Call for Service Proposals

8/8/2019 Call for Service Proposals

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Call for Service Proposals (CSP) Service

Provider Temporary Resident and Visa

Applications

Responds to CSP

Contact Information:

Name: Rene Rodriguez Capetillo

Home Address: 2772 Epigmenio Preciado Street, Seattle, Zapopan 45150, Jalisco MEXICO

Business Address: 284 Zaragoza Street, Centro, Guadalajara 44280, Jalisco MEXICO

Business Phone: +52 (33) 36585859

Home Phone: +52 (33) 36562315

Cell Phone: +52 (33) 38461223

E-Mail: [email protected]

Business e-mail: [email protected]

I accept and understand all the terms and conditions of the CSP

______________________ ___

René Rodriguez Capetillo Date



Section 1 of the CSP

Noted


Noted


Noted. All the fees for all the services that we are going to offer are on the separate envelop


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Noted. The hours of service will be from 8:45am to 7:00pm Monday to Friday unless otherwise specify by the

Embassy of Canada


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Section 10 of the CSPNoted


Noted, we have received the answers


Noted, all the questions has been sent to the Agreement Authority


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Noted, The proposal here made will remain open for at least 180 days after the closing date of this CSP


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Noted, I certified that all the personal in my company including me and the senior administrators has never been

convicted by any of the (CCC) or the (FAA) we include the Certificate of No Criminal Record in the Appendix B

Section 4 Resumes of the Managers


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Noted, I here certified that have all the company is a sole proprietorship and I meet all the Mexican laws and I

have the legal capacity of entering into contractual agreements, I’m registered to the Federal Tax Payers

Register (RFC) with the following number: ROCR850507PX5


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Noted, All the services will be perform in our sites in Mexico




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Noted, the service fees and all the extra services fees are in the separate envelop


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Noted, the additional services fees are also in the separate envelope


Noted, All the fees are upon approval of the Embassy of Canada in Mexico


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Appendix A. Statement of Work

Appendix A Section #1

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Noted. Our office in Mexico City will be fully functional by October 14, 2009 and in Guadalajara and Monterrey

by January 14, 2010, with all the licenses and accordingly with all the applicable laws, also we will have all the

insurances policies prior the signing of the agreement

Appendix A Section #5 a)

Noted , We will distribute all the information regarding the process of the different types of visas in our officesalso we will offer any assistance regarding the process

Appendix A Section #5 b)

Noted , We will provide to all the people that request the websites and the addresses of the Immigration Section

of Canada in Mexico

Appendix A section #5 c)

Noted . We will distribute free of charge all the applications forms for temporary resident visa or permit, all of

this will be in all of our offices

Appendix A section #5 d)Noted . We will explain to every client that they can submit their application directly to the embassy of Canada

in Mexico and we will ensure that every client signs the consent form

Appendix A section #5 e)

Noted . We will have a call and an e-mail response center, with qualified personnel that can answer to all the

questions from the clients. We will have a data base were every application will be updated and the status will

be available by telephone or by e-mail, the e-mails will be answered before 24hrs Monday to Friday, the call

center will have the same schedule as the office

Appendix A section #5 f)

Noted . We will provide all the information regarding expected deliver times as they become available

Appendix A section #5 g)

Noted . We will update any issues when the Embassy of Canada in Mexico determine it

Appendix A section #5 h)

Noted . We will receive all the documentations such as visa/permits application forms, supporting documents,

passports, process fees, and all the supporting documentation including the consent form, and we will establish

a track system



Appendix A section #5 i)

Noted . We will advice all the applicants the correct amount of the application fee and the payment options that

they have

Appendix A section #5 j)

Noted . We will advice the applicants on all the required documents as well as the lacking in their applications

Appendix A section #5 k)

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Appendix A section #5 l)

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Appendix A section #5 m)

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Appendix A section #5 n)

Noted, we will have all the requirements in order to make electronically schedule interviews

Appendix A section #5 o)

Noted

Appendix A section #6 a)

Noted, We will have a very rigorous plan in order to recruit only those who comply with all the requirements

Appendix A section #6 b)

Noted, This record we will at all time update and will be provided to the Embassy of Canada in Mexico upon

request

Appendix A section #6 c)

Noted, All the information will be destroyed, deleted or delivered to Canada after 30 days after all the

documentation has been returned to the applicant

Appendix A section #6 d)

Noted

Appendix A section #6 e)

Noted

Appendix A section #6 f)

Noted, IT security will be a priority in our office, as engineer in this area this is very important for us, we have all

the knowledge and systems to fulfill this area

Appendix A section #6 g)

Noted, The Embassy of Canada in Mexico will always have full access to all of our records

Appendix A section #6 h)



Noted, We will obtain approval from the Embassy of Canada in order to provide translations, as we speak French

and English one of our priorities is gain the approval to make the translations

Appendix A section #6 i)

Noted, We will make a business continuity plan to be taken if the main facility is no longer available this plan will

be at the disposal of the Embassy of Canada in Mexico, also this plan will have all the information regarding as

how we protect all the data form corruption and invasion

Appendix A section #6 j)

Noted, All the applications will be process according to the service standards agreed by us and the Embassy of

Canada in Mexico

Appendix A section #6 k)

Noted, We will maintain all the insurances and we will provide proof of insurances coverage prior the signing of

this Agreement

Appendix A section #7 a)

Noted

Appendix A section #7 b)

Noted

Appendix A section #8

Noted


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Appendix A section #10Noted


Noted, We may be liable for claims from the applicants resulting of loss of passports as well of other documents,

fees or supporting documents


Noted, all the computer systems will be unique and will not be share with other business lines


Noted, All the services will be available to all the applicants in Guadalajara, Monterrey and Mexico City in the

dates mention before, in English, French and Spanish as noted in the curriculums myself and the others Senior

Managers speak English and Spanish, myself and other senior manager speak French, in every one of the offices

we will have enough people that can speak all three languages.



