Nguyn tc lm trn cc:

T 0h00 ngy 05/08/2011, Cng ty Thng tin di ng p dng nguyn tc lm trn cc mi i vi cc thu bao di ng tr trc, Cn c trn tng n v cc ( bao gm thu gi tr gia tng), c th:

- phn cc l ln hn hoc bng 0,5 ng c lm trn thnh 01 ng

- phn cc l nh hn 0,5 ng c lm trn xung 0 (khng) ng.

Qui nh v vic ng k nhm:

Thu bao s dng gi cc Q-Student (c gi l trng nhm) c th ng k nhm ti a 05 thnh vin (l cc thu bao mng MobiFone) c hng mc cc gi u i khi gi n cc thnh vin trong nhm theo qui nh ti im 2 (Cc gi nhm), mc 4.2 nu trn.

ng k nhm:

Ngay khi ng k v kch hot thnh cng gi cc Q-Student, h thng s t ng ng k nhm cho khch hng.

Nhm mc nh cha c thnh vin. c hng cc gi u i, khch hng cn thc hin ng k thnh vin cho nhm.

ng k hoc sa thnh vin trong nhm:

Khch hng c th ng k hoc sa thnh vin trong danh sch ng k bng cch gi vo h thng IVR nh sau:

Gi n s 9227 v lm theo hng dn ca h thng.

Khi s lng thnh vin trong nhm cha t ti a (05 thnh vin) th khch hng c quyn thm thnh vin vo nhm.

Khi s lng thnh vin trong nhm t ti a (05 thnh vin) th khch hng c quyn sa thnh vin hin ti.

Trng nhm c th ng k s thu bao thnh vin l ca mng MobiFone hoc cc mng khc, nhng ch c hng mc cc u i khi gi ti cc s thu bao thuc mng MobiFone.

Cc ph:

ng k v thm thnh vin trong nhm: min ph.

Sa thnh vin trong nhm: 1.000 ng/ln sa i ( bao gm VAT).

Cc u i khc ca gi cc:

Cc s dng:

Tng cc s dng 25.000 ng/thu bao/30 ngy vo ti khon khuyn mi nh k 2 (KM K2) ca thu bao trong sut thi gian hiu lc ca gi cc.

Ghi ch:

Cc s dng 25.000 ng c php s dng dch v thoi, SMS ni mng VNPT (MobiFone, VinaPhone, c nh VNPT), dch v data trong nc, khng c php s dng cc dch v khc.

Chu k cng tin cc s dng l 30 ngy. Nu trong 30 ngy khch hng khng s dng ht 25.000 ng c tng th s tin cn li s b xa.

Dch v Mobile Internet:

Khch hng c cng 35MB/30 ngy vo ti khon data khuyn mi nh k (Data 2) trong sut thi gian hiu lc ca gi cc Q-Student. Cc s dng dch v Mobile Internet pht sinh ngoi dung lng min ph c tnh theo gi M0 (75/50kB) hoc theo gi MI thu bao ng k thm.

iu kin c hng cc u i: (p dng t 0h00 ngy 01/04/2013)

Thu bao s c hng cc u i ngay sau khi kch hot s dng dch v.

iu kin c hng u i nh k: Ti thi im h thng cng cc u i nh k ca gi cc, thu bao phi m bo tha mn cc iu kin sau:

Thu bao hot ng 02 chiu v ti khon chnh cn tin (s d ti khon chnh > 0 ng)

Trong chu k 30 ngy lin k trc , thu bao np tin vo ti khon chnh t 10.000 ng tr ln.

Ti thi im cng u i nh k, nu thu bao khng tha mn cc iu kin trn, h thng s khng thc hin cng u i v khng bo lu ln cng ny.

Chu k cng u i nh k ca gi cc l 30 ngy. Thu bao c s dng cc u i trong vng 30 ngy k t ngy h thng cng u i. Nu trong vng 30 ngy m khch hng khng s dng ht cc u i c hng th cc u i cn li s khng c chuyn sang chu k 30 ngy tip theo.

Vi cc u i v Mobile Internet nu trong thng khch hng khng s dng ht th s khng c chuyn sang thng sau.

Chuyn i gi cc:

Khch hng c th ng k ha mng mi gi cc Q-Student hoc chuyn i sang gi cc Q-Student t cc gi cc khc ca MobiFone. Vic ng k hoc chuyn i phi thc hin ti cc im giao dch ca MobiFone (ca hng hoc cc i l c kt ni vi h thng TC&QLKH TT).

Thu bao s dng gi cc Q-Student c th chuyn sang s dng cc gi cc khc ca MobiFone. Trong trng hp ny khch hng s khng c tip tc hng cc u i ca gi cc. Vic chuyn i c th thc hin nh sau:

Chuyn sang thu bao tr sau: thc hin chuyn i ti im giao dch ca MobiFone theo qui nh hin hnh.

Chuyn sang cc loi thu bao tr trc khc: chuyn i bng SMS nh sau:

Son tin nhn vi c php: Tn gi cc cn chuyn sang ri gi 900 v lm theo hng dn.

VD: Chuyn sang gi cc MobiCard: Son tin nhn MobiCard gi 900.

Trong trng hp khch hng va tha mn iu kin ng k gi cc Q-Student, va tha mn iu kin ng k gi cc Q-Teen, khch hng ch c quyn la chn ng k 1 trong 2 gi cc.

Ht thi hn hiu lc ca gi cc nu khch hng khng c yu cu khc, thu bao s c t ng chuyn sang gi cc MobiQ ca MobiFone.