CALL CENTER MANAGEMENT SYSTEM

Presented by 1.RAJU KUMAR 2.AJAY KRISHANAN PK

What is call center ?

• Call center is a centralized office for the purpose of transmitting and receiving a large volumes of requests by telephone.

2 types of call center:• Inbound call center• Outbound call center

Need for call center

• Call center services are becoming a vital solution for wide range of companies

• Companies which sell any product rely mainly on call center services

• Today, if any company needs to provide technical support for their products or their services needs to invent in customer service call center.

Project on call center services using software

• first a ‘login form’ appears to validate users credentials.

• if you forgot your password Retrieve it with ‘Retrieve password form’

Home page, from where you can move to customer handling &employee calls

To Reset the password or Change the password after login

To Analyze and Update the details of Customer Handling & Call Register

To Analyze the Calls made by individual Employees, for preventing misuse of company’s Recourses

Thank youAny Queries ?