Appendix B Evaluation Criteria

VAC Requirements

Mandatory Requirements

Section #1

I, Rene Rodriguez, have legal capacity to open an operate business in all Mexico including the cities of Mexico

City, Guadalajara, and Monterrey, I’m registered as an individual with business activity (Persona Fisica con

Actividad Empresarial), with the RFC number: ROCR850507PX5, I meet with all applicable laws and regulations

including Art. 27 CFF, Art. 14, 15, 16, 18 Reglamento del CFF, Art. 67 LGP, Artículos: 27 y 31 CFF; 14 y 24 RCFF;

Regla: 2.23.2. RMF

Section #2

Our proposal is to start with 3 offices one in Mexico City, others in Guadalajara and Monterrey. The office in

Mexico City will be fully functional by October 14, 2009 and those in Guadalajara and Monterrey by January 14,

2010, all this offices will have at least 50 sq meters of surface, will have all the parking facilities, private and

public parking will be no more than 100mts away of the office, as well they be near some of the important

avenues in each city

Section #3Prior the signing of this agreement we will provide proof of the following insurances

Building insurance to each one of the offices

Professional indemnity insurance, to each one of the Senior Managers

Public liability insurances

Worker’s compensation insurance

All this insurances will be maintain for all the time that we will have the offices



Section #4

Certifications

1. Certification of Understanding

I, The Proposer, Rene Rodriguez certifies that all parts of this CSP have been reviewed in detail and are

completely understood in order to make the proposal. Under no circumstances will Appendix "A", the

Statement of Work, specifications, or task description be subject to revised interpretation or amended

following establishment of the agreement except where the Agreement Authority so authorizes in

writing.

_______________________________ _______________

Signature of Proposer Date

2. Certification of Education/Experience

We certify that all statements made with regard to the education and the experience of individuals

proposed for completing the subject work are accurate and factual, and we are aware that the Canada

reserves the right to verify any information provided in this regard and that untrue statements may result

in the proposal being declared non-responsive.

Should verification by Canada disclose untrue statements, Canada shall have the right to treat any

proposal as non-responsive or any agreement resulting from this proposal as being in default and toterminate it accordingly.

_______________________________ _______________


3. Certification of Availability and Status of Personnel

Certification from the Proposer that all personnel proposed in their submission will be available to

commence the work at the period specified herein, and will remain available to perform the work in

relation to the fulfilment of this requirement.

If the Proposer has proposed any person in fulfilment of this requirement who is not an employee of the

Proposer, the Proposer hereby certifies that it has written permission from such person (or the employer



of such person) to propose the services of such person in relation to the work to be performed in

fulfilment of this requirement and to submit such person's résumé to the Agreement Authority.

If the Proposer has proposed any person in fulfilment of this requirement who is or who is not an

employee of the Proposer, the Proposer hereby certifies that such a person is under no restrictive

covenant in relation to a constraint of trade that would prevent the person from fulfilling his or herservices in relation to the work.

During the proposal evaluation, and upon the request of the Agreement Authority, the Proposer must

provide a copy of such written permission in relation to any or all non-employees proposed. The

Proposer agrees that failure to comply with such a request may lead to disqualification of the Proposer's

submission from further consideration.

_______________________________ _______________


4. Certification of Identity or Legal Capacity of Proposer

In order to establish the legal capacity under which a Proposer is applying to enter into the Agreement,

any Proposer who carries on business in other than its own personal name shall, if requested by the

Canadian Embassy in Mexico, provide proof of the legal capacity under which it carries on business to

the Canadian Embassy in Mexico prior to entering into the Agreement. Such proof may be in the form

of a copy of the articles of incorporation or of the registration of the business name of a sole proprietor,

of a trade name, of a partnership, etc.

The Proposer certifies that it is, or on the dates for commencement of services, will be, authorized to

carry out business as described in this Call for Service Proposal in the following cities: Mexico City,

Guadalajara and Monterrey. Authorised to carry out business means that the Proposer must obtain and

maintain, at its own cost, all permits, licenses, regulatory approvals and certificates required for same.

_______________________________ _______________




Appendix B Evaluation Criteria

VAC Requirements

Rated Requirements

Appendix B Privacy Requirements Section 1 a)

Accountability

All the personal information will be treated under the legislation of Canada in this mater such as The privacy act,

R. S. 1985, The personal Information protection and electronic documents Act, S.C. 2000, and all the regulations

of the European Union Directives and the United States harbor principles, we will have all this regulation placed

in order from the first day and we will maintain it during all the time

All information will be encrypted with different methods, also a fingerprint will be needed in order to ensure

that only those employees that have the right permission can see this information, we will develop a plan in

order to train all our personnel in order to comply with the policies and procedures, this plan will include also

the procedures to receive and respond to complaints and inquiries

Each and every complaint or inquiry received by any of our offices will be responded to within 30 days.

