to easily measure quality callers.
Optimize
View high and low performers within a single view to optimize marketing.
#InvocaSummit 16
Questions?
#InvocaSummit 17