CaCS® recovery

_experience the commitment™

Business solutions through information technology®

BeSt praCtiCeS ColleCtioNS MaNaGeMeNt

Are your needs being met?

is your internal recovery area a backwater? Do these collectors have the same tools and information that your pre–charge-off collectors have?

Do you lose precious collections time when transferring accounts to, from, and between third-party collections agencies?

Do you wonder if your third-party partners received all the accounts you sent? are they working them?

Do you wonder how well your third-party collections agencies are performing on your accounts?

Would your third-party collections agencies be able to do a better job if they could work your accounts with the same tools and information as your internal collectors?

improvements in recovery management can have a direct and dramatic affect on profitability. By tightly integrating collections operations with recovery operations, regardless of whether they are managed in-house or through outside partners, you can reduce credit losses, minimize expenses, and improve your bottom-line results.

through third-party processing, recovery options, and improved control over the entire collections life cycle, CaCS recovery extends the power of CaCS enterprise—our market-leading collections system—for better bottom-line results.

Features and benefits

CaCS recovery extends the advanced capabilities of CaCS enterprise to your recovery operations, enabling end-to-end management and control of the entire collections life cycle. in addition to the powerful workflow capabilities of CaCS enterprise, CaCS recovery offers:

Features Benefits

Third party processing • integrates collections and recovery data, and processes between internal operations and third-party partners

• Speeds the assignment of accounts to third-party partners and minimizes manual handling and intervention

• eliminates the need to create system interface programs to electronically transfer account information to and from third-party collections agencies and legal firms

• automatically monitors collections activities and bottom-line results by third-party partners, giving you needed information to improve performance and to negotiate the terms of business relationships with your partners

• eliminates the need to perform time-consuming account inventory reconciliation with third-party agencies

Recovery accounting • provides full financial accounting system for system processing payments, fees, and expenses on post-charge off accounts

• Supports automated remittance and reconciliation of account balances

• automatically calculates and tracks commission payments

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a partNer of ChoiCe

CGi knows the telecommunica-tions industry. With over 30 years of experience, we’ve partnered with global, national and regional institutions to help them achieve advantage through customer satisfaction. in the credit industry alone, CGi has more than 350 clients worldwide.

this depth of experience is due to our close client partnerships and to strategic acquisitions, such as the 2004 purchase of aMS. our full set of offerings—including consulting, business solutions, systems integration, and the full management of it and business functions—allows clients to deliver faster, more targeted services at less cost and risk.

Combining industry expertise with technology solutions and scale, CGi offers clients a unique partnership approach. our client-proximity business model provides accountable and responsive project delivery while our global delivery options offer the value of onshore, nearshore and offshore expertise.

CGi has a clear vision: We help clients achieve growth by providing the tools, insights, and expertise necessary for the realization of successful credit risk management strategies. our clients gain the advantage of a knowledgeable, dedicated partner working to develop and implement solutions that address their business and technology challenges, enabling them to maximize customer profitability and sustain share-holder value.

Features Benefits

Custom data • Moves data element definition from program code to management tables

• allows you to add new custom data to CaCS without time-consuming programming, which is especially applicable to unique needs of collateral, legal, bank- ruptcy, and repossession information

• Users can create views to capture and display custom data

• Custom data can be used in automated logic rules to drive account processing

• Custom data can be available to support account searches

Reusable “third-party • Makes it easier to keep information about third parties entity” definition current and accurate

• third-party entity information, such as phone number, fax number, city, state, zip, and e-mail address is defined and maintained in a single control table

• entity information can be used in displays and correspondence

• entities can be assigned to groups such as lawyers, agents, trustees, courts, etc.

Collection task scheduling • allows accounts to be linked—by a collector or and tracking automatically by the system—to a “to do” list of collection tasks that shows due dates and tracks completion

• table-driven templates of tasks can be defined for specific needs

• Supports workload planning through daily reports that calculate the number of tasks scheduled over months, weeks, and/or days

Extended promise • allows recording payment promises for amounts that schedule differ from payment-to-payment or for future dates that do not fit a weekly, semi-monthly, or monthly pattern

• automatically compares payments received to an account’s extended promise schedule to determine if promises have been kept or broken

Payoff calculator • Collector tool that automatically applies fees and interest to calculate payoff amounts for a given date

Settlement tracking • allows recording a settlement offer and automatic payment tracking to determine when the settlement amount has been satisfied

• Creates an automated transaction to the accounting system for paid settlements

iMproVe YoUr ColleCtioNS operatioN

CaCS enterprise is the collections system chosen by many of the largest U.S. consumer finance organizations, as well as financial services institutions in Canada, latin america, europe, asia, and australia. it provides advanced workflow capabilities to deliver higher returns and address the most important questions for your business.

With CaCS enterprise, you have the help you need to reduce credit losses, minimize expenses, and improve your bottom line.

Corporate profile

founded in 1976, CGi Group inc. is one of the largest independent information technology and business process services firms in the world. CGi and its affiliated companies employ approximately 26,000 professionals.

CGi provides end-to-end it and business process services to clients worldwide from offices in Canada, the United States, europe, asia pacific as well as from centers of excellence in North america, europe and india. CGi’s annual revenue run rate stands at CDN$3.7 billion and at June 30th, 2007, CGi’s order backlog was CDN$12.4 billion.

CGi shares are listed on the tSX (GiB.a) and the NYSe (GiB) and are included in the S&p/tSX Composite index as well as the S&p/tSX Capped information technology and MidCap indices.

Website: www.cgi.com.

for more information: www.cgi.com

teChNiCal SpeCifiCatioNS

CaCS employs a three-tier system architecture, consisting of the following major components:

• Browser—provides the thin client functionality to run the htMl-based user interface; supports Microsoft internet explorer 6.0 or greater

• Middle tier—consists of the Web server and J2ee-based application server; may be any http 1.1-compliant Web server running on either a Unix or Windows platform

• Server—contains the centralized components of the CaCS application; the following platforms are supported: CiCS/VSaM, CiCS/DB2, and Unix

CACS Enterprise

© September 2007 CGi Group inc.

AccountingSystem

Strata

OCAs CorrespondenceGenerator

AutodialerCACSBatch

Data Warehouse

Ad-hoc Reporting

Skip TraceAgencies

Billing SystemTransactions

CACSOnline

CACS enterprise

Updated AccountExtracts and Transactions

CGi’s market-leading collections system provides online access to all account information; schedules, tracks, and monitors the follow-up on those accounts; and provides sophisticated collector performance and trend analysis reporting for more effective management of collections operations.