We are committed to the following:

• To protect personal information.

• To ensure our staff is trained in privacy legislation.

• We will remain accountable to our clients and welcome any challenges or inquiries regarding our

management of personal information.

• Maintaining and developing policies and procedures to ensure our practices are compliant under

current PIPEDA legislation and its 10 principles.

• We will develop and make available to the public, information to explain our company’s policies and

procedures.

Appendix B Privacy Requirements Section 1 b)

Identifying Purposes

The purposes for which personal information is collected will be identified at or before the time of collection.

Only the information required in fulfilling these purposes shall be collected. If information previously collected

becomes required to fulfill any additional purposes, these purposes will be explained before the information is

used. However, we will only do this if the additional purpose is sufficiently different from the purposes for which

the information was originally collected.

Appendix B Privacy Requirements Section 1 c)

Consent

Knowledge and consent of the individual is required before collecting, using or disclosing any personal

information except where required or permitted by law. Where additional purposes arise that require

information that has already been provided, consent from the individual will be required before the information

is used providing that the additional purpose is deemed to be sufficiently different. Individuals will have to sign a

consent form. Individuals will not be asked to consent to the collection of information that is beyond the scope

of the requirements of obtaining services provided by us. An individual may withdraw consent at any time and



will be advised of any legal restrictions that may result. Personal information will only be collected, used and

disclosed by our employees without consent in accordance with Section 7 of the Personal Information

Protection and Electronics Documents Act, S.C. 2000, c.5 (PIPEDA) or under other lawful means.

Appendix B Privacy Requirements Section 1 d)

Limiting Collection

Information collected by us will be limited to those details required for fulfilling the identified purposes.

Applicant information must be collected by fair and lawful means. Information will not be collected needlessly,

nor by misleading or deceiving the individual. Our organization will continue to ensure that all employees are

kept up to date with policies and procedures governing the management of personal information.

Appendix B Privacy Requirements Section 1 e)

Limiting Use, Disclosure and Retention

Applicant information will only be used or disclosed for the purposes identified by us and the embassy of Canada

in Mexico and for no other purpose, except where consent has been granted or as a requirement of law.

Information will be retained only 30 days after returning the passport to the applicant our practices and polices

require that information no longer required will be destroyed, erased or send to the Embassy of Canada in

Mexico .

Appendix B Privacy Requirements Section 1 f)

Accuracy

Personal information shall be kept as up-to-date and accurate a form as possible to fulfill the requirements.

Individuals may request to be informed of any personal information the company is holding, and where

discrepancies exist, will be afforded an opportunity to make amendments to the information. The nature of our

business requires certain information to be up to date in order to minimize the possibility that inappropriate

information may be used to make a decision about the individual

Appendix B Privacy Requirements Section 1 g)

Safeguards

We are committed to protecting all personal information with safeguards appropriate to their level of

sensitivity. We will use a four pronged approach in our security of information that will cover the following

areas:

* Physical safeguards (locking filing cabinets, alarms, safes, shredders)

* Technical security (surveillance, database password & encryption)

* Organizational safeguards (up to date policies and training)

* Contractual obligations with third parties (ensuring they are providing equivalent or superior protection of

information)

Regardless of the format in which the information is being held, safeguards are in place to control the privacy of

the information while in use, in storage or in the process of disposal.

Appendix B Privacy Requirements Section 1 h)

Openness

We are committed to providing to the applicants with understandable and easily available information regarding

our policies and practices relating to the management of personal information. Anyone requesting information



regarding our personal information protection practices will be able to contact us at any of our offices,

personally, by e mail or by phone

Appendix B Privacy Requirements Section 1 i)

Individual Access

Any individual may request access to personal information holdings us may have on them. We will provide the

information without undue delay and allow the individual an opportunity to dispute any inaccuracies and make

appropriate amendments. We may request information in order to verify identity and confirm the individual has

a legal right to the information being requested. There are some lawful exceptions that will prevent us from

providing access to information. Inquiries regarding these exceptions or any other questions regarding accessing

personal information can be forwarded to any of our offices

Appendix B Privacy Requirements Section 1 j)

Challenging Compliance

We will encourage anyone who wishes to challenge our compliance with regard to our policies and practices

relevant to the protection of personal information and electronic documents to contact us, we will investigate

all complaints, and if any is found to be justified, we will take the appropriate measures in order to amend ourpolicies and practices

Appendix B Security/Integrity Measures Section 2a)

We will give to each and every one of our customers the invoice containing all of the charges, indicating

separately our services and the deposit for the visa.

We will continue to use the services of our accountant to present monthly the balance of our bank accounts

according to the invoices of that month, a report of this income will be sent to the Embassy of Canada in Mexico

quarterly.

Appendix B Security/Integrity Measures Section 2b)We will be receiving payment with debit/credit card in the name of the person applying for the visa, this would

reduce the quantity of money received by us. While the documents are in our offices, they will be put in a safe.

