Outsource Partner Benefits

RCP Solutions’ Call Center is a U.S.-based, bilingual (English and Spanish) service provider capable of handling inbound and outbound calls, interactive voice response (IVR), and response management to support all types of business communication needs. We understand that technology isn’t always enough and personal communication is often the differentiator in moving a project forward to deliver results or to get someone to take action. We partner with our clients to blend the right combination of technology and personal communication to get the job done.

We are a niche provider that offers cost-effective, endless possibilities to develop innovative and creative solutions of any size for our clients—regardless of industry—eliminating the need to do specialized on-site hiring for one-time or on-going projects. Our management team’s experience runs the gamut including Financial Services, Retirement Plans, Pharmaceuticals, Healthcare, Publishing, Technology and more.

At RCP, we understand your need to stay focused on your business without getting sidetracked by time-consuming tasks. As your outsource partner, we have almost 100 years’ of combined experience within RCP’s Call Center Services management team, and the solid foundation and leadership to achieve service levels and operational objectives that produce results.

Technology Advantages

RCP Solutions invested in state-of-the-art telephony, integrated interactive voice response (IVR) technology, sophisticated call center management tools, and proprietary systems integration to ensure first rate communications that enhance efficiency and performance.

Our investment extends beyond day-to-day operations into support components, such as Cloud IVR back-up systems to keep incoming callers informed, when the unexpected happens. We recognize the importance of up-time and the need for open and available communication lines.

Our Commitment to Clients

All of our systems and data are backed up for business continuity and disaster recovery purposes. All of our employees are subject to an initial background check and drug screening before accessing any of our internal systems or client data. RCP Solutions is committed to safeguarding your confidential data and keeping your customers connected.

Open your Lines of Communication!

Partner with us to manage your call center and communication needs so you can focus on managing your business.

CALL CENTER SERVICES

Call Center Services

RCP Solutions’ Call Center service offerings alleviate the burden of taking on a specialized service that is beyond your business’ focus or standard hours. Our skilled customer service staff is trained to deliver clear, concise messages as an extension of your business. Let us design a program to suit your specific needs from our list of services:

• Account changes Update customer contact information or changes to the products/services used by your customers

• New enrollment Manage the growth of your business by handling new customer enrollment and getting them started

• Product inquiries Field customer calls and provide details about your products/services

• Appointment scheduling Schedule appointments at mutually convenient times using your call list

• Anonymous hotline Independent, objective hotline for reporting, logging and tracking potential compliance issues

• Response management Personalized communication and response management whether by mail, email or phone

• Automated courtesy call messages Auto-dial capable to deliver personal messages on your behalf

• Payment arrangements and reminders Handle payment arrangements over the phone or deliver outreach with friendly reminder calls – we are Payment Card Industry (PCI) compliant

• Follow-up surveys Solicit feedback using custom IVR or other online tools to help evaluate the success of training or other programs

• Self-service Create customized prompt trees to guide callers through options that keep them engaged and deliver results

• Custom programs Combine service offerings or create new ones to meet your business needs – the possibilities are endless

What our services provide:

Through the use of technology and dedicated customer service, RCP Solutions’ Call Center delivers on its commitment to excellence as your communications partner by providing:

• Cost-effective outsourcing or overflow alternatives

• Tailored communication solutions using custom scripts, sophisticated technology and a personal touch

• Experienced, friendly U.S.-based, bilingual (English and Spanish) customer service representatives – delivering consistent messaging

• Call and response tracking and reporting capabilities

• Expertise to quickly step-in and process forms or repetitive information inquiries

• Dependable, on-Demand services when the unexpected occurs, priorities change or a new opportunity arises

• Custom development to handle unique data structures or to integrate with your systems

I was impressed with RCP Solutions’ consultative approach during our RFP process. They listened carefully to our needs, showed great attention to detail during the due diligence process and designed a solution that balances quality and performance with efficiency.”

Kathy Lou Leone Vice President – Customer Operations, QLT Consumer Lease Services, Inc.

MAILING 200 Dryden Road, Suite 3500 | Dresher, PA 19025 PHONE (267) 607-4120 EMAIL Questions@RCP-Solutions.com WEB RCP-Solutions.com

About RCP SolutionsRisk Compliance Performance Solutions specializes in risk management, compliance, communications and outreach programs that drive performance and positively impact the bottom line. We are a women-owned business with an executive team of 100+ years combined experience in a variety of industries and disciplines bringing a wealth of knowledge, excellence and innovation to all of our services. Driven by state-of-the-art technology, we integrate the many facets of business, risk, compliance and management to achieve the best results for our clients.