One of the senior directors will be responsible of taking the fees to the bank, they will be always accompanied

by one other person.

About the passports and documents that will be sent to the Embassy of Canada, we will be receiving in our

offices the parcel service agent, to avoid the movement of the documents throughout the city.

The offices will have security system with alarm installed.

Appendix B Security/Integrity Measures Section 2c)

In order for us to accept the documents, the copies will be compared to the originals, and we will only accept

the signature of the applicant if the person’s name and photography correspond to those on the passport and

on an official identification.

We will also validate these documents with the use of UV light to be sure the original documents have not been

tampered with.

Appendix B Security/Integrity Measures Section 2d)

We will encourage the use of MS Excel with a checklist, that will be updated with every change in the status of

the documents, with the date and hour they were received, the date and hour they were sent, the date and



hour they were received by the Embassy of Canada according to the parcel service, the date and hour they are

sent back by the Embassy of Canada and finally the date and hour they are received by us in the end.

Appendix B Security/Integrity Measures Section 2e)

We will implement computer security systems that require the use of a user and password and the use of a

biometric security solution so only the worker can input their user and password after being recognized by the

system.

Also we will hire private security to restrict the entrance of people to the offices, everyone that does not have

an identification badge that accredits them as workers for the service provider should sign their entrance and

show an official identification.

Appendix B Security/Integrity Measures Section 2f)

In the given case that the main office is unavailable, a backup office should exist, that would become active in

about a week after the eventuality, during this time the phone and e-mail service will continue to be provided, in

the case the service is not enough for the applicants, more people will be hired, to satisfy the demand of the

service. If the phone service is surpassed, more lines will be acquired. This kind of augmented service capacity

will probably be required for high demand seasons.

Appendix B Client Service Section 3 a)

All our personnel will be trained to know all the procedures and the visa requirements in order to respond all

the questions the applicants may have, this will include how to fill up the different forms and the different

document for each visa.

Appendix B Client Service Section 3 b)

All of our offices will be a no more than a 100mts from public transportation such as subway or busses, our

offices will have at least 2 private parking spaces for the applicants, also there will be public parking a no more

than 100mts from the office

Appendix B Client Service Section 3 c)

All of our offices will be at least 50sq meters, they will have a reception area were the applicants can ask any

questions that they may have, also there will be an area were the applicants can fill up all the forms, there will

be space to sit and wait their turn if all the staff is attending other applicants, private security will be at all times

present in order to maintain the security, also computers will be available for the applicants in case the Embassy

of Canada in Mexico wants to do video interviews with any of the applicants, and they will be able to fill up their

forms in the computer prior authorization of the Embassy of Canada in Mexico to do it by this media

Appendix B Client Service Section 3 d)

Our hours of service will be Monday to Friday from 8:45am to 7:00 pm in order to be convenience for the

applicants and for the Embassy of Canada in Mexico

Appendix B Client Service Section 3 e)

The timeliness of the service will be the next



If the Applicant has all the necessary documents such as application form, consent form signed, and all the fees

paid before 3:00pm the parcel will be shipped to the Embassy of Canada in Mexico the same day if these

documents are given to us after this hour the parcel will be shipped the next business day

The time to arrive the parcel to the Embassy of Canada in Mexico from any of our offices is 24hrs in business

days.

The time that the Embassy of Canada has the documents are not in our hands. Once we receive the parcel from

the Embassy of Canada we will inform the same day to the Applicant by phone

Appendix B Client Service Section 3 f)

In every one of our offices there will be at least 5 phone lines with enough people to attend it, at least 2 of these

peoples should speak English fluently and 1 should speak French, in the case the service is not enough for the

applicants, more people will be hired, to satisfy the demand of the service. If the phone service is surpassed,

more lines will be acquired

Appendix B Client Service Section 3 g)

The additional services that we will be offered are the next:

PhotocopyingPhotographs

Translation services English, Spanish and French

Refreshments

Delivery documents to the client via courier

The fees for these services are in the separate envelope



Appendix B Qualifications and Experience Section 4

i) Manager 1

Epigmenio Preciado #2772Col. Jardines SeattleZapopan, Mexico

Phone: (33) 3656 2315Cellular: (33) 3846 1223e-mail: [email protected]

Rene Rodríguez Capetillo

ObjectiveCall for Service Proposals (CSP) Service Provider Temporary Resident andVisa Applications.

Career 2004 - 2008 Centro de Enseñanza Técnica IndustrialGuadalaj

Bachelor’s Degree of Engineering in Mechatronics

Degree obtained by Academic Excellence.

Senior High School 2000 - 2004 Centro de Enseñanza Técnica IndustrialGuadalaj

Professional Technologist in Electronics and Communications

Degree obtained with an outstanding final score

Knowledge and

skills Business development and strategic planning

Managing personnel.

Negotiation ability

Full use of all Microsoft Office applications

Fluent speaking of English, French and Spanish

Experience with customer service and business administration skills

Working by objectives and under stress situations

Software and data security experience

High personal integrity, and able to relate to and create trust in all.

Marketing experience

Develop a customer service procedures, policies and standards for an entireorganization



Leadership

Decision maker

Work Experience

General

Manager/Owner

Jun.2005 – To date Pc Fixing.

Computer and Networking

• Organizing and coordinating all the business areas

• Projects developments

• Candidate Resourcing

• Account Management for key clients

• Coordinating personnel

• Computer equipment and Network implementation

• Handling face-to-face enquiries from customers• Financial management

• Marketing director

Languages English: 90% TOEFL ITP 590

French: 50% Level B1

Spanish: Native speaker

This manager is indented to be the General Manager of all the business he will be in charge of all the licenses

and permits, he will make all the contracts and be in charge of the communication with the Embassy of Canada

in Mexico, will be responsible that are the procedures and policies are respected



Translation Rene Rodriguez’s Certificate of No Criminal Record

(image Coat Forensics sciences institute of Jalisco (logo)of Arms of Mexico) (latin text) SCIENTIA LUX IUSTITIAE

B543929(image Coat

of Arms ofthe State of Jalisco)

Goberment General DirectionOf Jalisco Criminality Identification File Document N. 0168669Executive Power

(Photography) To whom it may concern:

Rodriguez The person who photography and fingerprint appears in thisFather Surname document, requested a CERTIFICATE OF NO CRIMINAL RECORDS,

on the name of: RENE RODRIGUEZ CAPETILLO

Capetillo Once made the precedent confrontation, who responds on the name inMother Surname the reference, does not have any criminal records regarding the files of this office.

ReneName(s) The present extends for the purposes of interest. This document does not may

be taken as identity proof of the person who photography correspondsElectoral CredentialIdentifies with Best Regards

Zapopan, Jalisco July 22, 2009151639150eIdentification number

(signature) (signature)(image coat of arms of the state of Jalisco)(Image Fingerprint) Signature of the interested Identification and Control Area

Right Index Fingerprint

(signature)Lic. Claudio Isaias Lemus Fortoul

General Director

This document cover the absence of criminal records on the State of Jalisco till the date of it expedition,and just those that has been canceled and/or requested by the correspondent authorities

Actualize this document every 90 days from the date of expeditionCost of the format $50.00 (fifty pesos 00/100 M.N) according the law of incomes of the State

Government for the fiscal year of 2009

This document has no official validity if presents deletions, erasures or amendments, as well as if it doesn’t

have the signature and the authorized seal .




ii) Manager 2Epigmenio Preciado #2772Col. Jardines SeattleZapopan


Gustavo Rodríguez Capetillo

Objective

Call for Service Proposals (CSP) Service Provider Temporary Resident andVisa Applications.

Specialization June 2007- December 2007

PADTS “Advanced Program of Semiconductor Technology Design” – Analog Electronics Design CINVESTAV Guadalajara

Career 2002 - 2006 Centro de Enseñanza Técnica Industrial Guadalajara, Jalisco


Degree obtained by developing and applying a research project.

Senior High School 1998 - 2002 Centro de Enseñanza Técnica Industrial Guadalajara, Jalisco

Professional Technologist in Electronics and Communications

Degree obtained with an outstanding final score of 90.49 out of 100.

Career completed in minimum time of 4 years

Knowledge and

skills IT Security

Project manager

Full knowledge with network and computer security

Handling personnel

Use of all Microsoft Office Software

Fluent speaking of English, French and Spanish

Experience with customer service and business administration skills



Work Experience

IT Security Manager

Social Service

Jun.2005 – To date Pc Fixing

Network Security

• Networking and computer system security

• Computer equipment and Network implementation

• Network and software security implementation

• Handling face-to-face enquiries from customers

• Coordinates a variety of projects and activities for the purpose of

ensuring compliance with established

guidelines in each project

• Documentation of all the network activities made to an enterprise

• Comply with all international standards

• Respond to the client expectations

Sep. 2004-Jun. 2005 Centro de Enseñanza Técnica Industrial Guadalajara Jalisco

Technical support

Computer equipment service

Hardware & Software installation

Tech support to computer networks

Languages French: 80% Level B2

English: 95% TOEFL ITP 630


He will be in charge of all technical and technological part of the business including, telephone lines, computers,

internet access and all the security and information protection



Translation Gustavo Rodriguez’s Certificate of No Criminal Record

(image Coat Forensics sciences institute of Jalisco (logo)of Arms of Mexico) (latin text) SCIENTIA LUX IUSTITIAE

B543928(image Coat

of Arms ofthe State of Jalisco)

Goberment General DirectionOf Jalisco Criminality Identification File Document N. 0168668Executive Power

(Photography) To whom it may concern:

Rodriguez The person who photography and fingerprint appears in thisFather Surname document, requested a CERTIFICATE OF NO CRIMINAL RECORDS,

on the name of: GUSTAVO RODRIGUEZ CAPETILLO

Capetillo Once made the precedent confrontation, who responds on the name inMother Surname the reference, does not have any criminal records regarding the files of this office.

GustavoName(s) The present extends for the purposes of interest. This document does not may

be taken as identity proof of the person who photography correspondsElectoral CredentialIdentifies with Best Regards

Zapopan, Jalisco July 22, 2009151638829eIdentification number

(signature) (signature)(image coat of arms of the state of Jalisco)(Image Fingerprint) Signature of the interested Identification and Control Area

Right Index Fingerprint

(signature)Lic. Claudio Isaias Lemus Fortoul

General Director

This document cover the absence of criminal records on the State of Jalisco till the date of it expedition,and just those that has been canceled and/or requested by the correspondent authorities

Actualize this document every 90 days from the date of expeditionCost of the format $50.00 (fifty pesos 00/100 M.N) according the law of incomes of the State

Government for the fiscal year of 2009

This document has no official validity if presents deletions, erasures or amendments, as well as if it doesn’t

have the signature and the authorized seal .




iii) Manager 3Uxmal 325Col. MonumentalGuadalajara


Eduardo Silva Hernandez

Objective

Call for Service Proposals (CSP) Service Provider Temporary Resident andVisa Applications.

Career 2005 - 2009 Centro de Enseñanza Técnica Industrial Guadalajara, Jalisco


Senior High School 2001 - 2005 Centro de Enseñanza Técnica Industrial Guadalajara, Jalisco

Professional Technologist in Electronics and Communications.

Career completed in minimum time of 4 years

Knowledge and

skills Personnel management

Project manager

Administration skills

Use of all Microsoft Office Software

Fluent speaking of English and Spanish

Experience with customer service

Work Experience

Costumer

Relationship Manager

Jun.2005 – To date Pc Fixing

Costumer Relations

• Direct interaction with costumers

• Respond to the client expectations

• Handling costumer complains

• Managing all the personnel

• Planning of all the projects in the company with costumer



requirements

• Updating policies and practices for all the company

• Handling face-to-face enquiries from customers

• Coordinates a variety of projects and activities for the purpose of

ensuring compliance with established

guidelines in each project• Respond to the client expectations

Languages English: 75%


He will be in charge of all the clients and personnel enquires, also he will be in charge of the interviews andrecruitment of new employees, he will update all the policies in the business



Appendix B Qualifications and Experience Section 4 B) i)

All the experience acquired by all of our personnel by the years has made us a very good company with the

client management and responds to client expectations, we have had more than a hundred of project all of

those we exceeded the expectations of clients, you can see all of us have a very good experience dealing with

security we have all the needed experience in order to fulfill all technical and technological need in order to

ensure that all the information will be safe and only will be use for the specific purposes also we have a very

good experience managing personnel and responding to all of our client expectations, we are able to speak

fluently English, French and Spanish, our goal is to offer a very good quality of service for all the applicants and

be able to answer all their questions in any of those languages, also we have all the financial need to open and

operate a business of this magnitude

Appendix B Qualifications and Experience Section 4 B) ii)

As may see in our resumes we are a group of persons well qualified to fulfill this job, we have all the needed

experience, we have very good experience responding to all clients needs and we are well trained in order to

fulfill the personal security information, also as mention before we speak fluently all the languages that is

needed to do the job.

Appendix B Staffing Section 5 a)

Our method of recruitment will be the next:

We will contract an specialize company to search possible candidate for do the job, after this company has

found some candidates, we are going to conduct a rigorous examinations that will include letters of

recommendation, Certificate of No Criminal Record, Certificate of no use of controlled substances or drugs,

experience, career and languages that speak, all of this will be very controlled in order to just recruit the best

personnel, this will be more explain in the business plan

Appendix B Staffing Section 5 b)In the case the service is not enough for the applicants; more people will be hired, to satisfy the demand of the

service. If the phone service is surpassed, more lines will be acquired. This kind of augmented service capacity

will probably be required for high demand seasons, this will be more explain in the business plan

Appendix B Staffing Section 5 c)

The factors that will be considered for training proposes will be the human factors (trainer, trainees), the

program topic for each of the areas of the business like telephonist, receptionist, etc. the available time and

facilities.

The trainer, during a training program, trainer’s knowledge, experience in management and training will be the

main factors to consider. In order to facilitate the learning process. There will be a manual an document for the

trainer and the trainees were all information about their jobs will be available and how to apply it

All the training program will be made in a special office were the space will be the indicated to learn

Appendix B Staffing Section 5 d)

To ensure this our business one of our main focuses will be the employees, also we will advocate and implement

multiple policies to ensure this, we will establish principle rules and guidance, to make sure that all of this has

been accomplish we will monitor, evaluate and examine every one of the employees



Appendix B Staffing Section 5 e)

A we know that conflict of interest is one of the main problems in any organization and business we will

implement a plan that will reduce this problems, first of all we will try to mitigate them by our code of ethics

were all the conflicts of interest will be forbidden, such as We may not use information that comes to us in the

course of employment for personal investment or gain, nor can we provide this type of information to family

members or others.

Our business will avoid direct or indirect responsibility for the hiring or supervision of a family member. Even the

appearance of favoritism can have a degrading effect on employee morale and perception of the Company’s

fairness to all employees. Employment of family members is permitted so long as employees are not reporting

directly or indirectly to each other.

Our business will also avoid romantic and other close personal relationships with another employee where one

individual supervises, directly or indirectly, the other’s performance, salary, schedule, or other working

conditions.

Appendix B Technological Ability Section 6 a)

As Engineer’s we have all the knowledge to fulfill this sectionIn order to fulfill all the requirements we all ready have multiple IT security system some of they are the follow

6 Computers with Windows XP professional all of those with firewall and antivirus protection, these computers

will be use by the applicants to fill their applications, also these computers have web cams and microphone for

video conferences with the Embassy of the Canada in Mexico with the applicants

1 Programmable Firewall router to ensure that no external person can connect by the internet

Fingerprint access code in each one of the computer

All the computers will have encryption software

The computer were the applicant’s information will be stored will have bios password protection, fingerprint

access code, encryption software, Antivirus and firewall protection, this computer will never be connected to

the internet in order to avoid any type of information corruption, this information will also be store in a separate

hard drive this hard drive will be stored only for back up proposes in a safe box, all the information will beerased from all type of media after 30 days after the passport and documents have been return to the applicant

We also have already scanners in order to digitalization any type of documents

We also will have one computer from where we will track all the documents by the internet, this information

also will be passed to the computer where all the information is been stored also from other computers we will

respond to every one of the e-mails that the applicants send to us

Appendix B Technological Ability Section 6 b)

As mentioned on the Appendix B Technological Ability Section 6 a), we have all the necessary equipment to

make it possible, as soon as we have the permission to do so, we are more than willing to implement those

services, and they will include on-line fillable forms, biometric enrolment, digitalization of applications and

documents, video conference capability for mention some of them

Appendix B Technological Ability Section 6 c)

As mentioned on the Appendix B Technological Ability Section 6 a) some of the systems that we will implement

will be bios password protection, fingerprint access code, encryption software, Antivirus and firewall protection,

the computer that will have all the applications information will never be connected to the internet in order to

avoid any type of information corruption, this information will also be store in a separate hard drive this hard

drive will be stored only for back up proposes in a safe box, all the information will be erased from all type of

media after 30 days after the passport and documents have been return to the applicant.



Appendix B Letters of Reference Section 7

i) Supplier letter 1 (translation)

July 27, 2009

To Whom It May Concern:

Rene Rodriguez Capetillo who Client Number is: 5261, requested this letter of recommendation he has

been our client for more than 3 years, where we have made multiple business with no problems

He has been an excellent buyer, for the previous we don’t have any inconvenient in recommend him, his

account has been one of the most excellent in our business.

Sales Executive Ricardo Vázquez

pch:[email protected]

[email protected]

www.pchardware.com.mx

Tel. (33) 33 43 14 14 Ext. 213



Appendix B Letters of Reference Section 7

ii) Supplier letter 2 (translation)

Guadalajara Jalisco, July 24, 2009

To Whom It May Concern:

Rene Rodriguez Capetillo has requested this letter of recommendation, as the records that we have he

has been our client for more than 2 years, in this period of time we have made multiple business with him, all of

those with no problem at all

He is a vital client for us, we have made business for more than $230000 pesos in these years and we

don’t have any inconvenient recommend him for any purpose that he may has.

His client number is: 15657

Sales Executive Vania Ramos Gomez

www.grupocva.com

[email protected]

Tel (33) 38-12-14-13



Appendix B Letters of Reference Section 7 b)

Translation of statement of Rene Rodriguez

(Logo) Banamex Statement as June, 30 2009Client Number: 20679715

Federal Tax Payer (RFC) ROCR850507PX5Page 1 of 3

Suc. 351 Plaza Patr

Cto. Comercial Pza Patria Loc 8 y 12 (commercial image)

Residencial patria

(Bar code)

RENE RODRIGUEZ CAPETILLO

C EPIGMENIO PRECIADO 2772

COL. JARDINES DE LA SEATL

45150 ZAPOPAN, JAL CR.45101

Your statement contains information of the following products and services

Account Summary

PRODUCT/SERVICE ACCOUNT NUMBER PREVIOUS BALANCE BALANCE AS JUNE 30, 2009Cuenta Maestra opcion Banamex 7585412950 $148952.35 $179420.16CLABE (Interbank code) 002320035156476503

BANAMEX OPTION MASTER ACCOUNT

Summary of: June 01, 2009 to June 30, 2009

Account Number 7585412950

Previous Balance $148,952.35( + ) 18 Deposits $52,450.12(- ) 6 Withdraws $21,982.31( + ) Interests less $0.00

Transfer tax

BALANCE AS JUNE 30, 2009 $179,420.16

AT THE PERIOD AT THE YEARAverage Balance $167,410.85 $140,294.52Days passed 30 181Interest Paid 0.00%(Annual figures)Interests less $0.00 $0.00Transfer taxSummary by access media Withdraws DepositsContract $224.25 $0.00Checks 351 5647650 $21,758.06 $52,450.12



Appendix B Letters of Reference Section 7 c)

i) Client Letter 1 (translation)

Escuela Secundaria Mixta N53 “Laura Rosales Arreola”

Dr. Baeza Alzaga Nº 263 Col. Centro, Guadalajara Jalisco

Tel. (33)36-13-86-03

Guadalajara, Jalisco 18 February, 2009

Subject: Letter of appreciation

Dear. Mr. Rene Rodriguez

I would like to extend my sincere thank to all the help that you and your work team has provide us in order to

complete the computer laboratory in our school, thanks to all your time and advice in order to make this project

a success . Now all of our students have a new laboratory where they can learn in a better way.

It has been a real pleasure working with professionals like you and your team, looking forward to keep working

with you in the projects for the next school year. Keep up the good work.

Best regards,

___________________

Mtro. Mario Landin



Appendix B Letters of Reference Section 7 c)

i) Client Letter 2 (translation)

APELSA GUADALAJARA, S.A. DE C.V.

Prolongación Pino Suárez S/N

Col. San Gaspar de las Flores

Tonalá 45400

México

Phone : +52 33 3607 2430

Guadalajara, Jalisco 24 April, 2009

Subject: Letter of appreciation

Dear. Mr. Rene Rodriguez

On behalf of the company I represent I’d like to send a warm thanks for all the work that you and your team has

made in order to maintain fully functional all of our computer systems as well as the network

Is a great pleasure have you as our IT service for over two years, all your work has been remarkable and we like

to thank you for that, I know we will keep seeing in the near future, thank again for all the hard work

_________________

Ing. Javier Lozano Jr.



Appendix B Quality Assurance Section 8 a)

We will have a plan were we going to monitor if all the requirement of safety, privacy, security, integrity and

client service are been met, this we will make it by a series of test and each month we will review all the systems

as well as all the procedures and policies in order to always comply with all the requirements, this plan will be in

the business plan document, were we will specify all the test that we are going to use.

Appendix B Quality Assurance Section 8 b)

In order to comply with this point we will have a service quality questioner were all the applicants can make

their review about the service, this will help us to improve the service, also this reviews will be at all times at

disposal of the Embassy of Canada in Mexico, each month we will provide a service report to the Embassy of

Canada were we will specify how many applications have been send, the questioner and the service report will

be more specify in the business plan upon acceptance of the Embassy of Canada in Mexico

Appendix B Quality Assurance Section 8 c)

Upon request of the Embassy of Canada in Mexico we will contract an independent audit that will make sure

that all the elements of the Service Provider Agreement have been comply, this auditor will be paid by ourcompany

Appendix B Implementation Section 9

The plan that we are going to fallow once we have been elected as the service provider for the office in Mexico

City is as fallows

Task Time Frame Budget

Proof of Insurance Before August 28 $12,000

Signed of the Agreement Friday, August 28, 2009 $10,000

Find an adequate office in the Mexico City From August 29 to September 6 $15,000Signed of the contract for the office in Mexico City Before September 10 $10,000Licenses and permits to operate the office in MexicoCity

From September 10 to September20 $5,000

Recruiting PersonnelFrom September 7 to September20 $20,000

Telephone lines, Internet Access Contract andInstallation Before September 20 $8,000

Adequacy of the facilitiesFrom September 10 to September25 $35,000

Personnel training From September 25 to October 9 $21,000

Office supplies From September 20 to October 2 $10,000

Security system installation and computer installation From September 25 to October 9 $32,000

Private Security personal contract if needed Before September 20 $5,000

Start of Operations Office in Mexico City Wednesday, October 14, 2009

We will have several options referring the offices in case that the selected one can’t become available we will

have other options to no delay the task, the time frame of some task are like this to ensure that we will have

them completed in time, and in the case that we delay we will have 5 days prior the start of operation to adjust

this. This is our budget because we all ready have most of the computer equipment



For the offices in Guadalajara and Monterrey we will have the next time frame

Task Time Frame BudgetFind an adequate office in the Guadalajara andMonterrey From November 2 to November 13 $30,000

Signed of the contract for the offices Before November 20 $20,000

Licenses and permits to operate the office Guadalajaraand Monterrey From November 20 to December 2 $10,000

Recruiting PersonnelFrom November 20 to December15 $40,000

Telephone lines, Internet Access Contract andInstallation Before November 25 $18,000

Adequacy of the facilitiesFrom November 20 to December20 $70,000

Personnel training From December 21 to January 5 $50,000

Office suppliesFrom December 15 to December29 $20,000

Security system installation and computer installation From December 20 to January 5 $40,000

Private Security personal contract if needed Before December 20 $15,000Start of Operations Office in Guadalajara andMonterrey Wednesday, January 14, 2010

We will have several options referring the offices in case that the selected one can’t become available we will

have other options to no delay the task, the time frame of some task are like this to ensure that we will have

them completed in time, and in the case that we delay we will have 9 days prior the start of operation to adjust

this.



Appendix B Fees Section 10

FeesMexican Pesos (MXN) CAD

Fee for receipt and processing of

application.

$250.00 22 CAD

Fee for receipt and processing of

application fee

$50.00 4 CAD

Total fee $300.00 26 CAD

Fees for other services

Mexican Pesos (MXN) CAD

Photocopies per page $1.00 0.1 CAD

Photography (4 Passport size) $50.00 4 CADPen (Black, Blue) $3.00 0.25 CAD

Translations English-Spanish per

page

$150.00 12 CAD

Translations French-Spanish per

page

$250.00 22 CAD

Collection and delivery of

documents by carrier

$250.00 22 CAD

Delivery of documents by carrier $110.00 10 CAD

Refreshments (600ml) $10.00 0.80 CAD

Drinking water 0 0

Coffee 0 0

Call for Service Proposals

Documents

Transcript of Call for Service Proposals